According to the National Federation of Independent Business, small-business optimism jumped in April. The index rose from 89.5 in March to 92.1 last month, indicating entrepreneurs are increasingly confident. However, this isn’t the only measure to show business owners are ready for growth and preparing for a bright future. Data from research by Dell and Intel shows 56 percent of small-business owners expect finances to improve this year, and 75 percent foresee better sales prospects. Another 58 percent anticipate better growth opportunities.

However, technology remains a critical component of this future success. The research found 41 percent of respondents think their technology needs are increasingly complex, hinting they may need to employ solutions that allow them to complete multiple tasks and access various programs, including field service software, with just one device.

Cicada hoards highlight pest control industry, pesticide sales
Though the thought of cicada swarms may make some people squirm, those in the pest control industry may look forward to an increase in business.

“I was so excited,” Billy Tesh, the owner of Pest Management Systems told NBC News. “I’ve never seen so many in one location in my life. They were on almost every blade of grass.”

Although cicadas do not present any health risks to humans and are not harmful to crops, many companies in the pest control industry are advertising solutions to residents who are already fed up with the cacophony of chirping and buzzing coming from the insects, according to U.S. News & World Report.

Gene Kritsky, an entomologist at the College of Mount St Joseph in Cincinnati, recorded cicada chirps that reached 94 decibels – noisy enough to drown out the sound of an airplane flying overhead.

In addition, cicadas can create an eyesore in gardens, yards and on neighborhood sidewalks. When tens of thousands of these insects emerge at once, they can be found everywhere outdoors from the the sides of trees to the roofs of cars.

Cicada boom only occurs every 13 or 17 years
Cicada invasions occur every 13 or 17 years in the U.S. Typically 1.5 inches in length, the insects have black bodies, red eyes and orange-veined wings. After they mate, lay eggs and die, their offspring will burrow underground and emerge 17 years later.

The cicadas have begun emerging in states like North Carolina, and billions more are expected to crop up as the temperature rises. According to the National Pest Management Association, female cicadas typically lay anywhere from 400 to 600 eggs.

As the uprising of cicadas may keep pest control company phones ringing this summer as concerned citizens want to know how to manage the swarms, businesses that contract a team of pest control technicians may want to invest in mobile software solutions to help them manage the workforce while they are out in the field conducting damage control.

The rise of more digital workers is shifting the work landscape and changing the way people perform tasks. Mobile devices allow workers to log on and complete certain job duties at any time in any location that has an internet connection.

Although some employers may worry managing mobile workers is more difficult than supervising employees in a traditional work setting, the internet and software solutions can keep everyone connected.

“Work is no longer a place you go to,” said Matt Kaplan, the vice president of products at LogMeIn, according to The Build Network. “Rather, the workplace is defined by the tools you use, wherever you are.”

Employers that use service management software tools, for example, can store all business data on one simple device and keep track of projects regardless of their location. In addition, companies that hire a mobile workforce of electrical technicians and other service industry-related professionals can manage the team more efficiently with the help of field service software.

According to Forbes, a mobile workforce that accesses today’s technology from their device enhances workers’ ability to be more productive while saving time. Employers that invest in the mobile explosion may benefit from reduced overhead costs, increased daily efficiency and improved morale from workers who no longer need to be tethered to desks or perform hours of paperwork.

As the upswing continues, mobile is unlikely to decline any time soon. This makes choosing to use mobile software solutions to streamline operations a timely investment. As people increasingly rely on handheld technology to get things done, businesses may want to invest in software solutions to help their employees work more proficiently while managing a team of workers who are continuously on the go.

Pest control industry named one of the top outdoor jobs
According to a recent Fox Business news report, pest control industry is one of the the top professions for employees seeking the opportunity to work outside the office.

In addition to the changes in scenery the pest control industry offers its technicians, many businesses also offer offer their workers a solid salary without the need for a college degree. According to the director of technical services at the National Pest Management Association, Jim Fredericks, workers in the pest control business typically earn between $13 to $20 per an hour in the Fairfax, Virginia area.

The U.S. Bureau of Labor Statistics revealed the average pest management technician made about a $30,340 a year in 2010, which averages to about $14.95 an hour.

As termites can cause serious structural damage, a need for pest control technicians who specialize in termite service is common. According to the Fox Business, demand for termite control is on the rise, especially in the southeast region of the United States where termite infestations are more prevalent.

Pest control industry to retain steady demand
“Every area of the country has pests to contend with,” Fox Business wrote. “The pest control field is one of those outdoor jobs that is projected to grow at a rate of 26 percent from 2010 to 2020, which is faster than the average occupation.”

This is also the same rate of growth the plumbing industry - another job that allows employees to be mobile – is expected to experience.

Businesses that hire a remote workforce such as plumbers and pest control professionals may want to invest in mobile software solutions to manage the team while they are working away from a traditional work site.

Though having multiple team members that are away from the classic office setting can make it more challenging to stay in touch with workers, service management software that employees carry with them on a handheld device makes managing the workforce and keeping track of projects easy and efficient.

U.S. government seeks efficient energy solutions
The U.S. has been taking measures over the last few years to promote a better use of resources. The Wall Street Journal reports the government is providing federal tax credits to homeowners who implement measure that increase the preservation of energy.

According to The Wall Street Journal, energy efficiency that may have once been considered extreme is becoming more mainstream. “Green” building construction made up 20 percent of the new homes built in 2012, which totaled about $25 billion in green housing construction.

More government regulations are demanding more energy efficient HVAC systems, and the U.S. is likely to mandate stricter standards of efficiency by 2015, Triple Pundit reports. As the government raises standards, more homeowners are expected to invest in automated sensors that can communicate with the thermostat and regulate the building’s HVAC performance. These measures may be necessary to buffer the drain on environmental resources and reduce costs.

Homeowners also seeking solutions
According to Frank Landwehr, the vice president of marketing and planning at Emerson Climate Technologies, a home’s HVAC system is critical to residents’ budget and overall comfort. Although installing the cheapest HVAC system may seem like a good way to mitigate the expense of homeownership, a system that breaks down or is inefficient drains money from a household in the long-run.

To avoid this potential problems, many homeowners today are looking for better alternatives that save energy and money. Although many homeowners are investing in smarter heating and cooling innovations to manage utility bills, efficient systems may become the norm as the country’s regulations require new buildings to implement HVAC systems that save energy.

As the housing market continues to improve and more homes call for greener HVAC systems, the HVAC industry is likely to experience a steady stream of consumer demand.

Employer who contract a mobile workforce of HVAC professionals may want to begin using mobile software solutions to more efficiently manage the team and keep track of all the projects employees complete while they are providing essential services out in the field.

Efficient plumbing systems can save water and money
According to the U.S. Geological Survey, a dripping faucet may seem insignificant, but over time the amount of water leaked can add up to hundreds of gallons. One leaking faucet that drips only three times per a minute, for example, adds up to 104 gallons of wasted water a year.

A pipe or faucet that leaks can also end up draining extra money from a homeowner’s wallet. According to ENERGY STAR, a faucet that drips one drop of hot water per a second adds up to 1,661 gallons of wasted water, which could cost a U.S. homeowner an extra $35 a year in electricity or natural gas costs.

Replacing worn plumbing with more effective models and keeping the system properly maintained may reduce waste and save money in the long run. Many facilities built today demand more efficient plumbing systems that reduce wasted water supply.

Demand for plumbing work, plumbing jobs expected to grow
Just as the HVAC industry is estimated to experience a steady demand for their services as newer buildings require more state-of-the-art systems, the plumbing industry is expected to remain in high demand as well. According to the U.S. Bureau of Labor Statistics, jobs in the plumbing business are forecasted to increase 26 percent by 2020, which is a faster rate of growth than any other industry.

An improved U.S. housing market and stricter water efficiency standards are two major components of this anticipated growth. New power plants and other non-residential building construction is also expected to bolster demand for plumbing work.

As the need for plumbing professionals is likely to continue expanding as more people seek out more effective systems, businesses that employ a mobile workforce of contracted plumbers may want to invest in mobile software solutions to efficiently manage their growing team. Providing plumbing professionals with field service software solutions they can tap into from a handheld device streamlines their workday. Freeing workers from tasks such as filing paperwork allows employees to focus on interacting with customers and getting the job done right to prevent the waste of water and money.

The United States is particularly keen on BYOD when compared to its European counterparts. Gartner’s research showed U.S. organizations are twice as likely to encourage workers to bring their own smartphone or tablet to work than companies in Europe. Organizations in India, China and Brazil are also more likely to promote BYOD, the study found.

Allowing employees to use their own gadgets can help companies cut costs. As employers assume many of their workers already bring a mobile device with them to work anyway, workplaces may reduce spending by no longer providing workers with an additional device.

“BYOD strategies are the most radical change to the economics and the culture of client computing in business in decades,” said David Willis, vice president and analyst at Gartner. “The benefits of BYOD include creating new mobile workforce opportunities, increasing employee satisfaction and reducing or avoiding costs.”

Software solutions can help employers manage the new mobile workforce
Although some businesses may save money by asking their workers to use their own mobile devices, this system is likely to work better in instances where the company-provided mobile device does nothing more than a worker’s personal smartphone or tablet. Businesses that provide mobile software solutions to their workforce, on the other hand, do so because this technology provides services a personal mobile device may not. Mobile software solutions help managers and workers save time and money by streamlining the workload and tethering the contracted employees as they perform duties away from the workplace.

As mobile software solutions use cloud-computing technology, information that is stored on the handheld device is kept safe as it is unlikely to get lost or misplaced. Cloud computing is another trend that is on the rise. According to Gartner, 40 percent of mobile application development projects will use cloud-based technology known as cloud back-end services by 2016, which is likely to lead a continued increase in cloud computing adoption.

As the world continues becoming more mobile and cloud-friendly, employers that contract workers may want to invest in field service software solutions to manage the team and stay ahead of the competition.

Proper HVAC installation and maintenance improve air quality
A recent Bob Vila article recommended several tips for proper HVAC system selection and care. Homeowner want to make sure their systems are cared for properly, as many service calls to HVAC professionals result from lack of maintenance.

When selecting what type of system to invest in, people who reside in areas where the climate consistently experiences high temperatures and homeowners who suffer from allergies or asthma may want to consider installing central air to alleviate discomfort. This type of system will filter the air better than a window air conditioning unit. Investing in central air conditioning can also boost a home’s value on the marketplace.

When it comes to heating, a larger system may be inefficient. The on and off frequency that comes with a bigger heating capacity may wear down the system’s parts quickly. Instead, a homeowner may want to invest in a system that matches their home’s size. An HVAC service professional can help with the measuring and assessment process. Traditionally, the heating system’s capacity should be no more than a quarter greater than the estimated volume of heat.

Finally, a homeowner may want to consider purchasing systems that are of high quality. Low quality systems may be less expensive initially, but may cause problems further down the road that will result in additional maintenance and replacement costs.

The HVAC industry is expected to witness an increase in demand
Although the above tips may be helpful, the demand for professional HVAC services is still expected to continue rising. According to the U.S. Bureau of Labor Statistics, the HVAC industry is expected to increase about 34 percent by 2020. As more HVAC workers are likely to be entering the workforce, a contractor that hires an HVAC workforce may want to consider using mobile software solutions to manage the team and streamline workers’ days as business in the industry grows.

“We are continuing to see a renewed sense of optimism across the U.S. workforce. The data reveals employees are feeling an increased sense of security about their own jobs, and the economy as a whole, despite relative global economic uncertainty,” said Jim Link, managing director at Randstad US. ”We encourage employers to take small steps to further bolster employees’ outlook and loyalty to their company, such as recognizing exemplary work and enabling employees to acquire new skills.”

Worker confidence, satisfaction rising
The survey also indicated that more than 60 percent of U.S. workers have positive feeling about their present job situation and abut 40 percent feel optimistic about the ability to obtain gainful employment in the near future. About a third of respondents said they believed the U.S. economy is recovering.

While workers are displaying a more positive outlook in the economy, going mobile has the potential to further increase job satisfaction. According to companies like Dell, embracing a more mobile work style may increase productivity and attract better talent.

Using mobile software solutions to manage the workforce and streamline employee’s days also may increase overall satisfaction for everyone involved. Customers may experience an increase in satisfaction as reducing the the workforce’s paperwork load commutes to the office allows the workers to spend more time with customers. In addition, having all data stored on one handheld device allows the employee to easily and efficiently bring up any information or invoice records a client may need.

In addition, software solutions improve communication and collaboration between team members and management, as increased connectivity to the company’s base may reduce miscommunications while workers are moving from place to place out in the field.

As the economy continues showing slight signs of improvement, contracting businesses that are getting prepared to hire more mobile workers may want to invest in the field service software that will make managing multiple mobile employees simpler and more effective.

Many homes and businesses still have not recovered
The storm occurred six months ago, and some people are still no better off than they were in the days following the hurricane. Two-thirds of those in the areas hit hardest by the storm say their lives are now back to normal, but one in seven claim their situations aren’t much improved, according to a new Monmouth University/Asbury Park Press poll. In fact, 15 percent of families in devastated areas of New Jersey claim they have barely recovered or have not recovered at all in the months following the natural disaster.

Some families are living in homes that have yet to be completely fixed after the fall storm. However, others are unable to inhabit their residences at all, and are staying away until problems with their properties can be completely resolved. Some homes damaged by floods and strong winds still need plumbing and electrical work to be finished before they are habitable, while others may need more extensive construction repairs or need to be entirely rebuilt.

Service companies still busy in the area
While many service companies saw a surge in business in the days and weeks following the storm, many are still busy making repairs and helping families and business owners repair their properties. Because many people in the area have yet to see a full recovery, it could be several more months before most receive the repairs necessary to move back into their homes or reopen their businesses.

In an effort to ensure workers can get to job sites on time and have all the necessary information about a project, it may help for a company to employ a mobile workforce that relies on field service software. Giving employees access to smartphones, tablets and the latest technology can help them work more efficiently, complete tasks quickly and boost customer service. As many potential clients may be seeking the fastest service available, a company may see an enormous benefit from enhancing dispatching schedules and speeding work processes.

As technology continues to advance, more companies are employing the latest mobile technologies, field service software and cloud-based solutions to help them schedule appointments, keep track of customer data and provide better service to current clients. However, it appears many businesses may assume their workers already have the knowledge necessary to make the best use of these tools or think they’ll get the hang of such processes as they learn the ropes with the company.

Is your company training employees effectively? 
Data from the International Association of Administrative Professionals revealed that 40 percent of the global workforce now relies on mobile, but a staggering number of companies fail to prepare their workers to effectively complete tasks on the go. Three-quarters of professionals claimed staying abreast of technological changes was the biggest challenge they faced while at work, while three out of five said they received 10 or fewer hours of training per year. One-third said they were responsible for their own training.

Companies that don’t take the time to train new employees on how to use essential work-related programs or keep current workers up to date on new software and initiatives may lose a significant amount of productivity and notice a decline in customer service. Rather than spending more time solving a client’s problem and helping them find the best solution, employees who aren’t familiar with software or cloud programs may spend more time trying to find a customer’s service history on their mobile device, causing customers to become impatient and workers to potentially become frustrated.

To mitigate these risks and ensure employees are well aware of how to use their devices, any field service scheduling software and necessary cloud programs, it’s important to have training sessions during which new workers can learn how to manage company tools and current employees are made aware of any updates or more efficient practices they can use while they’re completing tasks on the go. Having consistent training sessions can ensure employees know how to make the best use of their field service software and don’t encounter any problems while servicing customer needs.

Employees love mobile, but using fewer devices
Connectivity platform iPass recently conducted a survey of mobile employees and found that while companies are still enthused by BYOD and smart devices that make employee tasks much easier, the number of devices carried by workers has dropped. While the average employee carried 3.5 gadgets in 2012, they’re now down to using 2.95.

Why the drop in devices?
This drop could be due to a variety of factors, one of which is the continuing advancement of technological capabilities. While workers may have used several devices to complete different tasks in recent years, upgrading to a new and improved tool may allow them to finish all of those duties with just one gadget.

Other employees may be using fewer tools because their companies have implemented a BYOD program that allows them to use their own device for all tasks, rather than carry around a personal smartphone and employer-provided smartphone or tablet for work duties. The study showed 62 percent of workers claimed they already use their personal smartphones for work, and 72 percent think these devices should be specially enabled for work tasks.

New tools gaining more popularity 
Because technology changes so rapidly, it’s nearly impossible for businesses to predict what the next big thing will be, or how they can best use emerging technology to help their employees. While companies may not be willing to make the investment in the latest products, devices that have already been on the market for a while and have proven their worth are very popular with the mobile workforce. The study showed workers name their top choice for a device as an iPhone, while laptops, which were at the top of the list in 2012, were only preferred by 12 percent this year. Because smartphones sometimes have additional capabilities laptops lack, they are ideal for mobile employees who need to stay in contact with managers, access client data and use field service software.

Many areas see significant problems, resulting in a need for plumbers
Parts of the Chicago area received seven inches of rain in a single day last week, and those storms slowly moved toward Indiana, parts of which had to cope with five inches of rain and potential flash floods, according to Reuters. The flood warnings that come with these storms stretch across the country. CNN reported that high river water has put residents in Missouri, Iowa, North Dakota, Mississippi and Michigan at risk. The Mississippi River is so flooded, residents as far south as Louisiana have been advised to prepare for potential problems.

High water levels in backyards and streets from the rain and overflowing water sources resulted in flooding that caused severe damage in many homes, especially as many residents had sump pumps unsuited to the task at hand. Plumbing companies across the country have been hit with hundreds of calls requesting repair service and replacement pumps. Reports indicate plumbers in Illinois are now having a difficult time finding sump pumps, as so many customers have requested replacements and backup units for future floods.

Coping with client demands
While many small-business owners may welcome new clients and be eager to serve additional residents, they may have a difficult time handling the massive increase in calls the floods have resulted in. For this reason, it’s important for plumbing firms to ensure their processes are optimized and their customer service is at its best.

Many companies can make better use of their time, provide better service and enhance their reputations by employing a mobile workforce and staying up to date with the latest technology. Allowing employees to access field service software via a smartphone or tablet while in the field can make it easier for plumbers to find important client data quickly and provide better, more customized service. Having the latest technology can also ensure a company best schedules its workers and dispatches them to the correct locations, which can help an enterprise provide the fastest and most efficient service possible when trying to help a large number of customers in need.

Are companies increasing their workforces?
While many entrepreneurs have claimed they expect to see higher profits and revenues this year, many are finally taking a major step toward growth and actively hiring new employees. In fact, a new report from the Labor Department revealed jobless claims were down by a significant margin for the week ending April 20. Weekly applications for unemployment benefits shot down by 16,000 to 339,000.

Initial claims fell to the second lowest level seen so far this year and are approaching the numbers last seen at the beginning of 2008.

While these numbers are a strong start and indicate businesses may just be starting a hiring spree, they do appear to be taking precautions to ensure success in the coming months. According to MarketWatch, roughly 135.2 million Americans held jobs in March, and while this is an improvement, it is still lower than the 138 million who were working six years ago.

Service companies could benefit from increased mobility as the economy grows
As companies take notice of the positive indicators seen throughout the country, they may be encouraged to add to their workforces. This may be especially true of service companies, as they may be busy with work as new construction grows and homeowners finally start the renovation projects they’ve been holding off on for years while the economy has suffered.

With more to do, service professionals will need to ensure they are using the most effective and efficient processes possible and enhance their practices to better service clients. By employing a mobile workforce and encouraging service professionals to use smartphones, tablets and field service software while on the job, tasks will not only be made easier, they’ll also be completed more quickly and provide customers with an increased level of satisfaction. Mobility can also ensure managers with a growing number of employees are able to communicate with workers effectively and get them the information they need while in the field.

“Mosquito control is controlled by the weather, not just temperature, but also precipitation,” said Dr. Tom Wilmot, a mosquito control director.

Termites also present problems
Damp weather also brings about problems with termites – a pest that thrives in warm conditions following heavy rains. Swarms of these insects typically arise when the weather is calm and sunny. On the mild summer days following spring rains, winged termites exit their colonies to mate and form new colonies. As swarming is weather-driven, unseasonably warm winters can spur the emergence of swarms as early as February.

According to Terminix, the world’s largest pest control provider, termites are a problem in every state, with the exception of Alaska. In addition, the pests cost the U.S. more than $5 billion in damages each year. These damages are rarely covered by homeowners’ insurance, according to the company, making it essential for homeowners to be aware of potential problems and have them resolved immediately.

Pest management may help reduce the amount of harm and costs termites can cause. Although getting rid of pests requires the help of a pest control service professional, Terminix recommends that people take several precautions to reduce the risk of attracting pests. As moisture allows termites to survive above ground, fixing any plumbing or roofing that leaks may help deter pests. Keeping gutters clean and in good condition also helps prevent water from pooling near the house. Making sure not to pile up mulch, wood or soil close to home may also help reduce the risk of termites gaining access to the home.

“When a homeowner detects a termite swarm, it could mean the house is infested and may have already suffered damage,” said Paul Curtis, a Terminix entomologist. “However, identifying a swarm allows the homeowner to take action and alleviate a problem that may have otherwise remained hidden.”

As termites often remain hidden from sight for years, a homeowner may want to contact a professional pest control service to inspect their residence. Although taking these precautions may reduce risk, many homeowners need professional services to fully eliminate an infestation. To keep up with demand, pest control businesses that employ a mobile workforce to eradicate insects may want to utilize mobile software solutions to ensure the team can make it to homes as efficiently as possible, especially following the recent rains and floods that impacted many states.

“IT departments that do not have a solution in place to automatically detect, flag and change default privileged passwords on newly deployed systems are neglecting a very common security hole,” said Philip Lieberman, president and CEO of Lieberman Software.

Since default passwords are easy to identify and access, they do little to protect a mobile device against security breaches. If an individual from the outside public gains access to the company’s network and sensitive information by learning the default password, the security loophole could have a negative effect the company. According to software experts at Lieberman, changing the default password should be a standard practice. Biz Tech magazine recommends employers who manage a mobile workforce instate a security policy for mobile tools that stresses having strong password.

Tips for securing mobile device data
Having a comprehensive mobility policy in place may make managing the mobile workforce easier and keep data more secure.

“My recommendation is to take a step back and create an entire mobile strategy that replaces a series of Band-Aid solutions,” says Vizay Kotikalapudi, group manager for Symantec’s enterprise mobility group. “Once you have the strategy in place, you can avoid always being in reactive mode.”

In addition to setting a policy that has the team change the default password on their handheld devices, an employer may want to appoint a worker to oversee security issues at the company. This person or team can outline the security policy for workers and teach other employees how to comply.

An employer may also want to outline the goals of the mobile software and differentiate between correct and incorrect use of the device.

Enterprises that use mobile software solutions and put a solid security policy in place will ultimately enhance the overall productivity of the workforce as well as the safety of the company’s data.

The study also discovered non-millennial employees are seeking work options that allow them to adjust their work hours in accordance with their schedules, much like their younger counterparts. They expressed an interest in joining the mobile workforce, and responded they preferred to work away from the office and to stay connected through technology instead.

The statistics show 66 percent of older workers and 64 percent of millennial employees prefer having the option of shifting their hours and working remotely at least occasionally.

“The millennial generation is pushing organizations to the work world many of them want,” said Terri McClements, vice chair and U.S. human capital leader at PwC. “Those organizations that pay attention to this seismic change and adapt accordingly should find themselves at a competitive advantage and better positioned to retain the talent they work so hard to attract.”

According to the Telework Research Network’s statistics, the mobile workforce is expected to continue growing, and PwC estimates that 80 percent of the overall workplace will be comprised of millennials by 2016. As the workforce becomes increasingly composed of young, tech-savvy and global-minded teams, using mobile software solutions may give a employer a competitive advantage when it comes to acquiring and retaining talent.

As current trends indicate employees are increasingly looking for mobile options, employers that have not done so already may want to invest in field service software to keep track of the team and remain in communication with workers as they complete their tasks.

Customer trust in a digital age
As consumer confidence in a company is essential for that organization to retain business, an employer may want to make sure all client information recorded and stored on mobile workers’ handheld devices is kept secure.

“Consumers clearly feel very strongly about the perceived betrayal of trust that a data breach represents,” said Paul Bantick, a leader at Beazley’s Technology, Media and Business Services team in London, England. “The ripple effects can be very wide.”

Precautions may keep data safe
Although it unlikely a company that uses mobile technology will have a serious security breach, there are several steps an employer may utilize to ensure business data remains as safe as possible. An employer who hires a mobile workforce may want to consider talking to each worker about ways to keep company and client information private. As education is the key to prevention, making sure employees know how to keep data secure may decrease any chance of risk. Arming the mobile workforce with the information they need prepares employees and improves execution.

According to Biz Tech, a default password that comes with a mobile device can be a prime target for hackers. As a result, employers may require workers change their passwords to an original one that is more difficult for hackers to guess.

As a loss of trust from clients will reduce the chances for return business and client references, an employer who hires a mobile workforce may want to consider implementing the above tips.Though technology changes often, keeping customers’ trust will always be an important component of business success.

New reports show residential construction is on the rise again, as demand for more multi-family homes is growing. According to the U.S. Housing and Development Department’s research, residential construction rose this past March, and the amount of multi-unit homes built grew as well.

According to the Los Angeles Times, construction workers began building many more units last February than economists from Bloomberg News anticipated, and builders are expressing a positive outlook when asked about their opinion regarding future home sales.

Construction growth expected to continue
Month-over-month, housing starts climbed 7 percent from February to March of this year, the Commerce Department reported. The year-over year seasonally adjusted rate increased by 46.7 percent.

Many home builders are seeking to capitalize on the low inventory that has lifted prices, the Los Angeles Times reported. The recent economic recession is making the construction industry eager to catch up.

Construction spending, as well the value for public construction, also increased in February. Analysts see the growth in government spending on public construction like highways, utilities and transportation structures as a positive sign.

“With sequester budget cuts beginning to sink in,” wrote Peter Newland, a Barclays Bank analyst. “Federal outlays are likely to fall further, but the apparent stabilization in state and local outlays is an encouraging sign that the public sector will likely not be the drag on construction activity it has been in recent years.”

The greater demand for construction boosts job growth for not only construction workers, but also for plumbing, electrical and HVAC service professionals. As the increase in residential buildings and public construction implies that more structures will need the assistance of service field professionals, employers may want to begin utilizing mobile field service software to streamline workers’ days and ensure employees are providing to most timely service possible.

While wireless phones and tablets were once considered toys for consumers, many businesses are getting serious about mobile device use and adding mobile software solutions to their workforce’s toolbox. Gartner’s research shows that businesses around the world bought 13 million tablets last year, and analysts are forecasting that number will triple to 53 million by 2016. In addition, Gartner estimated that the percentage of workers who are mobile will grow to 40 percent in 2016. According to Associations Now, as mobile technology use continues to rise, so will the number of businesses that invest in cloud computing.

As mobile device use is only going to increase, employers that utilize a mobile workforce may want to invest in field service software now to manage the workflow and improve productivity. The Telstra Productivity Indicator 2012 discovered that 23 percent of business leaders reported that investing in mobile technologies was one of the most essential ways to improve efficiency at work, Smarter Business Ideas reported.

“All industries are benefiting from the rise of mobile devices, but one example is trades,” said Geof Heydon, business development manager at CSIRO Digital Productivity and Services Flagship . “A modern tradesmen spends the whole day on the road with his mobile personal devices. It is his hub where he can call clients, receive emails from his suppliers and access information and order products online, take orders, send invoices and receive payments.”

In fact, Nautilus Investment Strategies (NIS) recently categorized plumbing services as one of the top 10 professions that appear to have a bright future despite the recent economic climate. At present, there are more than 419,900 plumbers employed in the United States, and the number is set to grow 25.6 percent in this decade, NIS Magazine reported. A big component of this projected growth is the increase in residential construction beginning to take place.

Water efficiency is another issue driving growth. As a result of rising energy costs, many homeowners are opting to install more efficient plumbing fixtures to conserve water and cut costs. Repairing leaking pipes or faucets and installing greener fixtures reduces utility bills and help preserve natural resources. In addition, many homeowners are aware that keeping plumbing maintained prevents problems from occurring further down the road.

As plumbing demand continues to grow over the next 10 years, employers that contract plumbers as part of their mobile workforce may want invest in repair service software that provides real-time visibility of daily activities to ensure staff can meet growing customer needs as efficiently as possible.

The Houston Chronicle reports HVAC course enrollment  is beginning to grow across high school and college campuses as demand for this type of employment continues to climb.

Vista College in Longview, Texas will soon begin offering courses in HVAC repair and maintenance, the Tyler Paper reported. The college claimed the addition of the HVAC services have doubled the size of the school, which now includes an HVAC training facility of more than 4,300 square feet. The program is set to cover subjects such as basic refrigeration, electricity and magnetism, brazing, soldering and piping. Another example is San Jacinto College in Pasadena, Texas. The community college’s north and south campuses are now offering an eight-week “fast track to HVAC” program that combines traditional class lectures with hands-on workshop training.

Aside from the housing market recovery, the rise in electricity costs is also inducing more consumers to consider updating their HVAC systems to improve energy efficiency and reduce bills. According to R & B Climate Control – a Charlotte, North Carolina-based company that specializes in air conditioning – the cost of electricity has increased greatly over the past seven years, and the average homeowner is faced with a $300 climb in utility expenses each year.

As the demand for HVAC service calls continue to rise, business owners who hire contracted HVAC workers may want to start using mobile software solutions to ensure their workforce can keep up with demand for service quickly and effectively.

IBISWorld’s market research collects industry statistics and trends to help businesses find the products and customers driving revenue growth and profitability. The industry report identifies the leading companies and offers strategic analysis of the key factors influencing the market.

The report found that as residential construction grows and credit conditions soften, the next five years should be more profitable ones for industry-related contract workers. A rise in consumer spending will encourage both businesses and homeowners to spend money on services related to plumbing and waterworks, the report estimated.

Plumbing fixture sales also expected to rise 
Plumbing contracting companies that also sell fixtures, fittings and other related supplies will experience an extra boost in their revenue streams. According to the Freedonia Group‘s “Plumbing Fixtures & Fittings” research report, the rise in building construction expenditures will lead to an increase in U.S. purchases of plumbing fixtures and fittings. Demand is expected to grow 7.1 percent per a year until it reaches $10.9 billion in 2015.

The downturn in housing construction from 2007-2010 limited the number of homeowners who requested bathroom renovations or builders that asked for high-end fixtures, leading to less expensive overall construction costs . However, according to recent research, this trend is pivoting as plumbing fixture demand is forecasted to climb 8.7 percent a year until it peaks near $5.9 billion in 2015. Rising unit demand is expected to help propel the growth, while the rebound in repair spending is expected to boost advances in both residential and nonresidential market.

As the demand for housing work - such as plumbing and HVAC services -  continues to rise, business owners in the industry who contract a mobile workforce to service buildings may want to invest in mobile software solutions now to prepare the team for the increase in work that lies ahead as efficiently as possible.

Finding ways to navigate deep snow banks and icy road conditions helps plumbers know they are not “letting down valuable and loyal customers,” said Sandra Everett, Plumbfix’s senior marketing manager.

Mobile software solutions assist during difficult weather conditions
As a mobile workforce is faced with challenges regarding traffic and weather conditions on a regular basis, employers may want to supply these workers with field service management software tools to make the day run more smoothly and safely.

“For many self-employed plumbers, taking a day off due to weather just isn’t an option,” Everett said. For most, stopping services means a loss of earnings and letting down valuable and loyal customers.”

According to HVP Magazine, plumbing professionals and other field service workers are using mobile technology to help complete tasks, stay in touch with customers and reach suppliers. In addition, three quarters of plumbers own a mobile device and use their smartphone or tablet to purchase business supplies. Plumbfix found that 98 percent of plumbers polled plan to buy either the same amount of supplies or more with their digital platforms throughout 2013.

Handheld devices with software solutions can help the mobile workforce streamline their day and better plan their routes, regardless of what the day holds for them.

As Plumbfix celebrates the hardy determination of plumbing professionals who worked through the U.K.’s blizzard conditions, employers that contract a field service repair workforce may want to invest in mobile software solutions to hep workers navigate days fraught with averse weather conditions. Whether an employee is facing sleet, flash floods, blizzards or icy roads, field service technology may help plumbers arrive on the scene to make repairs for customers in the  most safe and efficient way possible.

Unsafe digging can cause underground utility damage and injury dangers
Digging holes in the ground for projects for landscaping projects without an awareness of where underground utilities lie increases the risk of accidental damage, resulting in injuries, service disruptions and expensive repair costs.

In honor of National Safe Digging Month, the CGA is encouraging all homeowners to check in with 811 before undergoing any digging. Repair professionals making service calls this spring may want to remind homeowners to dial this new number to prevent damage. According to CGA’s collected industry group data, an underground utility line is damaged every eight minutes due to someone digging without taking this precaution. In the U.S., more than 100 billion feet of utilities currently lie underground, which is about the length of one football field – 105 yards – per every man, woman and child in the country.

“The results of this survey are concerning because the math just doesn’t add up in safety’s favor,” said CGA President Bob Kipp. “With millions of shovels entering the ground near billions of feet of unmarked underground utilities this year, we will continue to see damages occur every few minutes, leading to inconvenient outages, and in worst-case scenarios bodily harm, not just for the do-it-yourselfers, but for entire communities.”

Despite warnings, homeowners expected to continue damaging underground utilities 
According to consumer reports and gardening resources, even simple projects that require digging, such as installing a mailbox or planting a tree, may damage utility lines, resulting in disrupted service throughout entire neighborhoods, injuries to the diggers and expensive repairs. Failure to call before a digging project causes an estimated 700,000 damaged utilities a year, which is more than one unintentional hit per minute.

As the CGA foresees many homeowners causing damage this year during digging projects, companies that contract field service repair professionals may want to invest in mobile software solutions ahead of time to ensure workers reach locations in need of repairs as quickly as possible to prevent further neighborhood damage.

Aberdeen Group, a fact-based research company that conducts analysis of information technology companies and products, recently conducted the study, “State of Service Management: Outlook for 2013,” which polled 156 organizations about field service workforce management. According to the survey’s results, 57 percent of incoming service calls required a field visit for issue identification and resolution. As a field service worker is required to face clients, quickly assess and understand their problems and provide them with solutions, employers may want to make workers’ jobs easier by arming them with mobile service management technology to streamline their workload for utmost efficiency. An efficient  timeframe frees the field service worker to focus on producing the most effective results available, which improves overall customer service, possibly reducing client complaints and the need for revisits to the location serviced.

Profitability outlook seems positive for industry

Recently, the field service industry has been showing significant signs of revenue growth, as profits have increased and investors are showing interest in this sector.

Aberdeen Group’s, “Field Service 2013: Workforce Management Guide,” reports field service organizations experienced a 9.6 percent increase in year-over-year revenue, which is 6.6 percent increase ahead of all other organizations.  In addition, Aberdeen’s 2013 outlook survey found 45 percent of those polled responded that the field service was an integral area of investment in 2013.

An organization with a highly trained field service workforce armed with the right tools to complete the job efficiently may increases the organization’s chances of earning higher year-over-year revenue. As the field service industry is experiencing an upswing, those who use mobile employees in the industry may want to invest in mobile software solutions to ensure their workers are able to deliver service as effectively as possible to remain part of this upward movement.

Strategies to better manage mobile teams 
The article underscored important tips to consider when managing a field service team that is on the go. A mobile worker needs clear expectations and objectives in place from the start since he or she is not in an office each day to receive feedback or coaching. An employer may want print out documents that clearly delineates the company’s goals and the expectations for the worker.

Second, employees need to feel involved to remain engaged with the company. An employer may want to have regular meetings to check in with employees and keep them in the loop about any updates regarding the company.

Finally, finding ways to maintain the flow of communication is crucial to managing a workforce that is out of the employer’s line of vision. Paul Carder, founder and director of The Occupiers’ Journal, told Officing Today that management is the biggest challenge during any cultural workplace shift. Work management software can provide employers with a way to keep its employees on track.

Mobile becoming critical to business processes 
Though new challenges arise as workplaces evolve, the mobile workforce and the popularity of mobile technology is likely here to stay. The International Data Corporation (IDC) predicted that 1.3 billion workers – 37.2 percent of global labor- could be using mobile working methods by 2015. In addition, According to Forbes magazine, today’s typical employee carries an average of 3.5 mobile devices during the day. Even today’s newest technological inventions are offering evidence that the mobile workforce is likely to continue to grow, especially as employees become accustomed to using smartphones and tablets both on the job and at home.

Since the mobile workforce is likely to further expand, employers may want to invest in mobile software solutions to stay in communication with employees on the go and improve field service management.

Russian IT security firm, Kaspersky Lab recently found that 33 percent of employers allow workers to use their mobile devices to access all company data. Leaving a work-related mobile device open to anyone who finds or steals it may be a security risk to the employee and the company. Businesses that employ a mobile workforce can take several steps to prevent the risk of data breaches.

Tell mobile workers to lock down devices
Employers that manage a mobile workforce may want to put security policies in place and teach workers who use mobile software solutions how to lock down their handheld after use to prevent security risks. Although most workers are aware security is important, some may not know how to keep the device safe, especially employees not familiar with IT or data security. According to the NQ Mobile survey, only 52 percent of respondents reported they put a pass code or other authentication method in place to prevent unauthorized access to their device. The poll showed younger adults surveyed are more likely to take this security step than their older counterparts. About 64 percent of mobile device owners between the ages of 18 to 34 years old used some method of locking their device, whereas only 30 percent of the 55 and older crowd did.

According to the report, losing an unlocked phone can compel users to adjust their behavior. After getting a new mobile device, 69 percent of users who admitted to losing or having their phone stolen at some point, began taking measures to lock down their phone to secure their data in the future. However, a surprising 31 percent admitted that even after their mobile phone was lost or stolen, they did not add new security measures upon obtaining a new one. Leaving a work-related mobile device open to anyone who finds or steals it may be a security risk to the employee and the company.

Have a backup plan in place
To prevent the aggravation and security risks that come with a loss of information, workers may want to keep all data stored on an alternative backup device or take the steps necessary to lock their smartphones and tablets. Ultimately, taking a few moments to save data on a second drive in case of an emergency may save time and make the workday more efficient and keep a company from losing essential documents.

According to the survey, people are increasingly looking for better ways to manage their bills and their lives, which underscores the importance of adopting to new technologies. Western Union’s findings show that the prevalence of the technology will likely increase as the survey revealed 12 percent of consumers intend to pay more bills via a mobile device in 2013.

In addition, research from companies like Eloqua found that out of the 6.8 billion of people on the planet, over 4 billion currently use a mobile device, and Nielsen reported that there was an 89 percent increase in mobile data usage between 2010 and 2011. From organizations ranging from marketing firms to healthcare companies to fleet management and service repair, more workplaces are adopting the use mobile technology and accessories to improve workday processes, reduce costs, save time, store information and remain in communication with staff, clients or care providers – all through the use of a handheld device.

As people seek more mobile solutions to help streamline their daily lives, owners of field service companies may want to follow suit and invest in mobile service management software to oversee contracted workers efficiently and effectively.

The report highlights the fact that service professionals working in the field are the face of the company, as they are the ones who interact with clients, fix consumers’ problems and conduct follow-ups. As good customer service is crucial to remaining lucrative as a company, employers are becoming increasingly interested in finding ways to increase customer satisfaction, stand apart from the competition and retain customer loyalty and word-of-mouth referrals.

Aberdeen’s Field Service 2012 report recently reported that out of all the service calls repair professionals made, over 25 percent of service stops required a secondary visit and additional follow ups. If more of those businesses had invested in mobile software solutions, service repair fleet managers may have been able to more effectively train employees and save workers’ energy by streamlining tasks. Increasing worker productivity by cutting out the need for trips to the office, filing paperwork and searching for information enables the service professional to spend more time interacting with customers and getting the job done right the first time. Having GPS or routing software available on workers’ handheld mobile devices also can also reduce fuel costs and ensure a worker arrives at repair sites on time. Less driving and reduced chances of getting lost also decreases the chances of a traffic accident.

As meaningful information and the analysis it can provide is also a key priority to fleet managers, investing in field service management software can help employers and stake holders weed out unnecessary information and more efficiently track trends and worker visits.

To more effectively run and manage a field service enterprise, business owners can find it beneficial to equip their employees with mobile software solutions that provide them with the tools with they need to perform tasks efficiently, safely and productively while delivering better customer service.

Many leading technology companies are predicting that pairing field service repair professionals with wireless access to a formally packaged field service management solution in a large enterprise is an upward trend that is expected to keep growing.

As 47 percent of business owners polled by CDW said mobility management solutions were a top priority for them regarding technology at the work, employers may want to look into using mobile software solutions to manage staff and grow their bottom line. The benefits of employing mobile solutions are numerous and the use of such technology is only expected to grow in the coming years. This makes it essential for companies that want to remain competitive to give workers access to the latest mobile options.

The many upsides of mobile solutions
Using mobile software solutions to supervise offsite workers can cut costs, improve services delivered to customers and increase overall revenue for the company. A field mobile strategy is especially beneficial to employers who have workers servicing customers at different locations daily because service management software can assist workers with finding job site locations. In addition, the handheld devices allow service professionals to communicate with the main work site and file projects, store invoices and log service repairs without the need to head into the office and complete paperwork.

With more employees expecting to be able to access work information from their mobile devices while working remotely, businesses may want to begin using mobile software solutions to efficiently manage multiple employees working in the service repair field away from the an office setting.

Recent estimates from the U.S. Bureau of Labor Statistics’ employment projections show that over the next ten years or so, the demand for plumbers, bricklayers and pipelayers will increase. In fact, these professions are forecasted to be among the ten fastest-growing occupations in the country. Though high schools have been steering students away from vocational classes in favor of collegiate preparatory courses to hone their minds for university studies, the tide may be turning.

Crowded classrooms and budget cuts caused many high schools to cut their trade classes over the last decade as states needed to convert workshop space into classrooms. However, states like California are starting to reintroduce more vocational classes into their high school curriculums once again to assist students who intend to pursue trade school and the repair industry, according to the Los Angeles Times.

With more young people eager to pursue practical fields such as plumbing and HVAC, contracting company owners may want to prepare for this influx of fresh talent by using mobile software solutions to help the next generation complete the job in the most up-to-date and efficient way possible.

With more employees joining the mobile workforce, field service employers may want to consider using management software to streamline the management of team members for improved efficiency. Implementing software solutions as way to increase efficiency is a common tendency among employers, and workers armed with the proper tools are usually more time effective and productive.

Distractions from a task at hand is one of the quickest ways that efficient, focused work is taken off track. Having to make multiple stops at the office for timely information is ineffective when it comes to keeping employees focused at work. Repetition and routine can help workers focus while on the job, according to Digital Journal. When all the information an employee needs is accessible via one secure device, a worker can focus his or her concentration on the job. Mobile software solutions reduce the need for trips to the main office, filling out and filing paperwork and searching for information during the workday, which can help bolster productivity in the mobile workforce.

As service repair crew members serve on the front lines of customer relations, mobile software tools can help workers provide better face-to-face service while on the go, according to a recent Accenture study. Mobile software solutions allow employees to quickly exchange information with employers, which can better optimize time spent with the being serviced.

If a customer calls for service repair work because of a burst pipe, for example, a field service company dispatcher can quickly route a driver to the site and ensure someone gets to the location as quickly as possible. This nimble responsiveness is critical during times when customers are experiencing problems that can have long-lasting effects on property. Mobile field service software allows employers to transmit all the information needed regarding the nature of the customer’s problem to their workers without requiring them to make intermittent stops into the office. As better tech solutions allow enterprise information to be stored in one convenient place, workers can more effectively and efficiently interact with the customer they are servicing. When a mobile worker greets the client his or her knowledge of the issue facing the client allows them to come across as prepared and well-versed during this initial interaction.

In addition to conveying data, mobile software solutions also store the customer’s information to allow for a personalized follow up. A mobile worker can communicate update on tasks and other actions back to their employer in real-time from his or her vehicle.

Providing workers with mobile software solutions equips them to make the most of customer relations, setting the industry standard higher.

A recent report by McKinsey & Company, a global management consulting firm, forecasted that 1.7 billion mobile devices will be plugged into the world wide web 2014. As North America continues to lead globally when it comes to remote employees, mobile workforce employers in the U.S. can also lead by using mobile software solutions that keep business information free of security risk.

Since mobile device data security is one of the biggest concerns employers have regarding the rising mobile workforce, using secure mobile software solutions can ensure workers are able to access data with fewer risks, allowing them to efficiently serve clients while company information stays safe.

The organization chose to honor him because of his successful contributions to the HVAC industry. Hurwitz has played a prominent role in the HVAC industry for 35 years and his company is now recognized as one of the top in the field. According to The News, an HVACR contractor’s weekly news magazine, J&J Air Conditioning provides jobs for more than 50 employees and the company has become a multimillion-dollar HVAC enterprise

Hurwitz stated in an interview for Contracting Business that allowing workers to be independent and self-sufficient has contributed to his company’s success.

“The best advice I can give any contractor is to hire intelligent people who are good human beings and who have initiative, and then let them do their jobs,” said Hurwitz, according to Contracting Business.  “My job as president is to keep the company on the road to success, and I’ve found that is easiest when the road is a wide one. Give your people the tools and support they need, and let them run with it.”

Hurwitz’s suggestions indicate just how important mobility, technology and access to data while in the field have become to workers on the go. Businesses that provide their employees with mobile devices or allow them to use their own gadgets for work purposes while in the field can see a major benefit by allowing their professionals to be more connected and better able to quickly respond to client requests. Service contractors who employ a mobile workforce can now provide workers with mobile software solutions that help keep workers independent and well-prepared while providing services out in the field.

Employers are encouraging the continuance of mobile employment as strongly as ever before. Out of the 120 human resource managers surveyed, over 80 percent stated that they offered some sort of telecommuting options for their employees and over 97 percent answered that they intend on keeping their workforce mobile.

In addition, when Best Buy implemented a mobile workforce via the company’s Results Only Work Environment (ROWE) in 2005, studies showed the corporation saw less employee turnover and higher rates of engagement, according to the StarTribune newspaper. 

Whether a worker is a middle manager at a corporation like Yahoo! or a field professional working in the plumbing, pest control or HVAC service industries, mobile software solutions are one of the most current and efficient ways to track an employees’ work schedule – regardless of  location. Service management software can help companies ensure their on-the-go workers are consistently on task with projects and still engaged with the company. 

Although mobile workers save time and money by not needing to commute to the office as often, many of them are committed to working more hours, the U.S. Department of Labor’s Bureau of Labor Statistics showed. Sixty-three percent of mobile workers are spending at least six hours working over the weekend – and nearly one-third are dedicated enough to work an average of twenty hours over the course of Saturday and Sunday, according to a study done by the Wi-Fi network provider iPass.

A recent article in the Chicago Tribune showcased how mobile employees often work more hours than non-mobile employees because today’s technology allows employees to be more accessible than ever before, which compels them to stay plugged in to the job while at home and on the go.

In addition, mobile workers demonstrate a nimble knowledge of technological advances as many use up-to-date mobile devices and field service software to store information and track their workday while they are on the go, allowing them to be as efficient as they are conscientious.  

“The working lifestyle of professionals has changed in the last five to ten years, greatly driven by the availability of new technologies, and the workdays are not necessarily confined to the normal nine-to-five schedule,” John Bennecke, the regional managing partner of True Partners Consulting, a Chicago-based tax and business adviser, told the Chicago Tribune. “We’re required to be nimble.”

As worker confidence is rising, so is the mobile workforce and the use of SaaS-based mobile software devices. With the influx of workers ready to go out into the field and start making money again, the employers who invest in service management software will stay ahead of technological trends as well as help sustain worker confidence. The Index showed that although employees are expressing rosier views about the economy, rising gas prices are becoming a major concern that are expected to hinder confidence over the next several months. Employers that provide workers with field service scheduling options that allow mobile employees to check in from a digital device rather than head to to the office will limit fuel expenses in addition to saving time for everyone.

The country expects to see a continual growth in skilled labor positions, including openings for equipment operators, carpenters, electricians and insulators.

In the U.S., a Reuters study forecasts a shortage of 1.5 million qualified workers by 2020. Despite the high unemployment rate, employers are having difficulties finding skilled labor. Today’s age of information has sparked fewer people to pursue trade jobs, resulting in a disparity between what many employers need and the skills employees are obtaining.

Leaders across North America are coming up with ways to bring more able laborers into the workforce. Some companies are integrating new apprenticeships and training programs aimed to attract more young people to skilled labor professions. Others are offering online technical courses or heading to two-year colleges to promote the benefits of trade jobs to students. As more government leaders and employers step in to come up with ways to grow this sector of the workforce, more employers will want to invest in mobile software solutions to streamline the management of skilled laborers who will start filling the new positions.

As employees become more mobile, many employers are unsure of how to best stay on top of changing technologies in the workplace. According to Information Management, when employers are establishing a workforce they need to be tapping their end users – the employees who are using the gadgets each day. Talking to employees about what they think about their software and what other mobile devices  they use on a daily basis prepares the employer with multiple perspectives on any prospective issues that may arise.

Asking employees for feedback on the technology they use for work and at home also keeps the employer on the forefront of technological trends as well as in touch with staff. The employee input can help the company iron out any glitches specific users are having before they become major problems. Not only does the feedback help save time in the long run, but it also ensures that the employer is on top of how employees are benefiting from their workforce software solutions and utilizing them in the most productive ways possible.

84 percent of Fortune Magazine’s “100 Best Companies to Work For” have a telework program, the manager of Mobile Work Exchange, Cindy Auten said. “Flexible work arrangements put the focus on employee productivity and work outcomes,” she reported. “IT has enabled us to be collaborative – wherever we are.”

According to Mobile Enterprise, the recent Mobile World Congress brought in more than 65,000 guests in addition to 12,000 mobile app developers, and the number of pledges for the conference rose significantly since last year. Attendees came represented both the public and private sectors of the workforce.

Chris March, principal analyst of enterprise mobility, Yankee Group, stated in his “Outlook on Mobility” report that 39 percent of the U.S. workforce is now mobile for at least a significant portion of the work day.

Additionally, the use of mobile devices is only expected to rise as spending on smartphones surpassed PCs for the first time last year according to 2012 statistics from IDC.

With the rise of mobility showing no sign of slowing down, it is becoming obvious that the mobile workforce is not only becoming more acceptable, but also preferred by many. This can have a significant impact on business, especially those companies that consistently have workers on the road or in the field. However, these employees should have access to field service software to ensure they are as productive as possible and guarantee their mobility helps, rather than hinders, their work performance.

“Despite recent market turmoil, mobility continues to be a critical part of the global workforce,” IDC’s Mobile Enterprise program’s senior research analyst Stacy Crook reported in a Worldwide Mobile Worker Population 2011–2015 Forecast in December 2011. ”We expect to see healthy growth in the number of mobile workers.”

Crook also reported that based on the organization’s data, mobile workers would increase worldwide to more than 1.3 billion by 2015, from just over 1 billion in 2010. Globally, mobile employees are estimated to make up 37.2 percent of the work landscape by 2015.

The biggest concern IT professionals had regarding mobility among employees was security risks involved with mobile data. As employee remotely shows no signs of declining, providing these workers with secure software, such as field service software, they can use while out in the field can help abate data safety concerns some employers have in regard to their mobile workforce.

The rise of digital is shifting the entire workplace worldwide. As 40 percent of U.S. workers can perform at least some of their job functions from outside the traditional office, millions of employees in a wide range of industries are choosing to join the mobile workforce to save time and money, according to the Telework Research Network. Utilizing mobile workers is becoming a big part of corporate strategy, as it often benefits companies and employees financially.

The savings that stem from not needing to work in an office everyday, for example, are beneficial to both parties. The employer saves money on facility costs and the employee can save an estimated $1,600-$6,800 by having no commute, in addition to the 15 days of time they save by not shuffling to and from the office everyday.

Overall, mobility provides employers with the possibility of saving more than $10,000 per employee per year due to reduced employee absenteeism, burnout and turnover, which results in a rise in productivity, Global Workplace Analytics found. Mobility also gives employees the opportunity to increase their performance through the use of industry tools, such as field service software further enhancing client satisfaction and a company’s reputation.

- Homeowners don’t know how strong to make pest control products, reports Don Burnett, a writer for Kelowna Capital News. Homemade products can be difficult to measure and it can be impossible to ensure maximum efficiency without making the product hazardous to the health of family members or plants, added the source.

- With a homemade pest control solution, homeowners may not know if a second or third application needs to be used since there are no product instructions. Large infestations of insects may run deeper than the few that are running around on the surface of the home, making it difficult for residents to tell how serious the problem really is. Even store bought products often require multiple applications to be effective, DIY Reviews reports.

Professional pest control services can help homeowners pinpoint where the origin of the problem is and what may be causing the bugs to come out of hiding, in addition to helping get rid of the infestation. Two common reasons why residents experience pest problems in the home include inadequate sanitation practices and unknowingly creating hiding spots for unwelcome critters, added DIY Reviews. Pest control professionals use technology and industry knowledge to target the problem and effectively get rid of it.

Pest control professionals noticing an uptick in service calls as the weather begins to warm up may need to employ the use of field service software, which can help them better serve clients, remain more productive and have access to important information while out in the field.

According to Information Management, the best way to stay on top of the latest trends and ahead of the competition is to obtain opinions from your mobile workforce. Getting employee feedback also allows for open communication about what is working and what policies need to be tightened up.

Businesses who utilize mobile devices for field service work help companies serve customers across multiple locations at one time. It’s important to protect mobile devices; whether they are owned by the company or the employee, mobile workforces should consider implementing what’s known as a kill switch, added the source. This safety precaution is a way to protect lost devices and business data. The kill switch is turned on to crash the service management system so hackers aren’t able to access private business information.

Make sure to investigate a few technology providers before making a mobile carrier and device decision, Equities recommends. Mobile workers who have a hard time accessing the internet and data from the field are unable to be as productive as possible. Remote technology issues can lead to bad customer reviews, loss of business contracts and a backlog of work to complete, added the source. Issues out in the field may mean workers have to make multiple trips back to the main office location which cuts into time out in the field, making customers wait longer for service.

If the mobile devices used by workers are owned by the employer, it’s a good idea to monitor the apps on devices, suggests Information Management. The source recommends employers prioritize worker tasks to keep business moving. If the technology devices are owned by the mobile workers themselves, service employers can use work management software to track every time an employee accesses the business field service software system. This tool can prove to be useful to firms looking to manage mobile workers and evaluate employee performance.

Stay tuned into local and national weather updates. It’s important to know what’s going on outside and when it’s safe to venture out of the house. Make sure to bring pets and plants inside during the winter weather – for those who manage livestock, make sure these animals are sheltered and have adequate access to food and water.

Speaking of food and water, it’s important to stock up on canned goods and bottled water in the event of a power outage. This is also important to keep in mind as the roads may not be accessible for a day or two to go, making it hard for families in hard-hit areas to access supplies.

To avoid frozen or burst pipes, the Red Cross recommends homeowners keep garages closed and kitchen and ensure bathroom cabinets are open. This keeps warm air indoors and helps circulate air to keep temperatures level. It’s also advised that residents keep the thermostat stagnant throughout the day and at nighttime. Allowing water to drip from faucets can also keep pipes from freezing, added the source.

St. Louis news station KMOV reports that an estimated 67,000 people in Missouri and Kansas are currently without power due to the snowstorm. As the snowstorm continues to move and impact families across the country, service providers, including electricians and plumbers, will need to gear up to take on multiple customer service calls after the severe weather dies down.  Field service software can help keep mobile workers on task, manage customer calls and dispatch workers from one home to the next.

According to the report, wind energy sources are the leading renewable energy projects, followed by solar units with biomass fuel at the tail end. These renewable sources make up a total of 15.66 percent of renewable energy throughout the United States, Renewable Energy World reported.

As the rapid expansion of renewable energy continues to dominate the electrical market, new jobs are being created to help meet and achieve future energy goals. The U.S. continues to strive and meet energy efficiency plans without having to resort to using energy sources like nuclear power plants or the proposed Keystone XL pipeline – both which are believed to contribute to unhealthy emissions and overrun power supplies, the Federal Energy Regulatory Commission’s Office of Energy Projects concluded. The report also revealed that there were no sources of fossil fuel, including natural gas, coal or oil used as power sources since the last report, cited Think Progress.

A new energy source called geothermal was added to the list of renewable energy solutions, and it now accounts for  a 0.32 percent of renewable energy generating capacity. Geothermal draws energy from the core of the earth and can be used to power HVAC systems, among other things.

As the implementation of renewable energy sources project moves forward, electricians working with these renewable energy sources will want to consider utilizing the latest field service software to manage workers. The use of mobile workforce technology can help managers stay on top of field service scheduling and automation, service billing and worker dispatching to complete work in a timely manner.

The new state-of-the-art technology advancements are taking the industry by storm, reported Contracting Business. Geothermal heat pump technology draws energy from the earth and uses it to provide efficient heating and cooling temperatures for about a $1 a day, added the source. For a homeowner, that means the total cost of heating and air conditioning for a year can potentially be as low as $370.

As a new technology, geothermal systems probably seem like a substantial investment, but really the new system is a lot less expensive to install compared to above-ground systems, reported Daily News. Some homeowners and building managers are also able to get a 30 percent federal tax credit for opting to have a geothermal unit installed instead of a conventional HVAC system, added Contracting Business.

The savings a geothermal HVAC system for consumers may lead to an increase in HVAC business contracts as word spreads about this energy and money saving operating system. HVAC business owners will need to utilize their field service software systems to stay on top of contracting business deals, dispatching workers and monitoring employee performance. If the demand for geothermal HVAC units is strong, like experts in the industry predict, businesses may need to hire additional help. The units require skilled workers who know how to handle drill rigs, pipes and grout to install the systems. HVAC service software can help keep workers and businesses on top of appointments to meet project deadlines and continue to take on additional jobs.

Correlation between electric bills and inefficient HVAC units
According to Today’s Facility Manager, 40 percent of consumers’ utility bills are made up of the costs associated with delivering electricity to a building. High energy usage also comes with a high price – transmission lines, old HVAC units and higher rates are all factors as to why electricity bills are skyrocketing right now, added the source.

In order to save money, building operators and homeowners should take the time to investigate which HVAC systems will yield the most energy savings, Janice Peterson, manager of the Northwest Energy Efficiency Alliance’s BetterBricks’ building operations program told Facilities Net. Peterson suggests residents review utility bills and ask building maintenance staff questions about different systems before making a decision.

System repairs and upgrades may trump HVAC replacements 
If the building relies on an older unit, there are alternatives to replacing the system, reported Today’s Facility Manager. Energy efficient repairs may include:

- Replacing the old unit’s panel with a new, state-of-the-art control panel. The retrofit of a new panel can help reduce excessive energy consumption and help extend the overall HVAC unit lifespan.

- Changing the old, constant speed air compressor with one that allows for variable speeds during operation. This type of conversion keeps the HVAC unit from working overtime, and reduces wasted energy.

- Making use of multiple variable frequency drives (VFD). These centrifugal chillers can help monitor carbon dioxide production and space temperature. An HVAC unit with retrofitted tower fans that have intelligent VFD controls can save as much as 50 percent on energy usage, added the source. VFD’s can also be added to pumps to slow the rate of motor speed at the lowest, sustainable air flow rate as possible.

- Automating the entire central HVAC plant, including the chillers, boilers, pumps and cooling towers. When all of these pieces are upgraded at the same time, the unit is bound to work more efficiently. However, changing the boiler controller or adding an outdoor air economizer alone can still cut energy costs.

Keeping sustainability in mind is helping building managers and homeowners save some serious cash. An increased interest in environmental awareness and energy savings isn’t likely to recede any time soon. Repair service software can help field service repair professionals stay on top of the latest technology updates relating to energy savings.

Smartphones and tablets are the most common tools mobile workers are using to access their commercial emails, Knotice found. At present, the total percentage of employees who use mobile devices to open emails is at 41 percent. This number has gone up by 14 percent from 2011 and is expected to continue to increase throughout 2013.

Knotice provided statistics from their data report
Emails are continuing to be opened up by more users via their mobile devices. There was a 51 percent increase rate for opened emails in the second half of 2012, reported the source. This means businesses need to take on a mobile-first mindset as the use of mobile devices continues to expand.

According to Knotice data, if an email was opened via a mobile device, the likelihood of it being reopened on a stationary device, such as a company or home computer, was only recorded at 0.07 percent. This means that the majority of mobile device users rely on these technologies alone to access business emails and respond to them.

Mobile workforces can use this data to manage workers
This report offers key insight for workforces and can help organizations better understand mobile device trends and practices and how to manage them. Even if companies do not have a bring your own device (BYOD) policy, it’s important for companies to understand that employees are continuing to conduct business regardless if they are in or out of the office. In fact, a report from Silicon Valley analyst Mary Meeker revealed that the use of smartphones and tablets will surpass the use of PC’s around the world this year, according to Minnesota news source the Minn Post.

Businesses that employ workers who are regularly out in the field can use these data statistics as encouragement to consistently stay in contact with workers. Field service software is a great way to dispatch workers to their next assignment, track employee progress and manage incoming calls. However, managers and business owners can also use direct emails to ensure customer care and scheduling are on track and as a way to keep multiple workers in communication with one another.

Experts advise homeowners to insulate pipes during cold weather 
Residents of Jacksonville have been warned to keep pets and plants inside as temperatures fall. Homeowners bracing for a chill should also take the precaution to ensure their pipes are properly insulated to prevent them from freezing. These warnings may be directed specifically at Florida residents, but they apply to all homeowners throughout the nation during the winter months.

Any time the temperature drops below 32 degrees outside there is a risk that your pipes could freeze, which is why plumbers advise residents to take the necessary precautions to make sure their pipes are insulated. Frozen or burst pipes can result in thousands of dollars in damage and repair expenses, Home Depot plumber and sales associate, Jerry Richardson told ABC News. Insulation comes in all different sizes to fit around PVC and copper, two of the most commonly used types of pipes in homes. Even if residents are unsure of what size their pipes are, they can select the biggest insulation available and size it down, added the source.

Tips to keep homeowners safe 
In response to below-freezing weather conditions, Aqua Pennsylvania Inc. has put out additional tips to help keep homeowners safe from frozen or burst pipes. Preventative steps include:

- Keeping unheated areas under wraps. Use insulation material and heat tape around indoor water meters, crawl spaces and basements to keep pipes from being exposed to drafty, cold weather.

- Shut off outside water systems, including faucets and sprinkler systems. Make sure to drain these out and cap any outdoor meter pits.

- For protection on the inside of the house, experts recommend installing heat tape to pipes located under kitchen sinks or any other water systems that are located on an outside wall of the home. It’s also a good idea to keep these cabinets open so warm air can circulate and keep pipes from getting too cold.

- If customers notice a frozen pipe, they can use caution and attempt to fox the problem themselves by using a blow dryer on a low heat setting to thaw out the area.

Although we are getting closer to spring, it’s still essential for homeowners to take precautions when dealing with winter weather. Cold temperatures and unaware homeowners are expected to keep plumbers busy until things start to warm up. With increased hours and service calls, service professionals can stay on top of business by using their field service software to keep track of workers and help with dispatching in order to provide the best customer service possible.

Cloud development grew by a whopping $45 million among small enterprises in 2012, a Parallels survey found. Predictions for cloud development and continued implementation are estimated to reach $95 million by 2015, with a 28 percent growth projection for small and medium businesses (SMBs) that use the cloud, added the survey. KPMG survey results reported many companies see a significant difference regarding their tax position after moving to the cloud, which is helping them save money.

Companies big and small are realizing the potential growth opportunities the cloud offers thanks to an additional storage space. Big data stored in the cloud is helping organizations to expand rapidly and many businesses are more than willing to pay additional charges to increase the company storage space, the source went on to say.

For those that have yet to move their data to the cloud, KPMG suggests organizations focus more on their business strategy and the process of moving their data safely, rather than the potential cost savings. Instead, businesses that want to move their core data should keep precautions and safety measures in mind. It’s important to discuss these key factors regarding sensitive data before, during and after it gets moved to the cloud. As many move forward in their plans to transfer secure data to the cloud, keeping precautions in mind can help make the transition smoother for companies looking to benefit from the new technology.

Cloud technology doesn’t just allow for more secure storage – it also permits workers in the field to access critical company information on their mobile devices. This can increase a firm’s level of customer service and ensure clients are served by employees who have all the data necessary to complete a job. When they’re allowed to access company data in the field with smartphones or tablets, workers can also utilize technology such as field service software, which can continue to enhance business operations and advance a firm.

Some home trends that have residents, construction workers, electricians and HVAC service representatives excited include new home features such as programmable thermostats, solar panels and duct free HVAC units. There are additional ways to cut down the amount of energy residents use in their homes as well, such as installing ceiling fans and replacing old, single-pane windows with double-paned ones.

Minor Repairs to Save Big Money

Most older homes have single-paned windows which can waste valuable energy in the home, reported Easy AC. Investing in double-paned windows helps keep cool air in the home during the summer and heat in the winter. Double-paned windows cut down on wasted energy and the loss of temperature transfer, added the source.

Homeowners concerned about energy use and environmental friendliness may consider investing in ceiling fans throughout their homes. The use of a ceiling fan can help cut down an energy bill by as much as 50 percent, stated the source. Energy star rated ceiling fans are the best option to help keep the cash in your pocket. These types of fans help keep rooms cool in the summer and distribute heat in houses with multiple floors.

Energy Efficient Changes with Big Turnovers

Major energy efficient renovations might include the installation of a programmable thermostat. These systems allow the homeowner to adjust the temperature throughout the day as temperatures rise and fall.

Solar panels once seemed like a futuristic idea, but they are actually more accessible today than most residents realize. Looking for a way to save double? Think about investing in solar panels that also tie into HVAC units. These specific solar panels allow your HVAC unit to run on solar energy, which can help maintain efficient heating and cooling of the home if the main power grid is not located in a sunny spot, reported Easy AC.

Construction teams are using these features as a means to attract green tenants and residents, along with anyone who wants to save a buck or two on their bills, reported the Stamford Advocate. These features display a more conscious effort to go green, Debbie Korf, president of the Southern Connecticut Building Owners and Managers Association, told the source.

To manage these new home features and energy efficient trends, electricians and HVAC professionals should invest in their businesses to make them as mobile as possible. Service software can help companies such as these stay on top of customer service management, dispatching workers and easy payment methods.

IT investment and company interest in using big data as a storage solution has helped make it easier for businesses to integrate the cloud into their everyday use. Service software updates and cloud advancements have made it easier for organizations to transfer data, which allows employees to access information on the go, stated Mashable. The use of mobile storage helps remote and active workers stay in touch with one another and remain better informed about projects, business updates, customer management and scheduling, added the source.

Using the cloud isn’t limited to large companies anymore. In fact, small businesses and service enterprises are able to conduct their business almost entirely from a smartphone if necessary. Having access to company information on multiple, diverse devices makes it easier for employers to manage all aspects of the organization, such as tracking and dispatching of workers, appointment scheduling and customer billing. Other tasks managers can complete using their mobile devices include employee management and human resources projects, as well as sales and document sharing, stated Mashable.

Small establishments and start-up companies are expected to continue growing through the use of big data, cloud services, mobile device access and mobile workforces. In fact, 50 percent of small businesses plan on adding additional cloud technology into their operations this year alone, according to a survey by PaySimple, a cloud-based platform for managing and growing small businesses. The survey also concluded that the use of cloud services within mobile workforces have helped increase employee productivity and increase internet presence to help gain new clients.

One thing the cloud has yet to replace is the fact that small-business owners still place a high value on maintaining face to face relationships with their customers, added the source. Some entrepreneurs may find comfort in the fact that company reliance on technology, while useful, isn’t going to replace quality customer service.

Nemo dumped up to three feet of snow in some areas over the weekend with wind speeds recorded between 76 and 84 mph, the National Weather Service reported. The effects of Nemo have broken previous snowfall records, obscured roadways, buried parked cars, blocked home entrances and left 11 dead. Many side roads are still impassable, making it hard for service workers to access and repair critical power lines.

Service workers are focusing on the South Shore, Cape Cod and the South Coast to restore thousands of power lines that were damaged by the blizzard’s hurricane-force winds, added WCVB. With a heavy amount of repairs still to come, local utility companies have enlisted additional help from more than 2,000 crews to speed up repairs. An overload of work has local repairmen, state volunteers and utility companies from Canada using dispatching software to keep repairs moving along the east coast. Service dispatchers from 26 of the nation’s states and two Canadian provinces are working to restore power to those in need, noted the source.

In the meantime, residents are trying to stay warm as they battle through the loss of power. The warmth of a fireplace and hot chocolate wasn’t enough for one East Coast family, stated USA Today. After 24 hours without heat and electricity, the Lewis family left their home for a nearby house that had not lost power as the storm roared. Residents buried inside their homes should be a number one priority for service workers as they attempt to make speedy repairs.

The primary technological devices respondents relied on the most included personal computers, tablets, smartphones and laptops. These tools help employees work from multiple locations on a daily basis. Of the 9,766 survey participants, one-quarter of them used their personal mobile tools as part of a workplace bring your own device (BYOD) policy. As mobile capabilities continue to shape the way businesses are run and how employees conduct business, the use of personal technology appliances may decline, Ted Schadler, VP and principal analyst for Forrester, said. The reason is to improve the overall safety of company information accessed through mobile devices.

BYOD policies may be replaced by company-owned mobile devices that are distributed to workers to standardize and support employee projects and business operations. Companies that provide workers with the latest gadgets can more accurately measure employee productivity based on a standardized device. BYOD policies can make it tricky to monitor and evaluate employee productivity because most workers have a personal preference when it comes to mobile devices. Although it may take additional training sessions to get  workers accustomed to new tools, having one type of technology versus varying individual devices can ensure equal opportunity for productivity out in the field.

BYOD and other technological advances are helping businesses improve investment in worker productivity as they gain popularity. The right technology and equipment is helping underperforming companies stay on top of competitors, reported Canada Newswire. Many Canadian businesses recognize the benefit of using technology to help improve business growth and development opportunities and plan on implementing more device use to help strengthen their organizations and stay on par with competitors, added the source.

Electricians may be busy 
High winds have the potential to reach between 60 – 75 miles per hour, the Chicago Tribune reported. Blustery winds could push flood waters ashore over the New England coastlines, stated CNN. Residents may lose power if the wind and flooding are severe, making a mess for electricians and homeowners to clean up once the blizzard settles down. Electricians on the East Coast should expect to be very busy in the next few days, as it is likely customers will  call to report damage and request repairs. Appointment scheduling software can help workers stay on task as they move from one location to the next.

Those who experience a power outage, should be advised to have a safety kit containing a flashlight and radio on hand. Clients experiencing an outage should also be advised to open their refrigerator door only when absolutely necessary to keep food from spoiling.

Plumbers prepare for more business 
Other companies likely to see an increase in business after the storm passes are plumbing firms. Cold temperatures may freeze building and residential pipes throughout Boston, New York, Philadelphia and Connecticut, which means those who suffered through superstorm Sandy will likely be feeling the wrath of a storm once again. Some unlucky residents may face a double whammy if they lose electricity and have a pipe burst during the storm. If there’s no standing water present, residents can try to thaw out pipes with a blow dryer, but should be advised to make sure it’s on a very low setting, WHDH 7 News stated. In the event that a pipe bursts, homeowners should make sure to shut off the main water valve from the house and immediately call a plumber.

Plumbers may not be able to come out until the roads are declared safe, so it’s important for residents to keep an eye on any problems in case they worsen. As the calls come in for service repair, companies should try to plan ahead and use field service scheduling and repair service software to allow their workers to be dispatched and address client concerns as soon as possible.

Investing in energy efficient home projects
Although the upfront costs of some serious home renovations may seem like an extravagance, the long term savings are well worth it. Homeowners are investing in many home improvement projects in an effort to go green, save energy and ultimately lower utility expenses. New housing market and building renovation standards now require builders to meet eco-friendly requirements, such as the instillation of modern air conditioning units and energy efficient HVAC units, reported the Southeast Sun.

Transitioning from winter months into spring is also a great time to evaluate a home to stop and prevent air leaks. HVAC experts can help homeowners detect trouble spots within a residence and determine where cold air may be getting inside. The effect an air leak can have on the cost of heating bills is astronomical, according to the Southeast Sun. Proper insulation accompanied by energy efficient HVAC units can help keep homes cool in the summer and warm in the winter.

Increased home improvement projects result in busy schedules
As the housing market continue to repair itself and families are increasingly comfortable investing in home improvement projects, many may be looking for service companies to help them update their residences. This is great news for HVAC professionals, plumbing companies and electricians, reported the St. Louis Business Journal. In order to manage multiple projects, service companies will want to make sure they invest in the most up-to-date field service software to manage employee schedules and help dispatch workers from one location to the next.

Mobile workforces and BYOD practices can also help busy firms, as they can  help keep employees in contact with one another as they work at different locations. Field service software can help these businesses keep track of project timelines and employee productivity on the job as well, which in turn can cut down the amount of time workers spend at a single build site. This opens the door for companies to take on more projects, helping families save time and money during their home renovations.

For many homeowners, the top concern during the winter is how to keep the house warm without spiking the cost of heating, Syracuse, New York, Time Warner affiliate YNN reported. But many people forget to take the necessary precautions to keep their pipes safe from the cold, added the source. Some precautionary measures include taking inventory of the pipes around the home. If possible, experts recommend covering any pipes within 10-12 inches of the walls with some sort of insulation, Alan Ayers, general manager at Crisafulli Brothers Plumbing, told YNN.  If a pipe does burst, Ayers insists that homeowners know where the water meter is located so they can quickly turn it off to prevent further damage to the home and immediately call the local plumber to have them come take a look.

During the winter months, many areas can experience problems with freezing, bursting and malfunctioning pipes. Plumbers across the country need to be prepared to deal with an increase in customer calls and service appointments during this time of year.

Residents in Trenton, Utah, a small town in Cache Valley, are not only dealing with frozen interior pipes, but have also had five buried pipelines freeze, KSL-TV reported. Freezing water lines under houses and driveways won’t be able to be assessed for damage or undergo repairs until the ground thaws out, Trenton council member and water system manager, Marla Trowbridge, told KSL-TV. Plumbers will want to make sure they utilize their service repair software to manage field service scheduling now, and into the spring, as the cold temperatures aren’t expected to warm up any time soon.

• User Experience – The majority of employees have a desire to use their own devices in the workplace, CRN reported. Workers like using their personal devices because it allows them to connect their personal and professional lives with one piece of technology. Familiarity is another reason – employees believe their own equipment is a more suitable tool to help them get work done because they’re already well-versed as to how it functions, said the source.
• Business software - As businesses increase their use of BYOD practices and mobile workforces, they will spend more time and money investing in Mobile Device Management applications. Having access to field service software accessible from smartphones and tablets is a great way for employers to help employees collaborate and locate company files on the go. Companies can use these systems to log and track employee productivity to better manage the mobile workforce.
• Big data expansion - Managers are finding that big data portals provide a far more reliable IT environment than traditional desktop computers. John Nicholson, manager of client services at SynchroNet, a Houston-based MSP, told CRN. In fact, IT Market predicts that 90 percent of mobile workers will have access to cloud services by the end of 2013.

The use of BYOD in the workforce is going to dramatically change how companies do business. Mobile workforces are proving to be beneficial to all types of organizations, as many continue to report an increase in employee satisfaction and productivity, sales and profits within their organizations. If companies want to stay on top of their competitors, they’d better jump on the mobile bandwagon.

Workplace policies on technology undergoing changes 
Organizations, whether they employ mobile workforces or are content with traditional office spaces, are seeing the use of mobile and consumer technologies can increase profits by as much as 54 percent, compared with organizations that have not adopted these practices, according to the survey. Seventy-three percent of participants said they had seen an improvement in sales, new customer acquisition, collaboration with other companies and employee satisfaction in the workplace, the survey revealed.

Seventy-one percent of companies that participated in the Avanade survey reported that their organization has changed at least one business process in order to accommodate the new mobile trend. Compared to the global 71 percent, 69 percent of Canadian businesses have adapted how they process IT management, sales and marketing, and HR and customer services with the help of mobile technology, stated Canadian HR Reporter. Forty-two percent of Canadian organizations have changed four or more business structures and practices to increase their company's mobility in the workplace, added the source. 

Mobile device effect on employee collaboration
Employees who use mobile  technology, including smartphones, tablets and other personal computing devices, are finding it easier to collaborate with coworkers and company business partners. The majority of mobile devices are used to check email, maintain customer relationships, manage projects and create content, stated eWeek.

Even though businesses are making changes to accommodate new mobile technologies, employees shouldn't expect to solely work from these devices any time soon. Canadian businesses reported rapidly implementing new mobile policies, but a hybrid model office-based and mobile workforces may emerge. The office structure is still favored by 53 percent of Americans, who believe that the traditional office space will be around for the next 50 years or so, a Ricoh Americas Corporation survey concluded. Even more surprising is the fact that the majority of participants who believed working in the office would be more beneficial were between the ages of 18 and 34. If generations with the most mobile technology experience believe the office space holds value, companies should continue to implement mobile devices into work policies, while maintaining a professional environment where employees can come and collaborate both on and off tech devices.

Havis Inc. had some safety tips for mobile employers and workers which they gave at a press release. These tips are a reminder for businesses, big and small, to reflect on their company policies regarding data safety. Organizations that currently employ mobile workers and have BYOD policies, as well as those organizations looking to integrate them into the business should keep the following in mind:

• Have a distraction-free driving policy – Mobile workers who use smartphones, tablets and other technological devices behind the wheel pose a public safety hazard. If associates need to access information on the road, employers should provide proper docks or mounting equipment to help ease the strain of using gadgets on the go.
• Use a reliable network – For mobile workers who engage in BYOD policies, the best way to get a job done is to have access to the information anytime and anywhere. Whether businesses decide to use cloud services or a secured Wi-Fi network, it’s important to make sure multiple devices can pick up the connection for maximum productivity.
• Invest in service software – Field service software is a great employee management tool. With service software, employers can easily update calendars and appointments, making it easy to dispatch workers to their next assignment. Work tracking software helps companies evaluate employee productivity out in the field, making it easy to ensure workers are on track and getting their jobs done.

The perks to employing a mobile workforce are not going unnoticed. These tips, and other security advice from professional IT managers have helped organizations adopt BYOD policies with less hesitation. In fact, a recent customer survey from Good Technology, a supplier of mobile device security and management technology, found that the number of companies with no plans to support BYOD dropped from 9 to 5 percent  this past year, reported CFO World. BYOD is going global, the source stated. Therefore, businesses that want to be more productive, collaborative and competitive need to invest in offering employees continual guidance and education surrounding BYOD technology advancements. This is the only way organizations can stay on top of local, national and global competition.

The business world is undergoing rapid changes concerning technology in the workplace. Corporate needs concerning technology used to be governed by enterprises. Today, technology in the workforce is led by employees, stated the source. The survey shows that more businesses today are encouraging BYOD practices because the use of the technologies outweigh the benefits of restricting them. Some Avanade survey findings revealed that:

• Six out of 10 companies allow employees to use personal devices in the workplace.
• Seven out of 10 businesses have changed at least one business process to integrate the emerging trend of using mobile devices in companies.
• Twenty percent of businesses have changed 4 or more company practices in order to meet demands for mobile technologies for work.

For those companies that took part in Avanade’s survey, the businesses concluded that the use of mobile devices in the workplace has contributed to stronger sales, increase in profits and agility, and has improved employee satisfaction within the organizations. The benefits of adopting mobile workforce practices clearly outweigh the use of restricting them.

With the use of technology, especially on mobile devices, companies need to take the necessary steps to ensure company data is secure. A survey conducted by the Society of Corporate Compliance and Ethics (SCCE) and the Health Care Compliance Association (HCCA) found that portable memory devices accounted for 65 percent of data breaches in 2012 and 37 percent of the organizations who participated reported experiencing multiple security breaches. The high numbers do not go unnoticed by IT professionals who are enlisted within companies to make sure data access is secure. The good news is that those who encountered a problem concerning lost data or security  issue had a high rate of remediation efforts following the breach, added the source.

Before employers allow workers to use their own devices, they need to seriously consider the use of service software, which allows them to both remain productive and protect confidential data. Security is a major concern for those companies that have implemented mobile workforces, but when managed properly, it shouldn’t be a concern that prohibits a firm from exploring new technological options.

Big Data
As more businesses continue to implement bring your own device (BYOD) practices in the workforce, big data has helped companies manage important information among employees. Software services, hardware and storage are all basic components of big data packages that are helping workers succeed in the mobile workforce.

Service workers, including those in the HVAC, plumbing and electrical industries, heavily rely on big data to serve customers. As mobile workforces, these employees need big data to better utilize their field service software and manage the scheduling and dispatching of workers. Big data has also become popular among banks, which in turn has influenced these service companies, allowing them to implement mobile payments to better serve consumers. With the ability to accept mobile payments, service companies are able to cut down on paper billing, helping them go green in regard to their finances.

Securing Shared Data
As businesses create more jobs, companies may need to take on additional help, which ultimately increases the amount of data being shared among workers. Employers need to make sure their company data is secured using service software, but also accessible via the cloud, or other big data services. Companies need to be able to divide responsibilities, access all the necessary information, and work through review and approval processes in order to complete projects on time and on budget. This is especially important within service industries looking to better serve their customers.

The increase in online technologies and use of the cloud are tools that have kept  teams communicating, collaborating and working more efficiently as a mobile workforce, stated Marketing Daily. With software as a service (SaaS) and marketing project management (MPM) solutions as one type of technology that organizations are implementing, the use of big data helps better regulate these types of software. In order to stay ahead of competitors, HVAC workers, plumbers and electricians will need to stay on top of the latest technologies to maintain and better their business.

The survey survey indicated consumers continue to support BYOD relating to various industries. The findings of the survey reveal that BYOD use has continued to increase, and those that have no intention of supporting BYOD have rapidly shrunk from the last survey, reported John Herrema, senior vice president of corporate strategy at Good Technology. Customers continue to report that companies that embrace BYOD practices have made their enterprises more productive, collaborative and competitive than ever before, reported the source.

Mobile workforces have become increasingly popular, as typical 9 to 5 desk jobs have dwindled. For service companies, BYOD practices help businesses reduce costs and increase employee productivity. This is even more evident when workers are permitted to work on devices they are most comfortable with, allowing them to work smarter, not harder. Thanks to service management software, managers can use work tracking software to monitor employee production rates, allowing them to measure the benefits of having BYOD as part of their company policy.

The biggest concern when implementing BYOD practices into the workforce is data security. Results from the 2013 Digital Dilemma study found that 80 percent of interviewees in the survey claimed to have reviewed written mobile device security information, and 74 percent said they’d participated in mobile device security training in the past 12 months, reported the Business of Federal Technology (FCW).

The service industries are not the only workforces adopting BYOD policies to better serve their customers. Prominent industries actively jumping on this trend include financial services, insurance companies and the healthcare industry. Both Herrema and FCW reported that the government has begun to adopt BYOD into certain programs.

The construction industry is now facing a shortage of workers since the recession, which caused more than 2 million employees to lose their jobs. Now that the industry is growing again, more jobs are available than workers, reported David Crowe, chief economist for the National Association of Home Builders, told the Ottawa Business Journal. So where did these 2 million workers go? “Back to their homes countries or got jobs elsewhere,” Crowe explained. The remaining service companies still in business have a small supply of workers up and down the chain, which can severely impact the construction time frame as the market continues to increase.

HVAC, plumbing and electric companies will need to utilize field service software to increase their capabilities as the jobs come in. Increased phone calls, contracts and workers out in the field can be better managed with dispatch, scheduling and billing software. Customer demand will require these companies to provide the best customer service possible in a timely manner. Not only is this important for the client, who may be on a construction deadline, it’s also important to help businesses get back on their feet. The availability of new homes has dwindled, making it essential for service workers to get their businesses in order before spring construction starts, which is when most new developments begin,according to Forbes.

With businesses looking to become energy efficient, service workers, especially in the HVAC industry may see an increase in business calls. The focus of an energy efficiency tax reform, and other laws and regulations, such as the U.S. 2010 Clean Energy Act, are of course meant to make buildings more energy efficient, produce less waste and use little electricity which can ultimately save businesses money. However, the movement toward eco-friendly regulations means “the promotion of these projects can create economic development opportunities that stimulate business activity and create jobs,” said City Development Manager Denice Gerstenberg in an article from Source Newspaper.

In fact, part of the Canadian HVAC Coalition document, in appeal for the tax relief draws, attention to the fact that such a reform for buildings could:

•Create large numbers of good jobs in Canada
•Use the cheapest source of energy available
•Reduce the need for costly new energy infrastructure
•Limit greenhouse gas emissions

If the tax relief is passed, HVAC companies could see an uptick in service calls and may find they need to hire more workers to better handle the increased number of jobs. In order to accommodate busier schedules, companies will want to make sure they are using the best service software available to help with dispatching workers, providing easier payment methods and allowing workers to access to vital company data via mobile devices.

With non stop calls and service repairs, it’s important that plumbing businesses take care of the employees who are working during the day to fix these issues. Service software can help busy plumbers better manage service scheduling and billing out in the field, saving them time and allowing them to better serve customers.

The Associated Press released an article revealing some Lake Tahoe casinos on the California-Nevada border were also hit with frozen pipes, causing them to burst. Harrah’s casino experienced severe flooding and water damage that forced guests to evacuate, temporarily disabled the elevators and damaged several slot machines. Casinos aren’t the only ones being affected. Other casinos reported issues with frozen pipes as well.

Sparks, Nevada, was under a state of emergency Monday, so workers repair two 7-foot diameter sewer lines that broke. Many service calls are also coming from homeowners in areas experiencing unusual cold, such as Flagstaff, Arizona. Plumbers who are servicing these calls should be prepared to handle an array of pipes based on size, unit and complexity. Service dispatch software will certainly come in handy when directing employees to their next assignment. Temperatures are expected to rise as the week progresses, but the state may still face freezing temperatures at night.

The cold months can put extra pressure on the home. Water utilities can be affected with as little as a 10 degree change in the air or water temperature, dramatically increasing the stress on water mains. Temperatures that fall below 40 degrees Fahrenheit can cause pipes to become brittle. Combine that with air temperatures at or below freezing and the ground above the pipes will freeze as well.

As homeowners take precaution to protect their houses, service calls are likely to increase. Now that winter is here to stay, many may find it’s too late to save their homes from the inevitable. Whether it’s a maintenance or a repair call, companies should make sure they are prepared to work longer days and nights. Dispatch software, scheduling software and mobile payment software are tools service providers should use in order to provide the best customer service.

Employers who allow bring your own device (BYOD) practices may want to consider moving company information into a cloud based account so workers have easy access to important information out in the field. Having necessary data available will help cut down on workers needing to go back and forth from a job to the dispatch location. With the right field service software, employees can take care of payments on the spot, cutting back on billing resources and time, which will allow them to move quickly and efficiently from one job to the next.

The biggest concern about cloud usage was the limited cloud storage database. Companies that plan on using the cloud showed higher concerns with data space compared to current users who took part in the survey. For those who are thinking about implementing cloud services into their businesses, current cloud users said that their rate of recovery for data takes less than 24 hours and nearly a quarter of users has instantaneous recovery of their data. Those who don’t use mobile storage reported that it can take up to a week to recover data if a glitch occurs with their systems.

Field service software can be better utilized with the help of the cloud because it allows employers to put important information in an easily accessible place for employees. Mobile workforces that use service software may find these survey results encourage them to take advantage of cloud services, especially if their business uses electronic devices on the job. BYOD workforces can also use cloud services so service workers can access company data as needed. As developers continue to improve mobile storage services, businesses may find easy access has a positive influence for their business.

Recent cloud updates include giving business owners access to online billing services. Mobile storage devices now accept forms of mobile payments, which can help ease paper billing inquiries, reported ZD Net. Having access to billing accounts can help owners keep better track of finances. Thanks to the cloud’s accounting software and prepaid expense cards, business owners can instantly see profits and expenses on their mobile devices. The use of mobile payments through field service software, which can be accessed via the cloud, require less paperwork, increasing time and productivity out in the field and allowing workers to better serve more customers.

Co-founder and director of brand strategy for Citrix Podio, Jon Froda, recently defined the term workshifting as “using the web to get work done anytime, anywhere – outside of the traditional office space.” Froda went on to say that “the idea of working from anywhere also has to do with the nature of our task. [For] any sales rep, any [business development person], it’s nothing new. It’s [about] being out there, not being in the office.” For HVAC companies and others in the service industry, the mobile workforce is nothing new. For tried and true mobile service companies, staying on top of the latest technology may be what’s keeping the business from moving forward and providing the best customer service possible.

Mike Moore, a writer for Contracting Business, identified the the following five communication issues among mobile workforces:

1. Absence of trust – Trust starts at the top of the team and has to work its way down. Employers need to have faith in their workers while they are out in the field to get the job done efficiently.
2. Fear of conflict – Rather than letting frustrations build and boil over, which can be detrimental to teamwork, employers and supervisors need to have an open door policy for workers to come and discuss issues or ideas concerning the business.
3. Lack of commitment -Businesses that do not establish good sense of direction and employment policies will find their productivity suffers. Having business standards and goals in place helps keep workers on task.
4. Avoidance of accountability -Providing progress reports and praise for team efforts can help deter employees from pointing fingers at one another. Holding workers accountable for their actions, especially in a mobile workforce environment, is crucial.
5. Inattention to results – Managers need to emphasize the importance of goof work ethics that land results out in the field. Keeping track of what works will help strengthen teamwork and business efforts.

Companies can use work tracking software to monitor worker productivity out in the field, making it easier to hold employees accountable for their actions. Businesses considering mobile workforce options should look into implementing service management software. Mobile industry professionals know that these tools keep workers focused, on task and working together to get the job done.

Opposing sides

While measures to secure mobile workforces have increased, there is still a large gap between what mobile workers feel is important to getting the job done on the go compared to what business IT managers think appropriate. Many workers today are accessing large files with sensitive material on their devices, worrying IT administrators. Only 23 percent of IT workers think it’s important for mobile workers to access such files, opposed to 43 percent of workers who claimed having access was very important to working in the field. Another gap was the emphasis IT put with 68 percent surveying the use of company productivity resource apps relating to the industry were important. whereas only 28 percent of workers felt that apps relating to their industry are important. It appears that workers are looking for businesses to invest in basic mobile functions including email, access to company files and web browsing to help them get the job done.

Security

Workers and IT managers were agreed when it came to security for mobile devices. Eighty-four percent of IT administrators and 74 percent of workers agreed that mobile device management (MDM) as an important factor to making mobile workforces succeed. If your company or small business has yet to adopt a BYOD policy, your company should keep in mind that 77 percent of workers surveyed in BYOD practices are most interested in how much of their monthly carrier fee would be subsidized or reimbursed by their employer.

Designing mobile workforce policies

Before implementing a mobile workforce with BYOD policies, businesses need to design guidelines that align both user and IT management concerning devices. IT managers especially need to work as a team to secure networks and company information. Employers should also consider the use of field service software for their mobile workforce as a more secure way for employees to access business files needed when working outside of the office rather than relying on cloud services alone. Be prepared to strike deals with workers regarding the costs of using their own devices on the job as most will want some compensation from the employer for using their own device.

Small to mid-size companies that provide commercial and industrial HVAC services may find themselves employing workers who are out in the field 24 hours a day for service and repair work.

“In a mid-size company, especially when you’re proactively selling, you may find that you’re uniquely situated to truly show your interest in your customers’ business, and your appreciation for it,” writes Carver. It’s important to be proactive in the current economy, not being idle, sitting back and simply answering the phone.

HVAC companies often consist of mobile workers who need to be in constant contact with employees out in the field and their customers. Providing the best customer service possible, especially in today’s tech dependent culture, means businesses such as Carver’s need to not only be out marketing their services but staying on top of the latest field software technology to help them get the job done. If service industries such as the one Carver is in are opening up their business to provide 24 hour customer service and repair management, offering employees the ability to access important company data on the go is a requirement to get the job done.

Surveys, especially prevalent due to the new year, are continuing to project a massive movement towards mobile workforces and technology management through big data and cloud services that allow workers to easily access the information they need to get the job done. It’s important to not only be out in the field selling and servicing customers but also showing them that your business is on par with industry standards, trends and up to date on the latest technology and systems to serve the constant demand of consumers.

Many companies right now are run by generations that hold entirely different mentalities to the incoming millennials in regard to technology, training and mobile workforces. Some firms in the service industry may have once relied on tacit knowledge being passed down from older generations to new workers. In more recent years, incoming workers are investing time and money into education and training programs which often provide them with access to the latest field technology available. Therefore, many incoming workers may expect these tech training tools used in school to be used by their employers and could be well-equipped to handle the latest gadgets to improve their efficiency.

Although some company owners may be hesitant to make the initial investment, field service software is meant to improve businesses. As students make their way into the service industries, businesses that have proper service software in place can save money spent on training because workers are already up-to-date on their technology and have likely already have experience with different models. Businesses that remain stuck in the past will certainly reap the benefits by adjusting their mentality to meet the new, highly skilled generation of workers. By incorporating the latest technology, companies can help mobile workers out in the field to provide the best service possible to new and existing business customers.

