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Top 2020 Field Service Trends

We’re experiencing unprecedented times, and with that comes robust changes in how field service organizations operate. Take a look at these top 2020 field service trends that we’ve been seeing and how these trends will affect field service for the remainder of 2020.

1. The Impact of COVID-19 and How Businesses Are Adapting

COVID-19 is here to stay, at least for the time being, and it will certainly be a factor affecting the top 2020 field service trends. With this pandemic, we are seeing huge disruptions across all industry sectors and global markets, and their impacts will be felt for a long time to come. Back in April, we hosted a live webinar, COVID-19 – How to React, Recover and Restore, which featured industry insights from Bill Pollock, Strategies For Growth℠ (SFG), and a live Q&A with him and our partners, Localz, ThingTech and ProntoForms.

A few main takeaways from Bill included results from SFG’s 7th iteration of their Field Service Management (FSM) Benchmark Tracking Survey, as well how the services industry is adapting to COVID-19, and what key anticipated field service management transitions we are to see in the future.

Following up on our live webinar, we created a more robust Q&A including the polling questions from our live session and more in-depth insights. Most answers from our Q&A focused on one important aspect, that leveraging technology was a sure way to help businesses communicate and operate, even with a reduced workforce.

In case you missed it and want to hear more insights from Bill, you can view the live On-Demand Webinar here.

2. Achieving Scheduling Optimization in Field Service

Another trending topic for field service right now is Scheduling Optimization. While optimized scheduling algorithms can give them a competitive edge, it can also be their downfall if application leaders are unaware of deficiencies in their current optimization practices.

Gartner recently released a report addressing this topic, which focuses on areas to target for optimization, the common pitfalls to avoid and how to employ techniques that ensure success.

Want to read Gartner's other findings? Access the report here.

3. Investing in Technology and the Right Implementation Process for Automated Scheduling and Optimization

Similar to Gartner, Field Service News also published an article discussing automated scheduling and optimization that focused on the implementation process. Within the article, featuring insights from FieldAware’s COO, Steve Mason, two different implementation models were discussed, Big Bang and Evolutionary, and the pros and cons were weighed for each.

Curious to see which model showed the most promise? Take a look at the video overview and read the article to find out.

Interested in other popular content that is in line with these top 2020 field service trends? Take a look at our Content Library for white papers, infographics, videos, research reports and datasheets that highlight the latest in field service.