Experience faster, more accurate scheduling with FieldAware’s field service scheduling software.
A field service organization is as efficient as its scheduling and dispatching. FieldAware offers robust dispatch and scheduling software to enable field managers or technicians to work in sync. Field managers can effortlessly automate job scheduling, plan for inventory, and track technician performance.
Our field service management software enables functionality for scheduling work orders and dispatching materials to the precise location are two very important activities in any field service business. FieldAware dispatch scheduling software enables best-fit technicians to take up the right jobs at the right time, without any delay or confusion.
How many jobs does your company miss out on due to the inability to connect with field techs in real time with the proper information? Having to track down crew members out in the field and make sure they receive any updated paperwork to complete the job at hand can create substantial delays. With FieldAware, dispatch teams are able to assign jobs at the click of a button. Technicians can set custom notifications, adjust as the day goes on, and provide new information the moment they need it.
Here is what FieldAware’s Dispatch & Scheduling capabilities can do for your Operations teams…
For a service business, every truck roll is expensive. FieldAware reduces the need for multiple visits by dispatching customer work history, asset tracking capabilities, and job documentation at the field engineer’s fingertips. Because there is no need for stacks of paperwork, the back office can see the job status in real time and field engineers have everything they need right from the FieldAware mobile app on their phone or tablet.
It’s hard keeping track of all the jobs that come in during the day as well as which technician has the right set of skills for the task at hand. FieldAware stores all this information at the dispatcher’s fingertips on the scheduling board and gives you the option to easily drag and drop the right technician onto the schedule based on the skill set you need most for the job. Once approved, the job and all the related details are instantly dispatched to the field technician’s mobile device.
Key features of FieldAware’s field service dispatch software:
FieldAware uses automated alerts for both dispatch and technicians. Dispatch gets color-coded alerts on the digital schedule board that inform them of the tech’s location and their current job status. Technicians get automated mobile alerts when they are scheduled for a new job or have an upcoming appointment in the near future. These automated alerts reduce the number of calls between technicians and the office to improve route planning for subsequent service jobs.
Know exactly where your technicians are in the field, without spending a minute on the phone. The ping feature is a way to check the location of another party online using location-based technology that exists on almost all mobile devices. The ping feature lets dispatch pinpoint locations while techs are moving, eliminating dangerous calling or texting while driving. Don’t waste time on the phone when you can send and receive information instantly with our ping feature, all without stopping the workflow.
Our dispatch board includes an interactive map view that lets you see which techs are closest to your customers based on their locations. The map view takes the guesswork out of scheduling because you can see which tech is closest to the unscheduled job (shown on the map as the clipboard icons). By improving route optimization, you can reduce drive time by scheduling the closest technician to the next appointment. Real-time visibility into your tech’s location and status means you spend less time trying to locate service technicians and more time running your business.
“When we schedule new jobs or move the schedule around, the technicians get the information sent straight to their phones.”
Beata Trojniak
Office Manager — Ardmore Fresh Air
32%
Growth in Profitability
22%
Increase in Customer Retention
12%
Reduction in Employee Churn
Who Benefits from Dispatch & Scheduling Software?
Operations & Dispatch
The Field