Companies with mobile workforces are looking to IT directors to help the business support as many BYOD devices as possible. Using service management software that is accessible to workers on the go can seem complicated to manage with a variety of devices on one server but can be surprisingly simple to manage. Conducting some business via the cloud can cut back on storage space within field service software, making it easier for workers to locate critical information while they are in the field or in the office. Business information that needs to be completely secured should be handled through mobile workforce service software. Other, less susceptible information can be shared via cloud networks for easy customer and worker interaction.

Even though some business owners may feel hesitant about cloud implementation, it is a strategy proven to be safe and effective for companies. With more workers than ever in the field with access to smartphones and tablets, the technology has become even more important. Company device use and BYOD are only expected to increase, and those enterprises to fail to get onboard may be missing a valuable opportunity.

By combining service software use and mobile network sites, mobile workforces can focus more on how to support workers with information rather than worrying about whether or not a device can be trusted. Focusing on the ways mobile workers can access business related information to better serve customers and generate productivity makes it less of a problem for companies to adapt to new mobile strategies and BYOD practices.

Implementing new data technology into the business
With renewed investment in mobile technologies, small businesses and service companies need to incorporate these updates into their practice. Advancement within mobile services such as the cloud, big data and collaboration and business process management are a waste unless businesses take the time to implement these tools into the workforce. The survey found that using mobile services as a business tool, especially in service industries, could increase operating profits by 6 percent and manufacturing companies by 7 percent.

Choosing a mobile carrier to better field service software
Those businesses that employ a mobile workforce may find that  choosing the right mobile carrier could also affect the implementation of these new technologies and BYOD practices. Businesses that already have BYOD policies can save even more money by selecting the right data package for their companies. Some carriers will allow employers to choose multiple electronic devices as part of the carriers plan including smartphones, tablets, netbooks, laptops and even landlines. With the ability to save money by choosing carriers that offer multiple device data package plans, bringing new technology and BYOD policies into a new or established mobile workforce can be both cost effective and increase business efficiency.

Reconsidering carrier options can help firms cut the cost associated with supplying workers on the go with mobile devices and allows employees to stay connected. With new big data, cloud and collaboration and business process management technology, field service software will be further accessible by by mobile workers, allowing for better customer service and productivity out in the field.

The findings of the Temkin survey revealed that companies are going to see a decrease in the use of multiple-choice surveys in order to get customer feedback on services. Instead, customer input is likely to come from increased calls, social media outlets and face to face feedback with service agents.

Mobile usage is expected to increase across the board as interactions among smartphone users become more prevalent in communication between coworkers and customers. If contact between customers and employees does rise, bring your own device (BYOD) practices could result in a spike for mobile workforces, further enhancing worker and client experiences. As mobility and the increase of technology rises in businesses, the increase of field service software is likely to follow as a means of providing smoother communication for workers on the go and quality customer service.

It is also anticipated that consumers will hold a new level of power over companies in the coming year, as businesses scramble to gather strong reviews, social media followers and client recommendations to remain a step ahead of their local competition. With more service firms looking to ensure customers have a positive experience with their company, more are looking to service software that can better assist with scheduling and client needs.

The use of field service software should be looked at as a strategy to help mobile workforces increase their long-term client relationships. The implementation of such technology can help companies enhance their efforts to provide better quality, customer experience and advanced technological thinking. Companies that integrate better technology into their businesses help reinforce company values, which in turn assures customers that they are leaders within their field.

Besides smartphones, tablets are another source of growing technology among small businesses, and these devices provide benefits that go beyond basic mobile communication. Both tablets and smartphones allow business builders to move past older, outdated systems. In fact, these devices are helping businesses and their employees produce higher levels of productivity throughout the day, regardless of if workers are in the field or in the office.

More business-oriented mobile apps are being developed and will likely see an increase throughout the new year. As mobile apps and gadgets continue to grow in popularity, businesses need to realize the benefits of making their current websites more mobile friendly. Consumers want services and products that are accessible on their mobile devices, so a standard website isn’t going to cut it anymore.

Remaining tethered to desk slows down productivity and causes businesses to lose out on opportunities such as increasing sales, enhancing service and pitching products to customers. As information has become so readily available, customers have come to associate fast responses and readily available information with reputable business, making an adoption of technology essential.

Time spent with mobile devices allow business builders to quickly review how others are managing their companies and will hopefully aid in targeting new clients and better serving existing clients. The use of mobile workforces and increased technology by entrepreneurs and small business owners may provide opportunities to do more business face-to-face with clients.

Field service software can benefit the mobile workforce and boost employee productivity. Using service management software can help customer service dispatchers keep in contact with mobile workers, providing faster relief for customers. As a service industry calendars fill up with appointments, having a field service software in place can keep workers organized. This is especially important for a business looking to better manage its workers and combat customer complaints. Service enterprises, especially HVAC and plumbing, need to be on top of their game during this time of year to ensure customers aren’t going days without water or heat. Having a service management system in place also helps reassure customers that a business is up-to-date with the latest technology, which can turn those with emergency situations into long term clients.

Service management software allows mobile workers to stay on the move longer because they have quick access to information while in the field rather than having to report back to the home base before being dispatched again. Using field service software makes it easier for workers to navigate from one job to the next, stay in touch with clients and accept mobile payments, all resulting in better customer service and productivity on the job.

The importance of having a single user experience will increase worker productivity and better customer service. By using a single data drive for all workers, employees are able to manage contacts, be it customers or coworkers. Having all contact information readily available enables users to more easily collaborate on projects. The use of one network allows mobile workers to keep contacts, calendars and service settings organized, keeping employees as productive as possible.

Having a single user experience improves overall quality of communication between workers and customers. Having a single platform for mobile workers should aid in storing massive amounts of information and data duplication, saving time and space. A single server that updates business information such as contact lists, calendars and call logs is a great way to combat clutter and miscommunication among workers. It is especially important for businesses with a combination of field workers and office workers to have a single network of information so workers on the go can access updated information. Having a single user network also helps those in the office keep track of the field service team and enforces worker productivity and efficiency. A single network helps workers communicate vital information in regard to scheduling, payments and helpful resources, which assists businesses seeking to get the job done and provide the best customer service possible.

Finding the right service provider for mobile workforces can be tricky as most businesses with BYOD policies in place do not require workers to use the same devices. Therefore, single servers must be compatible with multiple networks and devices. Promoting the use of one user experience within mobile workforces ensures BYOD policies enhance workforce communications and collaborations rather than deterring such practices.

1. Keep inventory – Knowing what files are accessible to employees is the number one way to prevent data loss. Customer information, business finances and other confidential business material should be secured.

2. Break down your data – Now that you have an inventory of what data is readily available, decide whether or not those files are necessary. Those that are not essential for employee productivity should be stored elsewhere in a protected data storage system not accessible by the web. The less sensitive information available to employees the better.

3. Lock and key – Use security measures to protect business files from getting into the wrong hands. Mobile devices typically rely on Wi-Fi network access and cloud services, making them potentially susceptible to data loss. Business owners can prevent risk by requiring the use of employee usernames and passwords to log onto the main network while on the go and also requiring employees to keep their mobile devices password protected in case they are lost or stolen.

4. Termination – Any unnecessary files on hand should be properly disposed of. Simply deleting a file may not get rid of the information completely. When removing data, make sure any backup copies are removed from hard drives and networks, as well.

5. Have a backup plan – Should a security breach occur, make sure to have a response plan in advance and be certain all employees are trained on how to handle their devices in case of emergency. Safety training for a mobile workforce is essential to keeping data secure since the majority of employees are out in the field.

The benefits of a mobile workforce are great for businesses looking to provide premier customer service while reaching a larger audience in a short amount of time. Field service software is helping mobile workforces achieve their businesses goals across the nation. In order to maintain the best service possible, mobile workforces should continue to implement security policies as they further the use of mobile devices on the job.

Implementing a mobile workforce into your business can help provide better customer service and enhance employee productivity during this time. Keeping your maintenance service software up-to-date can help keep your business organized for maximum efficiency in the new year. As many customers begin renovations, your company may want to consider looking into three of the most important new technologies a the mobile workforce can benefit from, including billing service software, service order software and appointment scheduling software. This will ensure your business runs as efficiently as possible as homeowners aim to get started on renovations.

Two of the most occurring updates for home improvement  include making it more eco-friendly and adding value to a home. HVAC specialists can help reduce the amount of energy a home uses by repairing air ducts from leaking cool or hot air in a home. The two rooms that can add the most value to a home include the kitchen and bathrooms, which means plumbing and electrical firms may find themselves hard at work as more residents seek to renovate these areas.

Homeowners may be ready to start on their new years resolutions but if your business isn’t prepared with the latest technology, you may be missing out on valuable opportunities.

Stay engaged
Mobile workforces are not your typical, stagnant, nine-to-five office jobs. Instead, employees are often on the go, solely communicating with one another and employers through mobile devices. In fact, most people use multiple mobile devices throughout the working day, including smartphones, tablets and laptops.

Although consumers and employees are often engaged online, it’s important for businesses to keep in touch with employees face-to-face, not just via text message or email. Staying engaged with employees is key to open communication. Though mobile workforces may not allow everyone to be at one place at one time, technology such as conference calls and video chat are great communication tools to make sure new ideas, acknowledgement and feedback are being relayed to employees. Training and business building activities should always be reserved for face-to-face contact for better understanding.

Being engaged doesn’t always mean being connected
Though employers may be engaged with workers, it’s important that employees are connected with their fellow workers. The employer needs to emphasize the importance of working together to get things done. Whether this is through communication via mobile devices or providing an actual work space where employees can connect to build teams and work together, offering a place for open communication to workers is essential to getting things done in a timely manner.

Offer clarity
Utilizing a mobile workforce allows employees to be at different locations to assist multiple customers simultaneously. It’s important for the employer to clarify the business goals and responsibilities for employees so everyone is aiming to achieve the same purpose while working on the go. Set goals that can measure mobile workforce success and require employees to provide feedback on how assignments are going. Holding employees accountable for reaching their specific goals will help bring every facet together in achieving the overall goal of the company.

Workers enjoy convenience of mobile
Workers can now be connected to their employers via smartphones or tablets at all times of the day, whether they choose to bring their own devices (BYOD) or use a gadget provided by their company. This allows them to be more productive throughout the day, as they can work while on the go or while they’re conducting business in the field. Not only does this have the potential in increase worker efficiency, it can also result in workers being more satisfied with their positions and remaining in their jobs for longer periods of time.

Employees who regularly interact with customers find a huge benefit to being a part of a mobile workforce, as they can use the latest industry software to help them demonstrate procedures or show a customer a graph, model or chart that may help them better understand why a service is needed and understand all the options available to them. It can also allow for better customer satisfaction, as employees can use technology such as field service scheduling software to guarantee clients are served in a timely fashion and return to the company in the future. Other services, such as field service management software, allow employees to have a better understanding of what needs to be done and what steps need to be taken to take care of business in a timely fashion.

Business owners also benefit
Allowing for a mobile workforce is also a handy tool for employers, as they can easily track the progress and efficiency of their workers, determine if certain things are slowing progress and figure out how to best resolve any problems that may be hindering effective service and growth. They can also allow their employees access to business data files via their smart devices, which will allow them to not only work from anywhere, but also provide exceptional service if they need something like old customer information while in the field to help them determine which products would be best to offer a client based on their history with the company.

The upward trend doesn’t appear to be slowing any time soon. With improving economic growth, unemployment dropping and home prices on the rise, many expect the housing market to continue its growth well into 2013.

More service calls possible
More people buying homes could mean a substantial amount of additional work for professionals in service industries. As people purchase older residences, they could discover the need for new HVAC systems, updated electrical systems and modern plumbing fixtures. Those moving into residences that may not have been inhabited in recent months may find the need to call pest control professionals to rid their new homes of any pests that may have infiltrated the structure while it was vacant.

Handling increased customer calls
While the increased businesses will likely be welcome for service companies seeking additional customers, management teams may need to determine how to best handle an influx of calls and requests for assistance. One way a management team can get its employees to work more effectively is by encouraging the use of new technology. A mobile workforce can allow employees to be more productive, as it gives them the ability to conduct business while in the field, and provide a higher level of customer service. Such technology permits workers to pull up client information to offer them a range of options based on previous service the homeowner may have received.

With mobile options, a company can take advantage of the latest technologies that can also contribute to improved service and business efficiency. Programs such as field service scheduling software can allow workers to make appointments with ease and ensure clients are served in a timely fashion. Similarly, service management software can contribute to increased productivity and efficient work strategies that can help a business run more smoothly and make a positive impression on new customers.

Businesses looking for talent
The data indicated that 26 percent of hiring managers anticipate needing to hire full-time employees. This number is a 3 percentage point jump over the anticipated hiring in 2012. Forty percent are looking to bring in temporary and contract workers in the coming year, up 4 percentage points from 2012′s data.

“More than 60 percent of employers reported that they are in a better financial position than last year and more than 40 percent said their sales increased over the last six months,” said Matt Ferguson, CEO of CareerBuilder. “While this bodes well for job creation, employers are still assessing the implications of a weakened global market and a modest recovery at home. The guarded approach to hiring that has been evident over the last few years was sustained in part by concerns over the fiscal cliff during the time of the survey. We don’t expect 2013 to bring any big surprises in regard to employment, rather it will continue on a path of stability and gradual growth barring any significant economic disruptions.”

The improving economy is playing a role in the amount of companies hiring, but the skills gap may be having an impact on some businesses looking for skilled workers. The survey data revealed that 19 percent of workers reported being approached with job offers from a company they had not applied to work with.

Ensure employees are satisfied with their positions
With so many workers being courted by other organizations, it is especially important for businesses to ensure their employees have tools that make their jobs easier to ensure they won’t abandon their posts for another company. Employer tools such as a mobile workforce can help keep busy employees more satisfied, productive and efficient.

Such gadgets can also be a great help for businesses looking to increase service, especially if they are short on employees and seeking new talent. Tablets and smartphones can be programmed to run programs such as field services software that can not only boost customer satisfaction and increase loyalty and referrals, but also improve a worker’s productivity and on the job satisfaction.

The United Kingdom’s number was even higher than the average for all EU member states. A total of 56 percent of businesses in the UK offer their employees mobile technology to assist them in their work. Smartphones and tablets are popular with these businesses, as 52 percent offered them to workers, while 45 percent provided laptops.

UK has high mobile device use
The United Kingdom’s number was even higher than the average for all EU member states. A total of 56 percent of businesses in the UK offer their employees mobile technology to assist them in their work. Smartphones and tablets are popular with these businesses, as 52 percent offered them to workers, while 45 percent provided laptops.

The UK is ahead of the average with overall employer-provided device use, and in other areas as well. Eighty-eight percent of large companies within the EU claimed they gave devices to employees, however, this number jumped to 93 percent in the UK. Similarly, while only 43 percent of small companies in the EU handed out this technology, 51 small firms in the UK did.

Gadgets allow employees to better conduct business
The most common use for such technology was email. Many companies found this an acceptable behavior, as 88 percent of enterprises in the EU allow workers to check emails on their mobile devices. Ninety-six percent of UK businesses permit email access from smartphones and tablets. Employees also often need their devices for web searches for job-related activities. While 86 percent of companies allow their workers to access the web from their gadgets, this number jumped to 88 percent in the UK.

The prevalence of mobile workforces has increased across the globe in recent years. With companies in the UK taking such an effort to ensure their employees have access to these gadgets and can more easily perform their essential job functions, the importance and value of the devices is once again highlighted. Not only can workers conduct business from in the field or at home, they can also use industry programs or software that make their jobs easier and increase productivity. Technology such as field service management software also has the potential to increase customer satisfaction and bring in new business with strong referrals, proving to be a benefit in the long run.

While some firms have bring your own device (BYOD) policies that allow workers to use their personal smartphones or tablets for work purposes, other businesses prefer employees to use company-provided devices. In fact, the IDC has predicted that mobile device use will increase by 20 percent, be responsible for 20 percent of IT sales and consist of 57 percent of all IT growth.

Mobile device trends and expectations

With so many companies looking to learn more about mobile devices and their benefits, it is necessary that they be aware of the latest trends and expectations before purchasing smartphones or tablets for their workforces.

The IDC predicted that Android devices will continue to be the leading operating system used by professionals and individuals, due to the plethora of gadgets available with its operating system and the number of carriers who support the devices. Apple’s popular iPhone is expected to remain the second most popular platform, as its higher price point and limited carrier options may make it for some enterprises to find affordable options that suit their business needs.

It is expected by the IDC that Research in Motion’s (RIM) BlackBerry line will compete with Microsoft Windows phones. RIM is said to be releasing a new device that it hopes will rejuvenate its once-popular line, while Windows devices may appeal to many because of its familiar operating system.

Additional options for mobile workforces

With various options for mobile device use, businesses need to carefully consider their options before determining which devices would be best for their companies. Upon coming to a decision, a business owner should also consider additional options that will enhance the productivity and service their mobile workforces are able to provide, such as field service software. Other options, like service scheduling software, can boost client satisfaction and ensure customers remain loyal and continue to encourage friends and family in need of assistance to use a certain company. With industry software that can enhance worker performance, such technology should be considered by those looking to employ a mobile workforce.

Peter Cooney, the wireless connectivity practice director with ABI, estimates that with even more enhancements in Wi-Fi technology, the devices will remain an important part of the market and business world for years to come. Users may see increased data coverage, mesh networking and the evolution of network management systems as the technology continues to develop and change.

The prevalence of such devices on the market indicates their value to consumers for both personal and work-related purposes. With more than 5 billion Wi-Fi enabled gadgets having been shipped around the world in recent years, it is clear that both companies and individuals see the benefit in remaining connected with such technology.

Growth in 2012
According to new information from the International Data Corporation (IDC), the mobile market is anticipated to grow 1.4 percent in 2012 and suppliers will ship more than 1.7 million of the devices this year alone. Smartphone shipments in 2012 are expected to be 45 percent higher than the rates seen in 2011, due to dropping prices and carrier subsidies that make smartphone use more attractive.

Business benefits
Some of the explosive growth of smartphones, tablets and Wi-Fi enabled devices is likely due to their benefits to business owners and employees seeking to remain connected while out of the office and in the field. By having access to a mobile workforce, a management team can ensure its workers are remaining productive at all times and providing optimal service to clients. A company can even save on the use of mobile technology by allowing employees to bring their own devices and use them on the job.

However, having a mobile workforce doesn’t just benefit business owners. It is also a help to workers seeking to provide customers with better service, remain productive while on the job and use industry tools such as field services software that can boost performance and client satisfaction.

Companies are using such devices more frequently because of the benefits they provide for both workers and management teams. Not only can having a mobile workforce increase employee productivity, it can also allow businesses to take advantage of industry apps or tools, such as service management software. However, one of the other large draws of having a mobile workforce is the ability for businesses to better connect with customers and retain their satisfied clients.

Customer management a benefit of mobile devices
Employing a mobile workforce allows a business to collect mobile payments, a convenient option for clients unable to write a check or those who don’t have cash on hand. New technology allows consumers to merely swipe their credit cards through a worker’s smartphone or tablet to submit their payment, making it easier for both businesses and clients to keep track of the charge.

Besides accepting credit cards, mobile workforces also allow businesses to better interact with and give information to consumers. Workers can easily look up customer information while in the field and access their accounts to provide them with the best service possible and ensure their recommendations are consistent with work previously performed. They can also use their gadgets to show diagrams, models or informative charts to ensure their clients have a clear idea of what their options are or why they need a certain service.

Businesses that allow their workers to use mobile devices will also find that they can increase their levels of service with more effective and efficient scheduling techniques. With the use of field service scheduling software, a company can ensure its clients’ needs are addressed promptly and no customer waits for an extended period of time before receiving assistance for their problem.

Benefits of BYOD
Businesses that choose to allow employees to use their own gadgets while working can see a variety of benefits from the switch. Management teams will discover that their workers are able to access important company data while in the field, which can allow them to better provide clients with the most up-to-date information and service options. Employees who use their smartphones or tablets for work can also use field service software to better handle consumer requests and appointments and increase their productivity by completing tasks while in the field or even at home.

Preparing for BYOD policies
Companies interested in allowing employees to bring their own devices to work will need to get ready for the process by preparing their IT departments and creating security policies for workers to follow. IT professionals will need to be aware of how to troubleshoot different devices and help employees install any industry software deemed important by the management team.

It is also important for companies seeking to allow BYOD policies will need to create security strategies to protect customer data and vital business information. Management teams will need to determine what security policies employees will need to abide by to protect sensitive information that could be accessed through mobile devices. These data protection strategies can include policies on what apps and programs can be downloaded, deletion techniques and data wiping initiatives.

After taking these concerns into account, companies still interested in creating mobile workforce strategies and reaping the benefits should consider implementing industry software to make their employees’ experiences with the devices more productive.

Cloud use, confidence growing
Most respondents believe the switch to cloud technology increased their company’s efficiency. Ninety-one percent of respondents claimed the system makes processes easier for their company’s IT team, and 86 percent think their firm’s transition was a success. Another 56 percent think using the technology has saved their business money.

One concern many have about the system is security, but as cloud technology advances and becomes more prominent, those fears seem to be easing up. According to the survey data, 46 percent of respondents believe their company’s switch to the cloud has increased the organization’s IT security.

“Cloud service providers need to demonstrate how seriously they take security and the lengths they are going to in order to safeguard sensitive data from access by unauthorized individuals,” said Philip Lieberman, president and CEO of Lieberman Software. “Customers should be asking their cloud providers to prove the security controls they have in place, and how they guarantee compliance with the same standards – FISMA, PCI-DSS, SOX and other mandates – that are enforced in the customers’ own datacenters.”

Those who use cloud technology may find that it is possible for them to use the advances with their mobile workforce, increasing levels of customer service and giving employees access to any company information they need while in the field.

According to the data, more than half of Americans now own smartphones. This huge increase in the number of people connected to the web via mobile devices could make BYOD policies easier for employers to implement in order to better serve consumers and increase productivity.

Also noted was the fact that in 2012, technological giant Apple sold more mobile devices than all the computers it has ever sold. The company’s wildly popular iPhone and iPad are a hit with businesses and consumers alike, and their prevalence can make it easier for business IT departments to assist mobile workers with their devices.

“From mobile social networking to leading-edge devices and faster service, the 2012 mobile marketplace is a true model of success in today’s innovation economy,” said Jonathan Spalter, Mobile Future’s chairman. “After another year of profound progress, we can say with confidence our mobile future guarantees greater possibility and unlimited potential.”

Strong growth expected
The BLS reported that strong population growth in pest-heavy areas, such as the South, will likely be a factor in the major growth in the occupation, as more residents will need to have their homes and workplaces inspected and treated for pests. Many are also turning away from treating insect infestations on their own and hiring professionals to handle the problem, due to environmental and safety concerns.

"As more consumers recognize the invaluable service and relief pest professionals provide, the industry is experiencing explosive growth," said Missy Henriksen, vice president of public affairs for the NPMA. "This is a need-based industry that has successfully weathered economic storms because businesses and homeowners understand the vital role professional pest management plays in protecting public health, food and property."

Handling a large workforce
As a pest management organization continues to bring in new business, it may find an increased need to hire new employees. Additional workers may make it easier for a business to handle calls and provide customer service, but they also make it essential for a company to better manage its employees with a mobile workforce.

By allowing employees to use mobile devices while on the job, organizations may be better able to track worker performance and ensure clients are being served efficiently. Having the ability to use devices such as smartphones and tablets while in the field can also be beneficial, as it allows workers to use industry or company-specific tools, such as service business management software. Such technology makes it possible for employees to handle customer calls, schedule appointments, access important consumer or company information from the field and remain efficient throughout the day. Getting involved with the mobile device and industry software trend will also help companies to ensure their expanded workforces are functioning smoothly.

Enhancing the consumer experience with mobile
The research indicated that the proportion of transactions completed on smartphones or tablets would increase by 58 percent by 2015, making a mobile workforce more important for many businesses aiming to provide customers with more payment options and the possibility to pay with their personal smartphone, or swipe a credit card through an employee's device. However, companies can also see benefits from implementing mobile policies.

Businesses that had the most success with mobile devices seem to be the ones who quickly begin working with technology and using it to provide customer service. Quickly getting onboard with new gadgets seems to be important to a company's success and making it an industry leader. According to the study, 82 percent of these leaders put an emphasis on the consumer's digital experience, compared with only 28 percent of those lagging behind.

"Consumer facing businesses need to develop strong, well-executed digital mobile consumer strategies in order to capitalize on the tremendous sales, marketing and service opportunities that are now unfolding via the mobile devices of consumers," said Dr. Satya Ramaswamy, global head of mobility at Tata Consultancy.

With the rise of mobile devices in the business world, management teams are finding they need to invest in software and programs that can run on all of the devices their employees use, whether those are company-provided or the enterprise has a BYOD policy. By doing so, they can ensure all workers have access to important business software but also that they are remaining productive and providing the best assistance to consumers.

When tablets first debuted, many businesses considered they supplementary to PCs. This was due to the fact that they lacked capabilities important to business, such as compatibility with common programs, keyboards and mouse systems. However, recent tablet releases have indicated that the devices are well on their way to becoming the new PCs, or at the very least, changing the way organizations think about computing and business tasks.

The increase in tablets that allow users to perform all business tasks, such as type, access company programs and use industry-specific software is making their prevalence more common among employees in many fields. Enterprises that have not already implemented BYOD policies or allowed their workers to utilize the benefits of tablets may find that by considering these options, they can develop a mobile workforce that can better serve clients, increase customer service and allow employees to complete work while on the go.

Employees believe companies need to do more with data
Despite the number of respondents who claim their enterprise has a data strategy, only 39 percent of those surveyed believe their management teams have access to the large amount of information the company gathers on a daily basis to better anticipate consumer needs and serve clients.

With business leaders lacking information critical to better handling customer needs, they may be missing out on important opportunities. According to the survey, 45 percent of respondents believed that their management teams face challenges when it comes to reviewing and acting upon important data. Many believe that analysis of this data will only become more important in the future, and 42 percent of respondents claimed data and analytics could change multiple aspects of their business or industry.

Management teams that do not have access to this data could be failing to recognize significant opportunities or challenges. The survey revealed that 45 percent of those surveyed believe their company puts a bigger emphasis on data security than using that information to advance their operations.

Sharing information
With the rise of big data, it's only a matter of time before more companies begin to change the way they use their vast stores of information to better predict customer needs or more efficiently assist clients in need of services. More enterprises are beginning to invest in strategies that will allow them to use this information thoughtfully.

One way businesses can better handle large amounts of data is by employing a mobile workforce. With devices such as tablets and smartphones, employees working from home or the field can access company data through the cloud or a business-specific system that may be helpful to them on the job, and allow them to handle customers more efficiently and provide them with more necessary information. This can further a company's reputation as a leader in customer service. Keeping track of and having access to data is critical for any company, and having techniques in place to utilize this important information can assist a firm seeking to remain competitive in its local market.

While rodent infestations can be a problem throughout the country in the winter, these issues may be even more prevalent in areas of the country hit by Hurricane Sandy in late October, as the storm is believed to have displaced pests and driven them out of their old homes.

Serving customers with the latest technology
Companies that specialize in pest removal should ensure they are prepared for calls, by perhaps considering a mobile workforce, which can allow their employees to be more productive, better manage their time and provide customers with valuable information while in the field. Some other businesses may look to new technology, such as field service software, to ensure they can effectively serve all of their customers in a timely fashion. This can also help companies build strong reputations within their communities and ensure their current customers remain loyal and recommend their services to friends and family members.

Helping prevent future problems
Pest control professionals may be able to better serve homeowners with rodent problems by advising them of the dangers of rodent infestations and how to prevent such issues in the future. Rats and mice can cause severe damage to a residence by chewing through building material or electrical wiring, requiring repairs or renovations. Infestations can also pose health threats, and residents should be warned that by living with rodents, they put themselves at risk of contracting multiple diseases carried by the critters.

Service technicians can also help homeowners keep pests away in the future, by giving them simple tips that can prevent rodent infestations. Residents should be advised to seal any holes in their homes, no matter how small, and ensure their doors and windows closed properly to keep the pests out. To be certain the critters aren't drawn into a house, homeowners should know to keep their food sealed and their trash stored in bins that close tightly.

Data from the survey shows that employers' outlook on the first quarter of 2013 is strong, and is the most positive since 2008. Seventeen percent of workplaces surveyed anticipate adding employees to their payrolls in the first few months of the year and 72 percent plan to maintain their current workforce.

"The outlook has shown no setbacks over the last 15 quarters, which reflects an ongoing state of rebuilding as employers learn to function within a state of volatility," said ManpowerGroup president Jonas Prising. "Over the past few years, we have seen continued incremental growth in hiring projections, which reinforces this job growth is slow but sustained."

Companies looking to bring on new employees or maintain their current worker levels may need to consider making their workplaces more efficient to keep up with consumer demand. By employing a mobile workforce that uses the latest gadgets and industry software, a company can ensure it able to survive in a competitive market and effectively serve its customers.

Growth expected
After the recession that hit the housing market especially hard, many HVAC manufacturers cut down on production, as fewer people were buying, remodeling and constructing new residences. The low demand for HVAC equipment led to fewer sales and service calls for professionals.

However, HVAC equipment manufacturing is expected to be on the rise in the coming years, and the report predicted that much of the growth through 2017 will be related to the production of heat transfer equipment and air source heat pumps.

Sustainable technology is also expected to be a major trend as more consumers seek green energy and more construction projects are anticipated to be zero-energy buildings, structures that produce as much energy as they use. Many government projects are also using this technology, as are builders concerned about the environment and homeowners worried about energy costs.

"Growth of the industry will begin to accelerate by 2015 when the impact of government-funded initiatives is felt in the U.S. construction and housing industries, most notably the movement to construct zero-energy buildings," claimed Darren Bosik, an analyst with SBI.

Handling more business
With growth expected to return to the industry, HVAC enterprises may find themselves wondering how to deal with an influx of customer calls regarding repairs and installation. Some companies may find it beneficial to implement a technology such as HVAC service software that can make it easier for employees to schedule appointments, provide customers with essential information and keep track of projects that need to be completed.

In addition to increasing their borrowing, small-business owners are also ensuring their bills are paid on time. Data from PayNet indicated that bills overdue by 30 days dropped to 1.2 percent in October, near record levels. Long-term delinquency also fell, and accounts overdue by 180 or more days fell to 0.29 percent.

With the increase in borrowing and paying off accounts, business owners may be seeing a turnaround as the year draws to a close. Fox News reported that PayNet data indicates a consistent 10 percent business investment leads to 14 percent returns. With this increased level of borrowing for investment purposes, companies may plan on investing in new technology for the coming months. Many enterprises are beginning to see the benefits of a mobile workforce, while others are interested in industry software or gadgets that will help to improve customer service techniques.

The cloud
The forecast predicted that the future is bright for hybrid clouds, as companies begin to see the value in big data and are able to better manage their vast stores of information. Verizon anticipates that more companies will move to the cloud from virtual private networks. This allows employees and business owners to access information from any device with an internet connection and have find important documents or materials while on-the-go or in the field. This brings about new opportunities for those mobile workers using smartphones or tablets to assist with their work-related tasks.

Increased security
Security is set to be a big concern for businesses, Verizon has anticipated. The company expects enterprises to focus more on data security and ensure all their devices, both mobile and stationary, are adequately protected from security breaches and confidential information remains secure at all times. With nonexistent or lax security policies, business information can be put at risk, and a company's reputation can be tarnished.

A mobile workforce
Verizon also predicts more businesses will allow their employees to use smartphones and tablets on the job, which can increase productivity and allow workers to complete tasks on their own schedules.

"Employees – and the customers they serve – have less and less separation between their work and private lives," said David Small, senior vice president for Verizon Enterprise Solutions. "Enterprises in 2013 must accommodate and prioritize this new demand for efficiency and productivity, and information technology departments will play a key role in meeting the growing appetite for professional mobility on a personal level."

These new trends could present an opportunity for some firms to increase their competitive edge and ensure they are able to gain, and retain, new customers. Companies looking to make an investment in technology for the new year, whether it be in the business software, security or mobile workforce category, can use their advancement as an advantage over other local firms.

The most frequent problems
ABC News reported that the main source of service calls during this time of year is problems with kitchen sink drains and garbage disposals. Many homeowners attempt to dispose of leftovers or cooking scraps by shoving them into garbage disposals, which can clog drains and pipes.

The second most commonly seen issue, according to ABC, is a problem with the main sewer lines. Some people who are without garbage disposals or have one that's already in use tend to flush leftovers down the toilet, an act that can lead to serious plumbing problems that require assistance from a professional.

Many homeowners have guests at some point over the holiday season, which can also stress a residence's plumbing system. With more people than usual using showers, sinks and toilets, a plumber may need to be called at some point to fix leaky or clogged pipes.

The best customer service
Plumbers making service calls may want to encourage their customers to take better care of their plumbing system to ensure another holiday problem does not occur in the future. Service professionals may want to advise residents hosting a large holiday dinner to avoid pouring fat or oil down the drain, and to resist the temptation to put waste such as potato peels, celery or fruit into the garbage disposal. Customers should also be aware that they should never wait until the disposal is completely full to turn it on; rather, they should keep it running consistently as they get rid of any leftovers.

Customers hosting holiday guests should be advised that additional showers, flushing toilets and running sinks can also strain a home's plumbing. Residents should wait 15 minutes between showers, according to ABC, in order to give water time to drain and prevent any plumbing disasters. Homeowners should also ask their guests to refrain from flushing items such as cotton balls, hair or swabs down the toilet.

Aside from providing homeowners with advice, during this busy season plumbers should be prepared to take on extra calls with field service scheduling software to keep clients happy.

Significant findings
The report found several statistics that indicate the rise of mobile devices can not only help a business, but also the economy as a whole. According to the research, when mobile data use doubles, it leads to a GDP increase of about .5 percentage points. Countries that have more data usage saw an even larger GDP increase, of up to 1.4 points. In countries that see 10 percent of mobile users convert from 2G to 3G, GDP growth increases .15 points.

With more people using smartphones and tablets to access the web, mobile devices are more prevalent than ever for both for business and personal tasks. The survey found that as 3G data use increases, economic growth follows.

"Total mobile connections will stand at 6.8 billion with mobile subscriber penetration at 45 percent by the end of 2012," said Tom Phillips, GSMA's chief government and regulatory affairs officer. "In this period of economic uncertainty, governments should look to the mobile industry as a key partner for economic growth and put in place policies that encourage investment in broadband infrastructure, which will serve to enhance productivity, as well as policies to drive the development of new data services that will boost the economy and benefit society."

Mobile devices work for businesses
With the strong correlation between mobile device use and economic growth, some business owners considering a mobile workforce may wonder if this technology will boost business or help company growth.

Business owners who choose to implement a mobile strategy may indeed notice significant changes in employee productivity, customer satisfaction and worker morale. Employees pressed for time can use mobile devices to work on their own schedules, use special apps to track their productivity and install industry software to help better serve clients by providing them with the latest information and increase customer service. These things could lead to a small business experiencing more growth or increasing its productivity and client base.

"People ultimately want work they are proud of, colleagues they respect and an environment where their contributions are valued," said Max Messmer, chairman of Accountemps. "Employers who foster this type of culture are rewarded with higher employee morale and productivity."

While employers can work to engage their staff and boost morale with techniques such as speaking to employees regularly, checking up on performance changes and conducting surveys and exit interviews, they may be able to increase employee satisfaction simply by allowing their employees to use the latest gadgets to make their jobs easier.

With the rise of smartphones, tablets and wireless internet connections, it is easier than ever for employees to work from anywhere and keep schedules that better suit their lifestyles or on-the-go careers. Some workers are also able to be more productive than they may have otherwise been working in an office during traditional business hours. Employees also have the opportunity to use helpful industry software when using the latest devices, which may help them to be more efficient and be better able to assist customers.

The increasing presence of a mobile workforce is something business owners may want to consider when determining how they can best increase employee satisfaction. Not only can this improve an employee's morale, it can also benefit a company, as it has the potential to increase efficiency and worker productivity.

Quality customer management essential
According to customer experience research firm Temkin Group, it's much harder to attract a new client than to lose one. Recent research by the company showed that on average, it takes about five referrals for a company to pick up one new customer. On the other hand, it only takes two negative reviews for a company to lose a client.

Unfortunately, it doesn't take much for an unhappy client to leave a company. The Financial Post reported that a Canadian bank conducted research on customer satisfaction, and found when a loyal consumer encounters a problem, their view of the company automatically drops significantly. When the issue goes unresolved, their loyalty decreases even more, which could cause them to seek out a new service provider.

However, those customers who have that are resolved in a timely fashion are likely to see their brand loyalty spike above its original level, a significant indication that prompt and effective customer service is critical for business owners.

Improving the experience
Because unhappy clients can be detrimental to a company and prevent it from picking up new customers, it is essential for business owners to ensure their customer service skills are top-notch. Those companies that are not entirely sure how their consumer management skills are faring may need to implement new techniques to ensure they are able to obtain referrals and gain new consumers in the future.

One way a company can increase its client management initiatives is by using new technology to better serve customers. Some businesses are updating their technology and employing a mobile workforce in order to better serve clients in the field and provide customers with information they may need. Others are using the latest industry software to better manage scheduling appointments, serving new clients and helping consumers determine which services would work best for them. With such advancements, it's possible for businesses to provide customers with high-quality service and encourage brand loyalty in the future.

The rise of mobile
The survey numbers indicated that 10 percent of IT department budgets are designated for mobile solutions. This revealed that the importance of having a mobile workforce is increasing, and companies are quickly catching on to the benefits and seeking to have more of their employees use the latest gadgets for work-related purposes. Out of these businesses, 59 percent expect the amount of their IT budgets dedicated to mobile technology will increase in the next few years.

Companies are using their mobile devices for more than they ever have, and businesses are already planning their mobile investments for the next few years. Thirty-five plan to invest in smartphones in the coming years, while 30 percent would like to use tablets and 15 percent hope to have their employees using enterprise resource applications for their devices.

Some not prepared
While more than half of businesses are planning on increasing the mobile aspect of their IT budgets, many companies are still not prepared for the future and don't have a strong mobile plan in place. The survey showed that 46 percent of companies have not made any decisions to implement mobile solutions, and another 14 percent of those are designating funds for mobile investments.

Those who are not prepared for a mobile future may be missing out on key benefits, such as increased employee productivity, better scheduling services and improved customer service, putting them behind the competition.

"The lack of strategies for mobile solutions is surprisingly high, especially considering that all the companies in the survey have an annual revenue of $100 million of more," said Martin Gunnarsson, director of the IFS Research and Strategy team. "Mobility must not be seen as merely an IT project, but also as a strategic business development and transformation investment. Mobility is a force for competitive differentiation. To avoid costly mistakes, we recommend that companies examine and formulate their business needs in terms of key processes, systems integration, security and device management. In this way, companies can arrive at a mobility roadmap which can be discussed with their IT vendors."

Residents in these hard-hit areas are still lacking lights and heat because of concerns that storm-damaged wiring could spark fires if the electricity is turned back on. Homes will need to be inspected by New York City licensed electricians before Consolidated Edison, the main power company in New York City, makes the decision to restore power to a household.

Electrician shortage
While it may sound simple for homeowners to call a local electrician and make an appointment to have their residence's electrical system looked over, it is proving to be a difficult task for many. There is a lack of electricians qualified to perform these inspections, and as a result, homeowners are finding themselves without power for even longer while they wait for a time they can be fit into a company's schedule.

This overscheduling has led to price gouging in areas, with some busy contractors charging well above the standard rate to complete inspections. However, this is not the case with all electricians, as the New York Daily News reported that some are donating their services to homeowners who have suffered since the storm.

Reuters reported that a labor union official claimed the state is considering allowing all state-licensed electricians to participate in the inspections, rather than only city-licensed contractors. This could make it easier for those without power to get their electricity turned back on a timely fashion.

Handling additional business
If inspections are opened up to New York state-licensed electricians, this will relieve some of the burden on city workers, and likely increase the number of calls nearby electricians receive. With thousands of inspections needed and plenty of homes in need of electrical repairs, electricians are expected to be kept busy for some time in New York City. In order to keep up with the thousands of customers in need of assistance, companies may consider investing in field service scheduling programs to ensure everything runs smoothly during this busy time.

"Communities devastated by the storm will likely experience an increase in pest encounters due to displacement and destruction caused by flooding," said Jim Fredericks, technical director for the NPMA. "From the delay in sanitation services caused by power outages and road blockages, to the widespread structural damage and increased number of people staying at shelters, hotels or with family and friends, there are a number of ways Sandy will affect a variety of pest populations both in the short-term and months after the storm."

Infestations on the rise
Pest infestations will continue to plague those homeowners who survived the hurricane but reside in areas that experienced severe destruction or homes that were damaged by water or power outages.

Many mice and rats were displaced by the storm and are trying to find new homes, and they're headed for areas with food and plenty of places to hide. Therefore, rodents may be a problem for those in areas which are experiencing delays in trash pickup or towns with hurricane debris that has yet to be cleaned off the streets.

However, rodents aren't the only pests that will bug homeowners in the coming months. Flies breed in spoiled food and sewage, and this could be an issue for homeowners who experienced power outages and lost the contents of their refrigerators, as well as those who experienced plumbing problems and are having trouble with sewage leakage. Homeowners that experienced moisture troubles could find themselves dealing with gnats or termites, pests that can cause destruction within a residence.

Handling increasing calls
Pest control companies located in areas hit by Hurricane Sandy may have the storm would temporarily increase their appointments and calls, but according to the NPMA, the trend may last for several more months until all neighborhoods are cleaned up and free from debris. Because some pests are still displaced and seeking a new place to live, exterminators may find their calls continuing to increase within the coming weeks, and benefit from field service scheduling software to keep business running smoothly.

IDC Financial Insights recently released a new report which details the future of mobile payments and how they are expected to expand between 2012 and 2017. The study indicated that by 2017, worldwide purchases via mobile devices will exceed $1 trillion. IDC Financial Insights expects rapid growth in the mobile point-of-sale industry as more companies use new gadgets to accept customer payments.

This quick expansion will allow service businesses to accept customer credit cards while in the field, rather than requesting checks or cash. This relieves a burden on consumers and allows both parties to easily track the transaction in case any questions arise on either end. By investing in this new technology and providing customers with an additional service that makes their lives easier, a business may be able to build a name for itself as a local leader.

Infestations could be on the rise
What is believed to be Britain's first ever black widow invasion is thought to be the result of infested cargo shipped from Texas. The Daily Mail reported that after eating a single large meal, black widows can go for weeks without eating, so they would easily be able to survive the shipping process.

The hazardous pest was first discovered at a machinery plant, and after conducting some quick research, employees realized how dangerous the pest was and called an exterminator. In the coming weeks, homeowners may be on the lookout for any suspicious pests and be more willing to contact pest control professionals to handle infestations or conduct a search for any other potentially problematic insects.

Handling more customer calls
Concerns about the black widow spreading through Britain could result in additional calls for local pest control operators. While the companies may appreciate the extra business, they may be ill-equipped to handle additional work and have problems providing a high level of customer service.

To better handle the additional service calls, some businesses may benefit from the positives of implementing a mobile workforce. With the help of tablets, laptops and smartphones, workers can be more efficient and better serve customers when they are in the field. Having access to important information via a company device could help field technicians better promote additional products or services that a homeowner may need.

In addition, the use of mobile devices allows workers the chance to use field service scheduling software, which can better help them manage appointments and adequately serve customers dealing with pest problems. Even if a business is not able to accommodate customer appointment requests immediately, they can schedule a later appointment right away and ensure the customer receives the best service possible. Using the latest industry software will help a business better serve its clients and ensure it rises above the competition when events such as black widows infestations occur.

The many benefits of going mobile
According to CDW's 2012 Small Business Mobility Report, the benefits of using mobile technology for business purposes are numerous, and can greatly assist firms trying to gain more local customers, increase employee productivity and boost efficiency. Respondents listed the top benefits of mobile technology as being the improved communication between field workers and office employees (60 percent), increased availability to consumers (60 percent), heightened employee productivity (55 percent) and the ability to provide better customer service (53 percent).

Business owners saw plenty of other benefits once they decided to allow workers to use new technology on the job. Forty-five percent saw an increase in employee collaboration, 35 percent experienced a better work-life balance and 34 noticed that business processese were streamlined and simplified.

Business owners aren't the only ones who believe going mobile has improved business – the survey revealed that 94 percent of smartphone, tablet and laptop users believe that the use of technology has made them more efficient when completing work-related tasks.

Keeping up with the competition
According to the same survey, all of the different devices available offer many perks to staying competitive, but smartphones are the preferred device of most. Forty-nine percent said smartphones were most helpful to their everyday work tasks, while 46 percent preferred laptops and five percent chose tablets.

With the extensive benefits of using technology such as smartphones, laptops and tablets, small companies may find that by having a mobile workforce, they are better able to serve their consumers and pick up more recommendations and positive reviews than those companies without the latest gadgets. Mobile employees are better able to handle their scheduling issues and provide clients with essential information while they are working in the field, and they can implement the use of service management software to better help them keep track of appointments and consumer information. This allows a small business to stay ahead of other local companies that offer the same services and move ahead of the competition.

European businesses beginning to permit BYOD
European companies may be slowly starting to adopt BYOD policies, but they aren't just allowing employees to use their personal devices for work – they are also starting to allow workers to use their work-provided smartphones and tablets for personal activities. The ISACA survey revealed that almost 67 percent of companies allow employees to browse social networking websites from work devices, and 73 percent permit shopping from company-supplied gadgets.

Businesses in Europe may limit BYOD policies more than North America due to the fact that many organizations voiced concerns about employee productivity and the security of a mobile workforce.

Major developments in Canada
The ISACA survey revealed that more than 60 percent of Canadian businesses allow employees to use their personal devices to some extent while on the job. To keep business information secure, many are advancing their security measures and implementing controls such as encryption, password management systems and remote wipe capabilities. Companies are recognizing the benefits of BYOD policies, but concerned about keeping private information secure as they move forward in developing their policies and security systems.

Slower growth in Latin AmericaNot all areas are accepting BYOD policies. They remain limited in Latin America, according to the ISACA survey results. Only 18 percent of respondents claimed that their companies had clear BYOD policies in place. Many businesses cited risk management as the main issue preventing them from allowing employees to use their personal gadgets for work. However, 32 percent claimed the most important thing their company could do to reduce BYOD risk was simply educating employees on proper policies.

Benefits of BYOD
As companies across the world begin to allow employees to use their own smartphones and tablets on the job, they find that their employees are able to be more productive, as they can work from anywhere and don't need to learn how to operate an employer-supplied device. According to ISACA, businesses may also find that they have higher employee satisfaction and significant cost reductions after implementing BYOD policies for workers.

Most residents know the importance of ensuring their HVAC system is in good working order and being sure no pests are hiding out in their homes until spring. However, many forget that plumbing is an essential component of their houses that must be protected as the chilly days arrive. By providing customers with increased levels of service and offering basic winter plumbing advice, companies can benefit from the cold weather that is fast approaching. 

