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Thoughts on Evaluating a Field Service Automation Solution: Usability

This is Part 5 of a ten-part series based on our white paper “10 Thoughts on Evaluating a Field Service Automation Solution.”  You can download the complete white paper here. To reach their full potential, Field Service Automation Solutions must be perceived by users as a tool that makes doing their job… View More

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Field Service KPIs: Is Your Company Tracking the “Right” Ones?

Looking for ways to make your business even more efficient and improve the productivity of your technicians? Field Service KPIs (Key Performance Indicators) may be the answer. Field Service KPIs are a great way to determine how your service business is performing and can be used in a wide variety of areas – from the back office to (number of service cancellations) to the productivity and profitability of a specific service… View More

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What Does "End-to-End" Field Service Management Mean?

We like to refer to field service management as an "end-to-end" solution. But what do we mean specifically? The graphic below outlines all the different areas of a field service business impacted by a field service management software system. At the end of the day, any field service management software needs to be designed for the highly mobile nature of field service organizations and empower field personnel to deliver… View More

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Thoughts on Evaluating a Field Service Automation Solution (Thought #4)

Our march through the white paper “10 Thoughts on Evaluating a Field Service Automation Solution” continues. This post focuses on compatibility. Meanwhile, you can still  download the complete white paper here. Thought #4: Compatibility A number of Field Service Automation Solutions tout their… View More

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Thoughts on Evaluating a Field Service Automation Solution (Thought #3)

We are sharing our white paper “10 Thoughts on Evaluating a Field Service Automation Solution” white paper one thought at time. Download the complete white paper here. Here’s Thought #3... Thought #3: Make Sure the Solution is Flexible. Field service operations are made up of a plethora of… View More

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Thoughts on Evaluating a Field Service Automation Solution (Thought #2)

We will be sharing our white paper “10 Thoughts on Evaluating a Field Service Automation Solution” white paper one thought at time over the next several weeks. If you can’t stand the suspense, feel free to download the whole deal here. Now, here's Thought #2… Thought #2: Make sure the solution is built for… View More

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Thoughts on Evaluating a Field Service Automation Solution (Thought #1)

We will be sharing our white paper "10 Thoughts on Evaluating a Field Service Automation Solution" white paper one thought at time over the next several weeks. If you can't stand the suspense, feel free to download the whole deal here. Now, on to Thought #1... Thought #1:… View More

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Why "Made for Mobile" Matters

Everyone "does mobile" right? It's rare to find a software maker, especially in the SaaS space, that doesn't have some kind of mobile capabilities. Whether it's a Web-based version of their software or a native mobile application, they've got something that, in theory, is designed to be used by the mobile worker/technician. However, the real… View More

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Prepare Your Field Service Organization for Profit

According to Strategies for Growth, more than sixty percent of field service companies operate (or plan to operate) their field service organization as a profit center. Many times however, executives ask field service organizations to change their operational model (cost center to profit center) without a clear understanding of the steps required to successfully prepare for… View More

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Mobile Field Service Apps Reduce the Pain of Lost Connections

We all know how frustrating it is to lose connectivity on a wireless phone call – especially if you’re in a critical conversation or facilitating a conference call. For field personnel using field service apps that are dependent on steady streams of data to and from their wireless devices to do their job properly, even a brief loss of the linkage can be both frustrating and a drain on productivity. Without up-to-date data, a field… View More