Dispatch & Operations.

Schedule and dispatch field workers more easily and efficiently with our field service software for dispatch personnel.

 

Field Service Software for Dispatch Personnel

The ability to track when field engineers arrive to a call, down to the minute, can save a significant amount of money and resources per year. For dispatch and operations, it can also make it easier to schedule and dispatch field service teams more quickly and efficiently, making all the difference to a company’s ROI.

 

Operations

Each time a truck rolls, it costs an average of $300 to a business. Operations managers are responsible for ensuring the business gains maximum value from this expense. This includes maintaining quality standards and carefully monitoring safety regulations, the customer experience and every dime of revenue, all through the activities of field personnel. Without the right tools, this can be a stressful responsibility.

 

Here is what FieldAware’s Mobile App capabilities can do for your service organization...

The Power of Field Service Software for Dispatch Personnel

FieldAware’s field service app for operation personnel takes the edge off having to maximize value from field service expenses. It empowers operations executives with tools to control their system within one powerful application. Route optimization streamlines dispatch and operations to service more jobs per day. Service order and inventory management, ensures they have accurate information and the correct parts and equipment to keep first-time fix rates high. This amounts to higher customer satisfaction, which lays the foundation for higher cross- and up-sells from your team

 

Identify Critical Areas to Address

Know which field engineers are performing the best, with which product lines and how promotion and external factors influence trends. These actionable insights empower dispatch and operations executives with the tools needed for less stressful days, more productive results and a stronger bottom line for the business.

 

More Value with FieldAware

FieldAware is a key tool for operations managers to maintain insight of field activities, improve revenue and deliver a quality experience to their customers.

  • Easy to adopt in the field, keeping transition time to a minimum
  • Helps to identify gaps in the revenue stream and employee performance
  • Significantly reduces operational costs through optimized and automated processes
  • Turn-by-turn directions mean your engineers have few distractions and arrive safely on time.
  • Provides analytic dashboard reports to track metrics (jobs, work time, delays, employees, revenue, invoices)

“The FieldAware mobile app puts all customer information in the hands of the technicians. Nothing is lost in translation between the office and the field. We can access this information at any time of the day, even when the office is closed.”

Jorge Villa

Dispatcher — Pearson Mechanical Inc.

17%

Increase in revenue through never missing a service call

15%

Improvement in revenue generation

12%

Improvement in staff retention

Who Benefits From Field Service Mobile Apps?

Operations & Dispatch
  • Eliminate the need for timely status checks to the field
  • Customer, asset and job data are accessible anywhere, anytime
  • Field staff can be fully trained in as little as two hours

IT

  • User onboarding is as simple as downloading the app and logging in
  • Native application works offline – where no data connection is available
Executive & Owner
  • Reduce days sales outstanding (DSO) by eliminating paperwork and reentry of data
  • Monitor service metrics to repair revenue leakage
  • Reduce customer churn by 22% by arming your field staff with customer data

Get a Demo

Discover how FieldAware connects your entire field service operations and drives value to every part of your business.
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