Offering advice
When homeowners call a plumbing company for assistance with a problem or winter inspection, it can be beneficial to offer customers assistance with winterizing their plumbing systems. Plumbers may want to advise homeowners to insulate exposed pipes to prevent them from freezing during the coldest days. A frozen pipe has the potential to burst, and this can lead to even more headaches down the road. However, this problem is entirely preventable and a plumber can advise a homeowner on the best material and techniques that should be used when insulating pipes. When offered advice to stopping a potential problem before it occurs, customers may be left with a more positive view of a plumbing business and be more inclined to call again in the event of further problems.

Additional calls
Many homeowners neglect to adequately prepare their plumbing systems for the harsh winter months, which can result in disaster. This means more plumbing companies should be ready for increased calls about pipe problems, water heater issues or unexpected leaks. Burst pipes can cause serious issues for homeowners who fail to take precautions and get their plumbing systems ready for subzero temperatures.

Because homeowners may be experiencing more problems with their plumbing systems during the winter months, it is essential for small businesses to have their service teams prepared to take on more customers and properly serve clients in need. By investing in service business management software, plumbing companies can increase their productivity, better schedule emergency appointments and provide information to customers while in the field. This will increase the level of customer service a company is able to provide and could help a business develop its reputation as a leading local service provider.

According to the data, 81 percent of respondents plan to increase the mobile device use in the next year, yet it appears as though many aren't entirely sure as to all the benefits the technology can bring. Ninety percent of those estimating their businesses will increase gadget use in 2013 would primarily like to use the technology for business events.

Helpful for company events
Sixteen percent of those surveyed are already implementing mobile technology to spread the word about upcoming company or industry events. Seventy-five percent will use such devices to send out event schedules, 41 percent give attendees session descriptions and 19 percent make speaker biographies available. Sixteen percent want their event slides to be available to consumers via a mobile device, while another six percent want customers to be able to access related white papers.

Technology use continues to expand
The survey showed that 61 percent of respondents currently don't use a mobile device for work purposes, but many plan to change their mobile strategies within the coming six months. Forty-nine percent plan to start offering mobile payment options in the near future, 23 percent want to implement technology that allows them to send 'save the date' notices and 25 percent want to give customers schedules accessible through mobile apps.

Many of those using the latest gadgets for business purposes report benefits related to satisfied consumers. Twenty percent claimed they get a positive response and interaction when offering mobile payments, and interacting with customers via the web with their devices.

A mere 13 percent of respondents claimed they had no mobile device for work and don't plan on using one in the future. These respondents often had a personal smartphone, but do not intend to use it for work purposes.

"Small businesses and nonprofits are often resource-starved, so it's not surprising that some don't have the funds to invest in work-specific mobile technology," said Chris Lister, vice president of Constant Contact's EventSpot. "But as they explore how mobile technology can save them time and help them reach their customers more readily, I think they'll begin to see the value."

Businesses that are already using mobile devices to ensure their workplaces are flexible and better able to serve customers may find that by using technology such as field services software they can increase efficiency and consumer satisfaction, making a mobile workforce a potentially profitable investment in the coming year.

Some positive signs
Even though growth in the service industry has slipped since September, there are some positive indications that business may pick up. Homebuilding and buying are on the rise – this means there are more individuals in need or goods and services for their new houses. Employers also created more jobs than anticipated in October, and those numbers were stronger than the ones seen in September.

"We should see continued modest improvement in the economy," said economist Yelena Shulyatyeva, according to Bloomberg. "If you're expanding you have to have manpower. If you can't do it with more hours worked, you have to hire."

Holding back
Some businesses may still be reluctant to expand because of the looming "fiscal cliff," a combination of tax increases and government spending cuts that will kick in automatically at the end of the year if lawmakers fail to pass a budget deal. Some business owners were also holding back on expanding until after the presidential election.

Keeping up with demand
Even though the service industry is growing slowly, it's still moving along at a reasonable pace, meaning many employers may have to bring on new talent or increase the number of hours worked by current employees. Keeping up increasing demand from customers can be difficult, so business owners need to be prepared to handle the additional calls and requests smoothly.

One way entrepreneurs may help their employees manage additional business is by investing in a mobile workforce. By using smartphones and tablets on the job, employees can better handle business information, schedule appointments and keep track of customer information that they can use to their benefit in the field.

Some business owners may also want to begin using field service management software for employees that are out of the office assisting customers throughout the day. This technology can better provide them with the ability to keep track of all the information they need to provide the best service possible.

A big upgrade with big benefits
HVAC companies considering jumping into the sustainability business by offering greener, more efficient systems may find that many customers are interested in the benefits of a new model. Field service professionals performing routine maintenance on older systems may want to explain the positive effects of installing a new, environmentally-friendly model to help sway clients who may be on the fence about a new heating and cooling system. With options such as geothermal, solar-thermal and solar-powered electrical systems, homeowners have plenty of choices if they are seeking greener technology in their place of residence.

Even though a new HVAC upgrade may not be as exciting for a homeowner as updated kitchen appliances or a remodeled bathroom, it has huge benefits that it won't take long for residents to recognize. Aside from being more efficient and sustainable, it can also save purchasers money on utility bills and some may be eligible for federal tax credits to help cover some of the cost. Other homeowners may find upgrading will increase the value of their home, if they ever consider moving in the future.

Showing off the latest HVAC technology
While typical field service scheduling may not normally include an appointment for a briefing on sustainable HVAC systems, some business owners may want to demonstrate the usefulness of an environmentally-friendly model during routine service calls to get clients considering the value in upgrading.

Companies that employ a mobile workforce and allow employees to use company smartphones and tablets on the job may be able to demonstrate the benefits of a more efficient system on their device, and help customers see the benefits rather than just hearing about them. Businesses that have their field workers using the latest technology may have an advantage, because technicians can use their devices to show potential performance, comparative charts or even find information on options available to homeowners.

A growing trend
Mobile gadgets may have been seen as a passing trend at one point, but today many businesses see them as irreplaceable technological advances that improve the workforce. Recently released data from Gartner Research found that sales of mobile devices is expected to surpass 1 billion for the first time at some point next year. The data showed that 40 percent of the workforce will be mobile by 2016, and by that year businesses are expected to have purchased 53 million tablets.

Even though mobile devices are not expected to completely eliminate a company's use for PCs, the ease of working with smartphones and tablets makes them popular among both employees and business owners. Workers often like to use mobile devices because it allows them to be more flexible and work at times that are most convenient for them, and employers allow use of the technology because it allows employees to stay productive and make the best use of their time.

The future of mobile devices
The Gartner data indicated that even though there is plenty of competition in the mobile market, most businesses will probably stick to several devices when it comes to company needs. It is estimated that by 2016, 56 percent of mobile devices used by businesses will be Android devices – a number up substantially from the 34 percent seen in 2012.

"Today the wide range of brands and price points that the Android ecosystem is offering is winning over users," said Gartner analyst Carolina Milanesi. "While Apple remains the heartbeat by which the market moves, Google has rapidly become its archrival."

Because of limited options and costs, the Gartner research team expects Apple to be bumped to the second most popular smartphone operating system, while it is anticipated that Microsoft will take third place.

Operating systems won't be a big factor for some businesses – plenty are allowing employees to bring their own devices, meaning workers can use their Apple devices or Android smartphones. However, some companies may choose to implement certain technology, such as service management software, and require all mobile employees to use the same devices in order to access the programs.

Online reviews both a blessing and a curse
Many customers check out online reviews before purchasing a product or deciding which company to let into their home to perform vital services. This way, they can get a good idea of the experiences others have had with a business and determine if an enterprise is worth their money or not.

A small business may perform well and have glowing reviews on the web, which can help its reputation and could contribute to additional new clients. Satisfied consumers are often eager to share their positive experiences and express the advantages of using a certain company for their products or services.

However, there are some out there who post bad reviews, and just a few of these negative comments can put a real dent in new business opportunities. A disgruntled customer could be upset about a price, uncertain of what they were getting, or displeased about a scheduling conflict. Whatever the reason, it certainly doesn't look good to have these poor reviews available for potential new customers to see. Too many negative comments can easily drive away new consumers.

Keeping customers happy
There are steps small businesses can take to keep their current clients happy and encourage their new customers to write positive reviews about their experiences with a company. Customer service is key – providing quality products, reasonable prices and great service are the first steps any company needs to take to start out on the right foot with consumers. But there are other strategies business owners can use to ensure all clients are satisfied with their services.

Some business owners may want to look into the benefits of a mobile workforce, especially if the nature of the company requires salespeople or service professionals to be out in the field with customers while still getting important work done. Others may want to invest in new business software that can better help them schedule appointments, keep track of customer information and accept payments. By providing the best and most efficient services possible with these strategies, a company can help itself earn more positive online reviews.

"The results were staggering," said Matthew Livingston, the company's business development manager. "The data clearly suggests that HVAC claims require consistent and accurate findings. Because of the complexity of HVAC claims and the technical expertise required to accurately diagnose true cause of damage, it can be difficult for carriers to settle those claims consistently without outside assistance."

Revealing statistics
The report detailed several telling statistics that indicate the importance of regular HVAC maintenance and outside opinions for those seeking damage claims on their HVAC systems. Almost 90 percent of damage claims investigated resulted in a recommendation to repair rather than replace a unit, which can save an insurer and HVAC unit owner money that would have otherwise been spent on a new system.

Repairs were performed for a variety of reasons. The report detailed the most frequently cited needs for HVAC system service, which included lightning strikes, hail and vandalism. Among these claims, the largest percentage (25 percent) occurred in the Southeast region of the country. It was followed by the Southwest (16 percent) and the north central regions of the country (14 percent).

The need for inspections
Many businesses that experience problems with their HVAC systems and need to make insurance claims may want to have the units inspected after reporting the damage. Some insurers may require the system be inspected when damage occurs to determine if it needs to be repaired or replaced. Even if a system isn't insured, a company with a damaged HVAC system will need to have its unit inspected and repaired to ensure it's running smoothly as the weather continues to cool.

Some HVAC companies may soon be swamped with inspection and repair calls because of autumn storms. Hail and lightning strikes may be more prevalent, and cause damage to many business HVAC units. Companies may welcome the additional business, but employees may struggle to keep up the extra work. Enterprises that have mobile workforces have the potential to deal with this busy season quite well, and those that don't may consider implementing new technology like field service scheduling software to make their jobs easier.

Many aren't taking any chances and plan to clear out of the area until the storm passes. Hurricane Sandy is looking like a dangerous situation, and destruction is expected all along the East Coast. Flooding, high winds and torrential downpours are likely, and if the weather is as bad as most anticipate, there will be plenty of rebuilding to do. With the amount of damage will come a need for reconstruction and service professionals .

The need to rebuild
Most are anticipating major destruction from Hurricane Sandy, meaning plenty of structures will likely suffer damage and need to be rebuilt or fixed up. Large storms or natural disasters often push the construction sector upward, and in this struggling economy, that could mean that the need for service industry professionals will be at its highest in years.

If areas along the coast are destroyed, many companies may want to help out as much as possible to help rebuild their communities and get things moving normally once more. CNBC reported that the damage caused by Hurricane Irene totaled somewhere between $15 billion and $20 billion – quite a loss. The same source reports that damage inflicted by Sandy is expected to fall somewhere between $35 billion and $45 billion.

Need for assistance
The areas hit worst by the storm will need plenty of assistance rebuilding destroyed homes and business, as well fixing up damaged structures. Because pests are often prevalent after storms, pest control professionals may find themselves working overtime to keep up with customer demands to rid their residences of rodents and insects. Electricians are also expected to be seeing an increase in business, as they prepare for massive power outages that could last for days. Many have already been busy putting in backup generators for clients who need electricity and can't function if the storm causes damage to power lines.

Because many field technicians are expected to be swamped with work once the storm passes, it's important for business owners to ensure employees are at the top of their game and performing well under pressure. Because workers will likely be experiencing more calls than usual, using field service scheduling programs may help employees keep track of appointments and better serve their clients.

Residents need help
Many homeowners are getting prepared in advance in case of a power outage. Because most people don't want to evacuate unless it's absolutely necessary, some are having electricians install generators to see them through any power outages.

For some, these generators are a matter of convenience. With a system in place, homeowners can ensure their appliances remain running, their hot water continues to flow and their heat still works. However, others who request generators have essential needs for the power they can provide. Those with certain medical conditions know that their life depends on a reliable power source – individuals with oxygen machines, for instance.

Getting prepared
Many homeowners fail to prepare for events such as hurricanes far in advance; rather, they wait until just a few days or hours before the storm. This means that electricians may be swamped with extra work in the days and hours before storms hit. The number of residents requesting generator installations could soar, and these additional calls have the potential to seriously strain an electrical company's workforce.

To better serve customers and keep electricians from becoming overwhelmed in the days before stormy weather, it may be a good idea for small business owners to consider using the latest technology. With tablets and smartphones, employees can better track their appointments and pull up essential customer information while on the job. Those who decide to implement field service scheduling software may find that it is enormously beneficial to workers overwhelmed with calls and appointments.

However, electricians won't just be busy before big storms hit. In the days – and sometimes weeks – after extreme weather hits an area, workers can be busy restoring power to dozens of neighborhoods and businesses. In hard-hit areas, power restoration can take time, and customers can be impatient to get their lives and power back in order after such an event. It's essential to have crews ready after storms to help locals get their electricity back once a storm takes out the power.

Growing in popularity
Not only have mobile devices rapidly become more popular among company owners, they have also become more functional and better able to handle business tasks. With mobility comes the ability for employees to work from anywhere and complete tasks on their own time, meaning they can be more productive on the go than in an office. Increased memory and speed has led them to become highly desirable for both management teams and lower level employees.

"The era of the PC has ended," said Phil Redman, Gartner's research vice president. "The convenience and productivity gains that mobile devices bring are too tempting for most companies and their employees."

Use for tech is growing
Currently, many companies let their employees use mobile devices for email and keeping track of important information. But as devices become more common and are able to support more functions, some businesses are pushing for increased tablet or smartphone use among workers. Those in the field or working remotely may find that their employers want them to begin using business-specific software, industry apps or productivity tracking systems to work more efficiently. Some are also finding they can use the cloud to access company information from anywhere they're connected to the web.

However, with the increased use of new technology, companies also have to develop a system to manage all the devices their employees are using. To start, businesses need to determine which devices they'll support and which they won't – a factor that can be tricky if some workers are using their own mobile devices for work.

According to Gartner's data, the best way to manage new gadgets in the workplace is for employers to set up three separate lists for worker devices: tablets or smartphones provided by the company, tolerated devices and non-supported technology. This way users will know exactly what they can and can't use on the job, and IT departments won't have to deal with multiple operating systems and figure out how to solve problems or develop new technology for dozens of different devices.

As the demand for new technology continues to grow, many companies will need to adopt management systems to handle their mobile workforce. Gartner's data shows that managing remote or on the go employees is a key concern for businesses and IT departments and shouldn't be overlooked when investing in new software or devices.

Even though using mobile devices can seem like a major convenience and time-saver, some companies find that it's harder to manage their mobile workers than employees who are in the office more frequently. It can be more difficult to effectively handle staff members who are always in the field or working from remote locations. However, it's not impossible to ensure a mobile workforce feels like a tight-knit group and keep all employees in line and working efficiently.

Communication skills
It seems easy to communicate with mobile workers. After all, a management team merely needs to send an email or text message, and they can be sure their employee will receive it in seconds. But higher-ups need to make sure workers in the field and at home feel like valued members of the team. Sometimes, a call or in-person meeting may do more to engage an employee and motivate them than an email message.

Tech can monitor performance
Some businesses may think that monitoring employees through apps and new programs is too complicated, expensive or just more trouble than it's worth. However, when a management team is truly concerned about employee productivity on the job, it may be time to invest in software or an app that monitors worker productivity. If a business has taken the leap into a mobile workforce, it's likely that someone within the company is tech-savvy enough to figure out a program that can keep track of employee performance. There are plenty of programs out there, and they make it easy for business owners to ensure their mobile workers aren't taking advantage of their freedom from an office.

There are many advantages to investing in gadgets for a mobile workforce, but some employees who aren't used to unstructured time out of the office may find it difficult to adjust and remain productive. By carefully keeping track of workers through more frequent communication and software to monitor their performance, a company can ensure its remote and field employees manage to stay on track and perform well.

According to the Bureau of Labor Statistics, the industry is set to experience growth over the next few years, and plenty of pest control workers will be needed to keep up with the demand for services. The sector is expected to grow 26 percent from 2010 to 2020, much faster than the average industry.

However, just because many pest control companies are looking for workers, it doesn't mean they're having an easy time finding new employees. Pest Control Technology reported that many operators are having a tough time gaining new workers, as many applicants aren't qualified for the positions they're seeking. Because the economy is uncertain and many people are still out of work, they're often attempting to find positions in the pest control industry, which widens the pool of applicants, but isn't helpful for companies seeking experienced employees.

While pest control companies wait to find the qualified workers they seek, they may want to maximize their services and increase customer satisfaction by implementing field services software.

The NFIB reported that plans to create jobs fell six points, job openings fell by one point, and more businesses reported decreases than increases in employment. This indicates that employers are hesitant to increase their workforces at this time, due to potential problems they anticipate down the road.

Fewer businesses hiring
Many business owners will be halting any hiring plans until problems in Washington are resolved. The NFIB reported that only 10 percent of survey respondents plan to increase their workforces, and only 6 percent plan to create new positions at their companies. While 13 percent of business owners chose to reduce the number of employees they had, only 10 percent reported adding jobs.

Those adding jobs may be having a tough time finding the right applicants. The NFIB survey showed that 80 percent of businesses trying to hire new employees said they found few or no qualified applicants for their open positions.

What stands in the way of growth
The NFIB Optimism Index fell 0.1 points, indicating that the current economic climate isn't reassuring business owners that now is a good time to hire. Many are fearful that the political gridlock is holding back their plans to expand their workforces.

"While economic uncertainty and access to much needed capital remain priority concerns among small businesses, a larger concern is looming as more small businesses feel they are worse off today than six months ago and many may halt their hiring plans if Congress doesn't prevent the federal government from going over the fiscal cliff," said Mark Wilson, president and CEO of the Florida Chamber of Commerce Small Business Index Survey, according to South Florida Business Journal.

Handling limited workforces
Companies may be struggling to handle all of their work without new employees, especially because those that do want to hire are having a tough time finding qualified workers. Businesses that want to make the most of their limited employees may want to implement a mobile workforce to ensure workers can keep up with all their duties. Using new business software, mobile devices and other gadgets can also help an understaffed firm ensure it handles customers with ease.

Besides the benefit of having a mobile workforce, businesses that use tablets enjoy several other perks that can make them stand out from the crowd. Management teams can choose to install special business apps on employee tablets, allowing employees to better track the status of their work, assist customers while in the field and have all the information they need right at their fingertips. Some enterprises have also jumped on the mobile payment trend, which allows workers to accept credit card payments through a tablet – this ensures customers don't need to worry about having cash or writing a check.

Companies considering investing in new technology have a lot to consider before making the leap into the world of mobile devices. Just a few years ago, there were very limited options for tablets, giving businesses that wanted to use the technology few choices. Today, there are numerous options for tablets, which could make it hard for businesses to determine which tablet is right for their company.

More options means more to consider
Having more choice may sound like a good thing to some business owners who are ready to invest in tablet technology for their company. However, increased options may make it confusing to choose the model that's right for a business. While Apple's iPad may seem like the best choice for some, its high price tag and larger size could cause management teams to reconsider what option would be the most cost effective. Smaller, more affordable options are gaining traction quickly.

Many companies have released tablets hoping to gain the success of the iPad. Amazon, BlackBerry, Google, Microsoft and Samsung have all debuted tablets, many of which are smaller and cheaper than the latest iPads. However, rumors that Apple will launch a mini iPad soon could be causing businesses to hold off and see what the new tablet can offer their companies. Owners should consider what they'll be using their tablets for and which model employees will find easiest to use when looking into all the new options available to businesses.

Some fear a disaster
Many business owners aren't optimistic about what could happen if a budget deal can't be reached. Automatic spending cuts and tax increases will kick in, and the impact on small businesses could be severe. Many companies may see tax hikes that could cost them more than they can afford, and hundreds of billions in spending cuts could cause businesses to lose valuable contracts and face falling revenue.

Fox News reported that a National Association of Manufacturers and National Federation of Independent Business survey found that 55 percent of business owners believe federal regulations and taxes have been detrimental to the economy and their businesses. More than two-thirds claim the current economic uncertainty is preventing them from expanding their companies. If the automatic tax increases and spending cuts go through early next year, some entrepreneurs fear they won't be able to stay in business and remain profitable.

Fiscal cliff may not be the end
While some think the tax increases and spending cuts could destroy their businesses, others predict that the upcoming fiscal cliff won't be the impending disaster it's made out to be. My San Antonio reported that some don't think it will have a serious impact on businesses.

"Congress will do what Congress does best, kick the can down the road," said Dan Danner, president and CEO of the National Federation of Independent Business, according to the source. Danner predicted the fiscal cliff will be delayed and that Congress will pass temporary measures to stop the tax increases and spending cuts.

Some entrepreneurs are considering how they can cut back on expenses in case no budget deal is reached. Companies fearing less business after tax hikes and spending cuts are implemented may need to up their customer service to keep their remaining clients. By using the latest technologies such as industry software, new gadgets and trying out a mobile workforce, some businesses can attempt to boost their client satisfaction and ensure their current customers remain loyal.

International Data Corporation reported that by 2015, the number of mobile workers will reach 1.3 billion – more than 37 percent of the world's workforce. This huge number makes the mobile trend hard to ignore. Business owners who have been considering implementing new technology to make on-the-go work possible, as well as managers who have recently installed such programs, should be aware of how best to manage employees and clients with these new advances.

Managing mobile workers
Some bosses have a difficult time giving up the control that comes with traditional workers – after all, in an office, it's easy to check in at any time, ensure things are going well and make sure projects are moving along as scheduled. However, allowing employees to use the latest gadgets to complete work in the field, at home or on the go isn't the productivity-killer some managers think it is, and a boss who remains engaged, responsive and positive about mobile workers could see an increase in worker satisfaction.

It's important for employees to know their access to a tablet, smartphone or laptop doesn't come without responsibilities. They are expected to get the same amount of work done, but this new technology may make it easier for them to get more done on their own time. Goals should still be set by management and achieved by employees to ensure productivity isn't decreasing because workers are in an office less frequently.

Better serving customers
A mobile workforce doesn't just work for employees – it also benefits clients, who may be increasingly satisfied with a company's attempts to update technology and better serve consumers. Workers in the field can easily access important information when they have access to tablets, laptops or smartphones, and this could be critical when trying to determine the best service to offer a customer. Being able to find old client records, information on a relatively new product or a demonstration or informational video on a mobile device can increase consumer satisfaction with a company and turn prospects into loyal customers.

More than $15 billion in loans granted this year were approved under the General Business Loan program. This is the largest of the SBA's multiple programs, and it handed out 44,377 loans to entrepreneurs this year. The 504 Certified Development Company program approved another 9,471 loans to help business spur their local economies.

"Reaching such strong numbers is a clear sign that both the business and lending communities are regaining their confidence in the economic climate of the century," said Karen Mills, an SBA administrator. "It means that the credit markets are increasingly willing to help small businesses establish themselves, grow and create new jobs for Americans."

Business can use loans to fund projects such as expansion plans, new training programs or even technological advances to increase their competitiveness in the local market. Some companies may be taking out loans to cover the cost of new software and gadgets to promote a mobile workforce that can more efficiently help customers and grow a company's reputation for excellent service.

In the past, the state failed to enforce the regulations, allowing beekeepers to assist homeowners troubled by the pests. Now that the government will no longer turn a blind eye to the situation, beekeepers who wish to remove hives from homes or yards will need to obtain the required certification.

Recent proposals would allow exceptions to the rule if approved. Beekeepers would need to demonstrate sufficient knowledge in removing colonies and hold insurance. They could also potentially be permitted to use household pesticides if necessary.

For now, beekeepers are out of the question for property owners seeking to have a hive removed from their residence. Pest control operators may see an increase in calls regarding bees, as they are now the only option for safe removal of the insects. Particularly busy companies may want to consider implementing the use of field services software to ease the strain of increased client demands.

While some employees enjoy using their own devices for work-related tasks, others may fear that their privacy is being violated, according to a new Harris survey commissioned by Fiberlink. The results revealed that four out of five people consider employer-tracking of their mobile devices to be an invasion of privacy.

Employees value privacy
While many employers may not have an interest in checking out their employees' personal data on their devices, workers are fearful of the potential lack of privacy they have under BYOD policies. Eighty-two percent of respondents were concerned about their bosses checking what websites were visited after work hours, while 86 percent were worried about employers deleting some of their personal files. Another 76 percent would refuse to let their employers view their downloaded apps or install a new app on their device.

These results show that workers value their privacy and most aren't willing to give their employers access to their devices.

"Organizations need to be just as concerned about user privacy as they are about the security of corporate data," said Fiberlink president Christopher Clark.

Separation of work and leisure time
Employees who have programs to access work email or corporate files on their smartphones or tablets may assume they're in the clear. However, some programs allow employers to look through smartphones, even with limited connections such as email apps. While many aren't interested in employee habits outside the workplace, it's becoming a large concern for legal and human resources departments. More companies that use a mobile workforce are beginning to draw up and implement new BYOD policies that protect worker privacy.

Companies that don't yet have a BYOD policy can still secure employee privacy by making sure the privacy settings on the apps used for business don't allow worker tracking. Because mobile technology and new developments have become so important to businesses, it's important to keep workers confident about using their devices on the job so they can perform optimally.

Eighty-three percent of respondents believe there's value in mobile technology and think it could be useful for businesses. Another 75 percent believe that these new developments will contribute to the long-term success of their companies. Many respondents think new developments such as mobile payment services, customer management and advertising campaigns will be the most important to their companies.

Tech could work better for small companies
Even though it has potential, it seems that many business owners wish new mobile technology was better suited to their small companies. Thirty-three percent of respondents claimed they haven't taken advantage of new mobile technology because they don't see it as useful to their business. Another 25 percent see cost as a major factor preventing their mobile expansion, while 14 percent claim they're too busy to research what technology would be best for their company.

The survey found there is plenty of room for technological advances to better serve small business and help them save time with everyday tasks. Thirty-three percent of entrepreneurs wish mobile technology could handle customer payments, while 24 percent want it to keep track of company finances and 19 percent would find it useful if the technology could keep help them monitor expense reports.

Entrepreneurs find value in many features
A large percentage of respondents revealed that their return on investment was higher or on target with what they anticipated when implementing a mobile technology strategy. Many of the businesses appear to be taking advantage of new developments to get ahead in multiple areas. Seventy-six percent of entrepreneurs use their mobile technology for communication, 48 percent reported use for calendars and scheduling, and another 42 percent have employees use their devices for navigation.

Some companies are trying to use mobile technology for even more than phone calls, calendars and directions. Seventeen percent are starting to use their devices for making and receiving payments, one of the latest trends in the small business world. Another 16 percent are using them for ordering and keeping track of inventory, while 15 percent have used their devices for project management.

Mobile technology is spreading quickly, and small business owners are taking note of the benefits a mobile workforce has on a company. With plenty of new apps, programs and devices on the market, more entrepreneurs are getting into this trend.

Even though the most recent unemployment numbers indicate a positive trend, most small business owners don't appear likely to increase their hiring. Plans for job creation dropped six points and current job openings fell by one point. More companies reported decreases in workforce numbers than reported increases.

It appears as though at the moment, entrepreneurs are more focused on maintaining their businesses than expanding. The majority of company owners reported no interest in a business loan, and sales trends were reported as negative. Twenty-one percent of owners named poor sales as their main business concern. With consumers struggling, they're often searching for the best deal available when it comes to goods and services.

"The election is just weeks away and essentially a horse race, and its outcomes would have vastly divergent policy implications," said William Dunkelberg, the NFIB chief economist. "Small business owners are reporting that the political climate is a reason not to expand – second only to the economy, which is only keeping up with population growth. And so, in the meantime, owners are in maintenance mode; spending only where necessary and not hiring, expanding or ordering more inventories until the future becomes more certain."

High need for efficiency
Until business owners learn the results of the election, they're expected to hold off on making important decisions and expanding their workforces. Because many companies reported decreases in their workforces with no plans to expand in the near future, some companies may struggle to provide adequate service for their clients.

By investing in a mobile workforce, business can ensure their clients are well-served while still keeping their employee numbers smaller. Some entrepreneurs may consider using new software, applications or devices to ensure they're working as efficiently as possible with a smaller workforce. Companies may pick up the hiring once the election is over, if they feel the business climate will improve. Until that time, using the latest gadgets can help businesses provide the best possible service.

Even though business growth may seem like a good thing, hiring may be a little more difficult than in the past. According to Manufacturing Business Technology, 85 percent of employers report struggling to find employees with the necessary job skills, while more than half said job candidates tend to lack on-the-job experience.

This hiring dilemma may not be going anywhere soon – with the amount of baby boomers getting ready to exit the workforce, it will be hard for employers to fill open positions left by retirees, let alone grow their companies with additional employees.

Education may help shortage
It's not all bad news for the service industries. Manufacturing Business Technology reported that the number of students taking an interest in technical program is increasing. Fifty-three percent of educational institutions saw program increases over the past five years. Despite some employers being unwilling to hire those without several years of experience, 95 percent of training programs claim their students complete classes with adequate knowledge for entry-level jobs.

But new workers aren't the only ones who need training – experienced professionals also need to undergo continuing education to ensure they're performing optimally. Manufacturing Business Technology revealed that 90 percent of service professionals claim their job descriptions encompass more duties than when they first entered the industry. This means even the most experienced employees need to stay on top of the latest techniques and tools to do their jobs properly and efficiently.

Business owners struggling to find new employees will need to up their customer service and efficiency to make up for a lack of workers. Using some of the latest technology and field services software can help employees perform better under pressure and make the worker shortage easier to bear.

The results show that most employees (94 percent) believe using devices such as smartphones, tablets and laptops make them more efficient while on the job. More than half (67 percent) of workers think they would be less competitive in their local markets if they gave up using their mobile devices.

Using the latest technology on the job is clearly important to small business employees. According to the survey results, a whopping 89 percent of employees using their own personal gadgets for work purposes. This indicates that the BYOD trend is increasingly popular and doesn't show signs of slowing down soon.

Employees using their personal devices at work have their reasons for doing so – both lower-level employees and business owners think mobile devices improve communication throughout the company and and give customers better access to employees when they need them. Implementing technology such as field service scheduling can help workers provide better service for these clients and improve consumer satisfaction, making the use of mobile gadgets increasingly valuable to small companies.

The unemployment rate fell to 7.8 percent in September, with the economy adding 114,000 jobs. This is a significant change, as the rate has been ranging between 8 and 8.3 percent all year.

The industries that saw the most significant hiring were healthcare, transportation and financial services. Small business owners may be holding back on hiring a bit to determine how the fiscal cliff and upcoming presidential election will impact their companies, according to The New York Times.

Those running small enterprises may view the numbers as a positive sign that the economy is continuing to improve. Some who are seeing increased business but want to hold off on hiring until after the election may want to improve current employee productivity to drive sales and increase customer satisfaction. By investing in technology to grow a mobile workforce, using the latest industry software and technology and staying on top of recent trends, entrepreneurs can try to keep business flowing smoothly without adding new workers.

New research indicates that the use of mobile technology continues to rise among workers. The data shows that nearly half (44 percent) of information employees now use mobile devices on the job. That's a 300 percent increase in a mere three years. Many are using their personal devices for work, and employees are also beginning to use their private cloud applications to store and share business data.

While employees claim they need these devices to properly complete their daily tasks, their bosses tend to disagree. More than half of workers claim they need their personal gadgets to conduct business, and their company doesn't provide the technology necessary to complete daily tasks. However, 72 percent of bosses say the employees use their own devices simply because of preference.

Whether it's employee preference or company necessity, new technology is playing a critical role in the way companies conduct business. Keeping up with the latest software and devices has the potential to increase employee productivity and enhance the capabilities of a mobile workforce. 

Uncommonly large infestations
Experts speculate that the enormous population of box elder bugs this year may be due to the unusual weather much of the country experienced for the past several months. Last year's warm winter followed by an extremely hot, dry summer created the ideal conditions for these critters to survive and breed rapidly. Pest control professionals have said they haven't seen a box elder bug problem this extreme in years.

The bugs typically stay outdoors, but with so many swarming near a home's siding and windows, it can be tough to keep them outdoors. Even though many homeowners are doing their best to take preventative measures, it can be hard for them to eliminate the pests on their own. Those experiencing extreme box elder bug problems are sometimes noticing that the pests are beginning to sneak indoors through cracks or holes in screens.

Professionals overwhelmed
Even though the pests are expected to die off after a few hard frosts, some homeowners can't wait that long to get rid of the bugs, especially those who can't leave the house without encountering a swarm of the pests.

"The insects have been driving our clients and technicians crazy," entomologist and pest control expert Jay Bruesch said to the Baraboo News Republic. "Our technicians have been on their knees begging for the first hard frost, which should kill most of them."

One pest control professional told Austin, Minnesota, ABC affiliate KAAL that his company has been receiving about 100 calls a day from residents frustrated about box elder bugs around their homes.

With increased customer demands, field workers may find themselves stressed over how to best handle an increase in service requests. Some companies may find it helpful to implement field service software during this busy time to effectively schedule appointments and manage customer demands. With plenty of fall pest control issues, investing in the latest technology can help to keep companies a step ahead of the competition and increase customer satisfaction.

Technological advances have made it much easier for companies to store and easily find the data they gather. Unfortunately, cyber criminals are becoming more adept at accessing sensitive business information. Hackers continue to devise ways of gaining entry to company systems and finding customer information, financial statements and other private business data.

While many small companies lack the resources to implement the most expensive, up-to-date technology, there are simple steps business owners can take to help prevent data breaches. It doesn't have to be a costly endeavor to take basic precautions to protect valuable company information.

There are several steps entrepreneurs can take to help prevent a possible security issue. Businesses should take is to install firewalls and virus protection on company devices. Regularly updating this software will help companies try to stay ahead of those who try to access sensitive information. Companies that have a mobile workforce or a BYOD policy should have all employees properly trained in basic security measures to ensure workers take the necessary precautions to secure business data.

icate that entrepreneurs starting or enhancing their companies are seeking more business loans.

Small business lending in August was up for the second month in a row. It rose to 109.9 from July's rate of 106.7. According to PayNet, August represented the highest level of small business lending this year.

Some experts believe that this increased borrowing will encourage businesses to expand and hire new employees in the future, growing the U.S. economy.

"These business owners are looking out three, to six, to nine months, and they are seeing some positive profit-producing opportunities: There must be something these business owners are seeing," PayNet founder Bill Phelan said of the new numbers, Reuters reported.

This data could indicate that business owners are more confident in the shaky economy and more willing to invest in their companies. Some businesses may use business loans to enhance their organizations with the latest technology. New gadgets can improve a company's performance and improve customer service and increase employee satisfaction. By using business loans to invest in the tools to create a mobile workforce or other company-related software, entrepreneurs can build their businesses and enhance their reputations as industry leaders.

Working more for less
Small business owners are known for working hard and putting in long hours to ensure their companies are successful. This trend was only further illustrated last month by some of the numbers released by the Intuit Indexes.

According to the report, small business employees are working more than in previous months. The average monthly hours worked is up 0.18 percent, which equals about 12 minutes. Many of these hours are not being worked by new employees – hiring for small companies has remained low, and the report estimated only about 40,000 jobs were created in September. Current employees working more are not seeing increased sales for their efforts. In fact, small business revenue is down 0.4 percent when compared to August.

"The bad news is that while revenue rose earlier in this tepid recovery, they are now dropping for most industries," said Susan Woodward, an economist who helped create the indexes. "In addition, small business employment is growing very slowly, and is essentially flat. Couple that with the slow employment growth of less than one-tenth of a percent for big businesses, and we see a slim chance of full employment anytime soon."

Because there are fewer employees to assist customers, it is important for companies to stress great customer service. By implementing new technology to enhance the consumer experience, some businesses may see an increase in client satisfaction and calls. Mobile payment options, field service scheduling software and business apps can make a difference in how employees perform.

Taking matters into their own hands
Some unemployed workers have given up searching for jobs, as company hiring is negligible. Instead, they're following their dreams and opening businesses of their own.

"The good news is that more people are going into business for themselves," said Woodward. "After five years of declining self-employment beginning in January 2007, we began seeing a big comeback starting in November 2011. Nearly 600,000 additional self-employed folks have been added since then, and there are now 14.2 million people who are self-employed. One theory is that the decline in revenue per business may reflect the entry of these new businesses into the economy."

Fire ants are a common problem for households and businesses across the country, and pest control companies everywhere will be well served to adopt Extinguish Plus and other innovative products for use in combating the insects.

“I absolutely love this product,” said Kenny Redd, executive vice president of Redd Pest Solutions. “We had the opportunity to try another product, but Extinguish Plus offers longer control, while still working quickly. Long-lasting, effective control was definitely most important to us.”

Pest control companies can also shore up their customer service and operations initiatives by investing in the latest repair service software. Coupled with the latest in extermination methods, using the most up-to-date software allows pest control businesses to thrive in a new and effective manner.

A new projection from the International Data Corporation reveals that in 2011, global mobile enterprise management software revenue reached $444.6 million and that number is expected to climb at a compound annual growth rate of 31.8 percent between 2012 and 2016, leading to total MEM software revenue of $1.8 billion by the end of that time frame.

A significant portion of the growth is taking place in the United States as small business owners continue to make way for some form of mobile device initiative in their operating budgets. Smartphones, digital tablets, laptop computers and other devices are growing in popularity among business owners due to the benefits they offer. As a result, many companies have adapted their processes in order to make the most of new mobile technology and software.

"Consumerisation has brought new challenges to the enterprise in terms of how they must think about managing and securing devices and the sensitive corporate information on those devices," said Stacy Crook, senior analyst of mobile enterprise research at IDC. "The mobile enterprise management software market represents a category of mobility offerings that address the requirements of enterprises – that need solutions for both corporate- and employee-owned mobile devices – and users."

How mobile enterprise management works
Mobile enterprise management software is expected to continue to play a crucial role in software as a service-based initiatives on a worldwide basis. The mobile enterprise management market can be broken into numerous categories including security vendors and systems management and mobility companies as well as others with mobility platforms.

Small business owners can make room for mobile device management and repair service software costs in their operating budget, but if there is no room to operate then they may want to consider implementing a bring your own device to work policy to encourage workers to use their own smartphones, digital tablets and laptop computers.

The results of the survey from the NPMA found that 54 percent of Americans are worried about the West Nile virus, which is a potentially deadly disease that can be transmitted by infected mosquitoes, and cases of which are sprouting up at a high rate across the country this year. In addition, the survey found that 22 percent of respondents took more steps to protect themselves from mosquitoes this year than in the past.

In addition, the survey found that 61 percent of women compared to 47 percent of men were more concerned about West Nile virus and more than 60 percent of those aged 45 to 64 and 65 and older were more concerned about the virus than their younger peers.

“This year’s unprecedented West Nile Virus epidemic and the alarming amount of fatalities are worrisome for health and pest experts alike," said Missy Henriksen, vice president of public affairs at NPMA. "Our members have received increased calls from homeowners to assist them with mosquito elimination in their back yards and this survey clearly shows the elevated concern experienced by much of the American population. The good news is that mosquito activity will naturally decrease over the next few weeks as the weather cools in much of the country and adult mosquitoes die off.”

The survey also found that residents in the southern part of the country are the most concerned about West Nile virus (61 percent), followed by residents in the Northeast (52 percent) and people in the Midwest (51 percent).

“This year’s West Nile Virus season is one for the record books and it has put a lot of people on alert to heed the warnings about adequate mosquito prevention in the future,” said Dr. Jorge Parada, infectious disease specialist and NPMA’s medical spokesperson. “Although all age groups are susceptible to the virus, people over the age of 50 should be particularly cautious and take steps to avoid mosquitoes as they are more vulnerable to the infection.”

So what can pest control companies do to prepare for the surge in call volume related to mosquitoes and other bugs? Shore up on repair service software to give their field service workers the best chance at handling the increase in business in an effective and quick manner.

Productivity
When business owners decide to invest in tablets for their employees, the process may seem overwhelming. Giving workers a portable device may seem like a time-waster, but it can actually increase employee productivity. There are various apps and programs that can track progress and keep professionals working efficiently.

Companies may find that by installing certain business-specific software, in addition to apps, they can keep employees organized, efficient and providing optimal customer service.

Mobility
One of the greatest assets of business tablets is the mobility they bring to a company. Workers are no longer tied to desks or unable to access office information when they're out in the field. By using a tablet, employees can work from anywhere, meaning they can be their most productive on their own schedules. Tablets are also beneficial because workers can use the programs they need when outside the office. A service employee in the field may find that they'd like to pull up a customer's old information to better assist them – with a tablet, that process will be quick and easy.

Service
As technology rapidly advances, it's becoming more common for businesses to accept payments through their tablets and mobile devices. With credit card-reading technology, a field employee can simply swipe a card through a tablet add-on device to accept a client's payment. A client no longer has to worry about having cash or writing a check. This system allows businesses to easily keep track of their customer payments and it spares everyone from a trip to the bank. If a customer would still rather write a check, field service professionals can use their tablets to accommodate that request, as well. Many banks offer account holders the option to photograph received checks and deposit them electronically.

Tablets and smartphones have changed how many companies conduct business. While some new technology can seem intimidating, it can be beneficial to businesses of all sizes. With applications that allow employees to stay efficient, work on-the-go and provide exceptional customer service by accepting mobile payments, tablet technology has the ability to boost a business.

Locals receive free service
Local service professionals assisted residents who were unable to afford or perform necessary home repairs themselves during the ninth annual Heat and Plumb the County event. Groups of plumbers and HVAC servicepeople visited homes throughout Cuyahoga County to provide complimentary services, such as furnace tune-ups and plumbing repairs. Residents who qualify for the program need to meet certain standards, such as not exceeding a certain income bracket.

These servicepeople have greatly assisted community members who may otherwise have been unable to finance or perform the repairs. They've also found serious problems on these excursions, some of which could have been life threatening.

"A few years ago we found a home with a serious gas leak," one of the event's organizers, Jim Haberek, told local ABC affiliate WEWS. "We had to evacuate the house, but thankfully no one was hurt."

The number of residents who wish to participate in the program continues to grow. For that reason, Heat and Plumb the County organizers are always seeking help from more contractors and local businesses who wish to provide free services for less fortunate locals.

More businesses getting involved
Even though the contractors give up their free time to perform complimentary service, they weren't the only community businesses participating in this event. Local non-profit agencies and government programs were able to help residents with serious service issues fund the necessary projects. Local plumbing and HVAC companies offered to provide the supplies needed for any repairs.

WEWS reported that the Heat and Plumb the County program was founded by the Air Conditioning Contractors of America in Texas, and it has spread across the country. As the program continues to grow, it highlights the value of continuing to provide homeowners with excellent customer service and the need for increased community involvement. A business that creates a place for itself in a community may be able to create a great reputation, bringing in more business in the future.

Looking over current systems
Because the air conditioning systems have been on in many homes for much of the summer, it's important for residents to ensure the systems are in good shape. By encouraging your clients to call a professional for a checkup, they can catch potential problems early on and avoid expensive repairs down the road. The last thing many homeowners want is to be unprepared for an air conditioner repair just as excruciatingly hot weather makes its way into their area.

Even more important is checking the heating system so residents can make any necessary improvements or repairs before the cold weather hits. Telling clients to schedule appointments early on will ensure that they receive prompt service, and they aren't living in unheated houses when the freezing weather makes an appearance.

Small business owners should prepare for an increase in service requests during this time of year. As the weather continues to cool, HVAC businesses may find they are receiving more calls than normal. If this is the case, investing in HVAC service software may assist with scheduling and customer inquiries, and build a company's customer service reputation.

Foster customer relationships with DIY tips
Customer service isn't only about prompt scheduling and having servicepeople show up on time. It's also about the experience a client receives when using a company's services. By having service technicians give homeowners helpful tips on how to more effectively heat their homes this winter, a company can save a client money and establish excellent customer rapport.

Encourage clients to clean or change their air filters on a regular basis. This can help clients decrease their energy expenses and extend the life of their HVAC equipment. Residents can also be told to take simple DIY steps to keep their homes warm during the cold winter days. Adding insulation, weather stripping and caulk can ensure no heat escapes customers' homes, and that their HVAC systems are performing optimally.

Small businesses not willing to expand
Fifty-five percent of entrepreneurs said they would not open a new business in the current uncertain economic environment. Even more business owners (69 percent) blame their hesitance on government policies that they say over regulate and inhibit business growth.

Sixty-seven percent of entrepreneurs said economic uncertainty would prevent them from expanding their businesses or hiring additional employees. And while many Americans dream of opening their own company, 54 percent of respondents thought foreign countries such as India and China were more supportive of small business development than the United States.

"The findings of this survey show that manufacturers and other small businesses have a starkly negative outlook for their future – with good reason," said Jay Timmons, president and CEO of the National Association of Manufacturers. "There is far too much uncertainty, too many burdensome regulations and too few policymakers willing to put aside their egos and fulfill their responsibilities to the American people."

Benefits of running a company dwindling
While entrepreneurs have long touted the benefits of running their own companies, some business owners think the pros are dwindling. Independence, interests and pursuing dreams have traditionally been the reason many small business owners start their own companies.

Entrepreneurs are holding off on starting a business for reasons besides the uncertain economy. Survey respondents also cited business concerns such as excessive taxes, government spending and healthcare costs. These factors are making it harder for small business owners to expand, and for entrepreneurs to open their own companies.

"The data in this survey offer a striking picture of how American businesses view the current state of the U.S. economy," said Bill McInturff, of Public Opinion Strategies, which conducted the survey. "It’s clear that small business owners and manufacturers are becoming increasingly more frustrated by the federal government’s inability to solve America’s economic problems."

The survey commissioners have called for fewer regulatory burdens to encourage small business growth and development to boost the economy.

Misunderstanding of new technology
One of the reasons small businesses may be hesitant to jump onboard the cloud computing trend could be because they don't completely understand it. But, the cloud is a fairly straightforward tool, and one of its many uses is as a way to store data over a network rather than on the hard drive of a company computer or laptop.

Some business owners are reluctant to switch over to cloud computing because they fear it will be too complicated, expensive or unhelpful. However, entrepreneurs that make the switch may find that cloud computing is one of the best moves they can make for their companies.

Benefits of the cloud
Small business owners need all the help they can get – and cloud technology can be a huge asset to already stressed management teams. When using the cloud to store company data and files, entrepreneurs never have to worry about losing important information if a computer crashes. Rather than only being able to access data from a single computer or hard drive, companies can use the cloud to make information accessible to numerous devices simultaneously.

