Business Practices

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Field Service Maturity – what does it mean for your organization?

Evolution of an organization’s field service and field service maturity models are hot topics and gaining increasing attention in field service management right now. But what does it all mean for your organization? Put simply, it is well documented that moving from basic, manual processes through to automated stages and beyond can deliver significant results to an organization. But what does this maturity model mean in… View More

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Focus Investment to Maximize Business Benefit

Field service management solutions essentially offer a better, more effective way to manage your field operations. Within this there are so many different elements to manage however, and with an ever-expanding number of available solutions, it can be difficult to know where best to invest for your organization. Leading field service management analysts, Gartner, reports that there is confusion in the market as to which capabilities… View More

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Elevate Facilities Management Service With Mobility

  Today’s facility manager is under pressure to accomplish more with less. You must juggle an array of daily responsibilities while complying with strict regulatory standards, maintaining aging assets and infrastructure, and facing pressure from increasing expectations, all with fewer resources. Your tenants count on you to provide a whole range of different services and maintaining a high level of service quality is… View More

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Measuring What Matters

The evolution of analytics and how field service organizations are reaping the benefits Research into field service management consistently shows that when respondents are asked what they are planning to invest in or are looking to implement, analytic tools - more and more - are being highlighted above other functionality. No great surprise given today’s field service operations can rely on many different… View More

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The Biggest Challenges in Field Service 2018

  In Field Technologies’ The Future of Field Service 2018, one of the major questions asked is where field service is headed in 2018. To gain an in-depth view the editor, Sarah Nicastro, carried out Q&As with leading field service analysts to get their thoughts on the top three challenges field service organizations are facing right now. The analysts give their insight based on the research they are… View More

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The Future of Field Service in 2018

The Future of Field Service in 2018 There is a vast amount of both transformation and innovation taking place in field service. Is that exciting and invigorating? Yes. Is it also incredibly overwhelming for many organizations? Yes. Take a deep breath. We're giving you an exclusive look at the Field… View More

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The Field Service Heroes in the Aftermath of a Natural Disaster

The Field Service Heroes in the Aftermath of a Natural Disaster In a recent article Steve Wellen, FieldAware CEO, talks about the critical role field service organizations play in the aftermath of a natural disaster and how the immediate, mid-term and longer-term impact of managing this kind of work affects a… View More

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Top Ten Reasons to Move to Mobile Forms in Field Service

Top Ten Reasons to Move to Mobile Forms in Field Service Those working in field service understand that accurate data collection is essential for a successful business, but this is not always a straightforward task due to manual processes. How data is disseminated, collected, shared and used makes the difference between having an effective and productive field service operation or not. Paper-based processes are… View More

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Top Six Ways to Help You Move to Mobile Field Service

Top Six Ways to Help You Move to Mobile Field Service Moving to a truly mobile way of working means your teams are better connected at all times. This ensures an improved workflow, with access to the right information and seamless updating of data in real-time. Mobility is one of the fastest growing technologies in the world and whether you are looking at developing your mobile strategy or starting out, how do… View More

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Looking for Field Service Software? Don’t Forget the User

If you are looking for a field service solution, it is important to recognize that the people actually using it after deployment will play a vital role in its success. How quickly any solution is adopted and starts adding value can come down to whether it is being used properly, if at all, by those in the field.  Working recently with one new FieldAware customer was particularly interesting as they totally prioritized ease of… View More