Field Service Scheduling Software
A field service organization is as efficient as its scheduling and dispatching. FieldAware offers a robust dispatch and scheduling software to enable field managers and technicians to work in sync. Field managers can effortlessly schedule jobs in advance, plan for inventory and trucks and track technician performance.
Scheduling work orders and dispatching materials to the right location are two very important activities in any field service organization. FieldAware’s field service scheduling software enables technicians to take up the right tasks at the right time, without any delay or confusion.
Eliminate Down Time And Delays With Scheduling Software
How many jobs does your company miss out on due to the inability to communicate with techs in real time with the right information? Having to track down crew members out in the field and make sure they receive any updated paperwork to complete the job at hand can create substantial delays. With FieldAware, scheduling and dispatch teams are able to assign jobs at the click of a button, adjust as the day goes on and provide new information right as technicians need it.
Here is what FieldAware’s Scheduling & Dispatch capabilities can do for your Operations teams…
Total Visibility Into Past, Present And Future Work
For a service business, every truck roll is expensive. FieldAware reduces the need for multiple visits by dispatching customer work history, asset tracking capabilities and job documentation at the field engineer's fingertips. Because there is no need for stacks of paperwork, the back office can see the job status in real-time and field engineers have everything they need right from their mobile device.
Earn Back Valuable Time With Dispatcher Software
It's hard keeping track of all the jobs that come in during the day as well as which technician has the right set of skills for the task at hand. FieldAware stores all this information at the dispatchers finger tips on the scheduling board and gives you the option to easily drag-and-drop the right technician onto the schedule based on the skills you most need for the job. Once approved, the job and all the related details are instantly dispatched to the field technician's mobile device.
Benefits Of FieldAware’s Field Service Dispatch Software
Key features of FieldAware’s field service dispatch software:
- Get more service calls done each day
- Drag and drop appointments on our visual scheduler board
- Keep your service team on track and on time
- Easily see, assign and dispatch unscheduled work
- Assign jobs in batches or individually
- Customize the software with your own fields
FieldAware uses automated alerts for both dispatch and the technicians. Dispatch gets color-coded alerts on the schedule board that inform them of the tech's location and their current job status. Technicians get automated mobile alerts when they are scheduled for a new job or have an upcoming appointment in the near future. These automated alerts reduce the amount of calls between technicians and the office and improve overall efficiency for the business.
Locate Your Field Technicians
Know exactly where your technicians are in the field, without spending a minute on the phone. The ping feature is a way to check the location of another party online using location-based technology that exists in almost all mobile devices. The ping feature allows dispatch to know locations while techs are moving, eliminating dangerous unnecessary communications while driving. Don’t waste time on the phone when you can send and receive information instantly with our ping feature, all without stopping the workflow.
Dispatch The Closest Field Worker
Our dispatch board includes a detachable map view that allows you to see which techs are closest to your customers based on their locations. The map view takes the guess work out of scheduling because you can see which tech is closest to the unscheduled job (shown on the map as the clipboard icons). Reduce drive time by scheduling the closest technician to the next appointment. Real-time visibility into your tech's location and status means you spend less time trying to locate technicians and more time running your business.
Dispatch & Scheduling Testimonial
“When we schedule new jobs or move the schedule around, the technicians get the information sent straight to their phones.”
Office Manager — Ardmore Fresh Air
Dispatch & Scheduling Software Results
32% Increase in profitability
22% Improved customer retention
12% Reduced employee churn
Who Benefits from Dispatch & Scheduling Software?
Operations & Dispatch
- Improve your first-time fix rates
- Decrease the gap between when a customer request comes in and is dispatched
- Increase utilization of field staff and assets
- Know your routes and how to get to your next appointment
- Never miss a service call window
- Displays new and active jobs
Executive & Owner
- Scale the business without the need for additional back office personnel
- Eliminate wasted time that results from poor scheduling decisions