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Thoughts on Evaluating a Field Service Automation Solution (Thought #2)

We will be sharing our white paper “10 Thoughts on Evaluating a Field Service Automation Solution” white paper one thought at time over the next several weeks. If you can’t stand the suspense, feel free to download the whole deal here. Now, here's Thought #2…

Thought #2: Make sure the solution is built for mobility.

Smartphones and tablets are everywhere and owned by nearly everyone – and there are a number of apps on the market targeted at field service organizations. Many of them, however, have limitations that can effect application performance (and usability) or send large amounts of data over the wireless network, resulting in inordinate data usage charges.

Look for a Field Service Automation Solution that:

  • Is designed for the mobile environment – not a PC or Macintosh solution ported to mobile devices
  • Includes native iOS and Android apps for smartphones and tablets – browser-based solutions, although compatible with a number of platforms, have slower performance and transfer larger amounts of data over the network
  • Has the ability for mobile workers to use the app offline (when a network signalis not available) – Apps that can be used when the device is not connected to the network enable remote workers to update work orders, invoice clients and create quotes and work orders even in remote locations. And, because they “sync” with the cloud (rather than remaining online at all times), they deliver faster performance while using less of the user’s monthly mobile data allocation.