customer service

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Service Culture: Happy Employees Mean Happy Customers

“Always treat your employees exactly as you want them to treat your best customers.” - Steven R. Covey, author of The Seven Habits of Highly Effective People You’ve been sitting in traffic for over an hour and are two appointments behind. Even with the heater on in your truck, the bitter cold from outside is sitting in your bones. You were onsite with your last customer for hours and all you managed… View More

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Three C’s to Hiring Customer-Focused Field Engineers

“We believe that customer service shouldn’t be just a department; it should be the entire company.” - Tony Hsieh, Founder and CEO of Zappos.com As an extension of your company, field engineers are more than just a problem solvers; they’re also the customer service department in action. Timeliness is essential to both your customers and your bottom line. Though technology is helping to… View More

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Five Reasons Why Mobility Is the Answer for Excellent Customer Service

As many as 35% of American customers cancel services due to a frustrating experience. The best way for your field teams to avoid that churn is to resolve problems in as few visits as possible. Giving them the data and tools they need to tackle almost any task equips them to be successful in delivering quality, knowledgeable service to your customers. Thankfully, there’s a way to provide all of that team support without requiring… View More

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Build Stronger Customer Relationships with CRMs and Field Service Management

The key to growing any organization is in building strong and lasting relationships with customers. And in today’s fast-moving business world, how quickly you react to customer requests—from the initial touchpoint throughout the lifecycle of the relationship—ultimately determines the success of your company. This is the Age of the Customer. Web-based technologies such as email, social media and a plethora of platforms and… View More