Have you ever wondered why we measure fish and talk about a catch by its length, weight and size? We do this because it matters. Business is the same ways. If it matters, measure it. Too often we fall into the trap of operating our small to medium field service business and lose track of [...]
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Any field worker can tell you, the track to a long and successful career is to understand your resources and tools and use them to your advantage. Some business owners in the service sector are slower to realize this. Take the smart phone or tablet for example. Some estimates report that more than 50% of [...]
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Eyes and Ears in the Field Leads to Greater Sales and Profits Every small to medium business owner of a field service company lies awake at night thinking about how to increase the sales and profits of their company. They dream up new business processes that might make things better. They think about innovative [...]
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With Opening Day in Major League Baseball just around the corner, we started thinking about the various positions and their correlation to the field service industry – specifically pitchers and catchers. Just as in baseball, many service businesses find themselves faced with decisions that have them proactively on the offense (pitchers) or behind the plate [...]
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Technician’s Daily To Do List: Gas up the truck Load tools Restock all needed parts of repair jobs Refill coffee Gather the jobs list for the day Night charge Field service workers confront many demands in their daily work. They are the face of the company to customers, require strong technical skills for [...]
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While talking to a group of field technicians recently, the question was posed, “What suggestions do you have for the owners so they could improve their businesses?” The field techs had no shortage of responses and the key thing that came out is many of the suggestions are not herculean feats that couldn’t be achieved [...]
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Any one of us can wax poetically about the productivity gains experienced across the global economy over the past 30 years. The advent of the PC, explosive growth of the mobile phone, and birth of the Internet, all changed our economies for the better, by increasing productivity and making information available like never before. Most [...]
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How does a business owner begin to assess the cost of a lost service request when working with the age-old paper work orders? Sometimes there is great humor in the stories of how paper work orders get lost, but the humor is always lost on the business owner. They work tirelessly to grow the operating [...]
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