As it added offices throughout the U.S., ReSource POS was looking to improve and streamline its service management processes while positioning its service organization for growth.
NetSuite provided a customizable, scalable ERP solution that enables it to efficiently run the business as it grew. FieldAware effectively manages the process of dispatching technicians and tracking/documenting work orders.
ROI was achieved in three months. Better documentation improves revenue capture and job quote accuracy. Dispatcher efficiency and the ability to manage far-flung technicians has improved.