Jeff Garibay is a web developer and gadget geek and works on the marketing team at FieldAware. FieldAware does not endorse any specific brand or mobile device for field service management.
As we prepare for the newest member of the Apple family to arrive Friday, September 19th, companies may be considering upgrading their field service technicians' mobile devices to the iPhone 6 Plus. The iPhone 6 Plus is faster, thinner and bigger than any other iPhone to date. The iPhone 6 Plus packs a 5.5" display, an A8 chip, better camera and a bigger battery. For exact specifications check out the iPhone section at Apple.com.
iPhone 6 Plus for Field Service Technicians
Some of our customers' field technicians using iOS devices along with field service management software switch between iPhones and iPads throughout their work day. The iPhone or iPad Mini can be easier to work on, depending on the task, but obviously switching between devices is hardly optimal.
- The iPad Mini has a 7.9-inch display with plenty of room to get things done, however this isn't pocket portable.
- The iPhone 5s is pocket portable with a 4" display but this can seem too small for various technician needs.
- The iPhone 5s offers data connectivity through phone carriers whereas the iPad Mini has a premium price in order to enable data connectivity.
So where is this so called happy medium? The iPhone 6 Plus could become the best solution for technicians that need good screen size, portability, solid battery life and a reasonable data plan.
With the iPhone 6, field service technicians could carry one device with their company's field service app installed instead of using separate devices. The new iPhone also has a faster processing chip, meaning technicians should be able to work faster. When it comes to recording job data, the improved camera would enable technicians to capture job-related photos and really zoom in on detail with the new 8-megapixel iSight camera with Focus Pixels. If a technician requires the need to complete an editable PDF or look up customer data, technicians can easily complete this task using the new 5.5", 1920-by-1080-pixel resolution at 401 ppi IPS display.
However, if you're considering new mobile devices for your team, keep in mind that there are a variety of Android devices and tablets as well. In fact, devices like the Galaxy Note series have had large screens for years now and include a variety of features including a stylus that can be used for customer signatures. Consider how mobile devices will be used and also refer to our post about choosing the right mobile device.
Ultimately, the iPhone 6 Plus appears to be an improvement over its predecessors for field service technicians using iOS devices and a mobile field service app.