Schedule and dispatch field workers more easily and efficiently with our field service software for dispatch personnel.
The ability to track when field engineers arrive to a call, down to the minute, can save a significant amount of money and resources per year. For dispatch and operations, it can also make it easier to schedule and dispatch field service teams more quickly and efficiently, making all the difference to a company’s ROI.
Each time a truck rolls, it costs an average of $300 to a business. Operations managers are responsible for ensuring the business gains maximum value from this expense. This includes maintaining quality standards and carefully monitoring safety regulations, the customer experience, and every dime of revenue, all through the activities of field personnel. Without the right tools, this can be a stressful responsibility.
FieldAware’s field service app for operations personnel takes the edge off having to maximize value from field service expenses. It empowers operations executives with tools to control their system within one powerful application. Route optimization streamlines dispatch and operations to service more jobs per day. Service order and inventory management ensure they have accurate information and the correct parts and equipment to keep first-time fix rates high. This amounts to higher customer satisfaction, which lays the foundation for higher cross and up-sells from your team.
Know which field engineers are performing the best, with which product lines, and how promotion and external factors influence trends. These actionable insights empower dispatch and operations executives with the tools needed for less stressful days, more productive results, and a stronger bottom line for the business.
FieldAware is a key tool for operations managers to maintain insight of field activities, improve revenue and deliver a quality experience to their customers.
“The FieldAware mobile app puts all customer information in the hands of the technicians. Nothing is lost in translation between the office and the field. We can access this information at any time of the day, even when the office is closed.”
Jorge Villa
Dispatcher — Pearson Mechanical Inc.
