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Alerts & Notifications

Improve your field service customer experience with alerts & notifications

Build A Positive Field Service Customer Experience

Today, technicians and customers expect real-time updates to stay productive and informed. Our mobile field service management app keeps technicians automatically notified in real-time about changes to their schedules so they can stay productive. In addition, FieldAware helps you keep your customers informed and reduce no-access scenarios by confirming appointments through email and SMS.

You can customize and automate your alerts and notifications to keep your clients in the loop at all stages of the service cycle — before, during and after the work.

Service technician

Work Smarter, Not Harder

Your team can use the app to send clients messages letting them know when service technicians are on their way to a job, or if they’re running late. Send a standardized or customized message that includes your service details. Provide a link to the Customer Portal and clients can access appointment details such as date, time and address of their past and upcoming appointments.

  • FieldAware allows your administrators to configure rules to notify your technicians and customers about changes and updates with push notifications, alerts or SMS
  • Changes include new appointment assignment, arrival at work location and more
  • End recipients include technicians, crew leaders and customers
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Here is what FieldAware’s Alerts & Notifications capabilities can do for your team’s communications…

Focused On The Technician

The most important and expensive asset in every field service organization. With alerts and notifications, you will:

  • Improve the customer experience and increase customer loyalty
  • Promote the brand and improve technician productivity
  • Real-time service excellence

“We wanted a solution that met our needs, and that solution is FieldAware.”

Robert Burke

Service Manager — Stansfield Vending

Who Benefits from Alerts & Notifications?

operations and dispatch

Operations & Dispatch

  • Significantly reduces operational costs through optimized and automated process
  • Never miss an appointment with instant one click visibility into team locations
  • Deliver unmatched customer service
the field

The Field

  • Work more efficiently
  • Streamlines administrative processes for greater efficiency
IT department

IT

  • Android, Windows and iOS compatible
  • Fast implementation, minimal user training, rapid ROI
  • All data is encrypted through 256-bit SSL security encryption

Additional Resources

 
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Generator Systems Case Study

 
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D & G Excavating Inc. Testimonial

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Discover how FieldAware connects your entire field service operations and drives value to every part of your business.

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