Storing data in the cloud is a great benefit to businesses, because it allows them to keep track of information that may have been considered irrelevant or unimportant in the past. With practically endless storage in the cloud, businesses can keep track of how many times a client has visited or called, what services they've needed and how much they've paid for work completed. Besides customer data, businesses can also better keep track of expenses, purchases and inventories. This can be a money-saver in the long run, and most small businesses need to cut all the unnecessary costs they can.

Cloud computing is also a necessary tool for companies looking to invest in a mobile workforce. When employees can work from anywhere, they can be more productive on their own schedules. Being able to access company data from anywhere is a huge plus for field service workers looking for client information, as it can improve customer relationships and bolster consumer satisfaction.

A growing industry
The poll suggested that nearly 90 percent of Americans think solar power ought to play a larger role in the nation's energy supply. Eighty-one percent of those surveyed agreed that government buildings should use solar power rather than traditional energy sources. The majority of respondents also agreed that sun-powered technology is good for the economy, creates jobs and can lower energy bills.

Seventy percent of those surveyed also wanted to learn more about renewable energy sources, but many have concerns about the amount of electricity provided, updating their electrical equipment and finding a local business capable of installing the new technology.

Interest continues to increase
With the cost of solar panels decreasing, it's becoming more cost-efficient for homeowners to install the technology in their homes. Bloomberg recently reported that the price of panels has dropped 65 percent over the past 18 months, giving residents a new incentive to install solar power in their homes.

Besides more affordable panels and environmental benefits, homeowners are becoming more interested in solar for other reasons. The survey found that a significant amount of residents were intrigued in solar technology for lower fuel expenses (26 percent), tax credits (21 percent) and increased property values (12 percent).

Some companies may notice an increase in customers inquiring about solar technology options and consultations. Service management software can help field professionals keep track of client appointments and store valuable information about solar offerings if customers have questions about the technology.

Expanding the electrical industry
The United States isn't the only place paying more attention to its solar industry. Countries across the globe have embraced solar power as a means of generating less expensive, efficient and renewable energy. This has caused the solar market to expand, and companies are eager to fill these new green jobs.

Solar power hasn't just created jobs for panel manufacturers. This green energy sector has created new opportunities for electricians, managers and engineers. And with the rising interest in solar technology, it's likely the need for skilled workers who can install and maintain solar technology will increase.

The latest smartphones allow employees to use their devices for activities other than calling or texting. Most businesses want their employees to establish great customer rapport, and what better way to do that than by using smartphones to provide fantastic customer service?

Client satisfaction isn't all about the quick service or the price – it's also about offering customers a variety of payment options. Employees out in the field can use their smartphones to accept forms of electronic payment. Forget checks or cash – clients can now swipe or tap their cards on a mobile device to pay for certain services. This is convenient for consumers as well as businesses, and speeds up the transaction.

Businesses working with smartphones can use their devices to access field service software on the road. By scheduling appointments and ensuring customers their needs will be met in a timely fashion, servicepeople will earn the respect and business of their customers.

A new report revealed that the electrical industry experienced a slump after the recession due to a slow in construction projects. Building projects were delayed or cancelled and homeowners put off projects, calling for fewer skilled tradesmen needed to complete jobs. The report found that industry revenue fell more than 20 percent in 2009.

However, the dark period may be coming to an end. The report said revenue is expected to be up more than 8 percent this year, as the construction industry slowly recovers.

It is projected that minimal gains in the construction industry will result in fewer electrician job losses through the end of the year.  With new residential building construction expected, as well as industrial and commercial projects projected to increase, the demand for electricians is expected to rise.

New data analysis shows that personal computers are going the way of the boombox as consumers of all ages and backgrounds are seeing the benefits associated with using a smartphone or digital tablet for their business far outweigh those from a PC.

Citing data from Gartner, Tech Thoughts revealed that although the PC install base has been consistently rising over the past five years, shipments of PC units have leveled off, indicating that the number of PCs replaced has also dropped since 2007.

One of the reasons for this transformation in demand is that many consumers are shifting from systems that are used to create content, like PCs, to devices that are designed to quickly and efficiently consume mass quantities of content, the source reported. Another factor is price.

"Microsoft’s vision for Windows 8 devices was seen when they unveiled the Surface," the source states. "Unfortunately, much like Ultrabooks, touch based Windows 8 x86-based PCs & hybrids would have a very high BOM and hence, would be too expensive to spur widespread consumer adoption."

Cost an issue for small business owners
Many small business owners do not have the luxury of setting aside a large percentage of their budget for tech needs. However, these devices are often integral to the success of the company, and also for improved customer service.

Businesses that specialize in field service operations can use smartphones, digital tablets and laptop computers and equip them with repair service software. This method is preferable to using PCs since mobile devices can be brought into the field and used off site with ease.

Unlicensed workers capture investigator attention
For several months, investigators have been examining online advertisements and finding listings by individuals who lack the necessary licenses to perform home improvement jobs. The ads range widely, and promote services in industries such as pest control, plumbing, electrical, construction or HVAC.

With the high unemployment rate, many unemployed workers are agreeing to complete jobs for homeowners without the proper certification. Officials say cracking down on unlicensed contractors is necessary to protect consumers from fraud and prevent illegal construction. Legitimate contractors need to be licensed in the states in which they operate, and a customer who agrees to pay a worker without the proper paperwork may not be satisfied with the quality of the work performed in their residence.

Staying credible
The recent spike in unlicensed contractor stings is concerning homeowners as well as business owners and service professionals.

Residents want to be assured they will pay a fair price, and sometimes take the best deal they can find to get home improvement projects done. However, cheaper isn't always better – an unusually low price can be a sign that a contractor is unlicensed or that the deal is a scam. Some unlicensed workers demand money upfront and never complete the work, while others use their access to a home to take off with a customer's valuables.

Service professionals want to ensure their clients that their businesses are legitimate and a good value. By providing potential clients with a list of customer referrals or testimonials, a company can reassure residents that their services are respected and come highly recommended. Providing homeowners with a contract and license upon request are ways to improve customer relationships and protect both parties involved in the agreement.

Some business owners may find they are receiving an increase in service calls, as homeowners become more concerned about hiring scam artists or unlicensed contractors. By investing in field service technology, a company's employees can improve overall organization and business processes, which only enhance their ability to offer high quality customer service. Using this software allows businesses to perform professionally by scheduling appointments, and professionals may find it useful in their daily operations.

iPads highly desirable
The devices are becoming so popular, many respondents would give up other company benefits in order to use one on the job. Users find their iPads so useful, nearly half of the survey respondents said they'd rather use tablets at work than move to a larger office, and 34 percent said they'd prefer their iPads over a more prestigious title with their company.

Even more employees (68 percent) said they would choose their tablets over their own company parking space, and almost a quarter would take their devices over an extra week of vacation. With so many respondents choosing tablets over other business benefits, it is clear that these technological devices have become vital for today's employees.

Tablets used for a range of business activities
As employees become increasingly reliant upon tablets, they are using them for more purposes. Most users (82 percent) use their devices to check email, and 72 percent conduct business-related research. Nearly half (46 percent) need their iPads to utilize apps relating to their company.

Workers are even using their tablets on-the-go. The survey discovered that 89 percent of iPad owners bring their devices on work trips and outings.

Improving productivity
Sixty-four percent of employees say their iPads allow them to be more productive while working. With tablets and mobile devices becoming increasingly popular among companies, software solutions have made it easier to conduct business. Technological advances have made a mobile workforce more popular and possible than ever before, and employees are increasingly able to work with schedules that are more flexible.

Within two years, more than half of respondents expect their iPad to be their main computing device. Because tablets are gaining such popularity and are so valuable to the business community, more companies are investing in iPads for their workforces.

Fewer workers trained
Even though unemployment remains high, it is increasingly difficult for service companies to find qualified professionals to hire. According to the Bureau of Labor Statistics, more than one-third of these workers are approaching retirement, which could result in a shortage of workers when many of the professionals leave the workforce. It will be hard for businesses to replace their employees, as there is only one skilled tradesmen trained for every three that retire.

Part of this phenomenon is the lack of support for those who seek a career in the construction, plumbing, electrical or carpentry industries. More than ever, young people are encouraged to obtain four-year degrees rather than working as skilled tradespeople.

Common misconceptions
Industry professionals say there is a lot of false information that may deter interested young people from pursuing a career as a tradesman. While some may think the pay is low and the work in these fields is not rewarding, skilled workers dispute these myths.

Ben Holst, training and safety coordinator for the Associated General Contractors of South Dakota, told the Rapid City Journal that construction can be quite a lucrative field, and there are plenty of opportunities to advance.

"The reality is you can make lots of money in construction," he said, according to the paper. "Most of the people who own companies, construction companies in South Dakota, started in the field, worked up through the trades into project management and many of them now have their own construction companies and they're executives."

A passionate tradesperson may also feel as though their work is truly making a difference in someone's life. Those who enjoy working with their hands may find that constructing a high rise or installing a home's plumbing is satisfactory work. At the end of the day, they have something to show for the hard work they've put in.

Jobs available
Not only can a career as a tradesperson be rewarding and pay quite well, the job market is not nearly as rough as it is in some other professions. With a huge number of tradesmen over age 50, it's only a matter of time before they begin to retire in huge numbers, leaving plenty of vacancies.

The pests have caused headaches for locals in recent months. Residents have experienced more issues with the bugs than any other area in the United States, according to HomeTeam Pest Defense. Fifty-nine percent of residents reported problems with stink bugs around their homes.

Even though these pests aren't dangerous, they can become a nuisance. As their name suggests, they release an unpleasant smell when disturbed or crushed. For this reason, an infestation can begin to irritate homeowners very quickly.

It has been suggested that a warm winter and the extreme summer heat contributed to the stink bug population explosion. While they have been feeding on plants outdoors during the summer, they will begin to invade homes even more frequently in search of food and shelter as the weather begins to cool in September and October.

Even though residents have been warned to take precautionary measures, such as closing openings and cracks, local pest control experts can expect to see an increase in calls about stink bug infestations this autumn.

Implementing new systems
Geothermal systems have become increasingly popular over the last several years. There are a variety of systems that can be installed in buildings, but they all rely on the stable temperature of the Earth to maintain high efficiencies.

School districts are attempting to save money on their energy bills by installing geothermal HVAC systems. These energy-efficient methods are beginning to replace traditional older systems in elementary, middle and high schools throughout the nation. Not only are schools able to cut their energy bills with a geothermal unit, they are also able to use renewable energy to heat and cool their buildings.

Pennsylvania's Radnor Township School District spent the last several summers working to replace old HVAC systems in several schools.

"We found that not only is geothermal a very efficient system to run in terms of cost, but it is a very effective system in terms of ongoing maintenance, utilization and comfort," said Leo Bernabei, the district's director of operations, according to the local Mainline Media News.

Geothermal gaining attention
Local school districts aren't the only educational institutions installing the latest technology. More colleges are also jumping on the geothermal trend. Idaho's Boise State University recently upgraded its HVAC system to use geothermal energy in many of its buildings, and is further cutting its energy consumption by fully heating and cooling the structures only when students are in class.

Instead of merely upgrading their facilities, some universities are starting from scratch to create more efficient buildings. Connecticut College recently opened its brand new Science Center at New London Hall, which features a geothermal HVAC system. The entire facility was built in compliance with the school's Green Building Policy. 

As the geothermal HVAC trend becomes increasingly popular with local schools and universities, HVAC professionals may see an increase in inquiries about the technology. With the rising interest in geothermal systems, some businesses may find it beneficial to invest in HVAC service software to ensure maximum customer service and satisfaction as they assist schools to heat and cool their buildings more efficiently.

People are increasingly relying on their cellphones for nearly every aspect of their lives. Many consumers’ phones rarely leave their hands, and they can use their devices to get directions, check the news or access their email accounts. Smartphones now have the capability to function as wallets, and the mobile payment trend is picking up speed. Recent research found that this rapidly advancing technology is causing some headaches for businesses that aren’t keeping up with the trend.

The rise of mobile payments
The research took into account the three different types of mobile payment situations businesses are beginning to see on a regular basis. The first is customers who use their smartphones to shop and purchase goods online; the second is businesses that process card payments through a phone or tablet; and the third is consumers who use a phone to make a payment rather than using their wallet.

Small businesses that don’t embrace the different forms of mobile payments may risk being left behind as their competitors advance. The majority of small companies are lagging behind on implementing mobile payment technology, the study found. These merchants risk losing online sales, and may push away consumers with their hesitance to use mobile payment technology.

Businesses see benefits
The benefits to using mobile payment technology are well-documented. Companies can improve customer service by serving customers with technology that allows a credit card to be swiped anywhere. Rather than having clients wait in line to purchase goods, merchants can ring them up on a sales floor, decreasing the checkout wait time. Service companies can now more easily process credit card payments in homes or businesses rather than waiting on a check.

Entrepreneurs are beginning to consider making their web stores more mobile-friendly as well as accepting mobile wallets in addition to more traditional forms of payment. Ensuring a website is smartphone-friendly makes it easier for clients to make online purchases while on the go. Physical customers are also finding it convenient to use their phones as a payment system, as it eliminates the hassle of a wallet. Companies that cater to the changing technological demands of their consumers can stay ahead of the game and improve their customer satisfaction.

Good for communities
As businesses, local communities and governments encourage residents to buy products from local vendors and use services provided by local operators, consumers are beginning to take note. Purchasing goods and services locally has a positive effect on the local economy, because more money stays in a community. Small companies tend to purchase the goods and services they need from other local businesses, which ensures that the dollars consumers spend keep flowing through their towns. Supporting local businesses encourages the hiring of local residents and may save jobs.

Great for the environment
Consumers also feel good about buying locally because it’s beneficial to the environment. Box stores need to use fuel to have their goods shipped from thousands of miles away, and often use unnecessary packaging, creating extra waste. Local stores often buy their products locally, cutting down on transportation costs and fuel use, and use less materials in the packaging process.

Retail stores aren’t the only places where consumers are shopping locally. They’re also looking for services within the community. While a homeowner could call a large plumbing company to fix leaky pipes, the service person may have to drive an hour to get to the residence. Longer commute means longer wait times and less of a benefit for the local community. For this reason, smaller field service companies may want to ramp up their marketing strategies and community outreach, so they’re the first name that comes to mind when a person needs electrical, plumbing or pest control assistance.

Beneficial to companies
Small businesses benefit greatly from the buy local trend. As competition with large corporations increases, it's difficult for small companies to remain competitive. By encouraging residents of nearby communities to buy their goods and services locally, businesses can continue to be profitable and a source of pride for their towns.

As entrepreneurs benefit more from concerned consumers, they can advance their businesses. More local business means companies can invest in new employees, new technology like field service software or even a second location. The buy local trend encourages community growth and economically benefits both businesses and towns.

Seattle's Alaskan Way Viaduct is slated to be replaced by a large traffic tunnel, disrupting the critters living there. When the construction begins, residents and business owners expect thousands of rats, roaches and other pests to search for new homes around the area.

Residents and business owners are concerned about the displacement of the pests, which they worry will impact their homes and companies. Some homeowners are concerned about safety, as rats and other rodents can enter houses, causing severe damage, contaminating food and spreading disease. Entrepreneurs are worried about a potential negative effect on their companies. Rodents and other pests scurrying about the streets may deter customers from frequenting their businesses.

This is not the first time the area has seen a pest increase due to large construction projects. The demolition of the Kingdome and construction of the Columbia Center and Seattle Bus Tunnel also caused serious pest problems for locals.

Pest control companies in the area should be prepared for the uptick in business, as the start of the project approaches. Some may find that field service scheduling technology can assist them as they receive more calls from clients requesting pest control services.

The Small Business & Entrepreneurship Council has expressed concerns about what the upcoming elections could mean for small companies. The council president, Karen Kerrigan, has voiced the group's worries that government policies have the potential to hurt small businesses.

Kerrigan told The Associated Press that some business owners worry about the future of their companies.

"They're very concerned about the economic outlook and the financial stability of their firms and their competitiveness moving forward," she said.

A July survey by the National Small Business Association found that only 60 percent of business owners felt confident about the future of their companies. That number dropped from 75 percent in December.

As small businesses worry about the shaky economy, some entrepreneurs are boosting their competitiveness to ensure they stay on top of customer demands. Many companies are running internal reviews to identify inefficiencies within their operations. From outdated technology to poor scheduling and resource management tools, businesses are being critical of themselves in order to find ways to save money and improve performance.

Microlending is steadily becoming more popular as it becomes difficult for business owners or aspiring entrepreneurs to secure bank financing to start or expand a business. Since the recession began in 2008, large financial institutions have become wary of lending to small business owners.

Aside from it being difficult for many small business owners to receive loans in this economic climate, some who aspire to start businesses have a poor credit history due to the recession, making banks even more hesitant to grant them a loan. Sometimes, recent immigrants or new entrepreneurs have no idea how to go about getting a business loan, and find it intimidating to deal with a big bank. Microlending takes banks out of the equation for these businesses. It allows those with big dreams of starting a company to receive loans from nonprofit groups and generous individuals.

Originally established for entrepreneurs in developing countries like Bangladesh and Mexico, microlending is beginning to catch on in the U.S. Those who wish to start or expand their business can get loans from groups or individuals. The loans typically range from $500 to $10,000, but some can exceed that amount. Entrepreneurs can repay their loans over several years as they grow their businesses.

Any sort of business can take advantage of microlending to put themselves into business. Those with goals of expanding their company can also qualify for these types of loans.

Some in the service industry can use microlending to improve their customer service and client satisfaction. By using these types of loans to expand the technology available to them, some companies have invested in service business management software. The technological advances have the potential to pay off, and businesses can see increased productivity as well as loyal customers.

Autumn pests
While many people have problems with flies or ants during the summer, they often are not prepared for a potential fall invasion. Many different species may try to access homes or offices to find food, water and shelter during the colder months.

Rodents can be a costly problem for many people during the fall. Small field mice and rats can easily find their way into a structure that isn't properly protected. These pests can cause huge headaches. The rodents cause damage to buildings by gnawing on wires and insulation, and they can pose a health hazard to humans if they contaminate food. Because rodent populations expand quickly, a small problem can turn into a full-blown infestation in just weeks.

Some structures also experiences problems with wasps, hornets and yellowjackets during autumn. Their populations grow during the final weeks of summer, and they begin looking for a place to overwinter. These stinging pests may find a home in walls or attics, and can surprise owners in the spring when the critters are discovered.

There are many other fall insects that can irritate people. Boxelder bugs, stink bugs, cluster flies and spiders are all common cool-weather pests.

Professional help
There are a variety of tactics pest professionals can take to assist clients suffering from a fall infestation. Insect or rodent control tactics can eliminate a current infestation, while preventative measures can eliminate the risk of a future pest problem.

Professional pest control companies may find that they are seeing a steady increase in business during this time of year, when autumn pests begin to make an appearance. Residential properties, businesses, warehouses and manufacturing facilities are all at risk for fall insect and rodent infestations.

To keep up with local fall pest control demands, many companies could benefit from using field service management software. This technology helps experts keep track of their businesses during busy times, and by implementing a field service scheduling system, pest control companies can stay organized with their appointments and client requests this fall. This can help field professionals better serve customers and ensure their pest control needs are met.

As winter approaches, your service experts may find the customers are increasingly concerned about the varying temperatures in their homes. While their upper levels are warm, homeowners may find that their lower floors are harder to heat during the winter months. HVAC servicepeople can create and distribute informative brochures and checklists that include money-saving strategies, such as: running furnace blowers constantly to keep air circulating or investing in a zoning system, which will ensure homeowners can control the heating on each floor of the house.

Even if a customer isn't complaining about a specific issue, there are still helpful suggestions HVAC employees can offer a client to ensure homeowners feel a personal connection to the service professional. Employees can recommend that homeowners replace their air filters and have their ductwork examined on a regular basis to prevent any unexpected problems. Field service technicians can also inspect systems and make suggestions as to what else may need to be done, so a homeowner isn't caught off guard by an unexpected problem.

It's important to let clients know their local HVAC service professionals are eager to serve them, while ensuring their homes are comfortable and safe. Show customers that their time and business is valued. Homeowners appreciate a company with exceptional customer service skills, and keeping clients happy by treating them well is key to ensuring sustainable success.

Energy experts have said long-term weather trends could spell trouble for the industry. Weather patterns may one day be a factor in delivering power to American communities, especially as older infrastructure becomes outdated.

Blackouts can be costly, and a large blackout could stall a region or country experiencing a power outage. Because people rely on power for transportation, work and entertainment, the consequences of a blackout would be far-reaching.

"Blackouts and brown-outs already cost our economy tens of billions of dollars a year, and we risk ever more serious consequences if we continue to rely on outdated and inflexible infrastructure," Energy Secretary Steven Chu told a Congressional committee.

The demand for electricity isn't slowing down, which further strains the electrical grids that power the nation.

The risks of the current grid system have led various organizations to push for smart grids, which supporters say are more efficient and pose less of a blackout threat. They will also create jobs, as electricians will be needed to update and assist in running the current system.

While communities consider the value of a smart grid system, some areas of the country are still dealing with a potential blackout from severe weather.

Reuters reported that recent heatwaves in Texas have pushed the state's electricity demand to some of the highest levels ever seen. Because of the strain on the electrical grid, some residents may be interested in making their energy usage more efficient, to avoid contributing to the risk of an outage and higher energy bills. It is important to keep up with the demands of more consumers, and electrical companies may benefit from using the latest field services software to better serve their customers.

Electricians can take steps to advise homeowners of the most effective ways to manage their power. Offering customers an energy audit service can inform homeowners exactly when they are using the most energy, and where they can save on consumption.

There are plenty of other tips electricians can give their clients to help them save on their energy bills. Servicepeople can advise homeowners to install programmable thermostats to prevent overheating or cooling their homes while they are not home or while they are asleep. Electricians can also suggest dimmers, which may reduce the amount of electricity used by lamps and other lighting fixtures.

The largest growth worldwide will likely be seen in Asia, as countries such as China, Indonesia and India continue to industrialize and invest in modern amenities. China's enormous population will require the nation to develop a sewage system for sanitation concerns, furthering the country's need for the latest plumbing products. The country's rising income levels will also contribute to its demand for these goods.

It is anticipated that North America will probably see the second-fastest growth in the world. While Canada and Mexico are expected to enjoy significant improvement, the United States will lead developed nations in demand for residential plumbing products and services. The United States is expected to see remarkable gains in the plumbing industry, as the country recovers from a long recession. Much of this growth will probably be in the construction industry, which took a hit while the economy struggled, but is expected to bounce back.

The plumbing product industry can often be measured by the health of the construction trade. A slump in the housing market and an uncertain economy resulted in a lack of residential construction projects over the past several years. However, a recovering private sector and growing global populations are expected to push the construction industry to build more homes in expanding areas. This will result in an increased demand for plumbing appliances to outfit new structures, as well as home improvement projects among current homeowners, according to the report.

As a result of the expected growth, plumbers may see more demands on their time, as they rush between appointments. As the industry starts to recover, small business owners may want to consider the perks of field services software, which can ease the stress of managing a business. They may also see the benefits in having a mobile workforce, which can lead to greater operational flexibility and improved worker performance. Field service scheduling may enable small businesses to better serve their customers, as the tool may allow companies to be more organized and properly staffed. A company that uses new technology to operate smoothly during busy periods may increase their level of customer service and satisfaction, leading to loyal consumers.

The survey showed that lending to small firms rose 3 percent, a 15 percent increase from the same time last year. This came as a surprise, after small business loans dropped for five of the previous six months.

While a 15 percent increase may sound like a significant number, it does not take into account other PayNet data, which showed some companies are struggling to pay their bills. For the first time since January 2010, loan payments overdue by 30 days or more increased. However, accounts overdue by 90 days or more saw a decrease.

Sluggish borrowing combined with a hold on hiring this summer suggests that small businesses are hesitant to expand in the current economic climate. To assist companies that have the desire to grow, the Obama administration recently pushed for new legislation to increase the size of SBA loans. The administration wants to improve credit access for these companies, as well. 

SBA loans can assist businesses that are struggling to get started, or those that wish to expand. These loans can help small businesses invest in new technology, such as field service software, or tools that can help a company build its mobile workforce so it remains competitive.

Lured in by the prospect of lower energy bills, residents, business owners and builders are seeking out newer, high-efficiency HVAC systems that will efficiently heat and cool their homes and offices. These new installations can save money when running as intended, in addition to being better for the environment than traditional systems.

Often, building occupants don't realize that energy is wasted when their HVAC system replaces indoor air with air from the outdoors. The energy waste can lead to higher utility bills, but an efficient HVAC system can save buyers money in the long run as their energy bills decrease.

Consumers' preference for more efficient HVAC units has in turn forced HVAC field service professionals to become more efficient as well. Because of the influx of calls related to new installations, many HVAC units have had to reevaluate processes and streamline operations. For many HVAC technicians, new technology and software solutions have made handling higher call volumes and more daily customers easier and less problematic.

The introduction of efficient HVAC service software has enabled numerous HVAC professionals to increase the customers they work with, and thus, their revenue opportunities. In addition, it has allowed for more personalized visits – a big plus among customers – as techs are able to quickly receive updated work history information about particular sites and homes.

The efficiency trend appears to be a major focus for both customers and field service workers, and is showing no signs of slowing.

The continually slow rate of growth this year hints that small businesses are unwilling and unlikely to make any significant hires at this point. One of the factors behind uncertainty in the entrepreneurial community may be the upcoming presidential election.

"Any serious job creation this year will have to come from large firms or new small firms created to meet the needs of millions of new consumers due to population growth," said NFIB chief economist William Dunkelberg. "But existing small businesses are unlikely to expand before the election."

This report contradicted findings from payroll company ADP, which found small businesses hired more employees in August. The ADP report found 99,000 new jobs were added at small companies. The NFIB and ADP use different sources to determine their data, which may explain the disparity in the numbers.

The flat job creation reported by the NFIB did appear to be consistent with the Labor Department's employment release, which showed that the economy added 96,000 jobs in the month of August. The department's latest release also reduced job creation estimates for the previous two months.

While some small business owners are reluctant to grow and some entrepreneurs are holding off on their plans to launch a company, there are ways businesses can expand and grow in a struggling, uncertain economy. While a mobile workforce may help in reducing costs associated with traditional businesses, keeping clients satisfied is another way to stay successful. Embracing new technology and customer service best practices may enable companies in the industry to cultivate loyal relationships with consumers.

The piece states that entrepreneurs and aspiring business owners in large metro areas may have more advantages than their rural counterparts due in part to a larger customer base and greater networking opportunities, but the results of a recent study from the Small Business Administration reveals that entrepreneurs in flyover country are just as likely to start their own business.

"But they've been just as hard-hit by the slowdown in the U.S. economy," Blackwell writes. "And when it comes to getting a helping hand, rural small-business owners are often overlooked, as programs such as Goldman Sachs' 10,000 Small Businesses focus their outreach in major cities."

As a response, the U.S. Department of Agriculture and other organizations are launching programs that are designed to help promote rural entrepreneurship across the country. The news source stated that the Iowa Economic Development Authority recently received $200,000 to help revitalize its downtown districts.

In the meantime, current small business owners may want to work to improve their customer base and their overall operations in order to make themselves more competitive in their industry. To expand client lists, small businesses can ramp up marketing and advertising tactics and equip employees with tools that allow them to more effectively communicate with customers and complete tasks on the go. More and more companies are building a mobile and flexible workforce to help improve efficiency and enable workers, from field service technicians to investment bankers, to be more productive.

Stories about cases of West Nile virus and Eastern equine encephalitis (EEE) have swept the country, and parents are becoming concerned about sending their children back to school with the diseases continuing to spread. School district administrators have increased the demand for insect control professionals to keep their students safe.

Many students spend time outdoors during the school day and thus are at risk of suffering a bite while on school grounds. Whether they're walking to class, playing at recess or at after-school sports practice, there are a variety of times pupils are outdoors and at risk of getting West Nile or EEEV .

Some districts in areas hit severely by mosquito-borne illnesses are taking the precaution of having pest control professionals treat school grounds to get rid of the insects.

In order to properly respond to the influx of mosquito-related calls at schools, pest control companies may need to embrace practices and tools that improve efficiency. Some pest professionals have introduced field service scheduling software into their daily operations to maximize worker availability and maintain an organized workforce. With this type of tool, leaders at pest control operations can effectively dispatch exterminators to school fields, playgrounds and educational buildings to address mosquito and other pest concerns.

The increase in wasps is likely due to the mild winter and hot summer. Freezing weather usually kills a large amount of queens and nests, but warm winter days made it easy for the pests to survive.

The pest control industry used to respond to several calls about wasps over the course of an entire summer. Some pest companies are now trying to manage up to five wasp-related calls a day. This huge increase in wasps has led to a need for field service scheduling technology to keep the pest control industry on top of client concerns.

The explosive wasp populations aren't expected to diminish soon. This time of year is typically when exterminators see the greatest number of wasp-related calls, even before the wasp population dramatically increased. Buffalo-area Time Warner affiliate YNN reported that the pest control industry will likely be busy eliminating wasp nests until the next big rain, or possibly until the first frost of the season.

The piece highlighted how small business owners have a different viewpoint on where the economic recovery is at when compared to their counterparts who own large businesses.

The Street cited a Reuters report of the New York Stock Exchange's yearly economic survey, which found that more than two-thirds of CEOS of big businesses said economic conditions were fair with 20 percent stating that conditions were less than ideal. Of the small business owners who were surveyed, 39 percent said conditions were poor while just under half said that conditions were fair.

For aspiring small business owners, the decision of where to go to take out a loan can be a difficult one to make, according to The Street.

"Are small banks the best place to get a small business loan?," she asks. "Perhaps not, according to research conducted by professors at Harvard University and Yale University. In one sense, local banks are likely to be a better option to find small company funding when compared to big national banks because they have more autonomy over lending decisions. However, the choice may be better only if there is other bank competition, the research finds."

For entrepreneurs who have already taken out a loan and started their small business, maintaining a strong customer base is the best way to stay successful no matter what the economic climate may be. Maintaining a strong staff of field service professionals who can communicate effectively with customers away from the job site can also be an effective way to garner customer loyalty.
 

Entomologists from the University of California, Riverside will address a number of pest-related questions for the benefit of consumers and pest control business owners alike, according to a piece from UCR Today.

“This conference is an excellent occasion for the public to learn about a portion of the diverse work UCR entomologists are doing and the impact that this research has on the citizens of California,” Rick Redak, the chair of the Department of Entomology, who will discuss in the afternoon the glassy-winged sharpshooter, told the news source. “The topics covered will demonstrate the results of our research as well as the many benefits this work is providing.”

Attending educational seminars may provide a major boost for pest control companies striving to become the thought leader in their respective markets. By staying abreast of all the latest industry news, pest control businesses may be able to impress prospective customers and leave a positive lasting impression. 

HVAC companies can offer their own tips and guidance to their customers in an effort to not only establish a relationship, but increase customer satisfaction overall.

"One challenge of home ownership is that the potential for expensive repairs is always out there," said Tom Rusin, CEO of HomeServe USA, a premier provider of emergency repair service plans. "While unexpected problems can never be completely avoided, there are measures homeowners can take to protect their home now, and avoid costly repairs later.”

Other ways that owners of HVAC companies can increase customer satisfaction is to equip their field service professionals with new technology and tools that allow for paperless billing and faster service times. The more efficient the field service worker, the faster he or she can complete jobs, which makes customers happy and gives the field technician more time to take on additional calls. 

However, the survey also found that fear of government action and possible regulations were high among the main concerns that small business owners faced moving forward.

The results of the survey, which polled 3,856 owners of small businesses on 75 issues they face, mandatory sick leave was No. 64 with a mere 8 percent listing it as a critical problem and 34 percent saying it is not a problem at all.

Of the issues that ranked high, health insurance came in at 52 percent and uncertainty surrounding the economy registered 38 percent.

As a small business owner, prioritizing the well-being of employees, from specialists behind a desk to field service pros out on calls, is important, as a happy and motivated workforce is typically a productive one. To keep morale high among staff, business leaders may want to offer performance-based incentives, such as additional vacation days if a worker meets a set goal or objective, as these types of rewards may result in a performance boost, as well.

"There are potentially large cuts in federal spending looming in the coming months," states the piece, contributed by Newtek, the small business authority. "However, business owners listening to television and radio are reacting to those future cutbacks now. The looming cuts are causing some business owners to delay hiring or even laying off staff in order to prepare for an anticipated reduction in business."

Small business owners can take care of themselves, regardless of the assistance they may be getting from the federal government. And with a presidential election on the horizon, there is no telling where the state of small business funding will be in the coming years.

In the meantime, small business owners can give themselves the best chance to succeed by staying abreast of funding opportunities and conducting internal audits to ensure they're running as efficiently as possible. Identifying outdated processes and replacing them with more efficient tactics has helped many companies save money since the recession hit.
 

The Dodge City Daily Globe reports that Commerce Secretary Pat George, Labor Secretary Karin Brownlee, Revenue Secretary Nick Jordan and Securities Commissioner Aaron Jack will bring the Kansas Small Business Empowerment Tour to Dodge City on September 11.

“There has been a great deal of change in the past 18 months as we've worked to create a business environment that is welcoming to businesses and helps promote private sector job growth,” Kansas Commerce Secretary and Dodge City resident Pat George told the news source. “The enactment of tax reform to help small businesses and individuals was huge, and we know there are a lot of questions. We want to visit with Kansans to answer their questions.”

Small business owners in Kansas as well as across the United States should know about the upcoming tax environment, especially with the presidential election just around the corner. Understanding how taxes affect a company's bottom line is crucial for small businesses looking to effectively plan for their future. Before companies can bring on new workers, invest in new technology or seek out a larger office space, they need to fully understand all of their monthly and annual expenses, including any taxes they're required to pay. Otherwise, they run the risk of making fiscally irresponsible business decisions.

The company's 2012 Small Business Technology Poll found close to 90 percent of small businesses use smartphones with more than 40 percent saying their workers use phones away from the office to get the job done. This is an 80 percent increase compared to the past three years.

Integrating mobile devices into business operations is more than just a passing trend, it is becoming crucial to running a company efficiently and successfully in the 21st century. It is important for businesses that integrate mobile devices into the workplace and company operations to regulate and govern digital activity as it has such an important effect on customer relations and keeping track of sensitive data as well.

A successfully integrated mobile device program in the workplace has a number of benefits including the ability to eliminate paperwork and other outdated, old-fashioned methods of keeping records that can lead to a greater chance of making costly errors, miscues or mistakes. In addition, improving and upgrading technology and software offerings allows for a greater opportunity to establish relationships with customers by allowing employees to communicate with them directly and ensure a timelier delivery of services.
 

One way small business owners are growing their customer base and attracting new consumers is by taking part in surveys and using the results to get a better gauge of their strengths and weaknesses.

The news source stated that web-based surveys and information gathered from various social media sites have become the leading research tools for small business owners, as this type of analysis can be done in a cheap and effective manner and lead to usable results.

Michael Winnike, chief executive officer of California-based Happy Goat, said his small caramel operation has grown extensively over this past year due in part to customer surveys.

"[The surveys have] given us access to information that we wouldn't get by other means," Winnike told the news source. He says the data aggregated from the surveys will help his company determine which retail chains should carry his caramel products.

Small business owners across numerous industries can depend on their loyal customer base to motivate other uninitiated consumers to try out their services. Developing a strong following can lead to brand recognition and an even greater presence in any marketplace.
 

The Virginia government recently launched a website that is designed to help pest control professionals, as well as homeowners and gardeners learn ways to safely use pesticides in the treatment of various infestations.

With many pest infestations occurring on a seasonal basis, Virginia's Commissioner of the Department of Agriculture and Consumer Services, Matt Lohr, told Richmond CBS affiliate WTVR that the website will be updated periodically throughout the year and will contain information related to new and emerging pests as they become relevant.

He added that the government site will also include resources compiled from numerous sources including the federal and state governments in addition to professional organizations and universities.

Pest control company owners can use the website and other resources to educate their field service technicians on best practices to use while on the job. These professionals can use their knowledge to communicate effectively with customers.

A recent piece for California's Hanford Sentinel highlighted Deez Electric, an electrical contracting company that has not only survived but succeeded in the down market due in part to the power of networking.

“I’m not a salesman,” Dennis Galaviz Jr., company owner, told the news source. “I’m just a straight-up guy. Strangely enough, that has been my biggest sales tool. You can’t fake being genuine.”

Galaviz added that close to 90 percent of his work comes through his time with the Executive Association of Tulare County and the Kings County Executive Association.

Small business owners in the electric industry, as well as in other field service sectors, can take heed of Galaviz's advice and use networking to increase their customer base.

There are a number of challenges that are presented to small business owners when it comes to not only staying operational and profitable, but also competing with larger businesses that may have more assets and other resources.

Getting a leg up on the competition can be done by employing several useful tips, as outlined by Harrison in his blog piece for the Post.

"It’s best to start with an internal marketing audit, in which you talk to your staff and management team about their attitudes toward the brand and business goals," Harrison writes. "But afterward, it’s even more critical to talk to your external audience. This second part should be done through qualitative and quantitative research conducted by a third party."

In addition, he adds that qualitative research can involve either focus groups or in-depth interviews, also referred to as IDIs. Knowing what customers want is a very important aspect of running a successful business. Qualitative research allows for intensive conversations with the customer base and allows the business owner to gain a realistic understanding of what motivates consumers' decision making process when it comes to choosing particular brands and products.

"There are many different tactics that research directors and moderators use to get the best results from these conversations with the target audience," Harrison writes. "But when conducting both IDIs and focus groups, preparing discussion guides and pre-screening respondents are imperative."
 

The Centers for Disease Control and Prevention (CDC) said reported cases totaled 1,118 as of August 21, including 41 deaths. As of August 22, the total number of deaths reached 42 with the most recent incident occurring in Arkansas.

The cases are not just isolated to a few states, as 38 in total have reported cases of the virus – far more than when West Nile was first detected in the country in 1999, the news source stated.

"The peak of West Nile virus epidemics usually occurs in mid-August, but it takes a couple of weeks for people to get sick, go to the doctor and get reported," said Dr. Lyle Petersen, the director of the CDC's Vector-Borne Infectious Disease Division. "Thus we expect many more cases to occur."

Pest control companies around the United States will have to prepare for the surge in call volume related to mosquito infestations. Although it is important to keep in mind that not all mosquitoes carry the virus, it is always best to take the proper precautions.  It's worth noting that not all individuals bit by an infected mosquito will contract the virus. The CDC states that roughly 80 percent of those bit by a mosquito infected with the West Nile virus do not get sick, and 20 percent show relatively mild symptoms.

Still, educating individuals on the importance of pest control when it comes to disease-carrying pests like the West Nile mosquito may help save people's lives. Pest control professionals should stay abreast of the latest pest trends and share their expertise with customers, as it could potentially distinguish them as leaders in their industry.

Myron Hrycyk, the chief information officer at utility company Severn Trent, told Computerworld UK that his company is weeding out various outdated ways of conducting business and is turning to mobile computing to improve the way it serves its customers.

“We have got around 2,000 field workers, out repairing leaks and maintaining our infrastructure,” he told the news source. “Over the last few years, we’ve provided them with tough, ruggedized laptops, which work in the field, are easy to use and give our people all the information they need.”

Small business owners can take advantage of the trend displayed by Severn Trent, and update the way they conduct business. In upgrading technology and software, and equipping field service technicians with the tools and equipment necessary to improve customer satisfaction, small businesses in the HVAC, pest control, plumbing and electrical industries can give themselves the best chance at gaining a larger share of their respective markets. 

The second quarter 2012 Small Business Barometer revealed a slight improvement in confidence regarding small business owners' finances. The survey covered small businesses across the country in an attempt to assess business projections over the next six months and gauge financial conditions.

According to the survey, a majority of small businesses reported the financial aspect of their businesses either stayed the same or improved during the second quarter, with 44 percent saying they improved their financial standing compared to the same period a year ago.

“This quarter’s survey results suggest that business is generally holding steady for small businesses; the current economic environment and overall business performance continue to hold their own or improve, and while hiring is far short of pre-recession levels, we’re seeing small businesses making plans to hire new employees in numbers that are among the highest we’ve seen in the past two years,” said Jon Witter, president of Retail and Direct Banking at Capital One.

Despite the slight improvement by the nearly half of small business owners surveyed, local economic conditions remained relatively unchanged in the eyes of the survey's respondents. As a result, these small business owners are not as optimistic regarding their business prospects as 2012 draws to a close.

“Though these are promising signs, as we look forward, we’re also seeing some hesitancy and concern about prospects for the remainder of the year, as well as a limited line of sight to growth – demonstrating small business owners are moving forward with continued caution and pragmatism as they consider their plans and projections for the coming months," Witter added.

When it comes to financial performance and spending, the survey found that economic conditions for small businesses on a national basis are stagnant, with 45 percent of small businesses reporting that their economic conditions are roughly the same compared to this time a year ago. This is a 2 percent increase compared to the last quarter and a one point decrease compared to the second quarter last year.

Pest Control Technology is reporting that 78 individuals in Mississippi have now been diagnosed with West Nile virus, and one death has already been attributed to the virus. Cases have been rampant across the Bible Belt as both Texas and Oklahoma have also recorded numerous cases.

“Activity has been confirmed statewide, but most cases are in central and south Mississippi,” said Jerome Goddard, associate professor of medical and veterinary entomology with Mississippi State University’s Extension Service. “There were 52 total cases in 2011, and my best guess is that we are poised to have more than 100 cases this year.”

West Nile virus is spread by mosquitoes that have bitten an infected bird, and can lead to those who witness infestations of mosquitoes to contact their local pest control professionals to eradicate the insects. As a result of the West Nile scare, pest control companies in Mississippi, Texas, Oklahoma and elsewhere are having to take on extra business to deal with the situation.

“Everyone in Mississippi should take the proper precautions, no matter where they live,” said Wendy Varnado, entomologist with the Mississippi Department of Health. “West Nile virus is found most often in urban areas, but just because it hasn’t been confirmed in an area, doesn’t mean it’s not present. It can show up anywhere.”

So far, 25 counties in Mississippi have had confirmed human cases of West Nile virus, as reported by the state's Department of Health. These counties include Clarke, Copiah, Forrest, Lamar, Jones, Lawrence, Smith, Sunflower, Wayne and Yazoo, among others. Rankin County's 16 confirmed cases was the most among the state's counties, the news source stated.

So, how can small business owners that specialize in pest control services cope with the surge in business during these last few warm weather months? Updating technology and software among their field service professionals is one effective method. By fitting staff members who work off site with smartphones, digital tablets or laptop computers, pest control businesses may be able to improve communications with field workers and provide them with the up-to-date information they need to address calls efficiently and safely.

The leaking pipes are the result of a water system that is in some places more than 100 years old. Old cities like Washington, D.C, still use some pipes that were in use before the Civil War, and they are breaking on a regular basis.

A report by NPR revealed that Washington, D.C., is beginning to replace its water system at a faster rate than other cities across the country. Because the pipes have leaks at all times, the system requires constant maintenance and updating. George Hawkins, general manager of D.C. Water, told NPR that the district is replacing 1 percent of the water system per year, which is far above the national average replacement rate. This number is also significant, considering the vast networks of underground water systems necessary to supply water to an entire city.

This replacement trend is resulting in an increase in field service scheduling, especially in the D. C. area, as the city attempts to keep up with its leaking pipes and replace older systems.

Many schools across the country are making sure their HVAC systems are running properly or replaced entirely. Air conditioning systems are being checked to make sure they are in top shape, as a comfortable learning environment is an integral to educational development. Heating is also being evaluated, to ensure there will be no issues once the cool autumn weather blows in.

Lighting systems are being updated as well in some schools, keeping electricians busy as they replace systems that are no longer efficient or easy on the eyes. According to Huntsville, Alabama-based CBS affiliate WHNT, one local high school just replaced a lighting system that was installed in the 1970s.

Electricians and HVAC professionals may want to spruce up their marketing efforts at nearby school districts during the next couple months so that they are the first businesses school administrators think of for their lighting or air conditioning needs.

Ramon Ray and the Smallbiztechnology.com Team write that social media does not merely allow a business to sell its product, but it does in fact allow so much more, including opening a line of communication between the business and new and old customers.

"'If a business just wants to 'sell', social media would surely disappoint," the blog post states. "You’ll see some random lead generation but it’s far from sustainable. Social media demands pure engagement between you and your customer. Just as two friends meet and discuss anything but business, your 'business' has to take this approach with the world waiting to engage."

Communication is key for small businesses looking to impact their customers in a successful manner. Equipping field service technicians with the latest software on their smartphones can also contribute to efficient communication across all channels.
 

The American Mosquito Control Association reports that cases of West Nile virus and EEE in coastal areas are leading to a surge in calls for pest control companies in the area.

"These diseases are normally most prevalent in late summer, but have appeared unusually early this year," said Joseph Conlon, technical advisor, AMCA. "An unseasonably warm winter and elevated rainfall levels may be to blame in coastal areas."

West Nile virus is also prevalent in desert regions and on the West Coast. Pest control companies can prepare for increased business in just about every part of the nation, as bed bug, termite, ant and other infestations are also on the rise. Small businesses in the pest control industry should prepare their field service technicians for the influx in call volume by equipping them with technology and software that will allow them to streamline processes and operate more efficiently.

CNN reports that Mayor Mike Rawlings announced the city is facing a crisis, as at least 14 individuals in the state have died from West Nile virus. Nationwide, 26 individuals have died from the virus, which is spread by infected mosquitoes.

"It is not clear why we are seeing more activity than in recent years," Marc Fischer, a Centers for Disease Control and Prevention medical epidemiologist, told the news source. "Regardless of the reasons for the increase, people should be aware of the West Nile virus activity in their area and take action to protect themselves and their family."

Home and business owners across the country who are experiencing a surge in mosquito activity will likely turn to pest control companies in large volumes to deal with the issue. Company owners may want to prepare for this by equipping their field service technicians with new software and technology to help deal with the increase in calls.
 

Simon Benn, a business owner and author of "Less Stress and More Profit: How Small Business Owners Can Be Happier Today and Richer Tomorrow," says there are effective ways to keep stress levels under control.

He writes that there is no real way to go into owning a business with a full knowledge of time and stress management, and many entrepreneurs have to learn on the go. He added that learning from mistakes is the only way for an entrepreneur to truly cut his or her teeth on successfully running a small business.

Small business owners can also make life easier on themselves by upgrading their software and technology offerings, especially when it comes to off-site work and the jobs their field service technicians conduct. Improving communication and GPS location standards can translate to notable customer service improvements.
 

The Small Business Optimism Index dropped a slight 0.2 points to 91.2 after several months of consecutive growth. In addition, hiring and capital among small businesses remained weak due to the fading optimism.

