England pest control companies experience increase in moth-related calls
Category: Pest Control
Pest control companies must constantly adapt to changes in call volume, as busy seasons often change with actual seasons. In England, pest control companies are experiencing a surge in business because of an increase in moth infestations.
In Surrey, moths are becoming especially problematic. Residents are identifying adult textile moths, which look similar to the stored product moths that can be found in dry foodstuffs in kitchens throughout the country. Unlike common garden moths, adult textiles can enter and fly toward windows and lights.
“I’ve been working in the pest control industry for nearly three decades and the current levels of moth activity are highly unusual," said Paul Bates, managing director of Cleankill (Environmental Services) Ltd. "We are getting calls from offices who are finding them in common areas and also homeowners who are worried about damage to clothing and carpets."
He added that although there are various methods individuals who are afflicted with the moths can take in eliminating them, oftentimes the assistance of licensed and professional pest control companies is required to effectively eliminate the pest from the afflicted location.
Pest control companies throughout the United Kingdom as well as the United States need to be prepared for an influx in call volume related not only to moths, but other pests as well. They should also take the proper steps in shoring up their customer service procedures, and the best way to accomplish this is to update the technology and strategies they use.
Smartphones, digital tablets and laptop computers are growing in popularity as useful field service tools. They can be synced up with other devices off site and allow for the field service professional to communicate in real time with their supervisor. In addition, these new technologies and software apps lend themselves to effective customer service strategies.
Not only can the field service professional receive the work order on their smartphone, but they can also "accept" the work order on a central, cloud-based platform that can be viewed by the supervisor and other workers. They can also update the status of the work order throughout the process so everyone is on the same page.
Lastly, field service workers can update customer specs from their smartphone and announce when it has been completed, even using their device as a point of sale option for customers who want to cancel out unnecessary and inconvenient paperwork for a quick and easy cash out alternative.