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Top Six Ways to Help You Move to Mobile Field Service

Top Six Ways to Help You Move to Mobile Field Service Moving to a truly mobile way of working means your teams are better connected at all times. This ensures an improved workflow, with access to the right information and seamless updating of data in real-time. Mobility is one of the fastest growing technologies in the world and whether you are looking at developing your mobile strategy or starting out, how do… View More

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Redefining the FSM Landscape

FieldAware is a brand that has been slowly building a presence as a rising star amongst field service management (FSM) software providers for the last few years now. However, across the last twelve months or so they seem to be distinctly focusing on pulling together a team with an enviable background and history within the sector – perhaps readying for a major assault on the market? In short, it seems that… View More

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Adoption of Innovation

Business leaders, listen up: Your world is about to significantly change. The convergence of digital, physical and biological spheres will drastically change your business models, and if you cannot adapt, you will be left behind. That was the message from the CEOs of industry giants Salesforce, Alcoa, Hewlett Packard, Kaiser Permanente and Schneider Electric during a panel discussion on the digital transformation of industries at the… View More

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Building a Culture of Service Excellence

Nik sat in his cool office looking at his computer screen. Suddenly his heart sank. He began to realize all of the data they’d missed. Resource POS had grown incredibly fast, but the reality was they could have done so much better. If they’d had insight - any at all, into their field operations, they would have accomplished so much more. There was the faintest of lumps growing in Nik's throat as he looked at his FieldAware… View More

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“I’m Too Busy to Improve My Business”

It’s amazing the number of times I hear executives from successful, respected organizations make a statement like this. They’ll say, “We’re going into our busy quarter, so we’ll have to look into making changes later,” or “My field personnel is too busy servicing calls to learn something new.” The problem is, during the time improvement is delayed, the business is leaking revenue opportunities. In companies with field… View More

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Field Service Management to Retain and Attract Quality Field Service Workers

There are a number of checks and balances that must be maintained to properly service equipment in the field. A field service worker must be aware of the customer support agreements (CSA), and they must be aware of the customer’s history, service status and details of warranties that are in place.  They also must track on truck and be aware of off-truck inventory, while ensuring that any services rendered are… View More

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Webinar: Service KPIs - Making Your Numbers Work for You

Key performance indicators (KPIs) help you to know how your business is doing. They enable you to move towards your operational goals that will help you grow your business, as well as provide direction for strategic positioning. When the right KPIs are properly measured, they will deliver vital insight into where you are exceling and what needs to be changed. In the field service business, there are important KPIs that can help to fuel your… View More

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Top Challenges in Managing a Mobile Service Workforce

Managing operational costs in a business that has field service workers can be a trying process. There are many variables that can affect profitability, so it’s imperative to optimize every opportunity to keep costs down. OPEX such as fluctuating fuel costs, high overhead and low first-time fix rates, and employee churn all make it challenging to maintain control of expenses. GetApp Lab, research… View More

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Repair Revenue Leakage in Your Business

What’s the average days sales outstanding (DSO) for your business? If you have a paper-based process, have you considered that it may contribute to this? Revenue leakage can be a problem for a business with employees that work in the field servicing its customers. If there is not an efficient, optimized system in place to ensure integrity between the field, back office, and your billing department, funds will flow out of a business just as… View More

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Six Steps to a Service-Oriented Culture

­­ ­­ Business customers of the field service industry rely on service workers to provide expedient, quality support to ensure that their operations are not interrupted. Each service call is an opportunity to validate that providers are operating as an extension of their business to maintain and repair their equipment, rather than as an outside third party. From the customer’s perspective, performance… View More