"Congress has recessed without a plan to resolve our calamitous debt/spending cycle or a lasting answer to our dangerous fiscal cliff," said NFIB’s chief economist William Dunkelberg. "Meanwhile, the White House has presented us with some 'fuzzy math,' asserting that only 3 percent of small businesses will be impacted by planned tax increases. That's not true."

However, small business owners can give themselves the best chance to succeed and grow by conducting a review of the internal processes and looking for outdated practices. A number of companies have realized they may be able to boost performance and revenue by upgrading their technological equipment, as many of the latest software and devices allow business processes to be completed in a more organized and efficient manner.

A comprehensive study from the British Pest Control Association showed a high number of infestation cases related to wasps, bed bugs, rats and mice.

"This is the most comprehensive study of the demand placed on local authorities for pest control ever carried out and it covers a period when the austerity measures were starting to bite," said Simon Forrester, chief executive at the BPCA. "'There may be a number of local factors why a council appears towards the top of one of the lists, but on a national scale the BPCA is concerned that pest control budgets are being hit."

Pest control companies in the United Kingdom can expect continued high call volume for the rest of the year as weather is also playing a role in the increased number of infestations. These businesses need to review their processes and best practices to ensure they are supplying their field service technicians with the tools they need to continue to operate as efficiently and effectively as possible during periods of increased call volumes.

The consent agreement between the Board of State Examiners of Plumbers and Gas Fitters and Roto-Rooter’s Stoughton affiliate, Nurotoco of Massachusetts Inc., arose out of allegations that Roto-Rooter

The Patriot Ledger reports that the Board of State Examiners of Plumbers and Gas Fitters recently reached an agreement with one plumbing company after concerns were raised that the company was appointing apprentice plumbers to perform work without the proper supervision from licensed plumbers. As a result of the agreement, the plumbing company will use new procedures when conducting home visits, obtain new corporate licenses and pay a $1,500 fine.

Operating under the proper guidelines and meeting accepted standards is essential for plumbing companies that want to sustain their business and build a solid reputation within their markets.

In some cases, field service companies need to go beyond state regulations and meet the standards set by their local competitors if they want to keep their business operating at a high level. Whether that's by adopting the latest field service software or deploying cost-effective marketing strategies, plumbing companies cannot remain stagnant if they want to be leaders in their field.

According to a recent piece for Express Computer, Miku Jha, a senior solutions architect with IBM Worklight, says historically technology has been provided by organization heads to workers, but now more and more businesses are allowing their employees to use their own personal smartphones while on the job.

Jha says companies in the United States have yet to become as "device-agnostic" when it comes to the bring your own device movement, with the majority of organizations in the country supporting Apple-based devices including iPhones and iPads, most notably at the CTO and CIO levels.

“What you define as work and what you define as personal is a gray area," Jha said. "There is no clear separation between the two. A user can have a game running in the background, be accessing office email and enterprise applications and could be chatting with friends on IM simultaneously."

Blogs can be used as an informal, interactive tool for HVAC companies to interact with their prospective customers in a light-hearted manner, while also providing them with useful resources and information concerning their various HVAC needs.

"A blog allows you as an HVAC contractor to give an invaluable gift to your customers and customers-to-be: The benefit of your expertise in the field," Pulizzi writes. "As a local source of insider knowledge about heating and cooling topics, you can be a real asset to homeowners in your community."

He added that it is important for owners of HVAC businesses to stock their blogs with posts that specifically reflect their expertise in the field, but that can be tricky. The average person may not understand overly technical jargon related to the HVAC industry so it is the business owner's job to make sure the writing on the website is easy to comprehend, but also authoritative and informative enough to woo potential customers.

Also, the reader should have a reason to care when reading about HVAC, Pulizzi writes. What is in it for the homeowner? How can they benefit from the services the company provides? All these questions and more should be answered in the context of any HVAC-related blog post.

"An example: The inner workings of photovoltaic panels may be endlessly fascinating to HVAC contractors," he writes. "What’s important to relate to customers, however, is that solar panels can harness the sun’s energy to heat their water. This means fewer carbon emissions are released, meaning a homeowner can significantly reduce their negative impact on the environment."

In addition, readers should be urged to take action and address their various HVAC needs. If the blog has done its job, then the reader will start the process of securing that particular company's services. Once the reader has been attracted, it is up to the company's field service professionals to deliver high quality service to retain the customer.

Federal Computer Week reports that for the fiscal year 2012, the Equal Employment Opportunity Commission witnessed a 15 percent budget cut in its base for IT spending, which is attributed in part to its BYOD program.

“We provide BlackBerry devices to about 20 percent of the EEOC workforce, and we were paying close to $1 million – $800,000,” said Kim Hencher, chief information officer, at an August 8 panel discussion at the Federal Mobile Computing Summit organized by Mobilegov.

Although some small business owners may think that they do not have the means to institute and govern an effective BYOD policy, the financial returns could be significant enough to warrant an in-depth analysis of the option. Field service professionals can especially benefit from BYOD as it allows them to use business-specific apps and software on devices they are already familiar with to deliver top-notch service.

Juniper's research found that the number of employee-owned devices that will be used on the job will grow from 150 million to 350 million in less than two years.

"While BYOD has become an ‘inevitable’ trend for the enterprise, businesses need to create new end-user IT policies and address the key security issues emerging," said Nitin Bhas, author of the report. "New device management policies and security measures need to be put in place."

In the meantime, businesses that are not fully prepared for the BYOD movement should take the time to establish policies and other measures to help their workers better understand what is expected of them and their use of personal devices like smartphones, digital tablets and laptop computers.
 

The Heating, Air Conditioning and Refrigeration Distributors International's "Monthly Targeted and Regional Economic News for Distribution Strategies Report" showed that HVACR average distributor sales in the United States for June this year dropped 1.8 percent, which is the first decline on a month-over-month basis this year.

"June numbers were underwhelming, a likely correction for the strong May and unseasonably early heat in 2012," said HARDI economist Andrew Duguay. "The weak June should be taken into context of the strong May and sales are still up 3.5 percent on average over the past year. The Southwest continues to be the best performing region over the past 12 months, up 10.6 percent, but June came in flat (-0.2 percent) versus last June."

On a regional basis in the United States, the report found noticeable declines in five of the seven areas, as Days Sales Outstanding – a measure of how quickly customers pay their bills – dropped off for the second straight month, marking the third decline over the past 10 months. Meanwhile, distributor productivity that is reflected by sales made per worker continued its trend with a third straight month experiencing growth, as it also exceeded May's numbers by an additional 6 percent.

"The roller coaster that is 2012 continues," said HARDI executive vice president and COO Talbot Gee. "May's eye-popping numbers have been tempered by June's modest decline, and I expect yet another reversal when we likely see strong July numbers. It is, however, time to consider the potential for 'election paralysis' until November's outcome provides some general direction to business owners and homeowners as to what the economic and tax environment is likely to be next year."

However, it is yet to be seen how the HVAC industry will respond following the 2012 election. Regardless, field service professionals in the HVAC industry should prepare themselves for a surge in business by using the latest technology and software at their disposal.

The Centers for Disease Control and Prevention (CDC) reports that as of July 31, there have been 241 cases of West Nile virus and four deaths reported from the ailment, which is the highest number of cases reported through the end of July in eight years.

"The CDC is closely monitoring West Nile virus reports from around the country," said Roger Nasci, chief of CDC's Arboviral Diseases Branch. "Compared to this time last year, the number of reported human cases is much higher. People spending time outdoors, particularly in areas of the country where WNV activity is increasing, should take precautionary measures to avoid being bitten by mosquitoes."

The number of cases continue to grow and the National Pest Management Association, along with government health officials, are warning that in some areas, mosquito season could represent a severe public health threat. Health officials in Texas have reported that cases of West Nile virus in the state are at "epidemic levels."

"In addition to protecting oneself, NPMA is asking the public to help by limiting the number of mosquito breeding grounds around their homes," said Missy Henriksen, vice president of public affairs for NPMA. "Mosquitoes can breed in as little as half an inch of water, so it's important to take stock of any items that may collect water after a rainfall such as flowerpots, children's pools and toys, grill covers, and others."

West Nile virus is transmitted through the bite of a mosquito that has fed on a bird already infected with the disease. Although fear of contracting the disease has yet to reach crisis levels, pest control professionals may witness a surge in business over the next few months as individuals, especially in Texas, grow wary of the possible dangers.

The Press Association is reporting that as many as 29 councils across the U.K. are closing their pest control services in an effort to save money.

"Many people who can't afford pest control need to find some sort of support," Simon Forrester, chief executive of the British Pest Control Association, told the news source about the importance of these councils and their pest control services. "They're often the ones who have the worst pest problems where they live."

This trend will free up the marketplace for private businesses that specialize in pest control. In keeping up with an expected increase in call volume, pest control companies and their field service pest professionals should adopt new technology and software to better serve their new customers in the U.K. and elsewhere around the world.

During the recession, the drop in new home construction and fall off in housing and construction markets led to a drop in plumber demand, but that is expected to change soon.

“Although the industry benefits from steady demand for repairs, the industry's pool of customers was limited by the steep drop in new building construction,” said IBISWorld industry analyst Andrea Alegria. “At the same time, declining income lowered demand for plumbing renovations and upgrades to existing properties.”

Alegria added that contractors are constantly looking for ways to cut costs until business picks up. Also, the industry is made up of many small companies that are vying for a larger part of the market.

Plumbing companies and other field service businesses should not cut costs when it comes to implementing new software and technology, as these developments can improve customer satisfaction and increase business across the board.

The key findings of the report include 10 of the HVAC companies surveyed are prime for a takeover. In addition,  9 of the 100 companies have been rated as in danger and 12 companies experienced greater than a 10 percent boost in sales last year.

Also, seven of the companies analyzed completed a pre-tax loss and 40 HVAC companies experienced a drop in sales last year.

However, a number of HVAC companies are looking to new technology as the means of improving their earning potential, as new software solutions are allowing these businesses to streamline operations and reduce overall inefficiencies and costs. Although updating devices and business practices may seem daunting to some, the current state of the HVAC industry is encouraging change. By using software and tools specifically designed for field service professionals, HVAC technicians are finding ways to improve performance while reigning in unnecessary spending; two keys to achieving sustainable growth.

In a recent blog post for GreenBiz.com, Jennifer Kho, a digital strategy editor for the website who covers business and the environment, writes that smart building materials have evolved in and of themselves over the past 10 years and have not only become more energy efficient but also less toxic and more durable.

Human beings regulate their internal temperatures themselves through homeostasis, an ability the HVAC world is looking to expand upon.

"If you look at living organisms, one of the most basic things they can all do is regulate their own internal conditions," Ximin He, a postdoctoral fellow at the Harvard School of Engineering and Applied Science and the Hansjorg Wyss Institute for Biologically Inspired Engineering, told the source. "It's how organisms survive in different seasons and face the constant challenges life throws at them."

He, along with other researchers at Harvard University and several at the University of Pittsburgh, are working to integrate the natural human process of homeostasis with the HVAC industry and its technological developments moving forward.

Self sustaining materials in the HVAC industry are still a way's away, however, as Kho writes that they must first get out of preliminary lab testing before going to the federal government for approval. She cites He who estimates that consumers are still at least three or four years away from seeing a market-ready product in these new materials.

In the future, materials will be available that will keep electronics cool without the need for fans or other forms of external temperature-regulating tools, the news source stated.

"We have a lot of follow-up research to do," He told the news source.

Home and business owners are increasingly turning toward HVAC contractors to help them get through this sweltering summer. To get a leg up on the competition and become a leader in the industry, HVAC companies may want to pursue accreditation from North American Technician Excellence (NATE).

"Technician certification is not mandatory in the HVAC/R industry, however, numerous contractors require their technicians to acquire and maintain NATE certification to ensure their proficiency in the technical aspects of HVAC/R service and installation," NATE states. "In addition, countless individual technicians undergo stringent certification testing to be able to proudly exhibit their individual competency."

HVAC companies can also give themselves an advantage over their competitors by adopting the latest technology and software. Combining respected credentials with business-enhancing technology may be the boost these organizations need to operate more efficiently, increase the client base, retain customers and generate more revenue. Considering the unprecedented heat this summer, and the resulting demand for HVAC services, any technology or tools that can boost field service operations and maximize performance will be key for growth. 

Not all SMB owners know that they have some leverage when it comes to negotiating price, and that they may also have the ability to waive extra fees based on the amount of business they provide for the dealer.

For purchases of one fleet vehicle or more, the dealer fee of as much as $600 could be waived if the buyer knows how to haggle. Not many buyers know that "dealer fee" is a somewhat an arbitrary number that dealers come up with to earn more revenue. Buyers that demonstrate brand loyalty by coming back to the dealer for future fleet vehicle purchases may be able to have the dealer fee waived.

Running a small business is anything but cheap, but owners who know how to cut costs where it counts and use the money saved toward operations and improving customer service overall will find that is the best way to grow and improve their company.

"Move-in day is not the only time to be concerned about pests," said Kim Reynolds, entomologist and regional technical director at HomeTeam Pest Defense. "Many fall pests, like stinkbugs, rodents and crickets, have arrived early this year and in abundance. They will begin to look for a way indoors when cooler weather arrives."

With college students flocking back to campuses across the nation, dormitories, apartments, houses and other forms of student housing can be home to bed bugs and other pests. Pest control companies that serve college towns will likely experience a surge in call volume over the next several months as the upcoming school year kicks off.

"Bugs are thriving and they aren't just a nuisance to homeowners," Reynolds added. "College students about to set up residence should take some precautions when it comes to pests. Before purchasing used furniture, check it carefully for Drywood termites and German cockroaches. If you are moving furniture that has been stored over the summer, or if your dorm room or apartment comes furnished, check for these pests in all furniture (especially desks and dressers)."

Although students may do their best to prevent a bed bug infestation, if one were to occur, they will likely need the assistance of a trained exterminator. It is up to the college or university to retain the services of pest control professionals. However, pest control companies that want to see  higher call columes must do their part, as well, by becoming a known name in the community.

So, how can small business pest control companies prepare for the increase in call volume? They will want to mentally and physically prepare their field service technicians and staff members for the surge in business. Equipping them with new technology and software will also allow for streamlined services and improved customer service strategies in all aspects of business operations.

Although many small business owners may be strapped for cash, they will not want to sacrifice quality when choosing the right vehicle for business operations. At the same time, spending too much on unnecessary aspects of a vehicle may also be ill-advised.

When shopping for fleet vehicles, SMB owners should:

- Consider the size of the vehicle they'll need. Field service vehicles must be large enough to haul all the necessary equipment and workers to the job site in a safe and reliable fashion.

- Weigh the benefits of securing 4-wheel drive units. Depending on the climate the business is operating in and the type of work done, field service leaders may find a 4-wheel drive transmission is necessary in order to prevent getting stuck in muddy or snowy conditions.

- Evaluate the strength of the vehicle. Field service technicians often need to pull large items like agricultural machinery, trees or piping materials while on the job. Selecting a car that is strong enough to handle these activities may be essential to the business' everyday operations. 

Brand is an important factor in choosing the right fleet vehicle, as the major automakers generally offer discounts for purchasing fleet vehicles exclusively from them.

For Ford, a fleet account can be obtained by registering for a Fleet Identification Number, or FIN code, as well as providing proof of eligibility and the necessary documentation for the vehicles in the fleet.

Automakers like General Motors typically require a minimum number of vehicles purchased in order to qualify as a fleet user and earn discounts. At GM, a qualified fleet user must have purchased and registered at least five or more new cars and trucks for use in the operation during the current or preceding calendar or model year, among other factors.

Chrysler has similar qualifications that business owners must meet in order to be considered a fleet customer, including currently operating a livery company and holding a valid state-approved livery license.

Mosquitoes tend to thrive in warm, humid environments. Although the 2012 summer has been unexpectedly dry, these pests continue to cause problems throughout the country, but especially in the Southwest. Already, mosquitoes carrying the West Nile virus have been detected in Texas and California.

"Because we had a mild winter in many areas, population density is up, and mosquitoes will be active as long as the temperature and moisture levels are favorable," said Paul Curtis, director of service quality for Terminix. "As a general rule, warmer temperatures decrease the time it takes for insects to reproduce, thus producing larger populations. For example, a common mosquito type in California might go through its life cycle in 14 days at 70 degrees, and take only 10 days at 80 degrees."

Pest control experts at Terminix say mosquitoes can adapt with the weather. Thus, despite droughts affecting numerous regions of the United States, the mosquito populations remain high.

"The drought and temperature extremes in some areas can cause a delay in some stages of mosquito development, which can then rebound when temperatures become more favorable and water requirements are met," Curtis said. "That means you may see very few mosquitoes for a period of time, and then suddenly clouds of them everywhere."

Pest control professionals around the United States will want to prepare for an influx of phone calls from consumers and businesses alike that need assistance battling the insects. These companies will want to prepare their field service professionals  with  gear and tools that will enable them to handle these calls as efficiently as possible.

A new report from the Federal Reserve Bank in San Francisco reveals that a large portion of job openings in the United States are being filled by workers who switched industries.

These types of workers, including field service professionals, may benefit from learning multiple skills and becoming familiar with new technology, such as tablet and software. The more versatile workers can become, the more attractive they'll be to employers.

"The research lends support to the view that much of today’s unemployment reflects inadequate demand in the economy, and thus susceptible to government stimulus, rather than a mismatch between the skills of unemployed workers and the needs of employers that will persist," writes Kristina Peterson in a story for the Wall Street Journal, referencing the Federal Reserve Bank of San Francisco report.

According to the report, less than 45 percent of hires from 2005 to 2011 were individuals who had previously worked in that particular field. This suggests that many workers changed industries and began jobs for which they may not have had extensive relevant work experience, the source reported.

The report could also indicate that employment may improve across the board, as Peterson adds that should the labor market weakness not be the result of something other than permanent changes that will keep the unemployed where they are at then the U.S. Federal Reserve could decide to take further proactive actions in lowering the jobless rate in the country.

Although there are jobs to be found regardless of the industry, having the right qualifications is important. Staying abreast of the latest trends and tools in a few different fields – electrical work, plumbing services, etc. – may help job candidates land a new opportunity. 

Pulizzi suggests that companies in this industry should not only be active online, but should also be reactive to their customers at the same time.

"Social media sites and other online resources are a gift to HVAC contractors, letting them issue tailored marketing messages to local homeowners seeking out just that information," Pulizzi writes. "An HVAC contractor’s online presence should amount to more than a monologue, however. The web is the world’s widest forum, open to all kinds of voices carrying on infinite conversations. That includes conversations about home comfort equipment and services and – perhaps surprisingly – conversations about you and your business."

Although HVAC business owners cannot control everything that is said on these open forum sites as well as in social media platforms, they can control the quality of service provided. Delivering high quality service will ensure they are accurately and positively represented across the web.

"By engaging your blog readers and social media connections in constructive dialogue about heating and cooling technology, maintenance or service, you can demonstrate that: You listen to your customers and respond to their concerns rather than pushing your own agenda," Pulizzi writes. "You’re an expert in your field who draws on a broad and deep base of knowledge. And your business is run by real, local people, not some distant corporation."

For third-party sites like Yelp, Yahoo, Angie's List and Google Places, Pulizzi suggests HVAC companies appoint a staff member to oversee customer reviews. Although these sites have strict policies regarding how companies interact with reviewers, they should still be able to follow up with every positive and negative review and attempt to give every individual customer an uplifting experience. 

ABI Research reveals that smartphone users, on average, will download 37 apps in 2012, which is a 6 percent increase from the 35 apps downloaded per smartphone user on average last year. In addition, smartphone subscribers on a whole will download roughly 36 billion apps total this year.

However, Aapo Markkanen, a senior analyst at ABI Research, said the increase on a year-over-year basis isn't all that significant and that in coming years, downloaded apps may actually decrease slightly.

"When forecasting on app downloads one has to make a number of assumptions on, for instance, the device mix, developer activity, and the demographics of existing and future smartphone users," Markkanen said. "The next waves of smartphone subscribers in the more mature app markets of the United States, Western Europe, and parts of Asia will be downloading quite notably fewer apps than, say, the first one-third of the mobile consumers who bought smartphones."

Meanwhile, user experience is oftentimes lacking in many app categories as the web will likely never match the native app in this area. This can be useful news for small business owners that integrate smartphone and app usage into business operations but are consider turning to the world wide web instead. Native apps allow for a more personalized, custom experience that lends itself to greater accuracy in the field.

Mobile smartphone apps aren't used exclusively by consumers. In fact, small business owners that employ field service professionals also use smartphone technology and software through apps to improve business operations.

"Mobile phones have become indispensable devices and an essential part of everyday life, critical in supporting modern fast paced, networked/connected, digital lifestyles," Global Industry Analysts states. "The massive proliferation of these devices can be put into perspective by the fact that currently there are over 5.9 billion mobile phone subscribers worldwide against the world population of 7.2 billion people, mirroring a penetration rate of over 80 percent."

A top publisher of market research, Global Industry Analysts released a report "Mobile Phone Accessories: A Global Strategic Business Report" that offers a complete review of market trends as well as projections and estimates in terms of annual revenue. The major contributors to the mobile phone accessories market include Apple, Motorola, Nokia and SanDisk among others.

With the average number of mobile phones used per person surpassing the 1.5 mark, the number of mobile phones is expected to surpass the world's population in the next few years, the report states.

So, how can the average number of mobile phones used per person be higher than one? The answer could lie in many businesses, especially those that operate in the field, equipping their staff with mobile phones to improve business efficiency. Now, it's more common than ever for a field worker to have both a personal device and a company-issued phone.

The increasing popularity of smartphones in the field service industry is in part due to business leaders understanding the revenue-generating benefits of creating a more well-connected and informed mobile workforce. By providing employees with mobile devices running field service software, a number of companies are finding they are able to share important data – customer information, job histories, payment documents – with employees more effectively and quickly.

As more businesses jump on the mobile workforce bandwagon, the number of smartphones per person could rise even further. However, there is a chance the number might actually dip, as some companies may opt not to provide their workers with devices, preferring instead to allow employees to user their own personal devices to complete work-related tasks. 

The American High-Performance Buildings Coalition consists of 27 organizations in conformance with the American National Standards Institute that is pushing for green building rates, standards and code development processes to be reached at a consensus and developed with ISO-type processes.

The coalition includes the Center for Environmental Innovation in Roofing, the Adhesive and Sealant Council, American Fuel and Petrochemical Manufacturers, American Chemistry Council, the National Association of Manufacturers, Vinyl Institute, National Lumber and Building Material Dealers Association and the U.S. Chamber of Commerce.

“Our mission is to support and promote green-building codes, standards, rating systems,and credits, and we believe the best systems will be developed in conformance with ANSI or ISO-type processes, and will be data-driven, supported by science and performance based," said Steve Russell, vice president of plastics for the American Chemistry Council.

Stephen Eule, vice president for climate and technology at the U.S. Chamber of Commerce, added that although his organization's building stock has improved over the past several years, there are still some improvements to be made with the input of stakeholders.

During the conference call, some participants were critical of the USGBC, the LEED rating system development process and the proposed changes to the Materials and Resources credits under review with LEED v4.

“Earlier this year, USGBC introduced a radically different approach to its LEED 2012 proposal that would link credits to the deselection of a wide range of chemicals,” said Mark Collatz, director of government relations at ASC. “In taking this approach there seems to have been no apparent consideration as to what qualities some of these chemicals provide to the efficacy of a given product or whether, in some cases, they contribute to the product’s energy efficiency."

Green and energy-efficient buildings and equipment continue to be the direction for many new and existing construction projects. With the economy continuing to struggle, a number of businesses are opting to make a large initial investment into new technology, such as efficient HVAC units, rather than continue to waste resources over the long term. New green standards may only perpetuate this trend.

The report addresses common metrics and high performance that defines buildings, standards and codes adoption as well as energy, enforcement and water efficiency in addition to sustainability.

The report also supports insurance and tax incentives that can help finance efforts related to sustainability, and also requirements by the federal government for enforcement of green building or plumbing codes in addition to water metering.

"While the building community faced numerous challenges tied to the economy and employment in 2011, representatives of leading organizations came together to identify a path forward," NIBS states.

The "Moving Forward: Findings and Recommendations from the Consultative Council" that appears in the NIBS's 2011 Annual Report to the president of the United States issued the following recommendations:

- Members of the building community and policy makers should use a common definition for sustainability.

- The building industry and regulators need to support efforts by standards and codes developers and deliver a standard that enhances and simplifies the ability to recognize and verify compliance.

-  The federal government should create incentives for local and state governments that lead to the requiring of water metering in all buildings and also to adopt and enforce plumbing and building codes based in green initiatives.

- The government should also provide a tax incentive for building owners who voluntarily have their buildings audited and proactively use recommendations to reduce water and energy use.

- Software developers should support the development of building information modeling that can improve compliance and quicken the approval process.

Improving these areas will help field service professionals in the HVAC, electrical and plumbing industries better serve their customers as well as comply with codes and standards from all levels of government.

The National Institute of Standards and Technology recently released the first draft of a new report that highlights how agencies can effectively integrate mobile devices into the workplace.

"To put things into perspective, think of what your agencies did when your users were using their laptops or taking their laptops home and telecommuting," said NIST Computer Scientist Tom Karygiannis in an interview on In Depth with Francis Rose. "If you compare the capabilities that you have with a cellphone, with a mobile phone or a smartphone today, they probably are, in computing power, a lot more powerful than the laptops of just a few years ago."

Karygiannis added that the only way to transform mobile and digital device operations into effective business-related strategies is to make them job-ready.

"Right now there's a lot of hype about the productivity gains, the cost-savings and so on with these mobile devices, but some of these don't actually play out when you actually try to use the devices in your enterprise," he told Rose. "You don't just open the device out of the box and start using it."

In its report, the NIST recommends agencies implement and then test a prototype of their mobile device solution prior to integrating it into the field.

Many small businesses cannot afford to equip their workers with mobile devices like smartphones, digital tablets and laptops and for these companies, bring your own device policies can be effective.

"The two main arguments for bring your own device are the cost-savings and possibly the productivity gains," Karygiannis told the news source. "I would recommend people to do a really good analysis to see if that's the case."

Companies interested in integrating mobile devices into their everyday operations should first consider how they plan to use the technology. Depending on the company's objectives and processes, a certain type of smartphone or tablet may be a better fit than another. The same type of analysis should be conducted before adopting a mobile device-friendly software solution, as there can be stark differences between available options.

According to a new report from equity research firm Asymco, China-based Huawei Technologies has become a major player in the global smartphone market despite being relatively unknown in the United States.

“They’re the guys that don’t get a lot of respect because they’re not big in the U.S.,” Horace Dediu, founder of Asymco, told the news source.

Currently, Apple and Samsung Electronics control a significant portion of the smartphone market, at 54 percent worldwide, the news source stated.

Huawei's rise during the past 12 months may change the market's landscape, as the increased competition from a third major player may result in other companies opting to lower the cost of their products. As a result, companies that have been hesitant to integrate mobile devices into their operations because of financial concerns may no longer see price as an insurmountable obstacle.

The results, from a recently completed survey of professionals in the North American telecommunication industry, found that 60 percent of businesses are still in control of managing, buying and securing all end-user mobile devices for their workers, in addition to paying all monthly network service plan costs and related fees.

The results of the survey also found that 22 percent of respondents reported they operate a hybrid of corporate liable and BYOD models. On the other end of the spectrum, 10 percent said they were full BYOD shops that allowed users to operate their own devices at work in addition to expecting them to pay for all the monthly network service fees out of pocket.

"This research shows just how important it is for enterprises to understand how mobile communications are being used within their organization," said Dave Spofford, CEO of Xigo, a fixed and global telecommunications services company. "Managers need to understand and plan for the permanent mobile workforce in a way that doesn't discourage good working habits – but at the same time keeps the cost structure under control."

The study also found that, of those employers who allow some type of BYOD policy in their business operations, 54 percent of those programs have been in place for two years or longer.

"BYOD is more prevalent than ever before, but corporate concerns about security and support are the main barriers to actual adoption," said George David, president of CCMI. "That said, it is obvious that as more powerful and robust systems that address multiple OSs hit the market that the tide will turn even further toward either a hybrid or fully BYOD strategy."

BYOD policies and other device-driven strategies are common among various industries that employ field service professionals. These industries include HVAC, electrical, plumbing and pest control and rely heavily on strong customer service initiatives. These efforts can be boosted by integrating mobile devices, laptops and digital tablets into everyday operations to help increase efficiency and accuracy. 

New research from Frost & Sullivan, a marketing consulting and training company, reveals that low-cost navigation and telematics services can help people who use them have greater access to the mass market. In addition, smartphone-interfacing solutions can power compatible automotive navigation throughout North and Latin America.

The "Key Trends and Forecasts for the North American and Latin American Automotive Navigation and Telematics Services Market" report projects the market size for navigation systems in North America to reach 18.7 million units by 2016. By this time, smartphone navigation subscribers should be at 402.2 million and telematics service subscribers installed base to hit 31.6 million.

"Smartphone-based navigation's success is compelling traditional OEMs to change their business models to incorporate smartphone content replication technologies," said Frost & Sullivan Research Analyst Krishna Jayaraman. "The greater participation of consumer electronics vendors will enable automakers to better provide interfacing solutions to match product innovation."

The improvements in smartphone-based applications and software is opening up opportunities in numerous business sectors, allowing companies to complete work-related tasks in much more efficient ways. From navigation applications that inform mobile workers on the best routes to a certain location, to software that can automate timesheets and streamline scheduling, there are a number of business benefits provided by new software solutions.

As more companies recognize these inherent benefits, the major question becomes whether to invest in smartphones for workers or encourage a bring your own device policy. Many smaller operations that do not have the resources to invest in new equipment for field staff are opting for the latter, allowing employees to use their personal devices to complete work-related tasks. By opting for this strategy, companies are able to focus on funding only the software solution, enabling them to keep their costs down while still gaining access to productivity-boosting automated processes.

Although each company needs to look at its specific needs in order to best determine how best to incorporate smartphone technology, there's little argument that mobile device integration is becoming the standard.

Using data from the U.S. Bureau of Labor Statistics, Electrical Safety Foundation International said electrical fatalities have fallen steadily during the past 17 years, from 332 in 1992 to 170 in 2009. Although the numbers suggest electrical contracting businesses are taking more precautions to protect their workers, these companies can still do more to ensure their employees' well-being.

Electrical contracting businesses may be well served to lower their risk management costs by properly preparing and educating electricians on best practices in the field including raising awareness in the workplace so everyone is on the same page in the event of an accident.

In order to avoid costly workers' compensation claims and liability costs that can be incurred by field electricians, businesses are encouraged to promote workplace safety and proper reporting techniques. Providing a standard protocol that all workers must follow in the event of an accident will increase efficiency and allow for everyone to avoid confusion in a time of crisis.

Electrical contracting businesses are encouraged to cover all their bases and prepare for the worst as anything can happen in the field when working at an off site location. Communication and prevention is key to staying out of trouble and remaining profitable for the good of the business and its customers.

The Bay Area Stormwater Management Agencies' Association released a statement concerning the pesticide regulations that will affect pest control companies statewide starting this week.

The new regulations put in place will restrict the use of 17 pesticides by companies that apply these methods to homes, landscaped areas and other structures. Pest issues are prevalent throughout California as well as other states during the summertime, as the season brings with it favorable conditions for bed bugs, termites, ants and mosquitoes. The latter may be the most dangerous, as mosquitoes can spread the West Nile virus; cases have already cropped up in California, Texas and other parts of the Southwest.

“Perimeter spraying of potentially harmful pesticides is a cause of water pollution,” said Geoff Brosseau, executive director of the Bay Area Stormwater Management Agencies Association, a regional consortium of stormwater agencies committed to reducing water pollution. “These new regulations will be instrumental in helping to decrease stormwater pollution in the region.”

The new regulations also decrease the amount of pesticides that can be used around structures in perimeter spraying. In addition, the new regulations prohibit pest control companies and maintenance gardeners from using pesticides when it rains because the water can function as a medium, transferring the chemicals found in the pesticides to undesired locales.

“BASMAA applauds the Department of Pesticide Regulation for enacting these new rules, and we encourage people to go a step further and choose one of the several pest control operators in the Bay Area who are certified in less toxic, integrated pest management (IPM) methods,” Brosseau added.

Although the new regulations are something to keep in mind for pest control companies, they should not hinder their business operations during this busy season. Field service professionals employed by pest control agencies in California and elsewhere in the United States are using smartphones and other personal mobile devices to work as efficiently as possible to handle the influx of summertime calls. Apps and other software exist that allows for field service professionals to increase efficiency across the board.

New research from Nielsen shows that the market in the United States for smartphones equipped with various features is on the rise, with two-thirds of new buyers choosing devices that are fit with smart technology as opposed to older models of cellphones.

Although the Apple iPhone is still an immensely popular option for smartphone owners, devices running Google's Android operating system are gaining ground.

"Android continues to lead the smartphone market in the U.S., with a majority of smartphone owners (51.8 percent) using an Android OS handset," according to the Nielsen data. "Over a third (34.3 percent) of smartphone owners use an Apple iPhone, and BlackBerry owners represented another 8.1 percent of the smartphone market." 

The Nielsen research data also found that the smartphone market is still just a bit more than half saturated. As of June, only 54.9 percent of mobile phone users in the country owned a smartphone, while the other 45 percent of mobile users in the United States used cellphones without smart technology or capabilities.

Chris Silva, a mobile analyst with The Altimeter Group, added that 45 percent is a signifcant portion of American consumers who do not have smartphones and seek out cheaper alternatives. He said that is close to 100 million handsets.

Silva added that the smartphone market is still susceptible to competition and that could be created by a new smartphone from Amazon, which has been rumored for some time.

Everyday consumers aren't the only reason for the increased demand. An increasing number of businesses are integrating the technology into their operations to help streamline processes and improve productivity. From automating services to improving communication between mobile workers and headquarters, the latest smartphone software solutions are evolving opportunities for businesses.

The results of the study, from The Freedonia Group, an industry market research firm based in Cleveland, Ohio, reveal that worldwide demand for HVAC-related equipment should climb 6.1 percent every year through 2016, where it will rest at $107 billion.

That growth rate is upwardly revised from previously revised figures projecting gains between 2006 and 2011. North America is projected to have the fastest average annual advances over the next four years, due mostly to the U.S. economic recovery.

HVAC company leaders and their field service professionals will have to update their technology and streamline their processes in order to benefit the most from the expected rise in demand. Some companies are already taking steps to make their operations more efficient by instituting a bring your own device policy and providing workers with apps and software that automate tasks. 

In its "Trends of Business Control in Mobile Devices" study, Litebi found that the current business framework is ready to handle mobile intelligence and that reporting and analytics should be done by a company's decision makers – tasks that can be completed from afar with their own mobile devices.

The study's findings were based off numerous sources, including a LinkedIn poll, documentary research and new studies on mobile trends, and interviews with customers and partners of Litebi in how they get to know their mobile intelligence needs.

Integrating mobile capabilities in the workplace is especially useful for field service professionals in the HVAC, pest control, plumbing and electrical industries, who are on the go, completing jobs at various locations. Having a cloud-based software solution that can unite field workers with headquarters may boost communication, resulting in a drop in redundancies and an increase in overall efficiency. 

According to a report from IDG News Service, SAP said the rising growth of mobile devices will lead them to becoming the primary tool to access various data and applications not only for individuals and consumers, but businesses of all sizes as well.

"We see that innovation and speed are increasing exponentially," SAP Philippines Country managing director Darren Rushworth told the news source. "Users of technology are driving a lot of changes in the industry today."

Rushworth added that consumers are using the cloud at an increasingly higher rate and that businesses must adapt to this trend.

Companies that have yet to adopt a cloud solution may find their reluctance to upgrade their processes could see them get surpassed by competitors more willing to integrate efficient technology. Although the cloud may be a bit foreign to some, a number of businesses have found the learning curve to be quite manageable and the short- and long-term benefits to be worth the initial investment.

In Surrey, moths are becoming especially problematic. Residents are identifying adult textile moths, which look similar to the stored product moths that can be found in dry foodstuffs in kitchens throughout the country. Unlike common garden moths, adult textiles can enter and fly toward windows and lights.

“I’ve been working in the pest control industry for nearly three decades and the current levels of moth activity are highly unusual," said Paul Bates, managing director of Cleankill (Environmental Services) Ltd. "We are getting calls from offices who are finding them in common areas and also homeowners who are worried about damage to clothing and carpets."

He added that although there are various methods individuals who are afflicted with the moths can take in eliminating them, oftentimes the assistance of licensed and professional pest control companies is required to effectively eliminate the pest from the afflicted location.

Pest control companies throughout the United Kingdom as well as the United States need to be prepared for an influx in call volume related not only to moths, but other pests as well. They should also take the proper steps in shoring up their customer service procedures, and the best way to accomplish this is to update the technology and strategies they use.

Smartphones, digital tablets and laptop computers are growing in popularity as useful field service tools. They can be synced up with other devices off site and allow for the field service professional to communicate in real time with their supervisor. In addition, these new technologies and software apps lend themselves to effective customer service strategies.

Not only can the field service professional receive the work order on their smartphone, but they can also "accept" the work order on a central, cloud-based platform that can be viewed by the supervisor and other workers. They can also update the status of the work order throughout the process so everyone is on the same page.

Lastly, field service workers can update customer specs from their smartphone and announce when it has been completed, even using their device as a point of sale option for customers who want to cancel out unnecessary and inconvenient paperwork for a quick and easy cash out alternative.

BYOD has numerous benefits, but if not integrated correctly and monitored appropriately, some companies may not actually get the most out of the policy as they could. 

An upcoming webinar aims to address these potential issues for the benefit of companies that employ field service professionals. Naeem Zafar, chief executive officer of Bitzer Mobile, will join Eric Klein, senior mobility analyst of VDC Research, to hold a webinar, which will discuss the opportunities and common mistakes with a BYOD initiative.

"In a bring your own device world, securing and controlling corporate data are critical concerns," Zafar said. "Typical solutions such as mobile device management (MDM) solutions and mobile VPN manage the device and access, respectively, but ignore the data which matters the most. While giving mobile access to employees has its risks, it can cut a company's costs, increase productivity and reduce hassle for IT. New methods for securing corporate data need to be explored that provide true, end-to-end solution."

The webinar is designed to educate business owners who want to provide a remote access point for their workers to retrieve and analyze sensitive information. The webinar will also look to the future and how next-generation tools will allow for the use of mobile devices like digital tablets, smartphones and laptops to improve services completed in the field.

The webinar will be especially useful for owners of businesses specializing in pest control, HVAC, plumbing and electrical work because these industries generally employ field service professionals who provide customer service on site but also must communicate effectively with their supervisor who may be off site.

Many of these professionals can use a BYOD policy hand-in-hand with new field service software to improve customer service offerings and speed up processes in the field. Employees can use their personal smartphones, equipped with the latest software solutions – to streamline service scheduling, accelerate invoice procedures and automate timesheet reporting. Add these benefits to the fact that business owners don't have to spend large sums of money on smartphones, and it's fairly easy to see why so many companies are moving toward BYOD initiatives.

Customers will likely be calling and asking about new product offerings and how they can get these new features fitted in their home or office. American Cooling and Heating recently shared its insight on where the HVAC industry is headed in terms of new products.

For example, solar air conditioning helps home and business owners harness the power of the sun, which, ironically, helps power their cooling system. Installing this type of unit may help some homeowners save money – an appealing benefit for many, considering the country's current economic woes.

Sound waves are also an effective method for powering HVAC systems.

"Cooling with sound waves is a relatively new concept," the company states. "The idea actually got off the ground when Ben and Jerry's was looking for a new way to cool their ice cream freezers. While these designs are just beginning to be tested, this could open the door to a new generation of energy efficient cooling systems."

To get the most out of these insights, HVAC companies need to look at their internal processes and evaluate whether they're operating at maximum efficiency. In many cases, the integration of new technology, such as mobile devices and field service software, can speed up everyday tasks and allow companies to generate more revenue.

Gray writes that employers should establish a bring your own device policy that introduces a phased rollout for empowered workers. He adds that it is important to provide the necessary eligibility and requirements to access certain information.

Also, Gray said companies that decide to implement BYOD initiatives should anticipate the converging of mobile device and PC management.

"I&O professionals are still at least three to four years away from being able to effectively manage all endpoint form factors – including smartphones, desktops, laptops, tablets, ultrabooks, and netbooks – through a single pane of glass," he writes.

Businesses that operate in an office or out in the field can equally benefit from instituting a BYOD policy. Not only does the strategy save companies money on equipment, but it enables them to introduce helpful software that can streamline operations and improve overall efficiency.

Many pests wait until the spring and summertime when conditions are warm and dry to come out and plague home and business owners alike. In a recent interview with Reno, Nevada, CBS affiliate KTVN, Glen Farnsworth said that in addition to the common insect culprits, ants, spiders, mice and wasps are also popping up as common culprits in infestation cases.

"This year we had kind of a mild winter so it didn't kill off all the bugs so we're seeing increased activity with ants and spiders and what have you," Farnsworth told the news source.

He added that should a home or business owner encounter any of these pests or more, it is crucial they contact the professionals for assistance.

West Nile virus carried by mosquitoes

Another reason for the surge in business being experienced by pest control companies everywhere is the West Nile virus, which has been detected earlier this year as the result of an early spring. Because this virus is potentially deadly, home and business owners who notice a surge in mosquito activity are urged to immediately contact the professionals to avoid contracting West Nile through the bug.

"The unseasonably warm weather in March caused the virus cycle to begin early this year," said Pennsylvania Department of Environmental Protection and Health Secretary Mike Krancer. "Our staff will continue to monitor mosquito populations and conduct spraying to reduce the threat to public health.

How pest control companies can adapt to surge in call volume

As pest control companies scramble to keep up with call volume pace, they can use new technology and software applications to make the job easier on themselves. Field service technicians should be equipped with software-laden laptops, smartphones or digital tablets that allow for direct communication between the job site and off site supervisor. Field service professionals can also use these tools to increase efficiency involving customer service and improve accuracy across the board.

Starting May 1, 2013, non-weatherized natural gas furnaces – the type found in most homes – and mobile home furnaces across the United States must meet a new minimum energy conservation standard of 80 percent annual fuel utilization efficiency (AFUE). However, in the North, the conservation standard is higher, at 90 percent, which may cause disruption in the HVAC marketplace, wrote Charlie McCrudden, vice president for government relations at the Air Conditioning Contractors of America (ACCA).

Traditionally, when the DOE issues a new standards change, it sets a "manufactured by" compliance date, allowing HVAC technicians to continue installing older devices as long as the equipment was developed before a specific date, McCrudden wrote. But the department's recent Guidance Document said the new regional standards must meet an "installed by" date, putting more pressure on field service technicians to install older units before they become obsolete.

As of May 1 next year, McCrudden said it will be against the law for both residential and mobile home furnaces meeting the 80 percent standard to be installed in the 30 Northern states, including Minnesota, Illinois, Ohio, New York, Wyoming and Massachusetts.

HVAC companies will continue to be allowed to house older units without penalty, but they will be barred from installing them in states that require the 90 percent models, McCrudden said. As a result, the value of the 80 percent AFUE units will likely suffer, and some HVAC companies may be stuck with large quantities of equipment that they can no longer sell and install.

According to the World HVAC Equipment Market report, the expected rise in demand hinges on the U.S. economy experiencing a recovery and the housing market seeing a rise in new construction activity through 2016.

The North American market is predicted to have the fastest growth rate during the next four years, due in part to an increased desire from consumers for energy-efficient, eco-friendly equipment.

Many HVAC professionals have already noticed the increased demand for efficient technology in the United States, as homeowners and commercial property owners alike are seeking ways to save money and become leaner. Combine these budgetary needs with the current low mortgage rates and the recent rebound in home prices, and it's not a reach to see how experts forecast a rise in construction activity, and thus, a surge in HVAC needs.

The forecast spells tremendous opportunity for evolving HVAC professionals and anxiety for those still stuck using conventional processes. To be prepared to handle an influx of calls, HVAC companies will need to compare their current procedures with new technology and field service software solutions on the market.

By conducting this evaluation they're likely to find that they can integrate affordable field service automation tools that improve communication, speed up processes and allow them to handle a larger customer base, all at levels far higher than they'd otherwise be able to achieve through traditional paper-and-pencil techniques.

Although making a company-wide change to operations may seem daunting, the alternative – losing a step to competitors – is a far scarier scenario.

In a recent piece for Seacoast Online, Dave Turbide, president of the Granite State chapter of the Association for Operations Management, a nonprofit international education organization, highlights how mobile devices like smartphones, tablets and laptop computers have changed operations management across numerous industries.

"The benefits and impact of information systems have always been limited by inconveniences of access and distribution of outputs," Turbide writes. "In the early days, all input and output were handled by a technical staff, working in the glass-walled room with raised floors and aggressive air conditioning, and all output was on paper. Later, distributed terminals and departmental printers put access in the hands of the users and much of the information became available on-screen."

Turbide added that some are calling for the dawning of a new era in which paperless offices exist and everything is done electronically. Although he argues that time has yet to come, there are businesses, especially those that employ field service professionals, that use the cloud and a central web-based format for workers and supervisors to communicate and relay customer specifications.

Mobile devices are playing an increasingly larger role in the operations of companies that employ field service professionals. The pest control, electrical, plumbing and HVAC industries are all using smartphones, digital tablets and laptop computers in the field to not only better communication between worker and supervisor, but also to improve customer service.

In addition, software exists that allows field service workers to cash out their customers with these technological devices, getting rid of paperwork and cash registers in lieu of more modern point of sale offerings.

"Most systems today support mobile device access and most system suppliers are working hard on new 'apps' and reformatted outputs to take better advantage of the capabilities and limitations (primarily screen size) of phones and tablets," Turbide writes. "While it will likely never be completely paperless, the office is sure to become more 'paper-less' as a result."

Network World's web-based survey of smartphone user preferences revealed that 42 percent of the 638 respondents said the Apple iPhone was their smartphone of choice and that they currently own one.

The second place finisher – finishers, really – didn't even come close. HTC, Motorola Droid and BlackBerry finished in a three-way tie for second place, and were owned by 10 percent of the respondents.

Much of the popularity of the iPhone is attributed to its dedicated following of loyal repeat customers, but the results of the survey suggest that another contributing factor to its popularity is its allure: Workers see their colleagues with the devices and want to join in the excitement.

Of the respondents who asked what features or aspects they look for when seeking a new smartphone, 89.3 percent cited hardware, 84.5 percent said software and 77.7 percent citing apps. In addition, only 39.3 percent said the brand was important to them, and even fewer, only 8.2 percent, said the "coolness" or "hype" factor was essential to their smartphone choice.

As a small business owner, it is important to decide whether integrating smartphone technology into daily operations is beneficial for the bottom line and for customer service offerings across all channels. Field service professionals across numerous industries including plumbing, electrical and pest control can stand to benefit from using the latest software and technology in the field.

