In our latest customer case study we see how The Flying Locksmiths needed to update how they managed their field service, following expansion of their business and with plans for further growth.
The Flying Locksmiths was started over 70 years ago and has locations across the US. They offer commercial repair and installation services on everything from card access systems to exit devices and their clients include large retail chains.
Following successful expansion, Brett McMenimon, chief operating officer of the company and a third-generation locksmith, wanted to update and improve the efficiency of a number of company processes. Much of the work was still carried out on paper between the office and the field team. Calls were made back and forth to schedule jobs and accounting processes, for example, meant manually entering information, often struggling to read the technician’s handwriting.
Brett started looking at field service management solutions to improve efficiencies and productivity. He wanted a solution that was easy to use, and would help manage remote operations, improve business performance and reduce costs.
Brett found that FieldAware, with the FieldLocate solution, had what they were looking for.
“FieldLocate has been a lifesaver,” Brett says. “I looked at many solutions but the simplicity, combined with the functionality, was what drew me to FieldLocate. It’s made scheduling so easy. We have over 40 locations using it and they’re all very happy.”
Brett plans to roll out FieldLocate to all 70 of The Flying Locksmith locations. “It was well worth the investment,” he says.
See here for the full case study, which has the benefits and results The Flying Locksmiths achieved.
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