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Plumbingforce provides plumbing, drainage and heating services throughout London and the surrounding Home Counties in England. A relative newcomer to the local service industry, the company was launched with field service automation in mind to drive productivity.

“We knew the pitfalls of using a paper-based system,” says Mark Barnes, manager at Plumbingforce. “Having a software setup really appealed to us.”

Barnes estimates that his partners looked at “30 different software companies”. Of these, he says, FieldAware was “the only one that ticked the majority of the boxes that we set up. We launched day one using FieldAware. It is everything we need in one place.”

Benefits only FieldAware Can Deliver

FieldAware is a cloud-based field service automation system, accessible and updated in real time from any Internet browser as well as iOS and Android-based smartphones and tablets. Its customizable features make it easy for the user schedule, dispatch, invoice and more, all of which can save valuable time and money.

“The biggest saving point for us has been time. With FieldAware we can punch in a customer’s name and it’s all instantly available. It has absolutely helped us improve the service we give to our customers.”

The Scheduler and Map view were the biggest attractions according to Barnes. “On the Scheduler we can filter based on engineer type, kind of service and areas covered. We can also create custom fields, which other solutions didn’t allow. The map helps keep track of jobs coming in and completed. Route planning and keeping track of what the guys are doing is crucial when you’ve got quite a few people working for you.”

Plumbingforce has also been able to speed its billing. “Invoicing is very, very simple with FieldAware. Once a job is completed, we can generate an invoice within 30 seconds and e-mail it to the customer. It has 100% helped speed up our cash flow,” says Barnes.

Having started the company with FieldAware, Barnes can’t imagine working without it. “The only word I can use to describe it is fantastic.”

Mark Barnes, Manager