Technology Updates

Post 11 to 16 of 16


The iPhone 6 Plus Might Be Your Next Field Service Device

Jeff Garibay is a web developer and gadget geek and works on the marketing team at FieldAware. FieldAware does not endorse any specific brand or mobile device for field service management. As we prepare for the newest member of the Apple family to arrive Friday, September 19th, companies may be considering upgrading their field service technicians' mobile devices to the iPhone 6 Plus. The iPhone 6… View More


Thoughts on Evaluating a Field Service Automation Solution (Thought #1)

We will be sharing our white paper "10 Thoughts on Evaluating a Field Service Automation Solution" white paper one thought at time over the next several weeks. If you can't stand the suspense, feel free to download the whole deal here. Now, on to Thought #1... Thought #1:… View More


No Street Address? No Problem!

Oil rigs, construction sites, pipelines and cell phone towers don’t have street addresses – they use latitude/longitude coordinates instead. This means the field service software they use needs to provide the ability to locate work sites differently. We've solved that issue by also letting companies to use latitude and longitude to designate a customer or internal… View More


Tips for Managing Field Service Big Data

The term itself is enough to stop some field service managers and executives in their tracks. Big Data! We visualize a torrent of information – the electronic equivalent of tens of thousands of pages of spreadsheets, drilling down to what might seem the minutest details of a company’s activities and customer relationships. Indeed, today in field service big data provides access to enormous amounts of… View More


The importance of setting BYOD policies for the mobile workforce

Any employee who uses their smartphone, laptop or tablet to conduct company business is participating in the current "bring your own device" trend that seems to be rapidly gaining popularity. Many employers are starting to have fewer objections to the practice due to the cost savings associated with not having to buy company-owned hardware and in some cases, software. They also… View More


The Biggest Field Service Technology Developments of the Last 20 Years

At the beginning of every year, companies spend time evaluating their current processes and solutions in order to identify areas of opportunity to improve efficiency, achieve cost savings and improve customer service. We took a look back at how field service has drastically changed in the last two decades due to technological breakthroughs, changes in process or competition. Some of the biggest “game changers” have turned the… View More