The Mobile Enterprise

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Disaster Recovery – Making the Move to Mobility

Many field service organizations are crucial to the first response when dealing with a natural disaster and are often needed to enable the emergency services to gain safe access through blocked routes or into damaged buildings. The speed of the initial response is vital and the more that can be done in the time immediately after the event, the better the chance of improving survivor rates and reducing the danger from damaged roadways,… View More

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Five Ways Integrating your Field Service Impacts ROI

Whether you are looking at developing your field service strategy or starting out, how do you choose the right solution with so many on offer today? How do you ensure that you get the most from your investment? One thing you should look for is a solution which easily integrates with your current systems, as a field service solution which is easily integrated means a much faster return on your investment (ROI.) Here we look at… View More

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Redefining the FSM Landscape

FieldAware is a brand that has been slowly building a presence as a rising star amongst field service management (FSM) software providers for the last few years now. However, across the last twelve months or so they seem to be distinctly focusing on pulling together a team with an enviable background and history within the sector – perhaps readying for a major assault on the market? In short, it seems that… View More

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Six Tips for your Field Service Technology Investment

For organizations wanting to improve the efficiency of their field service operations, investment in technology plays a big part in achieving this. For many companies, choosing and implementing a solution can become complex and potential efficiency gains are being missed, meaning organizations are not seeing the full return from their investment. FieldAware leads the way in simplifying field service and have compiled the following… View More

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The New World of IT: Liberation Through the Cloud Means Lower Costs and Nurtured Customers

Cloud technology is revolutionizing the way that IT manages employees, data and customers. Through the adoption of cloud-centric operations, companies are realizing unprecedented flexibility by becoming unchained from the limitations of in-house data storage systems. The significant reduction in maintenance of these systems has facilitated new possibilities and opportunities to offset, or even eliminate, expenses related to data storage,… View More

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The New World of IT: Embracing Cloud Technology

New technology continues to create opportunities for how data is managed. The cloud, fueled by the ever-expanding landscape of mobile technology, is moving IT from a standard of on-site data centers. As a result, the world of IT is changing and companies are being pushed into a new era where IT is being redefined around the cloud. Cloud computing is making it more cost effective to securely disseminate information throughout a… View More

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Five Reasons Why Mobility Is the Answer for Excellent Customer Service

As many as 35% of American customers cancel services due to a frustrating experience. The best way for your field teams to avoid that churn is to resolve problems in as few visits as possible. Giving them the data and tools they need to tackle almost any task equips them to be successful in delivering quality, knowledgeable service to your customers. Thankfully, there’s a way to provide all of that team support without requiring… View More

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Field Engineers: The Face of Your Business

Field service engineers have more face-to-face contact with customers than any other part of a business. They’re responsible for sales, installation, maintenance, support, and other tasks that require direct access to the products and services a business provides. They also have the greatest impact on customer satisfaction. As a result, they are the most valuable members of a service chain. Empowering them with the right training, the right… View More

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We're a Technology Trailblazer

FieldAware has been announced as a winner in the Mobile Technology Trailblazer category of the 2014 Tech Trailblazers Awards. FieldAware was the only field service management software company nominated. Congratulations to jMango 360 for winning the… View More

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Thoughts on Evaluating a Field Service Automation Solution: Usability

This is Part 5 of a ten-part series based on our white paper “10 Thoughts on Evaluating a Field Service Automation Solution.”  You can download the complete white paper here. To reach their full potential, Field Service Automation Solutions must be perceived by users as a tool that makes doing their job… View More