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Resource POS

Challenge

As it added offices throughout the U.S., ReSource POS was looking to improve and streamline its service management processes while positioning its service organization for growth.

Solution

NetSuite provided a customizable, scalable ERP solution that enables it to efficiently run the business as it grew. FieldAware effectively manages the process of dispatching technicians and tracking/documenting work orders.

Results

ROI was achieved in three months. Better documentation improves revenue capture and job quote accuracy. Dispatcher efficiency and the ability to manage far-flung technicians has improved.