Mobile Workforce Tips

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Thoughts on Evaluating a Field Service Automation Solution (Thought #3)

We are sharing our white paper “10 Thoughts on Evaluating a Field Service Automation Solution” white paper one thought at time. Download the complete white paper here. Here’s Thought #3... Thought #3: Make Sure the Solution is Flexible. Field service operations are made up of a plethora of… View More

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The iPhone 6 Plus Might Be Your Next Field Service Device

Jeff Garibay is a web developer and gadget geek and works on the marketing team at FieldAware. FieldAware does not endorse any specific brand or mobile device for field service management. As we prepare for the newest member of the Apple family to arrive Friday, September 19th, companies may be considering upgrading their field service technicians' mobile devices to the iPhone 6 Plus. The iPhone 6… View More

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Thoughts on Evaluating a Field Service Automation Solution (Thought #2)

We will be sharing our white paper “10 Thoughts on Evaluating a Field Service Automation Solution” white paper one thought at time over the next several weeks. If you can’t stand the suspense, feel free to download the whole deal here. Now, here's Thought #2… Thought #2: Make sure the solution is built for… View More

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Why "Made for Mobile" Matters

Everyone "does mobile" right? It's rare to find a software maker, especially in the SaaS space, that doesn't have some kind of mobile capabilities. Whether it's a Web-based version of their software or a native mobile application, they've got something that, in theory, is designed to be used by the mobile worker/technician. However, the real… View More

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Prepare Your Field Service Organization for Profit

According to Strategies for Growth, more than sixty percent of field service companies operate (or plan to operate) their field service organization as a profit center. Many times however, executives ask field service organizations to change their operational model (cost center to profit center) without a clear understanding of the steps required to successfully prepare for… View More

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Mobile Field Service Apps Reduce the Pain of Lost Connections

We all know how frustrating it is to lose connectivity on a wireless phone call – especially if you’re in a critical conversation or facilitating a conference call. For field personnel using field service apps that are dependent on steady streams of data to and from their wireless devices to do their job properly, even a brief loss of the linkage can be both frustrating and a drain on productivity. Without up-to-date data, a field… View More

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Avoid Accidents Using Mobile Apps

Policies, procedures and training are part of every safety program. When they reach the field, safety policies and procedures often turn into paper-based manuals, check lists and forms. And, as anyone who has worked in the field knows, it’s tough to check the manual, review the check list and fill out forms when you’re in the middle of a large construction, maintenance or installation project. As a result, procedures are sometimes ignored… View More

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Tips for Managing Field Service Big Data

The term itself is enough to stop some field service managers and executives in their tracks. Big Data! We visualize a torrent of information – the electronic equivalent of tens of thousands of pages of spreadsheets, drilling down to what might seem the minutest details of a company’s activities and customer relationships. Indeed, today in field service big data provides access to enormous amounts of… View More

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Improve Subcontractor Cost Performance

Does your service company use subcontractors to provide customers with comprehensive solutions? Or are subcontractors called upon during peak periods when there is just too much work for existing staff? In either case, controlling the costs associated with integrating subcontractors into your service business can be difficult – and have a significant effect on your company’s bottom line. Invoice delays, adjustments in subcontractor… View More

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The importance of setting BYOD policies for the mobile workforce

Any employee who uses their smartphone, laptop or tablet to conduct company business is participating in the current "bring your own device" trend that seems to be rapidly gaining popularity. Many employers are starting to have fewer objections to the practice due to the cost savings associated with not having to buy company-owned hardware and in some cases, software. They also… View More