employee retention

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Service Culture: Happy Employees Mean Happy Customers

“Always treat your employees exactly as you want them to treat your best customers.” - Steven R. Covey, author of The Seven Habits of Highly Effective People You’ve been sitting in traffic for over an hour and are two appointments behind. Even with the heater on in your truck, the bitter cold from outside is sitting in your bones. You were onsite with your last customer for hours and all you managed… View More

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7 Keys to Combating Employee Churn

Employee turnover could be costing you more than you realize. While the financial cost of replacing employees can total thousands of dollars a year, the residual effect of high churn on remaining staff and customers could add up to even more significant losses for your company. According to the Society for Human Resource Management (SHRM)/Globoforce 2015 Employee Recognition Report, employee retention/turnover is the… View More

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Valuing Employees Creates Loyalty and Stability for Field Service Companies

Google co-founder Larry Page believes it is important that a company be a family—that employees genuinely feel like they are part of the organization and that they know executives care about them. It might explain why Google has taken the top spot in Fortune’s 100 Best Companies to Work For list six times. Page has worked hard to create a culture that endears him to employees, as evidenced last year when he was named best… View More