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The Power and Flexibility of FieldAware’s Integration Strategy

Connecting applications to automate your service business is critical to its success. FieldAware’s Integration Strategy is designed to be the foundation to achieve this.

Fieldaware's Integration Strategy

FieldAware has a robust integration strategy. Using our own API's and the Cloud-Elements platform, FieldAware can connect into most ERP, CRM, and financial solutions.  Leveraging the power of RESTful APIs, FieldAware's API is structured in JSON payloads to make data easy to understand. This enables companies to use “best-of-breed” applications like FieldAware that leverage the “API economy” to:

  • Select the best application for every need, every user and every business case.

  • Improve business processes and application functionality – fast.

  • Purchase the products and services they need, when they need them using subscription-based pricing (instead of software licenses and maintenance contracts).

  • Easily integrate with legacy systems and software.

FieldAware Architecture

Service optimization is a journey, not a destination...

Service chain optimization requires an organization to embrace processes and tools that improve efficiency, productivity, and eventually, the profitability of a service organization. The journey is not an easy one for a company to take, but the FieldAware API is designed to simplify the process of integrating business operations and data with existing accounting, ERP, CRM, and other business systems. Mouse over each section to learn more about how FieldAware helps to shorten the journey to true service chain optimization.

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Service Offering Differentiation & Expansion

FieldAware delivers the unparalleled ability to analyze which products and services are most profitable for your business. Make your business more successful by delivering the biggest impact to your bottom line.

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Service & Worker Productivity

FieldAware helps engineers and technicians to work more efficiently, resulting in more productivity. They’re able to spend more time on the job and less time in the office. That means more revenue without additional staff and an improved bottom line for your business.

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ERP Integration

FieldAware’s open API is designed to make it easy to feed your existing ERP system with comprehensive data from the field. Gone are the days of manual data entry. With all of your critical business systems communicating with one another, you can manage your business at the speed it runs.

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CRM Integration

FieldAware feeds job data from the field into your CRM. This provides your managers and customers with real-time insights into field operations. FieldAware is the only field service application with an open API, meaning the integration possibilities are endless.

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Inventory Integration

Increase your first-time fix rate by opening up real-time visibility into your inventory. FieldAware’s inventory integration enables you to know exactly which parts you have on hand and when you need to restock. You can even use barcodes to keep track of inventory use.

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Asset Management

FieldAware can track the complete service history of an asset, as well as keep track of asset location and important manufacturer information. In addition, you have the ability to attach schematics and photo instructions to an asset, keeping your field staff educated.

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Customer Satisfaction

FieldAware customers realize an average 22% increase in customer satisfaction. How happy would your customers be if your staff was always on time and jobs were completed in just one visit?

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Work Order Management

FieldAware enables companies to ensure that service orders contain the information that technicians need to complete work quickly and back office personnel require to bill customers accurately and efficiently. And because the process is smooth, fast and error-free, customers are happier, productivity is improved, and cash flow is accelerated.

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Business Intelligence Dashboards

FieldAware’s Business Intelligence Dashboards include a variety of standard reports that provide the up-to-the minute information that service managers and executives need. All data can be exported to a CSV or sent directly to your inbox every day, week, or month.

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Optimized Scheduling

Getting the right person to the job site on time is the cornerstone of customer satisfaction in the service industry. FieldAware’s scheduling and dispatch features makes work order assignment fast, easy and accurate, as well as provides real-time access to the status of your business, every minute of every day.

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The Best Field Service Management Software

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