Their day is made up primarily of
Frequently they will be required to modify customer or work order data, provide quotes, or reschedule or reassign jobs. Additionally, they are often required to perform follow-up calls, check timesheets, or run reports. Watch a quick movie on how FieldAware can streamline your scheduling and dispatching:
From quoting all the way to invoicing, FieldAware digitizes your work order and its related processing. FieldAware faithfully captures all the data currently in your work orders:
That means there’s no more hunting for a quote or work order, wondering who’s got it, or if it’s been completed. You’ll have instant access to the heart of your business — all day, every day.
Watch a quick video on how easy it is to manage quotes, jobs, and invoices with FieldAware:
Your work order data is now captured – permanently. Not only do you have instant access to the work order, but it is now part of the customer history file which can be called up in an instant, and, part of the digitized company information system that allows you to run your business more efficiently. Once you’ve digitized your work flow, you’ll see just how fast your business can go, and how much more streamlined it can be.
The staff that handles incoming calls, scheduling, and dispatching are the voice of your company. Most often, they are the first contact a customer has with you.
FieldAware gives them instant access to:
This reduces the amount of time it takes for them to handle requests and allows them to efficiently assign the job to a field worker.
FieldAware’s scheduling interface minimizes the amount of time it takes to capture a service request –using the graphical user interface with drag-and-drop functionality, or the super quick ad hoc dispatch interface.
In your service world:
Your business needs to be able to adjust to what happens in the real world at a moment’s notice. Having your office staff and field workers sharing job information in real-time means that things like
can happen in seconds rather than hours or days.
Watch a quick movie on how FieldAware can streamline your scheduling and dispatching: