Field Service Software For Dispatch Personnel
The ability to track when field engineers arrive to a call, down to the minute, can save a significant amount of money and resources per year. For dispatch and operations, it can also make it easier to schedule and dispatch field service teams more quickly and efficiently, making all the difference to a company’s ROI.
Each time a truck rolls, it costs an average of $300 to a business. Operations managers are responsible for ensuring the business gains maximum value from this expense. This includes maintaining quality standards and carefully monitoring safety regulations, the customer experience and every dime of revenue, all through the activities of field personnel. Without the right tools, this can be a stressful responsibility.
The Power Of Field Service Software For Dispatch Personnel
FieldAware’s field service app for operation personnel takes the edge off having to maximize value from field service expenses. It empowers operations executives with tools to control their system within one powerful application. Route optimization streamlines dispatch and operations to service more jobs per day. Service order and inventory management, ensures they have accurate information and the correct parts and equipment to keep first-time fix rates high. This amounts to higher customer satisfaction, which lays the foundation for higher cross- and up-sells from your team
Identify Critical Areas To Address
Know which field engineers are performing the best, with which product lines and how promotion and external factors influence trends. These actionable insights empower dispatch and operations executives with the tools needed for less stressful days, more productive results and a stronger bottom line for the business.
More Value With FieldAware
FieldAware is a key tool for operations managers to maintain insight of field activities, improve revenue and deliver a quality experience to their customers.
- Easy to adopt in the field, keeping transition time to a minimum
- Helps to identify gaps in the revenue stream and employee performance
- Significantly reduces operational costs through optimized and automated processes
- Turn-by-turn directions mean your engineers have few distractions and arrive safely on time.
- Provides analytic dashboard reports to track metrics (jobs, work time, delays, employees, revenue, invoices)
Dispatch & Operations Testimonials
“The FieldAware mobile app puts all customer information in the hands of the technicians. Nothing is lost in translation between the office and the field. We can access this information at any time of the day, even when the office is closed.”
Dispatcher — Pearson Mechanical Inc.