Users’ fascination with their smartphones doesn’t end at home or during their time away from work. They often want to use their personal devices at work – and for work – as well. For field service organizations this presents possible benefits (reduced capital expense, limited use of corporate mobile voice and data plans) and dangers (mixing of personal and corporate data) as well.
BYOD has obvious benefits for field service organizations. However, organizations that choose BYOD for the field service automation implementations should also develop strong BYOD policies, and implement a mobile device management system or service to ensure the integrity and security of their data.