The Mobile Enterprise

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The Cost of Waiting to Implement Field Service Software

How many hours are spent on service paperwork, emails and phone calls in your office? What if those activities were replaced with something more high-value like customer care, business planning or marketing? And what if instead of mailing out invoices days after a job was completed and then waiting for payment to be mailed back, the invoice instantly arrived in your customer's email box as soon as the task or project was… View More

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The Unstoppable Rise of the Cloud

Some interesting data about cloud-based computing were shared in a recent infographic by UK-based ISP, Eclipse. Primarily the data points to the growing demand for cloud-based services as more consumers and businesses become more comfortable with the idea of leveraging them for both personal and business critical information. Some interesting facts from the piece: Studies predict that more than 50% of all information… View More

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Improve Subcontractor Cost Performance

Does your service company use subcontractors to provide customers with comprehensive solutions? Or are subcontractors called upon during peak periods when there is just too much work for existing staff? In either case, controlling the costs associated with integrating subcontractors into your service business can be difficult – and have a significant effect on your company’s bottom line. Invoice delays, adjustments in subcontractor… View More

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Software As A Service Provides Simple, Cost Effective Solutions For Field Employees

While all companies are benefiting from new technology and software that helps connect different departments and processes, organizations that rely on workers in the field reap some of the largest rewards from cloud-based software. When dispatching, collecting payments and monitoring daily activities, service management software that is… View More

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FieldAware Raises the Bar in Field Service Automation with New Mobile Apps

Releases apps designed specifically for tablets; upgrades existing smartphone apps PLANO, TX and NYC (AHR EXPO) -- January 22, 2014: FieldAware, a leader in cloud-based, made-for-mobile field service automation solutions, has released new apps designed to increase field service productivity and customer service while maximizing revenue potential. The… View More

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Is BYOD (Bring Your Own Device) Part of Your Field Service Plan?

If you're like most people, you love your mobile devices. Whether it's a smartphone, tablet, phablet or smartwatch, we feel a connection to mobile devices unlike any other product. Part of the draw is the social interaction and fun they enable, but it's doubtful we'd be so committed to our mobile arsenal if it didn't also offer true utility like maps, restaurant reviews, movie times, fitness tracking and a thousand other genuinely helpful… View More

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Social media could help recruit new, win over old employees

Recruiting new employees into a field service organization may be more important now than it ever has been. With older workers starting to retire, companies need to make sure they are bringing in new people to fill the gap. Forbes contributor Jeanne Meister wrote that companies recently started realizing how big of a role social technologies can play in this. The mobile workforce has already become far more prominent within organizations; it… View More

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Allowing the mobile workforce to flourish

A field service organization has a lot to live up to as far as customer service is concerned. Many competitors have already adopted means of ensuring that not only are all the customers satisfied with their service but that workers have a way to easily keep in contact with their home base. Modern technology can help enable a mobile workforce, something every business has access to, but it will take some work to ensure it truly works well… View More

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Mobile apps can help contractors keep sales high

[yop_poll id="3"] The mobile workforce has been growing in number over the past few years, a trend that has been a big benefit for field service organizations. With a better ability to stay in contact with the home base without having to travel back to the office, keep up with customers and get up-to-date information in real time, these devices have been key to helping this industry stay consistent. Joanna Turpin wrote on ACHR… View More

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Becoming more professional and efficient with HVAC software

Moving into the new year, every business should have goals for areas it wants to improve. In the HVAC industry, many of these tasks will likely center around customer service, as technicians are out in the field every day speaking and working with clients. To have the best possible working relationship, these companies may want to look into HVAC service software. ACHR News contributor John Vastyan wrote that making the time to research and… View More