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Avoid Accidents Using Mobile Apps

Policies, procedures and training are part of every safety program. When they reach the field, safety policies and procedures often turn into paper-based manuals, check lists and forms. And, as anyone who has worked in the field knows, it’s tough to check the manual, review the check list and fill out forms when you’re in the middle of a large construction, maintenance or installation project. As a result, procedures are sometimes ignored… View More

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No Street Address? No Problem!

Oil rigs, construction sites, pipelines and cell phone towers don’t have street addresses – they use latitude/longitude coordinates instead. This means the field service software they use needs to provide the ability to locate work sites differently. We've solved that issue by also letting companies to use latitude and longitude to designate a customer or internal… View More

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FieldAware Releases Mapping by Latitude/Longitude for Remote Oilfield Applications

Brings enhanced mobile safety features to Oil & Gas field service operations PLANO, TX -- June 4, 2014 – FieldAware, a leader in made-for-mobile, cloud-based field service automation solutions, has released new features that address productivity and safety functions for Oil & Gas exploration and production operations. FieldAware has added… View More

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The Cost of Waiting to Implement Field Service Software

How many hours are spent on service paperwork, emails and phone calls in your office? What if those activities were replaced with something more high-value like customer care, business planning or marketing? And what if instead of mailing out invoices days after a job was completed and then waiting for payment to be mailed back, the invoice instantly arrived in your customer's email box as soon as the task or project was… View More

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The Unstoppable Rise of the Cloud

Some interesting data about cloud-based computing were shared in a recent infographic by UK-based ISP, Eclipse. Primarily the data points to the growing demand for cloud-based services as more consumers and businesses become more comfortable with the idea of leveraging them for both personal and business critical information. Some interesting facts from the piece: Studies predict that more than 50% of all information… View More

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Field Service Management Key to Efficiency in the Petroleum Industry

In the petroleum product distribution field, the name of the game is asset management and efficiency. Oil equipment assets are expensive to service and critical to everyone's success, from exploration to manufacturing to distribution. In addition, out in the field, inefficiency means lost revenue, or worse, unsafe conditions. One of our oil industry customers, Sun Oil Limited, started up in 2006 and provides retail and bulk… View More

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Improve Subcontractor Cost Performance

Does your service company use subcontractors to provide customers with comprehensive solutions? Or are subcontractors called upon during peak periods when there is just too much work for existing staff? In either case, controlling the costs associated with integrating subcontractors into your service business can be difficult – and have a significant effect on your company’s bottom line. Invoice delays, adjustments in subcontractor… View More

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The importance of setting BYOD policies for the mobile workforce

Any employee who uses their smartphone, laptop or tablet to conduct company business is participating in the current "bring your own device" trend that seems to be rapidly gaining popularity. Many employers are starting to have fewer objections to the practice due to the cost savings associated with not having to buy company-owned hardware and in some cases, software. They also… View More

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How to Avoid Boomerang Service Trips

One of the most common reasons for wasted time and expense is having to make a a return (boomerang) trip to your customer. Whether it’s because a part is missing, a technicians doesn’t have the right tool or a scheduled task wasn’t performed, a return trip doesn’t result in additional revenue or, worse, a satisfied… View More

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Software As A Service Provides Simple, Cost Effective Solutions For Field Employees

While all companies are benefiting from new technology and software that helps connect different departments and processes, organizations that rely on workers in the field reap some of the largest rewards from cloud-based software. When dispatching, collecting payments and monitoring daily activities, service management software that is… View More