Customer Management Tips

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Customer Loyalty for Today’s Heavy Equipment Dealers

Your father was a heavy equipment dealer and you followed in his footsteps to continue the family business. For over thirty years, your family has served fleet managers and independent customers earning a reputation for quality, responsive service. It’s this integrity that has created longstanding relationships and helped to expand your region. In the past, your customers would sooner go out of business themselves before they would… View More


Webinar: Service KPIs - Making Your Numbers Work for You

Key performance indicators (KPIs) help you to know how your business is doing. They enable you to move towards your operational goals that will help you grow your business, as well as provide direction for strategic positioning. When the right KPIs are properly measured, they will deliver vital insight into where you are exceling and what needs to be changed. In the field service business, there are important KPIs that can help to fuel your… View More


Thoughts on Evaluating a Field Service Automation Solution: On-boarding, Implementation & Training

This is our 9th post in the “Thoughts on Evaluating a Field Service Automation Solution. You can download the complete white paper here. Choosing a Field Service Automation Solution takes a lot of thought.  Not only do you have to think about how your business operations will change, but you have to think about how to migrate all… View More


Sell Better by Listening to Your Customers

People are hit with hundreds, if not thousands, of messages to buy every day. Companies everywhere jockey for position to get the attention of people, so consumers become numb to sales messages. Anita Bruzzese of USA TODAY wrote that it's important for field service organizations to keep this in mind and that listening may be the best way to make sales. With information garnered from field service… View More