Handling more jobs, seeing less errors and repeat trips, which all translates into true ROI
PLANO, TEXAS [August 28, 2018] – FieldAware, the leader in made-for-mobile, cloud-based field service automation solutions, has released a new customer case study for Facilities and Property Management. The case study highlights how FieldAware helped Meadows Service Group – a subsidiary of Meadows Office Interiors – to extend the power of their NetSuite CRM/ERP software to drive revenue growth and deliver their service promise.
Founded five decades ago, Meadows Office Interiors – a market-leading contract furniture dealer – creates innovative workspaces that are strategically designed to help customers improve business performance, increase collaboration, realize cost efficiencies and build brand recognition. Recognizing a customer need that extends beyond furniture delivery and installation, Meadows Office Interiors created Meadows Service Group to offer ongoing support to their customer base, ultimately maximizing the lifetime and integrity of customers’ valuable furniture assets through furniture maintenance programs, inventory control, asset management and more.
“When we launched Meadows Service Group we started out with what now looks like fairly basic processes in the office,” explains Ethan Bajrak, Director of Enterprise Solutions with Meadows Service Group. “But with the speed of growth we experienced, we quickly realized we had to be more strategic in the way we worked to effectively manage the operational side of the business, which was becoming more and more challenging. We needed to gain the maximum benefit for our clients and our teams, but the processes we used were not visible to everyone and were manually updated outside of our CRM and ERP systems. There was a lot of room for error.”
“Our first step was to see what could be done within NetSuite,” explains Ethan. “The next was to look for products that were tightly integrated with the platform. We also worked with our NetSuite integration partner to get their recommendations for products their other customers had proven success with. FieldAware checked all those boxes.”
“We knew NetSuite was very important to Meadows Service Group and they were keen to see how they could leverage its use. FieldAware for NetSuite extends a company’s investment in NetSuite with a powerful partnership to better manage the service operation,” commented Steve Wellen, CEO of FieldAware.
“We transact tens of thousands of jobs per month for our NetSuite joint customers and we offer a proven solution that will change the way a field operation does business.”
NetSuite is the world's leading provider of cloud-based business management software, and FieldAware for NetSuite is a made-for-mobile field service management solution with a focus on simplicity, ease of use and flexibility. FieldAware for NetSuite enables quick adoption and is easily tailored to individual business needs.
For more information on FieldAware visit www.fieldaware.com
FieldAware is re-shaping the field service industry. Its field service management software is easy to use and built with incredible flexibility – a combination that enables field service organizations to better serve their customers and outperform the competition. The FieldAware software was architected as a cloud-based, native mobile platform. It works seamlessly with a business’s existing applications, and has no incumbent legacy technologies to modify or migrate from. FieldAware combines its software with the industry’s best professional and support services, enabling companies to take full and rapid advantage of the power of mobility. For more information, visit fieldaware.com.
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