In 2009, FieldAware was founded with the future of the field service industry in mind. Our founders began in the mobile space with telematics, the solution that allows a business to track a truck on maps and report statistical data. They soon recognized that providing vehicle tracking only addressed a small segment of the needs for customers. There were great inefficiencies due to the paper and white board systems that were in place as the primary method for dispatch, scheduling, work orders and invoicing.
The answer was to create an all-in-one platform that included scheduling and reporting through automated, bidirectional, live communication between the field and the back office. We determined that such as system could increase the revenue for our customers by providing cues for up-sell and cross-sell opportunities, optimizing operations and service calls, improving productivity, and ultimately improving both customer and employee satisfaction. This is what we delivered.
FieldAware is a field service platform, which has an Open API. Our customers have the benefit of integrating our technology into their existing systems, without having to disrupt their ERP, CRM and/or accounting systems. We understand that no two businesses are exactly alike. Rather than deliver an out-of-the box solution that limits options, through connectors, FieldAware’s Open API can communicate with other Web-based products, enabling bidirectional transfer of data and automating the service chain.
The flexibility we provide empowers our customers with the ability to match current business processes and automate gathering of information from the field to the back office. This automation increases productivity, customer satisfaction and revenue for our customers, taking the service experience to the next level – a vital step to grow your business.
FieldAware is the only field service management solution that was originally created to be a mobile application. We push for innovation so we can stay ahead of our customer needs. Our platform is solid and we test and re-test each update before we launch updates to our customers.
The average U.S. office worker uses an astounding 10,000 sheets of copy paper per year. This number includes the paper that’s generated from the field through work orders, invoices, receipts and other field service-related documents. Commercial trucks make up 12.5% of all registered vehicles in the U.S., heavy-duty trucks contribute to high emission rates and contribute to significant fuel consumption.
FieldAware wants to do our part to help have a positive impact on the environment. By automating field service operations, we are partnering with our customers to reduce the amount of paper that field service companies use both in the back office and in the field itself. And facilitating more efficient dispatch processes and travel schedules – by land and air, we help to contribute to the reduction of CO2 emissions and fuel consumption, working together to do our part to take care of our environment.
Why have we presented our story this way? Because it’s important that you know that FieldAware was founded on principles to provide the best technology and experience for our customers. Unlike other field service management companies, we’re more than a Band-Aid for covering our customer needs. We want your field service business to be healthy and continue to grow. Our focus is to: