Scope of this Policy
We provide Services to our customers. As part of the Services, customer data may be stored on our computer systems. As our customer, when you use our Services to process data you control the selection of data that we collect.
Information Collected by FieldAware
FieldAware registration and customer support
You may provide us with information about you when you complete a FieldAware web form, register to use a FieldAware website (such as www.fieldaware.com) or Service, request a Services demonstration, respond to an advertisement, contact FieldAware for support or other offerings, or attend an event or forum in which FieldAware is hosting or participating. During such processes, we collect Personal Information about you. For example, we may collect your name, company name, address, email, phone number, billing and payment information, position, or title. We may also collect other public and third-party information about you to supplement your profile, such as public information about the company where you work.
We receive and store certain information about how you use our websites and Services when you visit a FieldAware website or use our Services. For example, we receive information that your browser or device sends to our servers whenever you visit a FieldAware website. Your browser or device may tell us your internet protocol (IP) address used to connect your computer to the Internet, computer and connection information such as browser type, version, language and time zone settings, browser plug-in types, operating system, and type of device you are using. When you visit a FieldAware website, your browser may also tell us information such as the actions you take on our website, the page that led you to our website and, if applicable, the search terms you typed into a search engine that led you to our website.
We may receive information about how you use our websites and Services through the use of first-party and third-party cookies, and also web beacons and other similar technologies. Our servers collect similar information when you are logged into our website or Services. The information we receive through cookies and similar technologies may be associated with you, depending on the website or Services you are using, and whether you have provided information identifying yourself to the website or Services.
In addition, third parties may be able to collect information about your online activities when you use our websites or Services using cookies or other technologies. We do not respond to web browser ‘do not track’ signals or other similar transmissions that indicate a request to disable online tracking of users who visit our websites or who use our websites or Services.
Buttons, tools, and content from other companies
FieldAware social networking pages
FieldAware online advertising
We advertise online, including displaying FieldAware ads across the Internet on websites and in apps. When we advertise online to you, we may collect information about which ads are displayed to you, which ads you click on, and the web page where the ad was displayed to you.
Public chat, message boards and user postings
Use of the information collected by FieldAware
We may use the information we collect about you to:
- Provide you FieldAware website content and Services, as well as any other services, support, or information you have requested
- Operate and improve our websites and Services, and diagnose related problems
- Personalize our website, Services, and Communications to your likely interests and needs
- Send you business messages such as those related to Services notifications, payments or renewal of your subscription
- Send you information about FieldAware, new releases, special offers, and similar marketing information
- Conduct market research about our customers, their interests, and the effectiveness of our marketing campaigns
- Display personalized ads to you
- Combine information we collect about you with other public or private information sources in order to provide you with Communications that may be relevant to you and to enhance the Services we provide to you
- Contact you via telephone to discuss our Services and related offers with you
- Aggregate data from our Services used for benchmarking and to improve our Services.
More simply we will only use your Personal Information for the reasonable purpose you expect. We do not sell our customers’ Personal Information and we will not sell such Personal Information without providing any required notice and/or right to opt out of such sale.
Where required under applicable law, we will obtain your consent to the use of your Personal Information for marketing purposes.
Newsletter subscription information
From time to time, we may provide information to our customers and potential customers in the form of electronic or print newsletters. When you subscribe to our newsletter you may be added to our mailing list and will receive announcements and information about FieldAware. It will be emailed or mailed to the address that you provide when you subscribe.
European Union Users
Data protection law in Europe requires a “lawful basis” for collecting and retaining Personal Information from citizens or residents of the European Economic Area. Our lawful bases include (but is not limited to):
- Performing the contract we have with you: In certain circumstances, we need your personal data to comply with our contractual obligation to deliver the Services.
- Legitimate Interests: This is a technical term in data protection law which essentially means we have a good and fair reason to user your data and we do so in ways that do not hurt your interests and rights. We sometimes require your data to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and that does not materially impact your rights, freedom or interests.
For example, we may send you promotional communications about our services, Subject to your right to control whether we do so.
