Cedar Management Inc. is a property management company in Minnesota. The company works with thousands of homeowners, tenants, home association boards and investors to service townhomes, condominiums, cooperatives and single-family communities. Currently, the company oversees more than 4,000 units at 75 association properties, 1,100 residential rental units and 24,000 square feet of office space.
Cedar Management needed a better reporting system for its maintenance and financial information. The service management solution it was using had limited capabilities. Managers needed to generate reports showing revenue and billing for the different property owners as well as work orders that would include information such as location, service request, completion date, technician’s name and billing amount. “We needed a better internal system,” says Kris Knowles, a maintenance manager for Cedar Management.
After extensive research, Cedar Management chose FieldAware, a comprehensive cloud-based field service management solution. FieldAware uses modern web and mobile technologies that allow organizations to easily and efficiently manage service requests, scheduling, dispatching, invoicing and reporting.
The first task was creating a status report to give to property owners on a monthly basis. “FieldAware developed a customized report that was exactly what we needed, with all the information we needed,” Knowles says.
Cedar Management also wanted to determine which of its thousands of units hadn’t had maintenance and see which ones had. FieldAware’s data and reporting flexibility allowed them to create reports for each status. This is invaluable information for field technicians and helps Cedar keep track of the real-time schedules and maintenance needs for each of their customers.
“What I like about FieldAware is that I can use something in the standard format or make it specific to my needs,” Knowles says.