Managing your business with FieldAware automatically creates a repository of data that you can use to generate business insights. Such information is key for the Service Manager or Owner of the service company.

Fieldaware basic reports show all of the daily/weekly/monthly stats you’d expect to see. Fieldaware more complex reports enable you to drill down into the details that can really tell you what’s happening.







Basic reports tracking

  • Job status
  • Revenue
  • Product usage
  • Employee performance
    • total work orders completed
    • average per period
    • average per tech
    • average ticket amount

Detailed reports

Using “custom fields” relevant to your business.

  • service times
  • SLAs
  • Profitable customers
  • Maintenance agreement costs
  • Who up-sells the most, and
  • What are they up-selling?
  • Which service requests generate the most product revenue?
  • Who’s the most efficient tech for a specific task?
  • Or the least efficient

All of the field service metrics you need to manage your business. FieldAware’s database was designed to generate the information field service managers and owners need to manage their businesses. Such analytical capabilities have only been available to large-scale field service providers before, and at astronomical costs. Now they’re available to you for no extra charge. Once constructed you can store this report as a saved report that allows you to pull it up (updated) on your next request.

Dashboards

Dashboards are simply another form of presenting simple reports. They allow you to have a few elements that are key to your business visible on demand.