Those businesses that cannot afford to purchase iPhones or other smartphones and integrate them into business services may want to employ a bring your own device to work policy and encourage workers with iPhones and other smartphones to use their personal devices to better the company's mission of top-notch customer service and satisfaction.

Findings from IMS Research shows that the average tablet price fell 21 percent over the first three months of 2012 as new competition floods the market challenging Apple and its iPad.

This is good news for business that employ field service professionals as they can use these cheaper tablet offerings to help their workers communicate more effectively and accurately.

“Businesses must now communicate with their customers, whether B2B or B2C, across all new interactive channels,” said Uberflip COO Randy Frisch. “Over the past decade, this typically meant building a website and an email communications strategy. Now, this also includes having an appropriate mobile presence and mobile communication strategy."

Small business owners who still cannot afford to integrate digital tablets, smartphones and other devices into their business models can implement a bring your own device to work policy because no matter how the technology gets there, it is needed to provide the very best in customer service.

In fact, the study, from mobile network O2, revealed that people are spending more time using their smartphones for checking social networks like Facebook and Twitter and surfing the web than making actual phone calls.

Furthermore, the research found that the average smartphone owner spends more than two hours every day using their device, and during that time he or she spends only 12 minutes and 6 seconds engaged in a phone conversation. In contrast, 24 minutes and 49 seconds were used browsing the internet and 17 minutes and 29 seconds for social media updates.

"Smartphones are now being used like a digital ‘Swiss Army Knife,' replacing possessions like watches, cameras, books and even laptops," said David Johnson, general manager of devices for O2 in the UK. "While we’re seeing no let-up in the number of calls customers make or the amount of time they spend speaking on their phones, their phone now plays a far greater role in all aspects of their lives."

With smartphones becoming a digital "Swiss Army Knife," as Johnson puts it, companies that employ field service professionals can integrate these multi-purpose devices into fieldwork in order to improve customer service offerings.

When employed correctly, new smartphone technology and software allows field service professionals to communicate directly with their supervisor in real time so any last minute changes or specifications made by the customer will be received without any confusion or hassle. In addition, switching to a technology-driven, web-based format allows for the business to eliminate paper, fax machines, sticky notes and other inefficient communication materials and technologies.

Many small business owners cannot afford to purchase and integrate smartphones, digital tablets and laptop computers into their business plans. In this case, a bring your own device to work policy can be a more affordable alternative, as it allows workers to use their own equipment to the same effect as if the company supplied it.

For Phil Waldorf, the 71-year-old founder of Bell Environmental, a pest control company, the way he does business has changed since he originally founded his business in 1963.

“We had primarily used DDT for rodent control, and everyone in the industry worried about how they’d make it,” Waldorf told Businessweek. “We just got mouse traps and started getting contracts for commercial facilities. Instead of spraying once a month, we went in once a week to empty the traps and it quadrupled our business.”

Changing the services they offer is not the only way pest control companies can change with the times. Many of exterminator businesses, and other companies that offer field service work including those in the plumbing, HVAC and electrical industries, can adopt new technology and software to improve their processes and operate more efficiently.

There are mobile apps available for smartphones, digital tablets and laptop computers, which allow field service professionals to communicate directly with their supervisors and learn up-to-the-minute specifications from the customer. Using these apps can increase service business profits by as much as 17 percent and business productivity by 27 percent.

According to the news source, a recent survey of 750 small business owners revealed that 53 percent of respondents said they reinvented their businesses in the past two years.

“Small business owners are especially adept at reinvention,” Maria Veltre, managing director for Citi Small Business, a division of Citigroup, which commissioned the study, told the news source. “Change is never easy, but neither is starting and running a business. The small business owners I meet with think about their business 24 hours a day and constantly figure out how to do things differently, with less expense and better than their competition.”

In a piece for The Guardian, Charles Arthur writes that the iPhone has helped evolve the mobile phone market and make the technology more accessible to individuals from all walks of life.

"Five years after the first iPhone went onsale, the sales of smartphones – loosely defined as phones that can run third-party 'apps', and access the internet directly – now make up nearly two-thirds of mobile phones sold in western Europe and North America, although only about half of mobile users in both regions own one," Arthur writes.

He said the discrepancy between the numbers stems from early smartphone adopters upgrading their device multiple times, while some users – referred to as "featurephone" users – have yet to transition to the more advanced devices.

In addition, the news source states that many analysts forecast that 90 percent of all mobile phone users will have no choice but to own smartphones despite the fact that many only use their devices for calling or texting.

"(Smartphones are) used at home or offices, where people connect to the internet via WiFi, because in most European countries and the U.S. – though not the U.K. – people have to pay extra to get internet data on their phone plan," Francisco Jeronimo, smartphones analyst for IDC, told the news source.

The business world is a microcosm of the entire smartphone market, as plenty of traditionalists still cling to outdated processes despite the numerous benefits new technology affords. Some companies are apprehensive about upgrading to new technology because of the cost of new equipment – an issue that can be nullified by instituting a bring your own device policy.

As businesses strip away the questionable reasons not to upgrade, they're left with a plethora of reasons why integrating mobile solutions would benefit their operations. From field service and construction companies to law firms and investment groups – numerous industries are realizing the inherent benefits of establishing a capable mobile workforce.

The news source states that the burgeoning simpatico relationship taking place between laptops and smartphones will help increase harmony not only among individuals for personal use, but also for businesses that are continually working to improve customer service strategies and further their standing in the industry.

"Each new gadget brings speculation about what older device it will replace – full-featured laptops supplant desktops, while ever-smarter phones relieve you from carrying a laptop on occasion," writes Melanie Pinola of PC World. "But don't overlook the partnerships that can result. Soon, for instance, you’ll be able to use an Ultrabook to charge your phone wirelessly, or you'll be able to transfer files by tapping your smartphone to a laptop lid."

Professionals in the field service industry, namely pest control experts, electricians, plumbers and HVAC specialists, will want to take advantage of these new syncing options, as many of these workers are already using digital tablets, laptops and smartphones for customer service-related needs.

The news source states that Intel already announced new apps that would make connecting smartphones to Windows PCs much easier. One feature would allow users to send photos from their Android phone, iPhone or digital tablet to their computer screen or television. This technology could be useful for field service professionals, as it could enable a field tech to take a picture of a customer's issue (wiring problem, pest infestation, HVAC malfunction) and send it in real-time to company headquarters for an accurate quote.

In addition, smartphones will soon have the ability to charge wirelessly – an advancement that could significantly benefit field workers who don't have time while on the go to charge their devices via cables. Intel demonstrated the wireless phone charging feature for Ultrabooks at this year's Computex trade, the news source stated.

Although it may be some time before businesses adopt some of these new technologies, they can currently take advantage of bring your own device policies, which would allow them to run efficient software solutions without having to invest in new hardware for staff.

A new report from HVACR Business, the HVACR management magazine, reveals some helpful tips for HVAC technicians who want to boost their profits. Companies that are currently outsourcing their air sealing work to other parties may be missing out on a revenue-generating opportunity, as they could gain expertise and additional profits by adding this offering to their services. By adding air sealing work to their weatherization arm, companies may be able to reach more customers without taking on a task that's too time consuming or expensive to implement.

"Air infiltration in existing homes can be most prevalent in key areas such as attics, crawlspaces and rim joists," writes Kristen Lewis of HVACR Business. "Sealing these critical areas with spray polyurethane foam can drastically improve comfort and reduce energy costs for homeowners. Closed-cell, low pressure spray polyurethane foam is the best option when air sealing because it can also act as a vapor retarder, assisting with other common problems in existing homes that can lead to moisture problems."

In making these programs available, HVAC companies can impress their customers by informing them on the money they can save by stopping air infiltration. Customers will be happy to have kept a few extra dollars in their wallets, and to have done so by only having to work with a single company.

HVAC professionals can also impress their customers by offering them options and suggesting the best one in terms of air sealing. Saving the customer money by dissuading them from the costly and timely use of weather stripping and caulking. Instead, they can suggest using a low pressure spray polyurethane foam, the news source states, which is not only easy but cost- and time-efficient as well.

In addition to expanding service offerings, HVAC professionals can also adopt new technology and software to better serve their customers. Long gone are the days of paper bills and receipts, which can get lost, torn or wet. An increasing number of field services companies have cast paper aside, preferring to use smartphones, tablets and field service software to digitize the payment process for customer convenience. Strategies that put the customer first typically resonate and result in long-term business relationships.

In fact, more people are using their mobile devices as a location finder and also to use their general location as a means to find directions and nearby places of interest. The Pew study reveals that 74 percent of smartphone owners have used their device to get real-time location-based data on their phones as of February 2012, which is up from 55 percent who responded similarly in May 2011.

In addition, the research found that the increase in smartphones being used for location-based initiatives goes along with the rise in smartphone ownership overall. Forty-six percent of respondents in the 2012 survey said they owned a smartphone, an 11 percentage point increase from 2011.

According to the research, the overall population of adults in the United States who obtain location-based data from their smartphones has doubled over that time frame to 41 percent in February this year, from 23 percent in May 2011.

The research also found that one in five smartphone users take advantage of geosocial services. Of all adults surveyed, 41 percent said they get location-based directions and information, but only 10 percent use a "check-in" service. Of all cellphone owners, 46 percent said they take advantage of location-based data, and only 11 percent use a geosocial service. Lastly, of smartphone owners, 74 percent said they used location-based software and 18 percent said they used a geosocial service.

Smartphones have become integral in the business world just as they have in everyday life, with app makers designing tools specifically for particular industries. Some software solutions take real-time location-based information to a new level, providing companies with efficient and convenient ways to communicate and track mobile workers. For example, businesses in the field service sector are using smartphones and new software tools to ensure field technicians have the latest info about each field call, allowing them to handle each job as efficiently as possible.

Although not every business sector has caught on to the smartphone and apps trend, those that have are evidence that the technology is more than just a passing fad – it's becoming the new standard.

According to a recent report from CBS Boston affiliate WBZ, area HVAC companies are already receiving a boost in call volume with the days growing hotter. One HVAC professional, Abdul Barrie, president of Environmental Systems Engineering, said he always carries around his tools and other equipment necessary to fix an air conditioning at a moment's notice, much like he did for St. Marks Church in Roxbury.

“We understand it’s really hot, and on a day like this it’s hard to be patient," Barrie told the news source. "So we try to get to everyone as fast as we can.”

Barrie and other HVAC professionals like him are constantly looking to adopt the latest technology and software developments to get a leg up in obtaining a larger share of the growing consumer market for HVAC-related services.

Field service professionals in the HVAC sector who are ahead of the curve have adopted the use of digital tablets and smartphones to use on the job. These technicians and field workers are using the mobile devices to run field service software that allows them to communicate directly with their supervisors regarding the most up-to-date customer specs in an effort to provide the very best in customer service and satisfaction. Considering so much of field work depends on quality customer service, it's not surprising that more businesses are integrating software solutions that help enhance their service offerings.

The situation is especially opportunistic in Southern California, as CNBC.com recently reported there is an increased need for plumbers. Some companies are even recruiting talent from outside the region to help meet the demand without sacrificing quality service.

The report suggests that employment opportunities for plumbers in the Los Angeles area are expected to grow by 6 percent over the next four years, with an emphasis placed on courteous, reliable plumbers who provide excellent customer service and are comfortable with the latest software and technologies available.

"Business is booming for us and we're looking for ways to hire more repair technicians without sacrificing the quality of our employees," states Expert One Plumbing. "A lot of companies can unclog your drains and fix your water heaters, but we go above and beyond the call of duty to please the customer and fill all your needs."

Field service professionals in the plumbing industry, as well as those in the pest control and electrical fields would be better served if they adopted new software designed to boost performance and productivity of a mobile workforce.

Employers in the plumbing industry can use this technology to get rid of timely and inefficient aspects of doing business, including eliminating unnecessary office trips and paper work by streamlining processes in a web-based format.

Becoming leaner and more efficient has been the mantra of thousands of small businesses during the past five years, as more look to incorporate tools that will improve their operations and weed out redundancies and poor practices. The plumbing sector could see a major boost in revenue if companies combined new hires with new technology to ensure they're getting the most out of their field service professionals.

The results of the study, from Lookout, a mobile security company, could be beneficial for field service professionals who are constantly using new technology – smartphones, tablets, software – to better leverage their customer service practices.

The Mobile Mindset Study revealed that 58 percent of respondents said they do not go an hour without checking their phone, while 54 percent said they check their phones in bed, before going to sleep and after waking up in the morning. Thirty-nine percent of respondents said they check their phones in the restroom.

“Our phones are our lifeline, from sharing photos with social networks to shopping and managing bank accounts,” said Alicia diVittorio, mobile safety advocate at Lookout. “The findings establish that our attachment to smartphones is driving a new mobile mindset. Our behaviors, emotions and social interactions are impacted by smartphones, to the extent that they now play an important role in our value systems.”

So what does this mean for field service professionals that use smartphones and other software and technological devices to improve service for their customers? Communicating with the customer in real-time via text message, email or phone call can be useful in confirming delivery of service and making sure customers feel their electrician or plumber is always within reach.

With consumers relying on their mobile devices more in their everyday lives, it only makes sense for businesses to adapt in a similar way. In fact, some consumers may prefer an HVAC technician or pest control expert who demonstrates knowledge of the latest industry technology and integrates the newest software solutions into their operations. As a result, it will be important for field service professionals to evolve and begin using smartphones and other mobile devices as part of their processes, not only to improve efficiency and communication, but to show customers that they're keeping pace with industry advancements.

The results of a new survey from research-based consulting firm Frank N. Magid Associates, published by the Online Publishers Association, reveal that digital tablet use is ramping up across the country as adoption of the device has climbed to 31 percent this year, totaling 75 million users.

Digital tablets are also on the rise among companies that employ field service professionals, such as plumbers, electricians and pest control experts. In addition to smartphones, digital tablets allow professionals in the field to communicate directly with both their supervisor and the customer regarding job specifications.

Last year, a similar study conducted by the same firm found that only 12 percent of respondents, or roughly 28.3 million people, were tablet users. The firm also looked to 2013, predicting that adoption of digital tablets for various uses including by professionals in the field will rise to more than 117 million individuals, or 47 percent of all internet users in the United States.

Apple is currently dominating the digital tablet market with the iPad, but these high-end devices typically come up with a starting price point of close to $400. Other tablets, such as Amazon's Kindle Fire have a lower starting price, but do not have the same flash or processing strength as the iPad. Also, Microsoft recently made a splash in the digital tablet industry by introducing its Surface tablets at a special event on June 18.

Business owners in the field service industry may want to consider adopting smartphones, digital tablets and relevant software to help better their business models. Those who do not have the resources to purchase these items for their staff may also want to consider instituting a bring your own device policy, which may keep morale and productivity high by offering employees increased convenience and flexibility. Companies benefit as well, as they get all the perks of tablet-equipped employees without having to invest in the hardware themselves.

Spanning the United States, the report found that businesses represent roughly 70 percent of Terminix customers voicing bed bug concerns compared with residential customers, who account for 30 percent. Also, the report found that areas with a high concentration of bed bugs can experience as much as a 300 percent increase in reported incidences compared with levels seen in 2010. Also, in areas where an infestation has been recently discovered, increases can be seen totaling the 1500 percent mark compared with year before.

"Bedbugs are able to hitchhike on any item and be carried into any home or building," said Stoy Hedges, an entomologist with Terminix.

For businesses, bed bug infestations are often discovered by staff or customers.

"It's important to train employees to address customer concerns related to bedbugs sympathetically, professionally and according to company policy," said Paul Curtis, director of service quality for Terminix. "Legally, employees' actions and words could be imputed to their employer."

As a result, business owners are encouraged to educate their staff members on how to locate evidence of a bed bug infestation and to immediately bring it to the attention of their supervisor, who will then take the appropriate steps in contacting the professionals.

With the number of bed bug cases on the rise nationwide, pest control companies can expect a surge in call volume and should be equipped with the latest technology – devices and field service software – to ensure they're operating at the highest level.

Business and homeowners alike need to understand that bed bug infestations cannot effectively be remedied by their own hands but instead must be dealt with by the professionals, and pest control companies need to do more to grow this awareness.

However, being manipulative and bending the truth are not the ways to go. Rather, pest control companies need to clearly outline to customers the negatives and drawbacks of attempting to handle a full-blown infestation on their own. For example, if the do-it-yourself approach doesn't work, homeowners and business leaders risk allowing the infestation to spread. Also, if they aren't careful about how they treat the homes or buildings, they may cause family members or employees to get sick.

Just be careful not to frame the drawbacks in a "scare tactic" approach. Better to emphasize the peace of mind that comes with hiring a trained and well-equipped professional.  

One of the main technology innovations required to deliver zero energy buildings is an energy-efficient heating, ventilation and air conditioning system. In addition to updated HVAC systems, zero energy buildings share other common traits including triple-glazed windows and solar panels. The report also finds that over the next several decades, cost decreases in these technologies as well as other factors will make zero energy buildings more common.

"Zero energy buildings constitute only a small fraction of the overall green building market today," said senior analyst Eric Bloom. "While several dozen buildings of this type have been constructed in the United States, and while the Passivhaus movement in Europe is achieving zero energy in many residential and commercial buildings, the market as a whole remains essentially dormant. That is changing as advances in building technology provide breakthrough solutions to energy efficiency and renewable energy challenges, while driving down costs for existing technologies."

Global revenue from zero energy buildings are expected to grow significantly over the next two decades, with the cleantech market intelligence firm projecting it will total nearly $690 billion by 2020 and could hit the $1.3 trillion mark by 2035.

Companies that employ HVAC and field service professionals will want to brace for the coming surge in building owners looking to make their buildings net zero in terms of energy. Integrating new technology and software solutions that increase efficiency will enable HVAC businesses to make the most out of the expected surge in demand.

Field service companies operating in the HVAC field need to stay on top of the latest trends, market research reports and field service software solutions to ensure they are competing at the highest level within their industry.  

The IDC increased its forecast for the worldwide tablet market to 107.4 million units, up from the previously projected 106.1 million units, as a result of expectations for strong demand of media tablets in the second half this year.

The Worldwide Quarterly Media Tablet and eReader Tracker also revised, on an upwardly basis, its 2013 forecast, from the previous 137.4 million units to 142.8 million units. In addition, by 2016, worldwide shipments of the electronic device are expected to reach 222.1 million units.

"Demand for media tablets remains robust, and we see an increasing interest in the category from the commercial side," said Tom Mainelli, research director of mobile connected devices at IDC. "We expect pending new products from major players, increasingly affordable mainstream devices, and a huge marketing blitz from Microsoft around Windows 8 to drive increased consumer interest in the category through the end of the year."

Also, IDC predicts Apple will take a more commanding lead in the tablet market, establishing an even more impressive edge over Android devices. Apple's iOS is expected to grow its share of the market this year to 62.5 percent, higher than the 58.2 percent last year. Also, Android's share is expected to drop from last year's 38.7 percent to 36.5 percent this year. Lastly, IDC projects BlackBerry to drop from 1.7 percent of the market share to 1 percent.

"After a very strong launch of new products in March, Apple's iPad shows few signs of slowing down," Mainelli added. "The addition of the Retina Display and 4G capabilities to the third-generation products clearly enticed many current owners to upgrade. And Apple's decision to keep two iPad 2s in the market at lower prices – moving the entry-level price down to $399 – seems to be paying off as well. If Apple launches a sub-$300, 7-inch product into the market later this year as rumored, we expect the company's grip on this market to become even stronger."

In the Cleveland-based marketing firm's most recent white paper, "An Industry in Flux: Plumbing Fixture Manufacturers, Their Dealers and Consumers," the company addresses important issues including why dealers are more likely to feature certain manufacturers over others, what motivates product recommendations and what weaknesses affect manufacturers and their businesses.

The report states that the plumbing industry has changed dramatically, which has led to a decrease in demand for plumbing fixtures, especially during the economic recession, when many Americans could not afford such luxuries. In response, Point to Point revisited the relationship between consumers, plumbing fixture manufacturers and dealers and where to move forward from here.

“In order for plumbing fixture manufacturers and dealers to stand out during this time of flux, they must understand the vulnerabilities of their audiences,” said Mark Goren, president of Point to Point. “That will strengthen their relationships in the distribution channel and in turn, help their perception with end users.”

However, the recent rebound in the overall economic situation has led to an increased demand in plumbing fixtures, and revenues across the board are expected to climb over the next five years. In addition, the changes seen over the past five years are becoming more commonplace.

The white paper said dealers recommend certain manufacturers over others in part because some form strong relationships that are supported by responsive and impressive customer service techniques. One way that plumbers and other field service professionals can improve their customer service is to employ the latest in software developments and technological advancements to better equip themselves when dealing with consumers on service calls. Through the use of digital tablets and smartphones, field service technicians can communicate directly with headquarters and even the customer to ensure timely and accurate delivery of services, which will lessen the call time and lead to a happier customer in the short and long term.

With more field service professionals, such as plumbers, electricians, pest control experts and heating, ventilation and air conditioning technicians, utilizing digital tablets in the field to increase efficiency and customer service initiatives, the lowered price for tablets is good news for business owners looking to equip their staff with the useful tool.

According to a report from IDG News, new findings from IMS Research show that the average sales price for a digital tablet was $386 during the first quarter this year, which is a 21 percent drop from the same time last year. The price drop is due in part to increased competition in the tablet market, with Apple leading the way.

Upon the new release of the latest version of the iPad, Apple decided to reduce the entry price for the iPad 2 to $399, which means its competitors, notably the Amazon Kindle, are scrambling to follow suit and stay competitive in a market that has been largely dominated by Apple.

These digital tablet trends were corroborated by the results of a recent survey from research firm ChangeWave. According to the survey, which included responses from 2,893 consumers in North America, 7 percent of respondents said they were planning to buy a new tablet in the next three months and of those, 73 percent said it would likely be an iPad. Only 8 percent said they would go with the Kindle Fire, which is a 22 percent decrease compared with the results of a similar survey from November.

"At the moment, the greatest competitive threat to the new iPad could well be in the iPad Mini – which doesn't exist yet, but even if it ever does, it too will be made by Apple," said Dr. Paul Carton, vice president of research at ChangeWave." When it comes to tablets, the ChangeWave survey shows Apple continuing to exert near total control over the market.

Companies that want to join the wave of technological innovation and convenience when it comes to exploring ways to improve customer service can take advantage of the drop in digital tablet prices. Technicians can use these devices in the field to communicate directly with headquarters and also with the customer to ensure accurate delivery of services. Companies can also employ bring your own device to work initiatives designed to encourage a company's workforce to use their personal smartphones and tablets for business-related tasks.

In San Francisco, the Sleep Tight Academy presented its first seminar, InvaderSF2012, which brought together community leaders, community officials, pest control experts and building managers on June 8 to learn about the area's bed bug problem.

More than 150 community members attended the workshops that were offered at the event as well as listened to keynote speeches designed to not only inform and educate, but to prepare individuals in the area for the possibility that their homes could be infested with the critters, which require the assistance of licensed pest control professionals.

“It’s time for people to start realizing that bed bugs are a problem – and working to fix it. A lot of people are still in denial,” said Arno Murayama, vice president of Sleep Tight Pest Control, one of San Francisco’s foremost bed bug abatement specialists.

District 6 Supervisor Jane Kim led the way in developing new bed bug legislation and delivered the opening remarks, saying the bed bug issue is extremely relevant to those in the area.

“It wasn't just what was happening in apartments, it was also the stigma and the incredible emotional response,” Kim said. “Removing the stigma is important, but figuring out how to combat it is more important. We can pass all the laws that we want, but we need to educate people in the community to make this a reality.”

Bed bugs are not an issue isolated to San Francisco; every day new stories emerge across the United States involving the pesky creatures and the need for pest control. Field service professionals in the pest control industry should heed the latest news stories and trends, and even attend large pest information-related events to ensure they are aware of today's issues. It can be difficult for exterminators to provide top-notch customer service, if they're not aware of customer expectations and needs.

Attending informational events not only helps pest companies get a better feel for their customers, but it allows them to show their expertise in their industry, helping to position themselves as leaders in the field, and learn about new technology that is revolutionizing the pest control world. For example, a number of leading pest control companies now use field service software to make their operations more efficient. The software enables field workers to stay up to date on jobs and allows them to better manage their daily responsibilities. Keeping pace with customer demand and industry trends is key for pest control companies looking to build a solid foundation within their field.

The news source states that in the United States, there is a $20 billion opportunity for mobile advertising, as evidenced in Mary Meeker's latest Internet Trends presentation, which took place at last week's All Things Digital conference.

However, the news source states that the word "opportunity" may be misleading because what Meeker really means is that there is so much unfulfilled potential in the mobile advertising industry that there is no where else to go but up.

With the world of mobile advertising only expected to grow, now may be the ideal time for field service companies to get their feet in the door. Most consumers are attached to their smartphones, spending more time with them then they do their own children. OK, while that may be a bit of an overstatement, the fact remains that millions of people use their mobile devices for hours every day, and thus, there's potential for a savvy pest control company or HVAC installation business to broaden their name recognition through the advertising medium.

And it's affordable, which may be the best part.

Business Insider senior editor Jim Edwards recently wrote that the $5.3 billion spent on mobile ads in 2011 were served across 6 billion devices, which amounts to less than a dollar per device per year. This "tiny sum" indicates the potential for mobile advertising's growth in the coming years.

Field service companies have already begun adopting new technology and software to enhance their operations. Now may be the time for them to take the next step and begin looking for other ways to use the latest gadgets and devices to their advantage. Although mobile advertising may seem like an unexplored frontier, full of uncertainty and unfamiliarity, so did field service software when it first hit the market. Now, companies that aren't using field service software are behind the curve. Mobile-based ads could follow a similar path.

Field services professionals specializing in the HVAC area should be conscious of these red flags and make sure they steer clear of them. Failing to comply with the highest industry standards may cause an HVAC company to miss out on business opportunities, and may lead to a tarnished reputation. 

Too-good-to-be-true prices

The first red flag when it comes to the HVAC industry is, like most other industries, a price that seems too good to be true. Consumers want a good deal, but they're not daft. Many realize the cost of a repair service includes labor, parts, gas, vehicle maintenance, etc. – and thus, they expect to pay a fair amount to have a repair completed. Companies that use a teaser rate to get a consumer interested, and then rocket up the cost after finishing an on-site survey of the situation, will likely turn off consumers and leave a sour impression with them.

The rule of thumb: 400 square feet per ton of air conditioning

Contractors who speak with a consumer and quote them the "rule of thumb" for equipment sizing can be especially misleading.

“This is the most bogus and lazy lie that exists in our industry,” said Wade Hamstra, of Hamstra Heating and Cooling. “Every reputable heating and cooling company will insist on performing a Manual J Engineering Load Calculation – as required by the International Residential Code book, Tucson Electric Power and Energy Star – to determine the size of system you need.  This process takes a lot of education and extra time to perform, but is essential for proper sizing.

HVAC professionals who use the rule of thumb run the risk of putting off potential clients and coming across as a phony. Don't use these corner-cutting tricks. Instead, HVAC technicians need to be clear and organized with how they come to the total cost of parts and services. Don't skimp on the details, and don't make customers search for information or feel as if they're not hearing all the facts.

Don't give quotes over the phone

Due to the many variables associated with replacing an air conditioning system, it is close to impossible for an HVAC professional to give an accurate estimate over the telephone, Hamstra said. Savvy consumers will know this, and will think both the quote and the business are suspect. Be honest with them on the phone and let the know a site visit is required in order to appropriately determine the cost of the installation or repair.

Trying to pull a fast one on new or existing customers may result in some short-term benefits, but the long-term problems that might arise are definitely not worth the trouble. Be fair, honest and open, and consumers will be more inclined to share their positive experience with others. 

The Contractor Comfort Index for May reveals that contractors are feeling more confident about short-term growth than at any other time since the ACCA began its survey of contractor confidence in February 2010.

The index is calculated from a survey of the association's contract members. They were asked to share their confidence levels for existing business activity and new business prospects in the short term, and describe what their staffing situation will be like in the near future. For May 2012, the index was 70, and it also showed that contractors are more confident than they were this time last year when the index was at 66. In addition, this is the first time in a three-year span that the survey was at or higher than 70.

This year, the index was at 56 in January, climbed to 57 in February, jumped to 62 in March and then 68 in April. The seasonal Contract Comfort Index found that contractors were feeling confident heading into the spring, yet it remains to be seen how that confidence will carry over into the summer.

Last year, the index peaked at 69 in April but bottomed out in the autumn months, dropping to 53 and 51 in August and September, respectively.

In 2010, the index reached 66 in June, but also bottomed out when the season turned to fall, recording a 51 in September.

Contractors are one of many professionals who fall under the field service industry umbrella.

Similar to contractors, many HVAC field service technicians have begun to feel optimistic about their short-term growth opportunities, mainly because of rising temperatures. As the summer's sweltering heat makes its way throughout the country, more consumers will be calling on HVAC professionals to handle air conditioning-related issues. To cope with the influx of expected calls, a number of HVAC companies have integrated mobile devices and field service software into their operations, allowing them to reach more customers and operate more efficiently.

The advancement of technology designed specifically for the field service industry will likely cause the index to rest at an elevated level (70 might become the new standard and not just the apex), as more pros will likely find that new tools allow them to achieve more short-term and long-term growth.

Separate independent programs have been launched in both Chicago and Philadelphia that will test the effectiveness of using large volumes of wastewater in treatment plants as a source of heat. The programs call for the waste water to be used in conjunction with heat pumps to increase the performance of cooling and heating systems.

In Philadelphia, the water department and city-based NovaThermal Energy have established a partnership to start the first location in the United States to feature a commercial scale geothermal system that offers building heat from domestic wastewater.

In Chicago, at the James C. Kirie Water Reclamation Plant, the effluent water has an average temperature of 55 degrees Fahrenheit. The plant will use a heat pump system to transfer heat from the effluent water to warm buildings  during the winter, and will use the heat transferred into the water in the summer to cool buildings, the news source stated.

In addition, the issue of algae has been raised and whether or not it could grow in the open system and contaminate the water.

"We anticipate there will be some algae growth with the open system and want to insure that isn't a problem," Catherine O'Connor, assistant director in monitoring and research at the Metropolitan Water Reclamation District of Greater Chicago, told the news source. "We want to understand how much maintenance that would be."

In Philadelphia, Mayor Michael Nutter also promoted the energy savings that are possibilities with the new technology.

"I am proud to say that Philadelphia is taking another groundbreaking step in becoming the greenest city in America," Mayor Nutter said. "Partnering with a Philadelphia-based company and using innovative technology, we have achieved a win-win for energy efficiency and economic development. We will be able to save on costs and energy resources at a city facility while commercializing a technology that can be used in large commercial and industrial buildings throughout the country."

Field service professionals in the HVAC industry can use their knowledge of new technologies and overall developments to provide the best in service to their customers. Staying abreast of the latest industry trends will enable them to understand and intelligently integrate solutions and strategies that improve their operations.

The Pest Management and Food Safety Seminar, which will take place on June 12 and 13 in Teaneck, New Jersey, will provide recertification credits as well as other information and resources related to the growth of the industry and how to advance for the sake of both business and customer service.

Pest management officials will join food safety professionals at the workshop, presented by RK Pest Management Services and sponsored by the Environmental Science division of Bayer CropScience. The event will feature keynote speaker Dr. Austin Frishman of AMF Pest Management Services as well as other industry experts and those familiar with effective pest control tactics.

“At Bayer, we are constantly striving to transform the future of the pest management industry, which is why we are proud to participate in this seminar hosted by RK Pest Management Services,” said Joseph Barile, technical services support at Environmental Science. “We hope professionals from both pest management and food safety industries take advantage of this opportunity to learn from some of the best minds in the business.”

The two-day workshop will also feature the latest updates from the Food and Drug Administration and corrective actions in the pest and food industries.

“It is our goal to educate all professionals on the leading trends in the fields of pest management and food safety, and ultimately encourage attendees to continue learning how both industries play integral roles in community and public health,” Dr. Frishman said.

Education and networking events enable pest control professionals to discuss and share resources related to their field, including effective tools and field service software solutions. Staying abreast of the industry-leading services and technology can help pest control companies identify and implement new technology and strategies that could improve their overall operations. 

The report on internet trends, presented by Kleiner Perkins Caufield Byers at the recent D10 Conference, revealed mobile-based operations on a year-over-year basis grew 31 percent in the United States, with 64 percent penetration and 208 million subscribers from a populace of close to 300 million.

In comparison, Japan experienced 95 percent penetration and Korea showed 85 percent, but there is still significant potential in markets showcasing low penetration like China, Russia and India, the report found.

In a report for Inc., Mary Meeker a former analyst for the IT industry and now a partner at KPCB, provided her take on the report's findings, saying mobile communications and computing in 3G technology in the mainstream has the potential for impressive growth.

Field service companies that offer pest control, electrical work, plumbing and HVAC maintenance and upkeep can take advantage of the growth by learning more about the latest software solutions. Incorporating cutting-edge gadgets and mobile communication tools may help these businesses corner a crucial part of the consumer markets in these countries.

However, companies that are interested in adopting and integrating new technology into their daily operations will need to first evaluate their business needs and determine how field service software can help them obtain these objectives. This can be a daunting process, and some field service business leaders may be reluctant to depart from their traditional operating methods. But, by speaking with trained professionals to understand how the latest mobile applications and software can improve efficiency, company heads may feel more comfortable and willing to introduce new production-boosting tech solutions.

Mary Meeker, analyst and partner at Kleiner Perkins Caufield & Byers, recently said at the D10 Conference that mobile growth is on the rise. Highlighting data from Pew Research Center, Byers said the number of Americans who own digital reading devices or tablet computers climbed from 18 percent in December 2011 to 29 percent just a month later in January 2012.

"It's clear that there's gold to be found in the future of mobile computing and that we're on the precipice of what can be described only as a defining moment in technology," writes Wendy Schuchart, site editor at SearchCIO-Midmarket. "The real question is, will midmarket CIOs feel free at some point to make the leap wholeheartedly into mobile technology, or will they continue to play "wait and see" until it's too little too late? If mobile Internet traffic continues to grow at this steady rate, we might not have to wait too long to learn the answer."

Other statistical analysis reveals that over the past five months, mobile internet traffic has jumped 20 percent over desktop internet use, climbing to 10.13 percent from 8.04 percent of total internet traffic in December 2011, according to worldwide statistics from StatCounter.

All statistics point to the fact that companies in the field service industry are at a crossroads. Businesses that do not jump on the mobile computing bus may be left in the dust, as consumers are increasingly looking for customer-friendly companies that offer the most efficient services.

Field service companies that use mobile computing can custom tailor it to take care of their various business needs, such as providing their field service technicians with real-time updates about jobs – client details, previous work history, etc. Knowing this information before arriving for a job enables field service workers to engage clients in a friendlier manner and address the issue at hand more effectively.

The survey found that 49 percent of employers in the United States are finding it difficult to fill important positions, but that is a decrease from the 52 percent of employers who cited a struggle for the same reasons last year.

"We're seeing too many employers become complacent about the talent shortage and ultimately they will struggle to realize their business objectives," said Jonas Prising, ManpowerGroup president of the Americas. "Our advice to employers of all sizes is to align their workforce strategy with their business strategy to anticipate talent needs for today and for tomorrow."

The results of the survey were culled from more than 1,300 employers in the United States and revealed that the positions most difficult to fill included the skilled trades and engineers, both of which have been on the list numerous times since the survey started six years ago. In addition, the survey highlighted the main reasons why employers are having trouble filling these jobs: lack of available applicants; lack of experience; and salary requests above the employer's threshold.

"Based on the many conversations we have with employers every day, ManpowerGroup recognizes the ongoing challenge business leaders face when looking for the right talent," Prising added. "This skills mismatch has major ramifications on employment and business success in the U.S and around the globe. Wise corporate leaders are doing something about it, and we increasingly see that they're developing workforce strategies and partnerships with local educational institutions to train their next generation of workers."

Several industries listed in the survey employ field service technicians and professionals to provide their offerings to consumers. Although finding qualified candidates is a main concern among these industries, companies can give their employees a better chance at succeeding and not making mission critical errors in the field by employing the latest in software and technology.

The technology currently exists for field service technicians to view and update job assignments in real time via digital tablets or smartphones as well as to communicate directly with their superiors and the clients themselves to ensure the service is being delivered in the most accurate and efficient way possible.

The proposed move would duplicate licensing for contractors and electricians while imposing as much as $16 million in potential fees. The OEL issued an open letter to Bob Guthrie, the chief executive officer and registrar at the college, in which the group says the proposal would only duplicate licensing requirements for master electricians and electrical contractors that are already in place.

"There is no value being added in this new tax on Ontario's tradespeople," said Stephen Sell, president of the Ontario Electrical League. "Our members already are subject to a respected Contractor Licensing program that ensures electrical work is done safely, in accordance with regulations, and by qualified tradespeople."

According to the OEL, the college has yet to explain the tax proposal or disclosed any information regarding the services or benefits that would be provided by the extra fees.

The OEL has requested the college provide information including what the overall annual budget is for the college as well as what the college's administrations are for the electrical trades and what the college's cost per trade for the administration is. Also, how the electrical trades compared to other professions will be affected. In addition, the OEL would like to know what the specific services and benefits are that journeymen and women and electrical contractors in the trade will receive from the college for the membership fees proposed.

"The process offers no reasonable opportunity for stakeholder input," Sell added. "Once again, the McGuinty Government has shown that it doesn't care about the trades – it just wants our money."

Field service professionals in the electrical industry in Ontario are waiting to see how the situation will shake out in order to determine how the new fees, if  implemented, will affect them and their ability to provide cost effective, quality services to consumers in the area. The license tax may be the final push that some field service professionals need to finally break ties with traditional practices and seek out ways to streamline operations and become more efficient.

Donnie Sellers, a termite and pest control specialist, recently told the Tupelo, Mississippi NBC affiliate WTVA that he's received numerous calls in the past few weeks as a result of termite and other pest infestations.

"Anytime you have a change in climate, it can go from dry to wet, wet to dry, hot to cold, cold to hot, any of those things," Sellers told the news source. "If they're up close to your house, eventually they're going to find a way to get in there because they're just like you or me or anybody else."

Sellers added that residents in Mississippi and other parts of the South where the climate is generally dry and hot should be prepared to experience some form of pest infestation this summer – from fire ants and roaches to  termites and ticks.

"They've got to have certain things to survive," he told the news source. "They've got to have food, they've got to have water and they've got to have shelter."

Although some homeowners may try to address their pest problems themselves, many will rely on trained professionals to eradicate the bugs. Pest control companies that aren't equipped to handle a large number of daily calls may miss out on new clients and long-term business relationships, which could negatively affect their bottom line.

A number of pest control businesses have turned to affordable field service software solutions to enable them to operate more efficiently with the staff they have. The latest software and technology enables exterminators to streamline the service scheduling process, accelerate invoicing and automate timesheet reporting – all of which reduce the burden on field service professionals, freeing them up to handle more calls.

The summer season is ripe with opportunities for pest control companies that are ahead of the game and keeping pace with the latest industry trends. Integrating technology and tools that speed up daily processes can not only boost revenue, but improve employee morale as well.

Pest control companies that are experiencing a downswing in service calls have a number of options to remedy the problem including offering exclusive deals and discounts to those who do call the professionals for assistance. Any kind of incentive or promotion of services can go a long way in boosting a company's bottom line and allowing them to gain traction.

According to a recent report from New Jersey radio station WKXW, the New Jersey Pest Management Association has seen how the country's economic woes have affected individuals' demand for pest control services. Although it's understandable for homeowners to look for ways to reduce their spending, making an abrupt short-term cut may result in long-term issues.

“Insect and rodent pests do not care about the state of the economy,” Len Douglen, head of the New Jersey Pest Management Association, told the news source.

Many parts of the country are currently in the midst of pest season with the spring and summer months generally reserved as the most active time for pests of all types, the news source stated. Termites alone cause more than $5 billion in damage nationwide each year.

“This alone is ample reason for homeowners and others to have regular inspections to detect an active colony and, more importantly, to seek advice on the many ways termites and other insects should be deterred from gaining access," Douglen added.

Pest control companies looking for a way to connect with new customers who may be wary to spend money because of the company may want to combine discounts with new customer-friendly field service software. By offering money-saving deals, pest control professionals may be able to get their foot in the door in terms of attracting new clients. Adding new efficient technology to mix can help exterminators leave a positive impression after the first job and potentially help build a long-lasting business relationship. 

A recent report from the Pacific Northwest National Lab shows that commercial building owners could save an average of 38 percent on the bills associated with their heating, ventilation and air conditioning systems if they install new controls onto their HVAC components. The report also found that commercial building owners in regions that have warmer climates could potentially save even more.

The estimated cost saving ranges for U.S. commercial buildings, with those in Los Angeles able to save between 55 and 64 percent, while Miami-based commercial building owners can save between 38 percent and 51 percent.

"(The report makes) a convincing case for manufacturers to produce more advanced HVAC controllers and for building owners to adopt these energy-saving methods," said Srinivas Katipamula, the engineer leading the study for the PNNL.

Although many field service professionals may recognize the cost savings associated with advanced HVAC technology, business owners may not be as well versed in the potential savings. Thus, it's in an HVAC company's best interest to spread this information and educate prospective customers on the benefits of upgrading their systems. Companies that are able to reach commercial building owners and provide them with a clear plan as to how their services can be beneficial may be able to lock in an array of new customers.

In addition to the potential cost savings, HVAC companies should promote their strengths and the unique quality of their services. For example, if an HVAC business uses the latest field service software to conduct its operations it may signal to the prospective customer that the company is a leader in the field and has kept pace with industry trends.

Some field service software also offers customers more convenience, which may enable an HVAC company to gain ground with new clients. For example, some solutions allow businesses to have real-time access to a customer's work order history, meaning an HVAC professional dispatched to a commercial building to check up on a system will be able to see the previous work his or her company has completed at that particular facility. This should enable the technician to be better prepared to conduct the check up and address issues. 

InformationWeek's 2012 Mobile Security Survey found that 62 percent of companies allow their technicians to use their personal devices on the job and only 24 percent are creating a policy to manage these devices.

In addition, the survey found that nearly 90 percent of the 322 respondents said they allow the use of these devices among employees or at the very least are moving in that direction. However, only 40 percent limit the range of devices they allow to connect to a mobile device management system.

Lorna Garey, content director of InformationWeek Reports, said allowing employees to use personal devices or mobile devices for work purposes can lead to increased productivity as well as efficiency. The integration of mobile devices into everyday operations is occurring in numerous industries and business sectors, from healthcare to education to field service work.

Professionals in the latter sector have used mobile devices to streamline processes and improve customer service.  By accessing field service software on their personal mobile devices, plumbers, electricians and pest control workers have been able to receive work orders directly from dispatch and administer services to customers in the field in a quick and accurate manner.

Although a number of field service companies continue to cling to old-fashioned operation strategies – paper receipts and work orders, or manual timesheets – more are turning to automation software and mobile devices because of the numerous benefits. Being able to deliver real-time job information, increase revenue and streamline scheduling are just a few of the reasons field service companies are embracing new technology solutions.

Of the survey findings, 63 percent of retailers reported having an Energy Management System in place in at least 50 percent of their stores. In addition, 77 percent of retailers reported having cooling set points within four degrees and 64 percent said they perform HVAC preventative maintenance on average four times per year.

"PRSM's benchmark report is a long awaited and much needed product for our membership," said Paul Walsh, 2012-13 President, PRSM board of directors. "It empowers FM professionals to immediately identify their strengths, weaknesses and opportunities to improve their HVAC expense line and business practices. Moreover, this benchmarking initiative will enable HVAC and energy management service providers to become or remain more competitive while maximizing their profitability."

HVAC maintenance and upkeep is an integral part for any business or homeowner who wants to increase energy efficiency and lower their bills and may be better left to the professionals in most instances. Fortunately, HVAC specialists and other field service professionals are equipped with the latest technologies and equipment to help better the services they offer to these home and business owners.

Many small- and medium-sized businesses that employ HVAC technicians have transitioned to the method of streamlining their operations by utilizing digital tablets, smartphones and other devices. These tools allow for the company's headquarters to directly relay information related to the customer including where the job site is, specifications concerning the job and any other information that may be helpful in delivering the highest level of service across all areas.

Customers can also benefit from these technologies as they are delivered faster, more accurate and efficient services and in some cases can even pay for these services on site through mobile point of sale applications rather than paper billings and check writing.

According to a recent report from ARA Content, many homeowners may be neglecting one specific area when it comes to home inspections: sewer lines. The source said it's common for homeowners to think a sewer line inspection is the responsibility of the municipality that covers the property. However, this is not the case. Inspecting the sewer line is not included in a standard home inspection and generally must be specifically requested by the homeowner.

Should a serious issue occur with a homeowner's sewer line, a replacement could cost upward of $4,500, according to the source. Because many prospective home buyers are unaware of the importance and high cost of sewer-related issues, plumbers have a great opportunity to act preemptively to attract customers and establish life-long service relationships with a new homeowner.

The news source states an inspection is especially important if the home is 20 years or older, is surrounded by mature trees and has been vacant for a stretch of time. Also, if the concrete surrounding the home has been cracked or raised and if there is considerable visible root growth surrounding the home, then an inspection may be in the homeowner's best interest.  With that in mind, plumbing professionals may want to focus more of their energy on spreading marketing materials and word-of-mouth campaigns in areas that meet these descriptions.

"Just a couple of years after purchasing our home, we had a $15,000 sewer line disaster in our lap," Jennifer Schappacher, a Cincinnati homeowner, told the news source.

Although a major sewer issue such as the one Schappacher experienced could result in a hefty payday for a field service worker, it may not result in the most benefit. If the field service professional is able to proactively conduct an inspection, he or she may discover another problem – though on a smaller scale – that requires servicing. Because of the money the homeowner was able to save, he or she may opt to work with that plumber again, and offer up a positive recommendation to friends and family.

Thus the plumbing pro essentially traded in one big job for the possibility to create long-term relationships with a number of new clients. Not a bad deal at all.  

Although most homes are equipped with heating, ventilation and air conditioning systems, not all are up to date and operating at optimum efficiency. The article said some homes may have upward of 40 pounds of dust in their homes, which may not only cause respiratory issues, but could also lead to higher energy bills. HVAC technicians should position themselves as the solution to these issues, but they must do so in a customer friendly and efficient way.

According to the article, some HVAC companies will try to attract customers by using scare tactics. However, this method may put off a prospective customer and negatively affect an HVAC business' reputation. Providing customers with legitimate facts about how upgrading to a more efficient HVAC system can save them money is good; telling them that if they don't they will go bankrupt – not so good. Being realistic and providing sound evidence will go along way in establishing a strong business reputation.