Third Party Advertising
The FieldAware website may include advertising serviced by third parties, which may be targeted to you based on your online browsing activities and app usage. We may also partner with third party advertising companies in order to serve online advertising regarding our products and services to you after you use our website and/or Services. For more information on such advertising targeting practices you may visit http://www.aboutads.info. For the ability to opt-out of such targeting practices, you can visit http://www.aboutads.info/choices/ and also download and use the apps referenced at http://www.aboutads.info/appchoices.
Sharing information collected by FieldAware
FieldAware complies with all applicable privacy laws and regulations. We may be compelled to surrender personal user or customer information to United States or other legal authorities without expressed user consent if presented with a court subpoena or similar legal order, or as required or permitted by the laws, rules and regulations of any nation, state or other applicable jurisdiction. In the event of a violation of the terms and conditions of usage of this website or a violation of any restrictions on usage of materials provided in or through this website, we may disclose personal user information to our affected business partners or legal authorities.
We may provide advertisers and other third parties with aggregated, non-personally identifiable information about our user base and its interests and usage patterns. This may include making available or publishing aggregated, anonymous data regarding activity on our website and Services.
Information security and storage
We understand that the security of your Personal Information is important. We implement reasonable administrative, technical, and physical security controls designed to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, despite our efforts, no security controls are completely effective and we cannot ensure or warrant the security of your Personal Information. We expressly disclaim any representation or warranty, whether express or implied, with respect to ensuring, guaranteeing or otherwise offering any definitive promise of security in connection with your Personal Information or usage information.
Your Personal Information and data files are stored on our servers and the servers of our affiliated companies and companies we hire to provide services to us.
Children under 18 and 13
We do not knowingly collect information from children under 18 and the website and Services are not directed at persons under 18. If you are a parent and believe your child under the age of 13 has used the website or Services and provided personally identifiable information to us, please contact us at the email, phone number and/or address provided below and we will work to delete the relevant account (if applicable) any such Personal Information as quickly as possible.
Transfer as a Corporate Asset
Cross-border data transfers
Reviewing, updating or deleting your Personal Information
We take reasonable steps intended to ensure that your Personal Information we collect is accurate, complete, and current by using the most recent information provided to us. Our websites and Services may allow you to review and edit your Personal Information by accessing your profile or similar feature of the website or Service you are using. For our websites, you may have the ability to manage your cookies and similar technologies through your web browser settings. You should consult the settings and instructions provided by the provider of your web browser for more information.
Users in certain countries or jurisdictions, including the EU, are afforded certain rights regarding their Personal Information. Except where an exception or exemption applies, these rights include the ability to access, correct, and request deletion or stop processing of your Personal Information.
Regardless of country or jurisdiction, you may submit a request to us to review, edit, or delete your Personal Information by emailing your request to email@example.com, or if you prefer you can contact us through physical mail at FieldAware Group Ltd., 5000 Legacy Drive, Suite 475, Plano, TX 75024 (Attn: Privacy) or by telephone at 1.800.935.0736. Our business hours for telephone contact are 9:00 AM to 5:00 PM Central. Once we verify your identity, we will assist you with your request.
We will retain your Personal Information for as long as necessary to provide you with the websites and Services you use, as needed to comply with our legal obligations or enforce our agreements. For example, we may retain certain records for legal or internal business reasons, such as fraud prevention. Some of your information may also remain on backup systems after your use of our websites and Services ends.
You can choose not to provide us with your Personal Information, but if you do not provide us with your Personal Information when we request it, we may not be able to provide you with the websites and Services you use, or tailor them to you.
Opting-out of FieldAware Communications
You may opt out of receiving Communications by unsubscribing to the marketing mailings or newsletters you no longer desire. You may also send an email to firstname.lastname@example.org with "Unsubscribe" in the body, together with a description of the Communications you no longer desire to receive.
Data Protection Authority
Subject to applicable law, if you are a citizen or resident of the European Economic Area, you also have a right to (i) object to FieldAware’s Personal Information and (ii) lodge a complaint with your local data protection authority or Ireland’s Data Protection Commissioner, which is FieldAware’s lead supervisory authority in the European Union.
Data Protection Commissioner
R32 AP23 Co. Laois
Telephone: +353 57 8684800
Fax: +353 57 868 4757
Questions or concerns