As every industry tries to keep pace with the shifting dynamics of a more informed consumer, a more tech savvy workforce and a service driven environment, it can be a struggle to adapt.
But one thing is for certain. The world is going mobile and becoming digital. Smartphones, tablets, Wifi proliferation, mobile working…. there is no doubt we all expect to be able to work, connect, share and access anything and anyone on the go.
For businesses running field service organizations with resources, work and customers out in the field, this imperative is ever more important and is the perfect environment for a mobile-led strategy; connecting the office, the field teams and the customer.
Read our new eBook ‘Making the move to Mobile: The Digitalization of Field Service to find out why older technologies are being replaced with made-for-mobile solutions that actually empower and support the very people who can truly impact service quality and performance; the field workers.