Customer Portal

Grow your customer base without the need to grow your customer support team.

 

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Set Your Service Business Apart

Customers expect instant gratification and transparency when choosing a service provider. Customer Portal provides an on-demand method for your customers to monitor their projects in near real time. Now, you can grow your customer base without the need to grow your customer support team.

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Easy to Set Up - Elegant in Design

Customer Portal can be set up in minutes and requires no prior technical knowledge to modify. Simply upload your company logo or banner, set request questions, and specify footer links and you are ready to start accepting new business.

 

Open for Business 24/7

What sets Customer Portal apart is the ability to accept new work anytime, with the click of a button. Even if it is outside of business hours, you will have an organized list of requests ready to schedule to your team in the morning.

"We have been able to reduce our labor costs on administrative functions by $60,000 annually. Then you have to factor in how much it has improved customer service.”


Cote Wyatt
President - Cote’s Mechanical

Operations Benefits

  • Accept new work orders 24/7 without the need for additional staff
  • Give customers the ability to check the status of their jobs at any time

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Executive Benefits

  • Grow your customer base without the need to grow backoffice staff
  • Improve customer satisfaction by giving them a modern way to interact with your business

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IT Benefits

  • Customer Portal requires no IT involvement to setup
  • Customer requests go directly into the FieldAware system

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