Providing customers with a consistent experience is critical. Ensure techs have all the data and knowledge they need to get the job done right the first time.
No one wants to do the same job twice. With FieldAware, ensure your field technicians can complete tasks in a consistent, efficient manner every time. Now, field technicians can access all job information, communicate directly with the back office, and see previous job history all in one place.
Technician retention is a challenge for every field service organization. If a tenured engineer leaves their job, how do you ensure the new techs you’ve trained are executing at a high level and keeping your customers satisfied?
FieldAware’s knowledge transfer solutions are designed to give your field workers an easy and accurate way to perform each job exactly the way they’re supposed to.
Here is what Field Service Knowledge Management capabilities can do for your field technician teams…
Because our software is built for mobile field workers, your best practices can go wherever they go. This gives them access to:
FieldAware also makes it easy for office and field personnel to communicate clearly and accurately before, during, and after field execution. This keeps a closed loop on all activities performed and allows office personnel to update the field worker with any changes. Ensuring they not only accurately account for their work, but also follow the right steps for consistent and compliant service.
FieldAware keeps technicians focused and productive with instant access to all the knowledge, support documents, and insights.
“FieldAware is a very simple app for engineers and at the same time, it gives me a huge array of complex information. When an IT solution can offer me that, I’m very pleased.”
Gunther Dehaes
General Manager — Intimus International
12%
Improved staff retention
22%
Improved customer satisfaction
16%
Fewer incomplete orders
Who Benefits From Knowledge Management?
The Field
Executive & Owner
