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FieldAware’s Smart Scheduler Wins 2021 BIG Innovation Award

The Business Intelligence Group awards FieldAware with the 2021 BIG Innovation Award for their Smart Scheduler.

Plano, TEXAS – January 12, 2021 — FieldAware, the leader in made-for-mobile, cloud-based field service hub solutions, announces it has been named a winner in the 2021 BIG Innovation Awards presented by the Business Intelligence Group.

According to FieldAware's Chief Operating Officer, Steve Mason, "Smart Scheduler eclipses traditional approaches for preparing work instructions and dispatching them to the field service teams."

"Rather than completely automating the scheduling and planning function, FieldAware's Smart Scheduler works in partnership with the service organization's planning resources. Our innovative solution amplifies the planner's local expertise, knowledge, and insights with advanced algorithms, artificial intelligence (AI), and intuitive decision support toolsets."

FieldAware's Smart Scheduler further innovates by including a safe, planning environment, where planners and dispatchers can quickly build optimal work schedules without fear of those interim plans affecting the business' day-to-day operations.

Smart Scheduler's AI-powered scheduling and route optimization engine considers the planners preferred work allocations plus all of the jobs, customers, and resource requirements along with turn-by-turn driving options between potential sequences of jobs. The computation only takes seconds to evaluate hundreds to thousands of complete schedules until an optimal solution is determined.

"More than ever, the global society relies on innovation to help progress humanity and make our lives more productive, healthy, and comfortable," said Maria Jimenez, Chief Operating Officer of the Business Intelligence Group.

"We are thrilled to be honoring FieldAware as they are one of the organizations leading this charge and helping humanity progress."

Organizations from across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.


About FieldAware:

FieldAware is a cutting-edge, cloud-based, mobile field service management hub, empowering companies to transform their field service with automated processes and streamlined operations. FieldAware is advancing field service with comprehensive solutions including optimized scheduling, dynamic and intelligent forms capture, robust reporting and analytics, AR, and IoT. FieldAware’s flexible platform streamlines technician enablement and digitizes business processes while automating the collection and dissemination of field and back-office information. Combining our award-winning, easy to use/easy to adopt software with the industry’s best implementation and support services, FieldAware provides rapid ROI, accelerating improvements in productivity, safety, compliance, customer satisfaction, and revenue growth. Visit


About Business Intelligence Group:

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.

Media contact:
Marc Tatarsky

Maria Jimenez 
Business Intelligence Group