Mobile Workforce Tips

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Six Tips for your Field Service Technology Investment

For organizations wanting to improve the efficiency of their field service operations, investment in technology plays a big part in achieving this. For many companies, choosing and implementing a solution can become complex and potential efficiency gains are being missed, meaning organizations are not seeing the full return from their investment. FieldAware leads the way in simplifying field service and have compiled the following… View More

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Integration Made Easy In Your Field Service

Organizations often work with a mix of ‘best of breed’ solutions for their day to day field service operations. This might be because the organization has outgrown original systems so other solutions have been brought in or have been bolted on or that the workflow is so specific to them, that they can’t find one solution that fits all their needs. Whatever the reason the result can often mean that systems are used in isolation… View More

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If they can’t work it – they won’t use it

Both managers and technicians report that the key to any technology implementation is ease of use. Taking time to learn new, complicated ways of working can mean resistance. Workers may well look to go back to the way things used to be done or patch together their own, individual ways of using the solution. But with a solution that is easy to use the implementation is easier and a quicker adoption means a better… View More

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Using Mobile Apps in the Field

The face of field service has changed.  Technicians are the priority, and they need the tools and access to the information that will transform them from corporate overhead to revenue and profit generating brand proponents.  Ultimately, having an effective mobility strategy in place allows for better empowerment, data sharing and collaboration out… View More

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Making the Move to Digital

Whether you are looking at developing your mobile strategy or starting out, how do you choose the right solution with so many on offer today? From working with a range of companies, we’ve found that there are some common principals. Ease of integration is key. You don’t need to have to think about changing your whole field service solution. Extending the life of your current systems… View More

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Mobile-First Field Service

With the advancements in field service management software going hand-in-hand with the mobile evolution, the focus in service operations is quite firmly now on the field worker themselves. This is quite right too. The technician or engineer has long been the face of the organization and often the only direct contact a customer will have, so the customer experience they are able to deliver counts… View More

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Webinar: Service KPIs - Making Your Numbers Work for You

Key performance indicators (KPIs) help you to know how your business is doing. They enable you to move towards your operational goals that will help you grow your business, as well as provide direction for strategic positioning. When the right KPIs are properly measured, they will deliver vital insight into where you are exceling and what needs to be changed. In the field service business, there are important KPIs that can help to fuel your… View More

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Why field service teams love FieldAware.

When a service company is deciding whether or not to move forward with a field service software solution, one of the comments/concerns we often encounter is, "My techs are not going to like this. They are going to feel as if they are being watched." You may have even wondered this yourself. If field technicians don't buy in, at best you'll have an under-used asset. At worst they may feel resentful toward management. It's possible… View More

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Thoughts on Evaluating a Field Service Automation Solution: Usability

This is Part 5 of a ten-part series based on our white paper “10 Thoughts on Evaluating a Field Service Automation Solution.”  You can download the complete white paper here. To reach their full potential, Field Service Automation Solutions must be perceived by users as a tool that makes doing their job… View More

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What Does "End-to-End" Field Service Management Mean?

We like to refer to field service management as an "end-to-end" solution. But what do we mean specifically? The graphic below outlines all the different areas of a field service business impacted by a field service management software system. At the end of the day, any field service management software needs to be designed for the highly mobile nature of field service organizations and empower field personnel to deliver… View More