When an HVAC system goes down, the customer needs you there pronto; and you need to be able to get things up and running quickly. Responsiveness is everything.
A mobile field service management solution helps commercial service providers effortlessly improve customer service. At the same time, it automates processes that increase productivity and operational efficiency. That’s a formula for top line growth.
Respond quickly to emergency service calls with clear visibility into your field operation – which tech is closest, who has the right skills for this job?
Increase productivity (number of jobs billed) by 20-30% within the first six months by automating scheduling and dispatch functions.
Improve first-time resolutions by 60 – 75% by providing field workers with instant access to information and expert resources from the job site.
Leverage a self-service customer portal for service requests and service tracking to reduce administrative burden and provide a differentiated customer experience.
Introduce new services quickly and easily with custom-configurable fields and workflows.
Document safety and compliance conformance with time and geo-stamped photos and videos from the job site and editable forms.
Schedule the right crew to the right job with Smart Scheduling.
Visit our Resources page to learn more about FieldAware’s benefits.