Every Minute Counts in Operations

The ability to track when field engineers arrive to a call, down to the minute, can save a significant amount of money and resources per year. Field service automation and reporting addresses this gap that is lacking in a paper-based process.  

Operations

Each time a truck rolls, it costs an average of $300 to a business. Operations managers are responsible for making sure the business gains maximum value from this expense. This includes maintaining quality standards, carefully regulating safety regulations, monitoring the customer experience and tracking every dime of revenue, all through the activities of field personnel. Without the right tools, this can be a stressful responsibility.

FieldAware’s field service management takes the edge off of this responsibility. It empowers operations executives with tools to control their system within one powerful application. Route optimization streamlines dispatch to service more jobs per day. Service order and inventory management ensures they have accurate information and the correct parts and equipment to keep first-time fix rates high. This amounts to higher customer satisfaction, which lays the foundation for higher cross- and up-sells from your team.

Know which field engineers are performing the best, with which product lines and how promotion and external factors influence trends. These actionable insights empower operations executives with the tools needed for less stressful days, more productive results and a stronger bottom line for the business.

FieldAware also:

  • Is easy to adopt in the field, keeping transition time to a minimum.
  • Helps to identify gaps in the revenue stream and employee performance.
  • Significantly reduces operational costs through optimized and automated process
  • Offers turn-by-turn directions your engineers have few distractions to arrive safely and on time.
  • Provides BI dashboards for reporting to track metrics as jobs, work time and delays, employees, revenue, invoices.
  • Delivers ad hoc reporting, enabling you to create the reports that are most meaningful to successfully meeting your goals.

FieldAware is a key tool for operations managers to maintain insight of field activities, improve revenue and deliver a quality experience to their customers.