Improve customer satisfaction and reduce churn. Your field engineers can arrive on time with job history and asset information in hand.
FieldAware’s field service management solution enables businesses to know the status of every job, the location of each field engineer and track parts usage – in real time. They’re able to schedule the right personnel for each job and verify that the parts required for the work are available. FieldAware comes with a built-in dashboard and reports that provide executives and managers with the visibility needed to discover ways to improve their operations and service delivery times.
As a result of these abilities, our customers realize an average 22% increase in customer satisfaction.
Perform drag-and-drop job scheduling with real-time visibility into the location, status and history of every job. FieldAware’s Scheduler even enables companies to assign jobs to employees and contractors, as well as filter views by location, engineer(s), crew(s), customer or job status.
Use the customizable dashboard and a wide variety of built-in reports to understand the current status of the business, as well as use historical data to improve processes, develop effective marketing campaigns and identify problems before they affect profitability.
Field service organizations have all customer information at their fingertips – location, contacts, job history, invoice, assets and more. Information that will help them improve the customer experience and turn them into brand advocates.