If they can’t work it – they won’t use it
Both managers and technicians report that the key to any technology implementation is ease of use.
Taking time to learn new, complicated ways of working can mean resistance. Workers may well look to go back to the way things used to be done or patch together their own, individual ways of using the solution.
But with a solution that is easy to use the implementation is easier and a quicker adoption means a better ROI.
For a field worker using the right mobile solution means they are able to do their job in the best possible way, and this enables better decision-making and improved resolution.
While improved customer satisfaction may be a key objective for any service organization, the right mobile solution also means worker satisfaction. Technicians report that the right mobility solution brings great advantages. The workflow becomes easier so job completion rates improve and all the benefits that this brings to the field technicians, customers and the service organization.
More technicians are happy to use their own devices – bring your own device (BYOD) - in their work and this often plays a part in the success of new mobility solutions. Reports show that there is generally quicker user adoption with BYOD, greater employee satisfaction and lower costs for the organization.
To find out how improve adoption of your mobility solution, read our ebook ‘Making the Move to Mobility: The Digitalization of Field Service’.