company culture

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Service Culture: Create a Culture Change Your Employees Will Support

“I came to see, in my time at IBM, that culture isn’t just one aspect of the game, it is the game. In the end, an organization is nothing more than the collective capacity of its people to create value.”  – Louis Gerstner, IBM Your business has been growing; however, you’ve begun to notice some things in the day-to-day operations that are causing concern. After… View More

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Service Culture: Happy Employees Mean Happy Customers

“Always treat your employees exactly as you want them to treat your best customers.” - Steven R. Covey, author of The Seven Habits of Highly Effective People You’ve been sitting in traffic for over an hour and are two appointments behind. Even with the heater on in your truck, the bitter cold from outside is sitting in your bones. You were onsite with your last customer for hours and all you managed… View More

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Service Culture: Why You Should Hire for Your Company Culture

“I think as a company, if you can get those two things right — having a clear direction on what you are trying to do and bringing in great people who can execute on the stuff — then you can do pretty well.” – Mark Zuckerberg, CEO, Facebook   You’ve been trying to find the right candidate for an open position for over a month now. There have been 102… View More