Customer Satisfaction for Services

Improve customer satisfaction in field service companies with FieldAware.

Customer satisfaction plays a key role in determining the success of field service organizations. The customer satisfaction metric is widely used to assess delivery efficiency and reduce customer churn rates.

FieldAware understands the need to stay on top of the customer's mind. It offers smart and intelligent cloud-based service management software that enables you to deliver stellar customer service at all times.

FieldAware offers:

  1. Data management - Capture and track all scheduling, work orders and dispatch data from one central console.
  2. Work force management - Allocate jobs using mobile devices based on proficiency and proximity to job location.
  3. Resource management - Track movement of truckloads and warehouse/depot inventory.
  4. Customer management - Keep track of warranties and service contract renewals and amaze customers with top class service.

With FieldAware service management software, you know the status of every job, technician and inventory – in real time.

Call 800-935-0736 to learn more about FieldAware or complete a demo request form today.