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Scheduling & Dispatch

Experience faster, more accurate scheduling with FieldAware’s field service scheduling software.

Field Service Scheduling Software

A field service organization is as efficient as its scheduling and dispatching. FieldAware offers a robust dispatch and scheduling software to enable field managers and technicians to work in sync. Field managers can effortlessly schedule jobs in advance, plan for inventory and trucks and track technician performance.

Scheduling work orders and dispatching materials to the right location are two very important activities in any field service organization. FieldAware’s field service scheduling software enables technicians to take up the right tasks at the right time, without any delay or confusion.

scheduling meeting

Are You Wasting Time Simply Trying To Assign Work To The Right Field Technician?

The FieldAware Smart Scheduler gives your business the ability to scale, without having to add back office personnel to your payroll. Without the right technology, making the right scheduling decisions requires vast amounts of time and resources. The FieldAware Smart Scheduler is a force multiplier for your back-office staff —giving unprecedented visibility and insight.

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Here is what FieldAware’s Scheduling & Dispatch capabilities can do for your Operations teams…

Total Visibility Into Past, Present And Future Work

For a service business, every truck roll is expensive. FieldAware reduces the need for multiple visits by putting customer work history, asset tracking capabilities and job documentation at the field engineer's fingertips. Because there is no need for stacks of paperwork, the back office can see the job status in real-time and field engineers have everything they need right from their mobile device.

Limiting Whitespace In The Workday

The FieldAware Smart Scheduler has built-in logic that can help you increase your employee and asset utilization. It takes into consideration service regions, worker skills and location and route efficiency. The result is less travel time, fewer truck rolls and a better first-time fix rate.

dispatch personnel

Benefits Of Fieldaware’s Field Service Dispatch Software

Key features of FieldAware’s field service dispatch software:

  • Get more service calls done each day
  • Drag and drop appointments on our visual scheduler
  • Keep your service team on track and on time
  • Easily assign and dispatch unscheduled work
  • Assign jobs in batches or individually
  • Customize the software with your own fields
automated alerts

Automated Alerts

FieldAware uses automated alerts for both dispatch and the technicians. Dispatch gets color-coded alerts that inform them of the tech's location and their current status. Technicians get automated alerts when they are scheduled for a new job or have an upcoming appointment in the near future. These automated alerts reduce the amount of calls between technicians and the office and improve overall efficiency for the business.

Locate Your Technicians

Know exactly where your technicians are in the field, without spending a minute on the phone. The ping feature is a way to check the location of another party online using location-based technology that exists in almost all mobile devices. The ping feature allows dispatch to know locations while techs are moving, eliminating dangerous driving. Don’t waste time on the phone when you can send and receive information instantly with our ping feature, all without stopping the workflow.

Dispatch The Closest Field Worker

Our dispatch board allows you to see which techs are closest to your customers based on their locations. The map view takes the guess work out of scheduling because you can see which tech is closest to the unscheduled job (shown on the map as the clipboard icons). Reduce drive time by scheduling the closest technician to the next appointment. Real-time visibility into your tech's location and status means you spend less time trying to locate technicians and more time running your business.

"Scheduling service calls are easy, and they are transmitted in real time out to the engineers for viewing and updating on their tablets, PCs or smart phones. The automation of the service chain has freed up the scheduler’s time and they now focus on other tasks, in turn, eliminating the need to hire more people.”

Erlyn Grevelt

Supply Chain Coordinator — Intimus International

32%

Increase in profitability

22%

Improved customer retention

12%

Reduced employee churn

Who Benefits from Scheduling & Dispatch?

operations and dispatch

Operations & Dispatch

  • Improve your first-time fix rates
  • Decrease the gap between when a customer request comes in and is dispatched
  • Increase utilization of field staff and assets
the field

The Field

  • Know your routes and how to get to your next appointment
  • Never miss a service call window
  • Displays new and active jobs
executive and owner

Executive & Owner

  • Scale the business without the need for additional back office personnel
  • Eliminate wasted time that results from poor scheduling decisions

Additional Resources

 
Videos

One Step Ahead

 
Videos

The Big Discussion - Dynamic Scheduling Part 1

 
Videos

The Big Discussion - Dynamic Scheduling Part 2

 
Videos

The Big Discussion - Dynamic Scheduling Part 3

 
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The Big Discussion - Dynamic Scheduling Part 4

 
Videos

Extending the Impact of Field Service Maturity

 
Videos

Sun Oil Limited Testimonial

 
Videos

Creating Competitive Advantage Through Integrated Field Service Management

 
Videos

Reynolds Machinery Inc Testimonial

 
Videos

Proair Heating and Cooling Testimonial

 
Videos

Maser Consulting Case Study

 
Videos

Plumbingforce Testimonial

 
Videos

Taking Your Field Service Evolution From Concept To Reality

 
Videos

Pebble Technology Testimonial

 
Videos

Understanding Field Service Maturity and Enabling Business Growth

 
Videos

The Big Discussion - Field Service Trends Part 3

 
Videos

True Crew

 
Videos

Scheduling and Dispatching

 
Videos

FieldAware Overview

 
Videos

Generator Systems Case Study

 
Videos

Intimus International Case Study

 
Videos

Resource POS Case Study

 
Videos

D & G Excavating Inc. Testimonial

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Discover how FieldAware connects your entire field service operations and drives value to every part of your business.

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