Generator Systems needed to improve management of its field service operations to increase efficiency, speed customer response times, and furnish exceptional customer service.
The company selected FieldAware to streamline its field service operations for its customization capability, reliability, support for the mobile devices used by technicians, and seamless integration with NetSuite.
FieldAware and NetSuite have increased efficiency and improved service throughout Generator Systems’ field service and finance operations; schedulable hours have been increased by 17 percent speeding customer response times; finance can process twice the number of transactions with the same staff.
“We chose FieldAware because it’s customizable, reliable and mobile. It supports the two-thirds of our employees who are out in the field using smartphones. FieldAware also integrates seamlessly with NetSuite ERP, which we’ve used for CRM, accounting, invoicing and fixed assets since 2013.”
Rob Somrak, CFO, Generator Systems