Thoughts on Evaluating a Field Service Automation Solution: On-Going Support
This is our 10th and final post in the “Thoughts on Evaluating a Field Service Automation Solution” white paper series. You can download the complete white paper here.
Outstanding customer support is the final and yet perhaps the most important factor in choosing a Field Service Automation Solution. If a problem should arise, customer support must respond quickly. Additionally, an online knowledge base should be available for answers to non-critical issues or to determine if a mobile device is compatible with the chosen solution.
Find a solution whose support capabilities include:
- Highly trained, experienced technical support resources
- Extensive, online knowledge base
- Comprehensive catalog of technical and user information including: information on new releases, helpful videos and product documentation
Choosing the “right” Field Service Automation Solution is an important step in increasing the productivity of your staff, growing revenues, improving customer satisfaction and retaining skilled employees.
We hope you have found our “10 Thoughts” a useful guide as you discover the benefits a Field Service Automation Solution can bring to your company. Download the full white paper here.