“We believe that customer service shouldn’t be just a department; it should be the entire company.” - Tony Hsieh, Founder and CEO of Zappos.com As an extension of your company, field engineers are more than just a problem solvers; they’re also the customer service department in action. Timeliness is essential to both your customers and your bottom line. Though technology is helping to… View More

Organizations often work with a mix of ‘best of breed’ solutions for their day to day field service operations. This might be because the organization has outgrown original systems so other solutions have been brought in or have been bolted on or that the workflow is so specific to them, that they can’t find one solution that fits all their needs. Whatever the reason the result can often mean that systems are used in isolation… View More

Field service organizations know that improving visibility in their business is key to their success. From knowing what jobs are being worked in real-time to tracking weekly trends with accurate reporting, it is only through knowing what is happening that businesses can start to run the most, effective, efficient organisation possible. FieldAware leads the way in simplifying field service management and in part one of our blog… View More

Managers with responsibility for operational and service areas of the business, need to know what is happening in their organization at any time, that is a given. The manager needs to have this visibility, from wherever they are. Whether they are in the office or out and about they need to have a good understanding of what is actually happening. Not from what was planned for the day or from what they are being told, but what is happening in… View More