In addition, companies that offer too good to be true coupons or deals could be a red flag that the services they provide may not be the best. Customers are advised to stay away from bait and switch coupons. An example would be if a HVAC company sent out an offer for an all-encompassing service for a low price, but then tried to convince the homeowner into spending more money for additional services, rather than just doing the job they were hired to do. Many customers see through these gimmicks and will inform their friends about their experience.

That said, there are plenty of HVAC companies that employ field service professionals who do the job the right way. These companies should maintain their high standards even though the short-term financial benefit from a scare tactic may be tempting. Customers will often see through these types of sales tricks. The key is to be genuine and provide a quick and efficient service. This will ensure these individuals, and their friends and family, become repeat customers. 

The survey found that only 66 percent of company respondents ranked customer service as the top priority in their place of employment. Field service professionals include plumbers electricians, exterminators and heating, ventilation and air conditioning technicians.

In addition, the survey found that only 51 percent of company respondents listed high service quality as the essential aspect of their organization, despite the fact that their businesses depend on providing a positive customer experience.

More than half of the 130 companies surveyed employ field service workers, and of those, 35 percent said they do not have confidence in their company's strategy for managing the performance of these employees and how they interact with customers.  These respondents also maintained they lack certainty over whether the company even had a customer service strategy in place to begin with.

Field service companies looking to improve customer service and the morale of their field workers may be able to accomplish both with new software solutions. The latest field service software enable pest control professionals and plumbers to conduct point-of-sale transactions through mobile devices, allowing customers to pay for a bill electronically and workers to conduct payment transactions without bulky and inconvenient paperwork.

Regardless of how field service companies do it, they should make customer service a priority. For an industry heavily dependent on customer reviews and word-of-mouth, field service businesses that fail to leave a positive impression with customers could endure long-lasting issues.

Mobile device management is a growing trend that has caught the eye of numerous companies specializing in various field service markets, including pest control, plumbing, electrical work and heating, ventilation and air conditioning systems repair. Mobile device management is being used to not only increase productivity and improve customer service, but boost communications between dispatch and workers in the field.

The technology is being adopted and learned by professionals at small businesses and mid- and large-sized field service operations, as well.

"We are also seeing partners really step in, especially in even slightly smaller organizations," Eric Main, of Microsoft, told CRN. "IT, in some organizations, has been, 'We install a PC and flip on automatic security updates and that's our management process.' But as you start to have more mobile devices floating around within that organization, and as you start to have just more recognition of the advantages that come from a well-managed environment, customers are recognizing that it would be great to be able to do more in this area, and they are turning to partners to offer a more full-fledged solution."

Companies that want to encourage their field employees to use their personal devices to complete work-related tasks can benefit from field service management software, as the solution can ensure workers throughout a company are organized and on the same page. In addition, the latest software tools available for mobile devices can cut out inefficiencies, such as paperwork and clunky cash registers, making life easier on both the customer and the field service worker. Many of the best offerings available on the market allow field pros to accept on-the-spot payments from customers through a point-of-sale system operated from a smartphone.

Employers who want to manage their businesses without getting caught up in unnecessary clutter can use technology to streamline operations and thus increase profit and productivity across the board.

Homeowners in some of the hotter regions of the country will likely ramp up the air conditioning as temperatures begin to rise and that can get expensive, if they do not have an efficient energy-saving HVAC system. The increased need for advanced HVAC units poses a prime marketing opportunity for field service professionals looking to expand their customer base. Before crafting campaigns to attract new clients, however, HVAC specialists should be aware of the reasons consumers will likely need their assistance. With this knowledge, they can develop targeted marketing strategies to get the most value from their efforts.

In an interview with The Atlanta Journal-Constitution, Suzanne Holtkamp, vice president of Holtkamp Heating and Air Conditioning in Suwanee, Georgia, explained why homeowners will require professionals this time of year.

Holtkamp says filter change requests account for a number of her calls, especially after the first major heat wave. When temperatures hit the mid 80s and 90s for the first time, customers will turn on their AC units, which have probably been sitting dormant for months. Since the last filter change, which was conceivably sometime before the end of the previous summer, it's likely the filter has become clogged up – a problem that can cause issues for an entire system.

Although the initial removal and installation of a new filter is something many homeowners can do on their own, more intricate and complex parts, such as the condenser coil, are more difficult to address with do-it-yourself fixes. Holtkamp said units that are not properly maintained could sustain a drop in performance by 20 to 30 percent.

Complex parts needing professional servicing and reduction in performance are two ideas HVAC pros should keep in mind when attempting to market to new customers. With a number of consumers struggling to make ends meet because of the country's economic woes, many will likely try to handle their HVAC needs themselves, potentially causing further damage to their systems. At the end of the day, this could mean a higher cost for the consumer.

Keeping homeowners aware of the short-term and long-term financial benefits of seeking out the help of a professional HVAC technician may help encourage them to secure repair services rather than try to fix a complex issue on their own.

There has been an increased focus by homeowners of older houses to modernize their properties – not only to keep them up to code, but also to reduce utility costs.

"Considering the long-term trend of rising energy costs, it makes perfect sense to make sure the home is operating at its most efficient," said Rick Berube, vice president of operations at Standard Solar.

One effective way that a homeowner can modernize his or her dwelling is through an update to its heating, ventilation and air conditioning systems. People are swapping out their old HVAC systems for new ones by replacing their aging furnaces, heat pumps and air conditioners with more advanced, efficient systems.

Replacing an outdated HVAC system with a new one can not only reduce how much a homeowner pays in energy costs but can also increase the comfort of a home. As more homeowners realize the inherent benefits of upgrading to efficient HVAC units, the demand for experienced HVAC installation professionals will likely surge. Additionally, contractors can help drive the surge by leveraging the ongoing cost savings of newer energy-efficient equipment to generate more “system replacement” sales. In particular, contractors should look to contrast the total cost of ownership between repairs and monthly costs of an older, existing system with the cost of a newer system over, say, 3-5 years. Either way, contractors should also seek to sell maintenance contracts to customers to create predictability in their cash flow.

The influx of HVAC-replacement jobs will require HVAC pros to set up an organized and efficient system for taking on assignments and marking those that have been completed. To help with this, field service workers can use specifically crafted mobile applications, which are compatible with many everyday smartphones. These mobile apps enable pros in the field to communicate in real-time with their co-workers or with headquarters to keep all parties on the same page.

Being prepared to handle a spike in demand is critical for a business' success. Field service companies that do not adapt to evolving technologies may find themselves getting surpassed by their competitors. 

From law firms to field service companies, employees are being encouraged to use their own mobile devices to complete work-related tasks. Company leaders have pushed this initiative as a way to save money on capital investments, as well as to make operations more convenient for their workers. The challenge for many businesses has been finding a platform or software that works with a variety of different devices, as prior to the BYOD movement, employers provided a standard type of device.

“It became clear our corporate-owned, BlackBerry-only mobile policy was no longer fulfilling the mobile demands of our employees," Crawford Hawley-Groat, director of IT at a law firm, told Computerworld UK. "As the consumer smartphone market matured, the demand to use other devices like iPads, and have the option to use their personal iPhone or Android devices for work, has grown significantly."

Integrating mobile devices into a business' operations can be tricky to start, but many of the applications and software that have been crafted specifically for mobile units are easy to use and created for workers who may not have an extensive tech background. For companies that employ field workers, the recent mobile device movement has opened up new opportunities for increased oversight and improved efficiency.

Matching the convenience of a BYOD policy with a field service software solution that automates tasks or digitally sends data can help a company see a boost in productivity and in employee morale.

For example, some software services enable workers in the field to receive job information electronically, allowing them to avoid coming into the office just to pick up or process paperwork. The time they save traveling to and from the office could then be used to either take on an extra job, or, potentially, to finish the work day a bit earlier. Either way, a company benefits. 

"Cockroach droppings, saliva, shed skin and other body parts contain potent allergen proteins known to cause allergic reactions and exacerbate asthma symptoms, especially in children," said Dr. Jorge Parada, medical spokesperson for the NPMA. "Unfortunately, people who are exposed to these allergens during childhood are at an increased risk for bronchial hyper responsiveness and asthma problems later in life."

The Centers for Disease Control and Prevention estimates that 25.7 million people, 7.1 million of which being children, have asthma and many of these cases are worsened by cockroaches, which could be crawling in the nooks and crannies of any home.

Although homeowners can do their part to keep the bugs out – properly ventilate basements, keep counters free of food crumbs, fill cracks and holes around their houses – more likely than not they will require the aid of a pest control expert. As more families learn of the risk factors associated with cockroaches, demand for qualified and efficient exterminators will increase.

Like most field service professionals, pest control experts, need to make sure they are using the most effective tools at their disposal in order to operate at the highest level. When a pest company receives an influx of calls at one time, it needs to have an efficient method of alerting its field workers of assignments as well as processing completed assignments. The inability to monitor this type of activity may result in overlap – two exterminators could show up for a cockroach call that was completed an hour ago by one of their colleagues.

Some pest control companies have begun using mobile applications and field service software to stay connected with exterminators while they are out in the field. The easy-to-use technology can improve overall productivity and save time; instead of requiring customers to fill out lengthy paperwork, which the field service professional then has to hang on to until he or she returns back to headquarters, the latest software allows customers to electronically sign off that a job has been completed. That signature then automatically gets logged in a system, alerting the main office in real time.

Cockroaches have been around for millions of years and likely aren't going anywhere anytime soon. Calls to address these disease-spreading bugs will continue to come in, so pest control companies should make sure they have the tools they need to handle cases quickly and effectively.

The study found that last year, U.K. SMEs spent an estimated $327 million on SaaS and that market is expected to grow by $880 million by 2015, with key investment areas including analytics and mobility.

Th expected growth of SaaS in the U.K. is indicative of a worldwide trend, as Gartner recently predicted global SaaS revenue will eclipse $22 billion by 2015.

Leading the way in SaaS adoption are small and medium-sized businesses, which have found they can increase efficiency and improve overall productivity by integrating cloud technology into their daily operations.

For example, a number of business leaders in the field service industry have turned to service business management software to enhance communication and flexibility among workers in the field. In addition to improving cash flow and reducing paperwork, the latest field service software allows businesses to increase revenue, making them more competitive within their respective sectors.

SaaS initiatives can help businesses in the pest control, plumbing and electrical industries better serve their customers by offering human capital management, business intelligence and sales force automation. Field service professionals can use this technology in the field to provide the very best in service to those in need.

The Nasutitermes corniger termite – a native of the Caribbean – has found its way to Florida, posing a whole new threat to the southern United States because of the pest's mobility, one entomologist told ABC Action News.

"They can literally eat houses down to the ground," Impact termite specialist Bobby Oliveras told the news source. "They can actually crawl right on top of the wood and nest on top of trees."

Field service professionals will likely have their hands full in Florida, as homeowners will need the assistance of expert exterminators to address the growing issue before it gets out of control. The expected increase in house calls will require pest control professionals to use the latest field service software solutions in order to stay organized and maintain open lines of communication.

Some software services even enable workers in the field to stay in touch about the status of jobs, which could save a pest control company from wasting time and resources sending an exterminator to a location that's already been treated.

According to a report from Pike Research, a market research and consulting firm, construction of new energy-efficient homes and retrofits of existing homes are expected to increase at a compound annual growth rate of 42 percent over the next eight years, with roughly 118.6 billion square feet of energy-efficient residential property created over that time worth an annual market value of $84 billion.

"Pike Research defines energy-efficient homes as properties that are built to exceed the 2009 International Energy Conservation Code by at least 15 percent on a kilowatt-hour per square foot basis," said research analyst Brittany Gibson. "Achieving such energy savings, in new construction or in existing building stock, is a design problem complicated by factors such as local climate, availability of materials, funding and legislation."

Constructing these new energy-efficient homes on such a large scale will require builders and electricians to adopt the most effective technologies and communication strategies. Failure to introduce the most efficient practices and field service software tools could result in a company losing out on potential new clients and sources of revenue. 

One area that business leaders cannot budge on when crafting a mobile management policy is making it mandatory for all workers to familiarize themselves with the field service software. For example, a pest control business that uses field service management software to accept jobs and mark completed calls while in the field won't be getting the most out of the solution if not all its exterminators know how to use it correctly.

Because many smaller companies don't have dedicated in-house IT staff to help craft a policy and enforce it, Colbert said it's become popular for these businesses to turn to professional mobile help desk services, which can provide 24/7 assistance.

In a recent report from InformationWeek Mobility, the issue of fixing mobile security issues in businesses that allow workers to bring their own devices or even use company devices in the field to complete work-related assignments is taking center stage.

One of the prevailing worries related to mobile devices is theft and sensitive information falling into the wrong hands.

"Since replacing the device itself is relatively cheap, those concerns must be over possibly compromised data," Craig Mathias, principal at mobile advisory firm Farpoint Group, told the news source.

The surge in mobile device use by field service professionals in part stems from the increasing amount of industry-specific applications and software being created. Recent data analysis from Vertic reveals, by 2015, mobile app development projects will outnumber PC projects by a 4 to 1 ratio.

Gartner, a leading IT research and advisory company, released a statement maintaining that mobile device management – the monitoring, tracking and overall oversight of devices that connect to company data – is growing in importance, as it provides essential security defenses for businesses.

"The era of fully supporting company-owned devices is giving way to an era of managed diversity in which tiered support for employee-owned, consumer-class devices is the norm," said Terrence Cosgrove, research director at Gartner. "With the unabated growth of consumerization, IT leaders need to implement MDM to manage corporate- and employee-owned devices, and assign responsibilities inside IT departments for the service, application and security of all these devices."

Mobile device management takes on added importance for the field service industry, which is rapidly integrating tablets and smartphones into everyday operations. These tools are enabling field service technicians to not only function more efficiently, but offer new convenient services – like mobile payments – to customers. 

The American Association of Public Insurance Adjusters' "Safety in the Field for Adjusters and other On-Site Professionals" manual is geared toward plumbers, electricians, HVAC technicians and other professionals that function in the field.

"Upon researching and determining there was no specialized safety manual on-line or in print, I set out to develop what many believe will be a critical, life-saving tool," APPIA President Gene Veno said.

Many field professionals are using advanced field service software and communication tools to stay connected with their colleagues while at a service site. Some of these tools can enhance worker safety by allowing a unit chief to know in real-time how a job is coming along and whether a field service professional requires assistance.

According to PC Magazine, Lenovo has announced plans to invest roughly $800 million in the development of its own digital tablet and smartphone offerings. The headquarters for the development of this technology will take place in China and is scheduled to begin after the new facility opens in October 2013.

"As an industry leader, we are aggressively moving forward into the PC Plus era, and with our Mobile Internet Digital Home group actively engaged, we are accelerating development in smartphones, tablets, and other mobile internet terminal markets," said Yang Yuanqing, Lenovo Group chairman and CEO.

Digital tablets and smartphone technology are gaining traction across the electrician and plumbing industries with field service professionals harnessing the efficiency and simplicity of the devices to better serve their customers. The latest NPD DisplaySearch Tablet Quarterly report found shipments of tablets are expected to grow from 81.6 million units in 2011 to 424.9 million over the next five years.

According to the latest NPD DisplaySearch Tablet Quarterly report, shipments of tablet personal computers are expected to grow from 81.6 million units in 2011 to 424.9 million units over the next five years.

“So far in this relatively young product category, the tablet PC market has been dominated by Apple and has tended to include a number of competing products that are similarly configured to the iPad,” said Richard Shim, NPD DisplaySearch senior analyst. “However, as the market matures and competitors become better attuned to consumer preferences and find opportunities to break new ground, we expect the landscape to change dramatically, giving consumers more choices, which will drive demand for more devices.”

Field service professionals are increasingly turning to digital tablets, smartphones and other new technologies for use in the field in an effort to better provide enhanced customer service initiatives. Some field service companies are using mobile devices in conjunction with SaaS solutions as a way to provide consumers with convenient mobile payment options.

The White Meets Blue and Free Professional Video Too! event will serve as a meeting ground for plumbers, electricians and other field service professionals who are interested in growing their client bases and learning more about the latest advancements in their respective fields.

"Operating under the motto 'Levron Referred Businesses Are Client Preferred Businesses,' our referral network is about tapping into members' existing connections to promote synergy and foster mutually beneficial relationships," said Daniel Modiano, founder of Levron. "We're excited to be hosting our first event designed to bring together members of the white and blue collar workforces."

The event is planned for May 7 at the Royalton Hotel in New York City. One of the topics that could be discussed is the use of mobile devices in the field and how they can increase efficiency and convenience for plumbers and electricians as well as the customers they serve. 

According to the Atlanta Journal-Constitution, pest control companies that employ field service professionals in the Atlanta area have reported an increase of as much as 40 percent in call volume for April compared to the same month last year.

"What's really going to make the difference for mosquitoes this summer – more than the heat – is the wetness," Elmer Gray, an entomologist at the University of Georgia, told the news source.

Oklahoma is also experiencing earlier than normal infestations. Area pest control professional Greg Gibson recently told Tulsa NBC affiliate KJRH that carpenter ants, termites, bees and mosquitoes are all populating earlier this season.

To handle the influx of calls this spring season, a number of field service professionals are relying on mobile devices, such as smartphones and tablets, which allow them to improve service and operate more efficiently while out on calls.

The ABI Research study found 16 percent of respondents plan to acquire a media tablet, while, overall, respondents expressed more interest in purchasing the device compared with the previous survey.

“US consumers are holding on to home PCs longer,” says consumer research group director Jeff Orr. “This has created a near-term opportunity for the incremental purchase of media tablets."

Field service professionals – plumbers, electricians, pest control experts and others – are turning to the latest technological advancements and mobile and tablet-based solutions to deal with customer relations. A recent survey from Motorola Solutions revealed that 66 percent of retailers are interested in using mobile point of sale as a core customer service strategy. Mobile point of sale solutions replace cash registers and other old-fashioned methods of payment with a tablet, smartphone or other technical device that makes for easier transactions.

Compuware will be joined by its customer, NCR Corporation, and will offer a presentation titled "Transform Your Services Business to Create a Strategic and Sustainable Footprint with Your Customer."

The event will highlight effective ways that field service professionals and other professional service providers can get more traction with customers.

"More technology companies are transforming from traditional, product-focused organizations to a service-led model that maps software and hardware technology to the specific needs of business and industry," said Lori Ellsworth, senior vice president and general manager of Compuware's Changepoint business unit. "This is precisely the transformation that has taken place at NCR Corporation, facilitated by Changepoint for PSA."

Electricians are an example of field service professionals who could attract more customers by adding new field service software to their operations. For example, businesses and organizations that enable their field service workers to safely and securely accept mobile payments may find that customers prefer the convenience and efficiency of processing payments immediately after a service call.

In addition to bring your own device initiatives – a new trend that calls for employees using their personal mobile devices to complete business-related tasks – companies are providing their workers with digital tablets and smartphones that they can use in the field to complete assignments and register payments from customers.

In an interview with CIO, Aaron freimark, CTO of Tekserve, said mobile applications can also be useful for some companies. There are a number of new communication and productivity apps available for field service professionals that enable them to stay in touch with headquarters and their colleagues more efficiently.

A recent survey from Attevo found nearly 60 percent of respondents said their company has a BYOD policy in effect, showing just how widespread mobile devices are becoming in the workplace.

Apple's newest iPhone continues to provide a boost for the tech giant, while new mobile devices from Samsung have put the Korean manufacturer in good shape going into the second half of the year. The increase in efficient and effective tools, like new feature-heavy smartphones offered by Apple and Samsung, can provide major gains for businesses when combined with mobile device management solutions.

"The race between Apple and Samsung remained tight during the quarter, even as both companies posted growth in key areas," said Ramon Llamas, senior research analyst with IDC's Mobile Phone Technology and Trends program. "Apple launched its popular iPhone 4S in additional key markets, most notably in China, and Samsung experienced continued success from its Galaxy Note smartphone/tablet and other Galaxy smartphones.

Field service professionals can use mobile phones and other electronic devices to better serve their customers. A new survey from Motorola Solutions revealed the growing interest in mobile point of sale as a strategy for core customer service in the field service industry. Smartphones can replace cash registers as an effective form of registering payment with a consumer.

Those in the field service profession, as well as those in the retail and hospitality industries, are viewing mPOS initiatives as an effective way to eliminate cash registers and accept customer payments in a more technologically advanced format, such as chip and PIN-based credit and payment via mobile phone.

"As retailers battle for shoppers' hearts and wallets, mPOS serves as a valuable tool that can help turn browsing into buying," said Michelle Crissey, customer solutions lead at Motorola Solutions. "When the power of mPOS is in the hands of every retail associate, shopping becomes an experience and associates are always in a position to make the sale."

Pest control is just one aspect of the field service industry that could benefit from enhancements to mobile point of sale solutions. Pest control companies around the country have experienced an uptick in various bug and critter-related calls due in part to the unseasonably warm weather. To meet the increase in business head on, exterminators will need field service software that enables them to work as efficiently as possible.

"Hopefully, we're finally moving beyond simple volatility in the home improvement spending numbers to a period of sustained growth," Joint Center managing director Eric Belsky said. "The recent upturn we've seen in home sales should translate into more remodeling activity later this year."

According to USA Today, some of the most popular renovations will happen in the kitchen and bathroom. Plumbing companies need to ensure they have the most up-to-date field service software to keep pace with the increasing number of house calls.

Additionally, many American homeowners are looking to implement energy-efficient HVAC systems, USA Today noted. By using next-generation dispatch software, HVAC and electricity field service organizations can report to each home in a timely manner, increasing customer satisfaction and business productivity.

The study also found that 80 percent of Americans were worried about pest infestations in their homes. Termites were the top concern, as nearly one-fourth of homeowners said these insects were their greatest fear, even though only 13 percent of respondents encountered problems with the pests in the past year.

"There are easy ways to help lower your risk of infestation now and throughout the spring and summer," HomeTeam Pest Defense technical director Russ Norton said. "In some cases, calling a professional to evaluate and inspect your property thoroughly may save a great deal of unplanned expense, not to mention headaches and time in the future."

In addition to having more peace of mind, hiring a professional pest control field service company can eliminate infestations for good and use less pesticide, resulting in a safer environment for homeowners and families.

The website will be used to educate Canadian citizens about the important role that plumbing has when it comes to water conservation, and as a means to address trends and the latest technology in the plumbing industry.

“Our goal is to shatter misconceptions and bridge the gap between principle and practice when it comes to sustainable water use in Canada,” said Ralph Suppa, president and general manager of CIPH, a not-for-profit trade association. “Water has always been of paramount importance to our members and through Because Water Matters, we can share their passion for all things plumbing with Canadians and make a real difference for the environment.”

Field service professionals in the plumbing industry are constantly responding to calls at homes and businesses. April 25 was reserved as National Plumber's Day with people everywhere urged to thank the plumber in their life for the work he or she does. Plumbers across the country are using the latest technology useful to the industry to complete house calls and other duties.

According to the local NBC-affiliated TV station KSL, temperatures in the Salt Lake City-area hit record highs toward the end of April, which led many home and business owners to call field service professionals to address their air conditioning, plumbing and electrician needs.

"(We're getting) a lot of calls with no air conditioning," Troy Neerings, owner of Neerings Plumbing & Heating, told the news source. "A lot of people want to get caught up on service that they procrastinated or postponed."

He added that the warm winter put a dent in the company's heating business so they are looking forward to the early warm summer making up for any losses.

The mild winter was felt by many regions across the country that are usually accustomed to much colder temperatures. The unusual weather affected field service workers in the pest control industry, as well, with mosquitoes, spiders and other pests starting their infestations earlier this year. Pest control specialists are fielding more calls as a result, with one survey finding 84 percent of homeowners have experienced a pest issue over the last year.

According to The Arizona Republic, construction specialty trades like plumbers and electricians were among the five employment sectors that grew the fastest over the last year.

In addition, construction specialists – which include plumbers, electricians and pipe fitters – achieved the highest growth in 2011, at 10.5 percent, the news source reported.

Buzz Murphy, president of the Arizona State Construction & Trades Council, said part of the reason field service workers have seen major job growth is because of an uptick in the remodeling of commercial buildings and the construction of retail locations and residences, the source said.

One Arizona electrician recently told the Star Phoenix that she used an apprenticeship to help propel her in the profession. Many other field service professionals and electricians take advantage of apprenticeships to learn the tools of the trade from seasoned veterans, which will make them better at their job over the long haul.

"While termites are most active when temperatures are above 60 degrees, it is important to note that they pose a year-round threat and not all colonies produce swarmers," Western Pest Services entomologist Phil Pierce said. "An average yard surrounding a home can support three, four or even more colonies, which can vary in size from thousands to tens of thousands of termites."

According to the National Pest Management Association, termites are known as the "silent destroyer," as they can chew through flooring, wood and other structural foundations without being detected.

As a result of the early spring-like weather, pest control field service companies should arm themselves with the most up-to-date field service software. In doing so, businesses will be able to dispatch mobile workforce agents efficiently, enabling workers to eliminate as many termite infestations as possible.

The demand for energy-efficient HVAC systems will play an important role in the expansion of the industry. According to a study by Environmental Leader Insights, the U.S. energy-efficient HVAC market will generate more than $8 billion in revenue by 2015.

The program also encourages individuals from similar trades, like electricians and construction management, to participate in the learning experience.

"Environmental issues are far reaching and diverse, ranging from conservation, public policy and personal behavior and impact nearly all skilled trades professions is one way or another," Ashworth College director of interactive marketing Amy Bernard said.

Participants in the program will find how state licensing requirements impact HVAC careers and gain unique insights from experienced professionals and students on what it's like to work in the field. The state-of-the-art resources are available to students and HVAC field service professionals who apply to the program.

A recent report from Tulsa, Oklahoma, news provider KRMG reveals that spider infestation cases have grown nationwide due in part to the mild winter and pest control companies can expect an influx of calls regarding this trend.

“The brown recluse and the Black Widows like to hide in places you don’t frequent so minimize the boxes and the clutter and the hiding places, keep your clothes off the floor[,]” Larry Dierker, a pest control professional, told the news source.

Because of the warmer than normal spring experienced in many U.S. towns and cities, Field service professionals in the pest control industry will need to be prepared for a greater concentration of calls than they may be used to getting this time of year. It's not just spiders, though. A recent report from the Journal Gazette reveals that Angie's List, a site that offers consumer reviews, reported searches for pest control companies are up 48 percent in March compared with the same month in 2011.

"I was very impacted by the electricians I worked with," Farrah Fox told the news source. "It's very hands-on training. There are only eight weeks a year in school training so you work very closely with other electricians and they are basically your teachers. I worked with some very good electricians and they helped me a lot and I learned a lot from them."

Fox's success as career electrician is part of a trend that has seen numerous women enter field service work in recent years.

Jenna Brochu, a welding inspector, says she was able to hone her skills through a trades course for women and by completing an apprenticeship program. Brochu tells the news source she thinks more men and women will pursue trade careers because the struggling economy has forced many individuals to look for high-paying and direct entry opportunities.

In Maine, Governor Paul LePage recently made the apprenticeship process more efficient, signing into law a new bill that will enable state electricians to supervise two apprentices instead of one, The Associated Press reported. The governor is introducing the bill to encourage young people to seek out field service careers. 

According to the Canton Repository, close to 300 guests gathered at Kent Stark's University Center for the Canton Regional Chamber of Commerce's Business Excellence Awards and Business of the Year dinner.

The plumbing company honored was founded in 1927 with ownership being passed down through the family over the years.

“I feel fortunate to be part of a four-generation family business,” Company President Steven Brown told those in attendance, according to the news source.

Field service professionals in the plumbing industry are getting their recognition, with April 25 reserved as National Plumber's Day. Duluth Trading Company is urging everyone to celebrate the occasion by taking the time to properly thank the plumber in their life. The company is also suggesting everyone familiarize themselves with plumbing basics just in case there's an emergency, and they can't find a plumber on short notice.

"Effective leaders use technology to strengthen the customer experience regardless of the economic environment and they see customers as the key factor in helping their business deliver growth and operational efficiency in 2012," Gartner research director Jim Davies said. "They also understand that a new strategy is needed to embrace social and media trends."

Gartner asserted that refusing to communicate with clients through social media resources by 2014 will be equivalent to ignoring emails and phone calls from customers today.

According to a report by the Social Customer, field service organizations are becoming more important and decision-makers in this industry need to understand that the web may soon be one of the only ways to effectively communicate with clients besides face-to-face meetings. Neglecting to develop a satisfying online presence may ultimately be more detrimental than many companies think.

A major obstacle that the industry faces is how to integrate renewable energy into the grid system more consistently. Once this issue is addressed, the industry will take off, fueled by adoption in North America, the Asia Pacific and Latin America. Europe will experience slower growth than other parts of the world because of its struggle with debt, Visiongain noted.

Other studies also suggest the smart grid market is bound for growth. According to TechNavio, for example, the industry will expand at a compound annual growth rate of more than 20 percent through 2015.

Once standards are developed by federal agencies, the smart grid market will explode, allowing electric field service agencies, in particular, to improve efficiency.

The training courses will provide field service firms and other companies with user tips and sneak peeks into the market and will teach them how to utilize CRM service software to their advantage. The event is meant to assist small firms in establishing best practices to make the customer experience better, which can result in increased revenue and a more robust client base.

Industry experts in the customer service and CRM field attend the conference solely to assist businesses to gain a competitive advantage and improve client retention. The "Sugar Genius Bar" is comprised of CRM service software developers and support professionals who can help organizations answer questions, discuss best practices and even troubleshoot problems.

SugarCon 2012 will also feature a new hands-on training session. By attending this event, decision-makers and field service agents can get unique, live training on how to handle clients more effectively.

"Ants have long been a nuisance pest but the prevalence of carpenter ants is especially concerning. Carpenter ants tunnel through wood and nest inside homes, which can compromise a property's structural stability," NPMA executive Missy Henriksen said.

Odorous house ants and pavement ants were the other two most-commonly treated insects, with 62 percent and 59 percent of respondents, respectively, claiming they took steps to eradicate these insects in 2011, according to the study. The majority of infestations were found in office buildings and restaurants.

Field service professionals are having particular success by using integrated pest management, the NPMA said.

IPM incorporates inspection, identification and treatment and is based on old-fashioned common sense. Treatment options vary and can incorporate both internal and external cleansing processes.

As a result, more companies are deploying field service management solutions. According to a new study by TechNavio, the global market for these tools will generate more than $375 million in revenue by 2015, largely driven by the need to improve productivity within the mobile workforce, as these services can help decision-makers dispatch field service agents more efficiently.

The growth of this market is partially driven by the increasing adoption of the tools among small and medium-sized field service businesses. However, the high price of the solutions in combination with the uncertain economy may hinder the market's expansion, TechNavio noted.

According to a similar study by ARC Advisory Group, mobility will continue to push field service organizations to utilize next-generation management applications. By using technologies that converge a variety of platforms, field service companies have access to more powerful solutions that enable automation and higher performance.

“The five Ways is basic but understanding the formula and utilizing it is a key for businesses to be successful,” said Zimanski, who is based out of Mandeville, Louisiana. “I was very excited to be able to teach business owners in this industry from all over the country about the five Ways and also let them know that no matter where they live, there is an ActionCoach Business Coach who can help them reach their business’ potential.”

Zimanski was selected to present at the conference due in part to his past relationship with Laura Simpson, owner of Dugas Pest Control and board member of the National Pest Management Association.

One leading termite and pest control company has been awarded a GSA Schedule 03FAC contract and is therefore now certified to provide goods and services to the federal government. The Hampton Roads Termite and Pest Control Company said it will use the schedule award to expand its field service work to other markets in the Mid-Atlantic region.

The two-day conference addressed issues ranging from how professionals in the pest control industry can help homeowners and business owners alike deal with various critters and prevent them from exposing disease and danger.

"Attendees were treated to hands-on demonstrations, interactive discussions with professionals from more than a dozen countries, and lectures from renowned global leaders," said Rob Lederer, executive vice president of the NPMA.

The conference also served as a way to bring professionals in the industry up to speed and keep everyone on the same page as far as the most recent technologies and developments to effectively treat pests and the homes and offices that house them.

In 2011 and 2012, the Pest and Weed Control Services industry is expected to generate revenue reaching $1.17 billion, which would mark a 2.5 percent increase from the previous year and is due in part to improved economic conditions.

Many new products provide real-time visibility into consumption rates and prevent leaks by monitoring pipe lines for unusual pressures.

Water shortage was especially apparent last year when roughly 41 percent of the United States was affected by drought, said water utilities expert Peter Mainz. With Earth Day last weekend, field service organizations are encouraged to update their technology to be more prepared for these emergencies.

"Conservative growth estimates forecast a 65 percent increase, or 2.7 trillion-gallon increase, in water demand in a 25 year period," Mainz said. "The good news is that advancements in technology and infrastructure alone can reduce the gap by 10 percent."

Water in the United States is often taken for granted, even though nearly 1 billion people in the world don't have access to clean, safe water, according to the Water Project. By utilizing water conservation technologies, field service companies can help homes and businesses consume fewer precious resources.

A reason the industry hasn't experienced much growth has partially been because of new regulations recently imposed by the Environmental Protection Agency. The new laws require power stations in the United States to reduce carbon emissions by 50 percent, Paragon reported.

"This standard effectively bans new coal plants," law firm Hunton and Williams executive Joseph Stanko said, according to the Washington Post. "So I don't see how that is an 'all of the above' energy policy."

As a result, the industry will likely feel the effects of the new EPA standards for some time and require many companies to completely change how they operate, a process that is already being seen, according to Paragon.

"We try the best to make the practical training session most flexible so that a student can learn almost everything about plumbing to be a successful plumber," one New Careers Now executive said.

Traditionally, U.K. plumbing training programs would not accept individuals older than 25. New Careers Now, however, invites people of all ages who have the desire to be plumbers. In the program's "blended learning" environment, students of all ages can learn the basics of plumbing while getting hands-on experience that will help them down the road.

Additionally, the program aids students after graduation to find careers that will allow them to open up their own business in the future.

The U.K. also hosts a number of exhibitions throughout the year designed to aid plumbers in the field. The Power Centre Team in Croydon, for example, held an event in February that discussed upcoming trends of the plumbing, electrical and other contractor fields, according to a report by ThisIs Croydon Today.

"Mid-size hybrid, plug-in hybrid and battery electric will have a lower [total cost of ownership] over a vehicle lifespan of 120,000 miles but not at mileage levels that are well under that figure," Pike Research analyst Lisa Jerram said. "With $3.50 per-gallon gasoline, alternative fuel vehicles will provide payback in fleets that do a lot of driving."

However, as gas prices continue to fluctuate and eventually move back to $4 per gallon, field service companies will again gravitate toward hybrid and plug-in vehicles, Jerram said.

Field service organizations can also invest in innovative dispatch solutions that provide detailed customer information to mobile workforce agents and support GPS guidance systems. Innovative dispatch software can also allocate work order by type, client, time and a number of other metrics.

Since its initiation, the Integrated Pest Management program has received the Gold Tier Shining Star Award from the Environmental Protection Agency, the news source said.

"Our mission is to connect scientific research with the community to build programs that minimize risk to people, property, resources and the environment," Arizona IPM coordinator Peter Ellsworth said, according to UA News. "That's the essence of Integrated Pest Management."

The program has received even more attention recently. April is recognized as National Pest Management Month, which is aimed to raise awareness of pest control organizations and all that they do to aid the community, according to the National Pest Management Association.

"With new pricing and service offerings specifically tailored for the large number of endpoints but relatively low aggregate data volume typical of grid applications, public cellular is becoming a real competitor to private utility-owned networks," Pike Research vice president Bob Gohn said.

According to the study, roughly 73 million cellular mobile-to-mobile connection nodes for smart grid solutions will be shipped between 2011 and 2020.

The overall smart grid market will expand at a compound annual growth rate of more than 20 percent from 2011 through 2015, according to TechNavio. This will provide a number of opportunities for electrical field service companies to implement new solutions that enable them to meet the always-evolving demands to remain energy efficient.

"The Field Service conference is an important event that brings together decision-makers with technology innovators to exchange ideas and strategies that move the field service industry forward," mobile workforce management and optimization expert Mike Karlskind said.

Decision-makers from all different industries, including agriculture, pest control, energy, telecommunications and more, can learn how to utilize next-generation technologies to support a mobile workforce. Attendees can also learn how technologies like cloud computing, data and customer relationship management tools improve business processes and streamline operations.

According to research conducted by the Aberdeen Group, mobility will be one of the biggest trends to occur within field service industries in the coming years. This will be especially true as emerging technologies continue to support remote working and encourage bring-your-own-device programs.

The early arrival of ticks means that pest control companies should be prepared for an influx of calls from homeowners looking to keep the arachnids away. Most of the time, prevention tactics include trained pest control agents spraying lawns and homes with extermination products for several months.

Fleas, similar to ticks, are also parasitic nuisances that are coming out earlier in the season. Organizations in the pest control industry should be prepared to make numerous house calls to treat upholstery and carpets with pesticides that can eradicate the epidemic.

By using the most up-to-date field service software, pest control agencies can keep in contact with workers on the road making tick and flea removal house calls and guarantee the processes are completed as efficiently and painlessly as possible.

The research studied four types of buildings: stand-alone retail stores, supermarkets, small offices and strip malls. Businesses in milder climates tended to experience greater savings but any company that improves its HVAC system will experience similar benefits, Northwest Public Radio noted.

"One of the biggest issues with commercial buildings is that the tenant is not the owner in most cases," report author Srinivas Katipamula said, according to the news source. "So the owners tend to install equipment that is less expensive or least costly. But they consume more energy."

Retrofitting legacy systems with new technologies can cut this energy consumption, resulting in more savings.

According to Environmental Leader Insights, the market for energy-efficient HVAC systems will increase at a compound annual growth rate of more than 8 percent through 2015, eventually generating more than $8 billion in revenue. As the warm season approaches, field services agents can help organizations retrofit legacy systems to make them more energy efficient.

"Multiple managed services are emerging into the market to serve the needs of utilities. The challenge is to make managed services a win-win proposition for utilities and the providers of services," IDC Energy Insights vice president Jill Feblowitz said. "Utilities must be able to see value in services, but also require reliability of service and privacy of customer data."

The report will classify technologies into three categories: up and coming, a sure bet and promising. Managed services will be labeled by market penetration and success within specific industries.

For example, the report offers guidance on smart grid technologies that can be used by electrical-related field service companies. According to a separate IDC Energy Insights report, global spending on smart grid solutions will exceed $46 billion by 2015, as companies continue to look for energy-efficient technologies to cut spending.

Apple's iOS operating system continues to be the main choice for both businesses and consumers, as it will account for more than 61 percent of total sales in 2012, Gartner noted. However, the advent of Windows 8 will likely introduce competition that Apple has not yet seen.

"IT departments will see Windows 8 as the opportunity to deploy tablets on an OS that is familiar to them and with devices offered by many enterprise-class suppliers," Gartner research vice president Carolina Milanesi said. "This means that we see Windows 8 as a strong IT-supplied offering more so than an OS with a strong consumer appeal."

Field service companies that are looking to expand their mobile workforce should consider devices that utilize software and capabilities applicable to their industry.

By becoming more energy-efficient, these organizations will improve their competitiveness with rival firms. Decision-makers are beginning to realize that they will lose substantial positioning in their industry if they don't take initiatives to become more energy-efficient. As a result, many are investing invest in energy management software, which will generate $5.6 billion in revenue by 2020, an increase from $960 million in 2011, Pike Research noted.

"The energy management industry is entering a dynamic period of renewal and innovation," Pike Research vice president Bob Gohn said. "New technologies are allowing greater insight into energy procurement and use, as well as the management of energy as an input to the industrial process."

Smart meters are also becoming more popular, as nearly 73 million were shipped in 2011, according to a separate report by Pike Research.

By combining a number of technologies to become more energy-efficient, organizations can cut back on their electricity bills and improve their competitive edge.

"The situation is that we have seen things that make it look like there are changes in fire ant abundance," USDA Agricultural Research Service in Gainesville entomologist Sanford Porter said, according to the news source.

However, it is too early in the year to make any definitive statements about the fire ant population. Porter noted that the dry weather makes it difficult to collect information, as the ants dig into the ground during these conditions rather than build colonies up high, Fort Myers News Press reported.

Other studies are being conducted to deliberately eliminate fire ants. According to the University of Texas independent newspaper the Horn, researchers at UT are creating parasitic flies that lay eggs in fire ants. The larvae then travel to the head of the ant and make it migrate away from the colony, essentially decreasing the population.

Natural gas volumes have been growing quickly because energy companies are deploying new drilling techniques and are reaching previously untapped reserves, the U.S. Energy Information Administration noted.

"They've gotten way ahead of themselves, and winter got way ahead of them too," Jen Snyder, research firm Wood Mackenzie's head of North American gas, said, according to the Associated Press. "There hasn't been enough demand to use up all the supply being pushed into the market."

Still, utilities companies are able to employ more workers, boosting job growth and the economy. Additionally, electricity costs are declining because natural gas is used to power roughly 25 percent of the United State's electricity, the Associated Press noted.

"The phenomenon happened last year because they had such a good head start and, as long as there is not a sustained period of frost between now and the summer, we should be expecting similar numbers," pest control expert Andrew Lord said, according to the news source.

Pest control field service expert Karel Pazik said that only two out of the 4,500 queens needed to survive his wasp trap to produce a static population. However, this year has shown a large number of queens so far, indicating the population will likely blossom, the Telegraph and Argus noted.

According to the College of Agriculture at the University of Kentucky, the best way to eliminate wasp nests is at night when the insects are sleeping. More serious hives, however, may require the attention of professional field service experts to reduce the chances of injury.

Poor drainage can make restrooms messy, smelly and less efficient. By hiring a professional plumbing organization, companies and building managers can guarantee that there are no backed drains, unsanitary leaks or other problems that can have severe repercussions on returning customers and sales, the news source said.

Unkept restrooms can also lead customers to turn to competitors, hindering sales and retention rates, 1to1 Media noted.

A professional plumbing job will guarantee safety, service and efficiency and ultimately allow companies to save money in the long run by avoiding common mistakes that can crop up from do-it-yourself projects. Even small problems can be worsened by negligent attempts to remediate issues. By hiring professional plumbers, organizations can ensure that any restroom problems will be correctly fixed and eliminate the chances of losing clients simply because of poor piping systems.

Performing regular HVAC system tune ups can reduce fan energy use by up to 30 percent and space conditioning energy consumption by 10 percent. Companies can also install a programmable thermostat, which will follow a schedule and automatically turn the heat up or down, CEEF noted.

"In addition to analyzing where energy usage can be improved, business owners should also educate themselves on the commercial and industrial programs available through the Energy Efficiency Fund," said Rich Steeves from the Energy Efficiency Board. "There are many cost-effective programs that fit the energy efficiency needs of businesses small and large and they can offer great incentives and savings."

For example, there are programs specifically designed with small and medium-sized businesses in mind, enabling decision-makers to install energy-efficient products and services that will cut redundant and unnecessary utility bills.

The report breaks up the market into hardware and software sections, whether the utility is owned by the government or investors and if those utilities are either strictly electric or a combination of electric and gas. In addition to these categories, regional differences and trends will also create variations in market sizes across different countries, IDC noted.

For example, the Asia-Pacific region is expected to experience the most growth in spending, with a projected CAGR of more than 33 percent over the next five years. China will lead the way in this territory by deploying more than 300 million smart meters by 2020, according to IDC.

A recent report by Pike Research noted there were only about 73 million smart meters deployed globally for all of 2011. This new study by IDC suggests the growing demand for these technologies, largely driven by the need to go green and reduce expenses.

Homeowners should consider shutting the outside windows to keep pollens from entering the home. After shutting the windows, starting the air conditioning system earlier in the season will be a must, and, as a result, homeowners should consider calling a professional to tune up their HVAC systems, the news source reported.

Efficient HVAC systems can filter out a substantial amount of irritants, making it easier to breathe inside the home. They also have the ability to control humidity and reduce mold buildup, helping keep allergy problems to a minimum, the news provider noted.

Hiring an HVAC field service agency to inspect and maintain an HVAC system will help homeowners keep their indoor temperatures consistent and comfortable. As a result, homeowners and families can remain inside and out of reach of harmful pollens that would otherwise cause discomfort.

A decline in non-residential structure development means that fewer large-scale buildings require plumbing fixtures and improvements. Meanwhile, fewer homeowners are contracting plumbing field service agents to improve old water piping as they did in the past, Alegria noted.

This difficult market has also led to fewer contractors and a weakened plumbing hiring rate, as these managers have been unable to bring on new employees because of the downturned industry. Plumbing businesses have also lowered costs and reduced their existing workforce in an attempt to improve profits, Alegria asserted.

However, the Bureau of Labor Statistics noted that the plumbing industry will receive more attention in the coming years. As the economy turns and homeowners remodel their houses, the number of available plumbing positions in the United States is expected to grow by 26 percent in 2020, compared to 2010.

IT budgets in the United States are set to increase more than 5 percent this year, Gartner noted, and the small and medium-sized business market will account for roughly one-quarter of all IT spending. According to the report, SMBs around the world will invest roughly $874 billion in 2012, which will eventually grow to $1 trillion by 2016.

A similar study by IDC found that U.S. SMBs will spend more than $138 billion on IT and account for more than 10 percent of IT spending worldwide this year.

"SMBs will account for an increasing share of overall corporate IT spending in the U.S.," IDC SMB research manager Justin Jaffe said.

Field service companies will contribute to this trend as new software that improves mobility and customer relationship management becomes available.

Homeowners should drain and flush the water heater tank at least twice a year to prevent sediment from building up and negatively impacting performance. The pressure-relief valve should also be checked at least once a year to ensure the system is not clogged, the report said.

"Blown fuses can also result in a water heater's refusal to work. So, be sure to check your fuse box and circuit breakers to make sure that the power source hasn't been disrupted," American Home Shield reported. "If your water heater repeatedly blows fuses, it's time to call a qualified electrician."

An important time to call a professional field service agent is when water has a strange odor, as this can be caused by some anaerobic bacteria forming in a home's water heater, according to Reliance Plumbing.

"Many people may not realize the important job pest professionals perform every day," said Missy Henriksen of the NPMA. "Whether it's salvaging a termite ravaged home, giving someone back the ability to sleep after eliminating a bed bug infestation or ensuring food warehouses and restaurants are free of disease-carrying pests, we are grateful for all that these men and women do every day."

Homeowners should be particularly adamant about ants, which are the No. 1 pest in the United States, according to the NPMA. Spring and summer are the busiest seasons for ant-related field service calls and individuals should call the right pest control companies to handle the insects.

A simple way to reduce the ant population in and around a home is to cut back on their food supply. For example, ants will be less likely to penetrate a home if people store sweet foods in closed off containers or refrigerators, according to a Status Clean report.

"Most consumers have no idea when they install a high-efficiency heating and air conditioning system, a few things must be considered first," HVAC expert and California Conform Builders president Mike Hightower said, according to the news source.

Achieving maximum efficiency from an HVAC setup requires the air di