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FieldAware and ThingTech Innovate Field Service Industry Creating Uptime-as-a-Service Solutions

Best-of-Breed Partnership Blends IoT and Field Service Automation To Deliver Predictive Maintenance Focused On Uptime And ROI

PLANO, TEXAS – September 23, 2020 — FieldAware, the leader in made-for-mobile, cloud-based field service hub solutions, and ThingTech, an Industrial Internet of Things (IoT) Platform-as-a-Service provider that helps asset-intensive organizations connect equipment, devices, and people, today announced a partnership to bring automation and predictive maintenance to field service organizations.

“We are thrilled to bring our customers the future of service delivery through our partnership with ThingTech,” said FieldAware COO, Steve Mason. “This best-in-breed solution is integrated into FieldAware as part of our field service hub strategy so clients will never have to worry about lost time and money that result when equipment or systems fail.”

For what will create the strongest service delivery system in the industry, the FieldAware-ThingTech partnership gives clients an IoT device monitoring system that monitors performance and conditions. When ThingTech sensors detect a potential anomaly or variances that could cause a shutdown or downtime, it sends an alert through FieldAware. In no time, a work order is automatically issued, an appropriately skilled technician is dispatched, and a potential disaster is averted.

“We know uptime is essential to organizations, especially with millions of dollars at stake in their market. This new partnership gives companies the intelligence and service automation they need to protect their asset-driven equipment, vehicles, and systems and to give them a longer life,” said Mason.

In a single system, ThingTech can easily monitor and execute work orders and inspections through FieldAware in a way that is efficient and fast. Instant data capture allows for real-time monitoring of environmental conditions, like temperature, pressure, wear, etc., so potential fluctuations never create downtime and leave the organization at a competitive disadvantage.

“The only way to optimize operations is with a maintenance management program based on up-to-the-minute utilization, performance, and diagnostic data,” said ThingTech CEO, Jim Lester.

“This partnership with FieldAware gives organizations a chance to be ahead of problems so their supply chain, construction project, printing press, or anything they operate never has a chance to go down.”

About FieldAware:

FieldAware is a cutting-edge, cloud-based, mobile field service management hub, empowering companies to transform their field service with automated processes and streamlined operations. FieldAware is advancing field service with comprehensive solutions including optimized scheduling, dynamic and intelligent forms capture, robust reporting and analytics, AR, and IoT. FieldAware’s flexible platform streamlines technician enablement and digitizes business processes while automating the collection and dissemination of field and back-office information. Combining our award-winning, easy to use/easy to adopt software with the industry’s best implementation and support services, FieldAware provides rapid ROI, accelerating improvements in productivity, safety, compliance, customer satisfaction, and revenue growth. Visit http://www.FieldAware.com.

About ThingTech:

ThingTech is an Atlanta-based software company that provides a Platform-as-a-Service (PaaS) solution that combines Enterprise Asset Management, Field Service, Fleet Management, and Internet of Things (IoT) solutions into a single, cloud-based, connected platform for both commercial and government organizations. ThingTech customers rely on its platform to track and optimize the performance of their mission-critical mobile and static assets and workforce to increase business performance and improve their customers' experience. Visit http://www.ThingTech.com.

Media contact:
Marc Tatarsky
media@fieldaware.com