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FieldAware Software & Support

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  • A Powerful Field Service System

    Feature rich. Robust. Scalable.

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  • What Does Greater Field Service Efficiency Look Like?

    Customer satisfaction. Bottom-line costs. Renewal rates. The more efficient your field services, the better your business performance.

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  • Right Fit Solutions For Your Industry

    What could the right fit in your field service solution change for your business.

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  • Field Service Resources to Know More, Serve More

    When you know more, you serve more. And then you grow more.

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    Field Service Management Software So That You Can Do More

    FieldAware’s field service management software is designed to serve as the focal point for your daily operations. We expedite tedious processes like scheduling, dispatch, and invoicing to empower your field staff by putting vital project information at their fingertips. It is what we call the FieldAware Field Service Hub, and it is the next step towards operational efficiency.

    Field Service Market and Industry Recognition

    FieldAware is an indsutry recognized field service platform earning numerous awards and analyst recognition including the 2020 Gartner Magic Quadrant for Field Service Management for 4th consecutive time and Frost & Sullivan's 2020 Customer Value Leadership award.

    • Gartner Field Service Management Magic Quadrant

      Gartner evaluates vendors against new expectations in areas such as collaboration, safety, business models, and AI-driven decision support.

      Find out why FieldAware has been recognized by Gartner for the 4th time in a row.

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    • Frost & Sullivan 2020 Customer Value Leadership Award

      When identifying providers that are demonstrating a best-in-class approach to competing in the mobilized field service management industry, FieldAware stands out with its emphasis on optimizing customer value.

      Read More Now.

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    • Featured Customers

      FeaturedCustomers evaluated all the potential Field Service Management Software companies on its platform for possible inclusion in the 2021 report. Only 31 companies met the criteria needed for being included in the Summer 2021 Field Service Management Software Customer Success Report.

      FieldAware earned a Market Leader award in the category for the 5th consecutive year.

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    • Verandix

      FieldAware is recognized as an innovative field service platfrom in the Verdantix Smart Innovators: Field Service Management Software report.

      This report provides buyers of field service management (FSM) software with an overview of the current state of the market and a high-level assessment of 30 innovative vendors with the most comprehensive offerings.

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    • BIG - Business Intelligence Group

      For several years, the BIG Innovation Awards have recognized some truly amazing organizations and people who bring new ideas to life.

      FieldAware's Smart Scheduler has earn the BIG Innovation Award for 2021!

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    • Capterra

      FieldAware has been named to the Top 20 Most User-friendly FSM Software by Capterra. The report is an independent assessment that scores products based on their overall usability, customer service and user reviews published on Capterra's website.

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    Robust Tools For Industry Professionals

    We understand your needs and give you the capabilities you desire.

    Choose Your Industry

    Enterprise Strength Features — Accessible To Businesses Of All Sizes

    FieldAware’s field service hub simplifies field service management and puts the focus of our technology where it matters most — in the field. Our robust features and capabilities help your service organization deliver high impact results.

    Mobile App

    FieldAware provides a mobile app to serve as a central hub for your field staff. It puts the resources of their home office at their fingertips, supplying them with vital project information, schematics, work orders, and schedules so that they are empowered to do their job to their highest potential.

    Mobile App

    Schedule & Dispatch Software

    FieldAware’s software is designed to expedite the scheduling process and optimize your field team’s working time. Input their service areas, expertise, and past project information, and our software will automatically optimize the entire team’s schedules at the click of a button. It also sends it to their mobile app in real-time.

    Scheduling & Dispatch

    Information Management

    FieldAware’s robust design allows it to house all of the information that your field team needs to succeed. Upload photos, documentation, work orders, schematics, and so much more at the click of a button. Your field team will be able to access all of the information they need to do quality work, quickly.

    Knowledge Management

    Increased Transparency

    Our field service management software isn’t just for the field teams. FieldAware is packed with analytics and reporting capabilities, supplying management with the data and metrics they need to plan for the future of your business.

    Reporting & Insights

    Experience And Results

    FieldAware has helped pioneer the modern, mobile field service industry.  Our results and impact speak volumes.

    1,800+ Instances implemented

    95+ Industry segments served

    53+ Countries supporting customers 

    224,511+ Monthly jobs & quotes

    74,351+ Invoices processed each month

    30%+ Increase in profitability

    27%+ Business efficiency improvements through scheduling

    32%+ Increased time to revenue

    22%+ Average improved customer satisfaction

    FieldAware Testimonials

    • “We looked at 30 different software companies, FieldAware was the only one that ticked the majority of the boxes that we set up. We launched day one using FieldAware. It is everything we need in one place.”

      Mark Barnes

      Manager — Plumbingforce

    • “Implementing NetSuite and FieldAware gives us the ability to provide better service to our customers than the competition can offer today.”

      Gunther Dehaes

      General Manager — Intimus International

    • “We looked at multiple systems and we ended up choosing FieldAware. They had a seamless integration with QuickBooks, there was support included and it was the most economical.”

      Jeff Devine

      Owner — Allied Glass

    • “We wanted a solution that met our needs, and that solution is FieldAware.”

      Robert Burke

      Service Manager — Stansfield Vending

    • “We chose FieldAware because it’s customizable, reliable and mobile. It supports the two thirds of our employees who are out in the field using smartphones. FieldAware also integrates seamlessly with NetSuite ERP, which we’ve used for CRM, accounting, invoicing and fixed assets since 2013.”

      Rob Somrak

      CFO — Generator Systems

    • “There’s nothing better than to have an application suited for your specific needs.”

      André Moss

      Engineering Projects Manager — Sun Oil Limited

    • “We worked with FieldAware on what we wanted and why we wanted it and were able to get the reports we needed to meet our requirements. FieldAware encompasses everything we need.”

      Kris Knowles

      Maintenance Manager — Cedar Management

    • FieldAware is a valuable tool for field service business executives to streamline processes, accelerate cash flow, and help turn their organization into a profit center.

      Gerald Hoard, Jr.

      Owner — Venttex LLC

    • “We expect to increase by one job a day per every other tech, a considerable amount with 125 techs.”

      James Fawcett

      President and COO — Accent Building Restoration, Inc.

    • "Our paperwork orders are virtually gone, the office staff is happy, and the field techs are generating about 15% more business than last year in roughly the same amount of time. Our cash flow has also improved because we’re able to invoice for work immediately after jobs are complete. It’s a whole new business.”

      Chris McFadden

      Service Director — Cross Refrigeration

    • “The system is fully customizable, and easy to set up. I was able to input our customer and parts lists within ten minutes. That was the most important thing to me—it’s intuitive and user-friendly.”

      Matt Bennett

      Service Manager — WayPoint Systems

    • “Results have been staggering and the outcome impressive. Most importantly, FieldAware has taken the pressure off the coordination team.”

      Erlyn Grevelt

      Supply Chain Coordinator — Intimus International

      Powerful Capabilities For All Types Of Field Service Workers

      Field service tools are only useful if they benefit everyone in the field service organization.

      What's Your Role

      Featured Field Service Insights

       

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      FieldAware And Square Integration Demo

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      Discover how FieldAware connects your entire field service operations and drives value to every part of your business.

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