The Mobile Enterprise

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What Does "End-to-End" Field Service Management Mean?

We like to refer to field service management as an "end-to-end" solution. But what do we mean specifically? The graphic below outlines all the different areas of a field service business impacted by a field service management software system. At the end of the day, any field service management software needs to be designed for the highly mobile nature of field service organizations and empower field personnel to deliver… View More

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Thoughts on Evaluating a Field Service Automation Solution (Thought #4)

Our march through the white paper “10 Thoughts on Evaluating a Field Service Automation Solution” continues. This post focuses on compatibility. Meanwhile, you can still  download the complete white paper here. Thought #4: Compatibility A number of Field Service Automation Solutions tout their… View More

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The iPhone 6 Plus Might Be Your Next Field Service Device

Jeff Garibay is a web developer and gadget geek and works on the marketing team at FieldAware. FieldAware does not endorse any specific brand or mobile device for field service management. As we prepare for the newest member of the Apple family to arrive Friday, September 19th, companies may be considering upgrading their field service technicians' mobile devices to the iPhone 6 Plus. The iPhone 6… View More

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Thoughts on Evaluating a Field Service Automation Solution (Thought #2)

We will be sharing our white paper “10 Thoughts on Evaluating a Field Service Automation Solution” white paper one thought at time over the next several weeks. If you can’t stand the suspense, feel free to download the whole deal here. Now, here's Thought #2… Thought #2: Make sure the solution is built for… View More

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Thoughts on Evaluating a Field Service Automation Solution (Thought #1)

We will be sharing our white paper "10 Thoughts on Evaluating a Field Service Automation Solution" white paper one thought at time over the next several weeks. If you can't stand the suspense, feel free to download the whole deal here. Now, on to Thought #1... Thought #1:… View More

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Why "Made for Mobile" Matters

Everyone "does mobile" right? It's rare to find a software maker, especially in the SaaS space, that doesn't have some kind of mobile capabilities. Whether it's a Web-based version of their software or a native mobile application, they've got something that, in theory, is designed to be used by the mobile worker/technician. However, the real… View More

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Prepare Your Field Service Organization for Profit

According to Strategies for Growth, more than sixty percent of field service companies operate (or plan to operate) their field service organization as a profit center. Many times however, executives ask field service organizations to change their operational model (cost center to profit center) without a clear understanding of the steps required to successfully prepare for… View More

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Mobile Field Service Apps Reduce the Pain of Lost Connections

We all know how frustrating it is to lose connectivity on a wireless phone call – especially if you’re in a critical conversation or facilitating a conference call. For field personnel using field service apps that are dependent on steady streams of data to and from their wireless devices to do their job properly, even a brief loss of the linkage can be both frustrating and a drain on productivity. Without up-to-date data, a field… View More

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Avoid Accidents Using Mobile Apps

Policies, procedures and training are part of every safety program. When they reach the field, safety policies and procedures often turn into paper-based manuals, check lists and forms. And, as anyone who has worked in the field knows, it’s tough to check the manual, review the check list and fill out forms when you’re in the middle of a large construction, maintenance or installation project. As a result, procedures are sometimes ignored… View More

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Tips for Managing Field Service Big Data

The term itself is enough to stop some field service managers and executives in their tracks. Big Data! We visualize a torrent of information – the electronic equivalent of tens of thousands of pages of spreadsheets, drilling down to what might seem the minutest details of a company’s activities and customer relationships. Indeed, today in field service big data provides access to enormous amounts of… View More