About Meadows Office Interiors
Founded five decades ago, Meadows Office Interiors creates innovative workspaces that are strategically designed to help customers improve business performance, increase collaboration, realize cost efficiencies and build brand recognition.
By pairing 50 years of industry experience with the latest technology, Meadows embraces innovation and remains committed to providing exceptional customer service and building lasting client relationships.
As the company grew, Meadows Office Interiors created Meadows Service Group to be able to offer ongoing support to their customer base. A dedicated team is focused on maximizing the lifetime and effectiveness of their clients’ workplace assets. As a one-stop resource, Meadows’ services include furniture maintenance, asset management, inventory control, on-demand service and furniture rental, ultimately saving their clients time and money while providing peace of mind.
Meadows Office Interiors has always had a strong focus on their customer-centric service and delivering exceptional value to their clients. Over the years, Meadows had operated well using manual processes to manage its operations, but the business was expanding rapidly and it soon become clear that more streamlined ways of working had to be introduced.
Meadows had to keep pace with their growth to maintain the high level of customer service their clients had come to expect. A key differentiator for Meadows had always been how they have
embraced technology in their service delivery. In order to elevate the value they offered still further, looking to the latest developments in technology was a natural place to start.
“When we launched Meadows Service Group we started out with what now looks like fairly basic processes in the office,” explains Ethan Bajrak, Director of Enterprise Solutions with Meadows Service Group. “But with the speed of growth we experienced, we quickly realized we had to be more strategic in the way we worked to effectively manage the operational side of the business, which was becoming more and more challenging. We needed to gain the maximum benefit for our
clients and our teams, but the processes we used were not visible to everyone and were manually updated outside of our CRM and ERP systems. There was lots of room for error.”
“With the business expanding, we were in real danger of our service levels slipping and missing opportunities. We knew we couldn’t carry on operating that way.”
The company needed better efficiency and control of the workflow, the crews, and their tools. But their existing CRM /ERP system, NetSuite, was very important to them so they wanted to leverage its use and not change their processes too drastically.
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